We are looking for a dedicated and empathetic Office Assistant to join a compassionate, community-focused funeral home in Commerce, California. In this Contract to permanent role, you will provide bilingual support in both Spanish and English, ensuring exceptional service in a sensitive and service-oriented environment. This position is ideal for someone who values attention to detail, discretion, and meaningful interactions with clients.<br><br>Responsibilities:<br>• Communicate effectively in both Spanish and English, addressing client needs with cultural sensitivity and empathy.<br>• Respond to inquiries regarding services, pricing, and scheduling in a detail-oriented and informative manner.<br>• Coordinate service appointments and prepare related documentation with attention to detail and accuracy.<br>• Maintain organized and up-to-date client records, ensuring precise data entry and efficient record-keeping.<br>• Collaborate with team members to support smooth and timely service delivery.<br>• Handle all interactions and client information with the utmost confidentiality and discretion.<br>• Assist with administrative tasks such as answering inbound calls, billing functions, and clerical duties.<br>• Utilize computer programs, CRM systems, and accounting software to perform daily office functions effectively.

<p>• Fluency in both Spanish and English is required, with strong verbal and written communication skills.</p><p>• At least 2 years of experience in customer service, front desk, or administrative support roles.</p><p>• Proven ability to demonstrate compassion and professionalism in sensitive or emotional situations.</p><p>• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.</p><p>• Familiarity with accounting software systems, CRM platforms, and other office tools.</p><p>• Sales or upselling experience is a plus.</p><p>• Strong organizational skills and attention to detail in maintaining records and documentation.</p><p>• Ability to handle confidential information with discretion and professionalism.</p>

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