We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Rosemont, Illinois. This Contract-to-permanent position offers an exciting opportunity to support customers by managing inquiries, processing orders, and ensuring seamless communication throughout the order lifecycle. The ideal candidate will excel at problem-solving and customer care, working collaboratively with internal teams to deliver outstanding service. Responsibilities: • Respond promptly to incoming customer inquiries via phone, email, and other communication channels. • Process and input customer orders with accuracy, ensuring all details such as product specifications and pricing are verified. • Track and monitor the status of orders throughout the fulfillment process, providing regular updates to customers. • Resolve customer concerns related to order discrepancies or delays, investigating issues and offering solutions. • Collaborate with internal teams to address and resolve any challenges in order processing or fulfillment. • Communicate effectively with customers, delivering timely updates on issue resolutions and order progress. • Identify recurring issues and document them to contribute to process improvement initiatives. • Maintain a high level of customer satisfaction by offering exceptional service and support during all stages of the order lifecycle. • Schedule appointments and manage data entry tasks as needed to support operational efficiency.

• Proven experience in customer service, preferably in a call center or order management environment. • Strong ability to handle inbound and outbound calls professionally and efficiently. • Proficiency in data entry and using tools such as Microsoft Excel and Word. • Excellent written communication skills for email correspondence. • Familiarity with order entry systems and processes. • Exceptional problem-solving skills and attention to detail. • Ability to effectively manage time and prioritize tasks in a fast-paced setting. • Strong interpersonal skills and ability to build positive relationships with customers.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Rosemont, IL
onsite
Contract / Temporary to Hire
21.85 - 25.30 USD / Hourly
We are looking for a detail-oriented and proactive Customer Service Representative to join our team in Rosemont, Illinois. This Contract-to-permanent position offers an exciting opportunity to support customers by managing inquiries, processing orders, and ensuring seamless communication throughout the order lifecycle. The ideal candidate will excel at problem-solving and customer care, working collaboratively with internal teams to deliver outstanding service. Responsibilities: • Respond promptly to incoming customer inquiries via phone, email, and other communication channels. • Process and input customer orders with accuracy, ensuring all details such as product specifications and pricing are verified. • Track and monitor the status of orders throughout the fulfillment process, providing regular updates to customers. • Resolve customer concerns related to order discrepancies or delays, investigating issues and offering solutions. • Collaborate with internal teams to address and resolve any challenges in order processing or fulfillment. • Communicate effectively with customers, delivering timely updates on issue resolutions and order progress. • Identify recurring issues and document them to contribute to process improvement initiatives. • Maintain a high level of customer satisfaction by offering exceptional service and support during all stages of the order lifecycle. • Schedule appointments and manage data entry tasks as needed to support operational efficiency.
2025-09-08T22:04:50Z