<p>We are looking for a dedicated Help Desk Technician to provide exceptional technical support and customer service for end-users in Jacksonville, Florida. As part of this long-term contract position, you will play a pivotal role in resolving IT issues, managing user accounts, and ensuring smooth operations for Windows-based systems. This opportunity is ideal for individuals with a strong foundation in IT support and a proactive approach to problem-solving.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide timely technical support for software, hardware, and network-related issues.</li><li>Administer and maintain Active Directory, including user account creation and updates.</li><li>Support and optimize Windows 10 systems to ensure performance and security.</li><li>Accurately document and manage support requests using the help desk ticketing system.</li><li>Collaborate with IT team members to identify and resolve recurring technical issues.</li><li>Educate users on best practices and procedures to improve system efficiency.</li><li>Perform routine system maintenance and updates to ensure infrastructure reliability.</li><li>Conduct initial troubleshooting and escalate complex issues to appropriate support levels.</li><li>Adhere to company policies and security standards in all technical operations.</li></ul><p><br></p>

<p>Here’s a refined and professional version of your skills summary:</p><p><br></p><p><strong>Qualifications & Skills</strong></p><ul><li>Strong proficiency in <strong>Microsoft Windows 10</strong>, with in-depth knowledge of its features and troubleshooting techniques.</li><li>Practical experience managing <strong>Active Directory</strong>, including user provisioning and account administration.</li><li>Proven ability to solve technical problems efficiently, even in high-pressure, fast-paced environments.</li><li>Excellent <strong>written and verbal communication skills</strong> for effective end-user support.</li><li>Familiarity with <strong>help desk ticketing systems</strong> and thorough documentation of technical procedures.</li><li>Collaborative mindset with the ability to work across teams and escalate issues when appropriate.</li><li>Foundational understanding of <strong>network connectivity and IT infrastructure</strong>.</li><li>Prior experience in a <strong>help desk or IT support role</strong> is preferred.</li></ul><p><br></p>

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