We are looking for a detail-oriented Sales Support team member with technical expertise in diesel generators to join our team on a contract basis. This position is based in Long Beach, California, and requires a dedicated individual who can assist customers with sourcing and purchasing technical parts, while providing exceptional customer service. The ideal candidate will have in-depth knowledge of diesel generator systems and a proven ability to help clients navigate technical challenges effectively.<br><br>Responsibilities:<br>• Assist clients in identifying and selecting appropriate parts for diesel generator systems, ensuring their technical needs are met.<br>• Provide detailed product information and recommendations to customers, promoting suitable accessories and related items.<br>• Act as a technical resource by explaining specifications, applications, and maintenance procedures for diesel generator components.<br>• Manage parts sourcing through inventory or approved vendors, ensuring timely availability of high-demand items.<br>• Educate clients on installation, troubleshooting, and maintenance processes, referring them to service technicians or manuals when necessary.<br>• Address customer concerns regarding generator performance by diagnosing issues and suggesting appropriate solutions.<br>• Maintain accurate documentation of customer interactions, orders, quotes, and warranty claims using company systems.<br>• Collaborate with inventory teams and suppliers to ensure stock levels align with client demand and business needs.<br>• Stay informed about industry developments, new products, and competitive trends in diesel generator technology.

• Extensive knowledge of diesel generator systems, components, and related technical specifications.<br>• Previous experience in parts sales, technical support, or servicing equipment in the diesel power generation or heavy equipment industry.<br>• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.<br>• Proven ability to deliver excellent customer service and build lasting client relationships.<br>• Familiarity with parts catalogs, technical manuals, and diagnostic tools for identifying and sourcing components.<br>• Ability to work collaboratively with sales teams, service technicians, and inventory staff.<br>• Proficiency in using inventory management platforms and office applications such as Excel, Word, and Outlook.<br>• Strong problem-solving skills and a customer-focused approach to resolving technical challenges.

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