<p>We’re seeking an experienced <strong>Senior Desktop Support Engineer</strong> to join our growing IT team. In this role, you’ll provide advanced technical support, lead troubleshooting efforts, and help design and implement endpoint management solutions that keep our users productive and secure. You’ll serve as a subject matter expert for desktop infrastructure and a mentor to junior technicians.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/3 support for Windows and macOS environments, including hardware, software, and peripheral issues.</li><li>Administer and maintain imaging, patching, and deployment systems (e.g., SCCM, Intune, JAMF).</li><li>Manage user accounts, permissions, and group policies through Active Directory and Microsoft 365.</li><li>Support and troubleshoot network connectivity, VPN access, and printing issues.</li><li>Collaborate with infrastructure and security teams to ensure endpoint compliance and data protection.</li><li>Develop and maintain technical documentation, knowledge base articles, and SOPs.</li><li>Lead desktop refresh and hardware lifecycle management projects.</li><li>Train and mentor junior IT staff and assist with escalated incidents.</li></ul><p><br></p>

<p><strong>Qualifications</strong></p><ul><li><strong>5+ years</strong> of desktop or end-user support experience, including enterprise environments.</li><li>Strong expertise in <strong>Windows 10/11, macOS</strong>, and Microsoft 365 ecosystem.</li><li>Hands-on experience with <strong>endpoint management tools</strong> (SCCM, Intune, JAMF, etc.).</li><li>Working knowledge of <strong>networking fundamentals</strong> (TCP/IP, DNS, DHCP, VPN).</li><li>Excellent problem-solving skills, communication, and customer service mindset.</li><li><strong>Certifications</strong> such as CompTIA A+, Network+, MCSA, or Microsoft 365 Certified are preferred.</li></ul><p><br></p><p><strong>Why Join Us</strong></p><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunities to lead projects and influence IT strategy.</li><li>Collaborative, growth-focused work environment.</li><li>Exposure to cutting-edge technologies and automation initiatives.</li></ul><p><br></p>

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