We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis in The Colony, Texas. This role focuses on providing exceptional service to a specific group of clients while managing their needs efficiently. You will play a vital role in building strong relationships and delivering solutions that enhance customer satisfaction. Responsibilities: • Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly. • Manage and prioritize customer support tickets in the system to ensure timely resolutions. • Collaborate with clients to build trust and maintain strong, detail-oriented relationships. • Utilize multiple browsers and email platforms to provide seamless customer communication. • Troubleshoot connectivity issues and provide technical guidance as needed. • Maintain accurate and organized records of client interactions and service activities. • Demonstrate flexibility by working remotely with occasional in-office requirements. • Stay proactive in learning new tools and processes to improve service delivery. • Perform basic data entry tasks using Excel to support client needs. • Handle multiple tasks simultaneously while ensuring attention to detail and reliability.

• Proven experience in customer service roles, preferably in a call center environment. • Strong ability to build and maintain detail-oriented relationships with clients. • Proficiency in using multiple browsers and managing email correspondence effectively. • Basic knowledge of Excel, including data entry and simple functionality. • Excellent organizational skills with the ability to multi-task in a fast-paced environment. • Dependable and self-driven with an eagerness to learn and grow. • Typing speed of at least 35 words per minute. • Problem-solving skills to address connectivity issues and other client concerns.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

the Colony, TX
remote
Temporary
16.15 - 18.70 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team on a long-term contract basis in The Colony, Texas. This role focuses on providing exceptional service to a specific group of clients while managing their needs efficiently. You will play a vital role in building strong relationships and delivering solutions that enhance customer satisfaction. Responsibilities: • Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly. • Manage and prioritize customer support tickets in the system to ensure timely resolutions. • Collaborate with clients to build trust and maintain strong, detail-oriented relationships. • Utilize multiple browsers and email platforms to provide seamless customer communication. • Troubleshoot connectivity issues and provide technical guidance as needed. • Maintain accurate and organized records of client interactions and service activities. • Demonstrate flexibility by working remotely with occasional in-office requirements. • Stay proactive in learning new tools and processes to improve service delivery. • Perform basic data entry tasks using Excel to support client needs. • Handle multiple tasks simultaneously while ensuring attention to detail and reliability.
2025-10-02T04:58:46Z