We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role offers a hybrid work schedule, with time spent in the office, remotely, and at a client site in Itasca, Illinois. The ideal candidate will thrive in a fast-paced environment and bring a proactive approach to managing customer accounts and resolving inquiries. Responsibilities: • Respond promptly to inbound and outbound customer calls, addressing inquiries and resolving issues with professionalism. • Manage customer accounts using CRM software, with a preference for NetSuite or Salesforce experience. • Handle order entry tasks efficiently while maintaining accuracy. • Collaborate with the team to manage shared inbox communications and ensure timely responses. • Utilize basic Excel skills to organize data and support account management activities. • Adapt quickly to new processes and systems, demonstrating a willingness to learn on the job. • Provide account management support, fostering positive relationships with customers. • Multitask effectively, balancing various responsibilities in a dynamic environment. • Contribute to maintaining exceptional service standards and customer satisfaction.

• Proven experience in customer service, preferably in a call center or similar environment. • Familiarity with CRM platforms, such as NetSuite or Salesforce. • Strong communication skills, both verbal and written, with a customer-focused mindset. • Ability to handle inbound and outbound calls efficiently and professionally. • Proficiency in basic Excel functions is a plus. • Demonstrated ability to manage multiple tasks and adapt to a fast-paced work environment. • Experience in account management or customer account management is beneficial. • Self-motivated and eager to learn new systems and processes.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Itasca, IL
onsite
Temporary
22.80 - 24.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role offers a hybrid work schedule, with time spent in the office, remotely, and at a client site in Itasca, Illinois. The ideal candidate will thrive in a fast-paced environment and bring a proactive approach to managing customer accounts and resolving inquiries. Responsibilities: • Respond promptly to inbound and outbound customer calls, addressing inquiries and resolving issues with professionalism. • Manage customer accounts using CRM software, with a preference for NetSuite or Salesforce experience. • Handle order entry tasks efficiently while maintaining accuracy. • Collaborate with the team to manage shared inbox communications and ensure timely responses. • Utilize basic Excel skills to organize data and support account management activities. • Adapt quickly to new processes and systems, demonstrating a willingness to learn on the job. • Provide account management support, fostering positive relationships with customers. • Multitask effectively, balancing various responsibilities in a dynamic environment. • Contribute to maintaining exceptional service standards and customer satisfaction.
2025-09-11T19:58:56Z