We are looking for a motivated and detail-oriented Customer Experience Specialist to join our team on a contract basis. This role involves providing exceptional service to a dedicated group of clients while ensuring all inquiries and issues are addressed efficiently. Based in The Colony, Texas, this position offers flexibility with occasional in-office requirements. Responsibilities: • Provide dedicated support to an assigned group of clients, ensuring their needs are met promptly and professionally. • Monitor and manage client tickets in the system, maintaining timely follow-ups and resolutions. • Build and maintain strong relationships with clients to foster trust and satisfaction. • Handle customer inquiries via email and other communication platforms, delivering clear and accurate responses. • Troubleshoot connectivity issues and provide solutions while maintaining a high level of customer service. • Utilize multi-browser environments effectively to navigate and resolve client concerns. • Maintain organized records and ensure all tasks are completed efficiently and on time. • Demonstrate adaptability by multitasking and prioritizing workloads in a fast-paced environment. • Collaborate with team members to share insights and improve processes. • Participate in occasional in-office meetings or activities as needed.

• Proven experience in a call center or customer service role. • Strong ability to build and nurture client relationships. • Proficiency in using multiple browsers and handling email correspondence. • Familiarity with basic Excel functions and data management. • Exceptional organizational skills with the ability to manage multiple tasks simultaneously. • Reliable, dependable, and self-motivated with a willingness to learn. • Typing speed of at least 35 words per minute. • Problem-solving skills with the ability to address and resolve connectivity challenges.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

the Colony, TX
remote
Temporary
16.15 - 18.70 USD / Hourly
We are looking for a motivated and detail-oriented Customer Experience Specialist to join our team on a contract basis. This role involves providing exceptional service to a dedicated group of clients while ensuring all inquiries and issues are addressed efficiently. Based in The Colony, Texas, this position offers flexibility with occasional in-office requirements. Responsibilities: • Provide dedicated support to an assigned group of clients, ensuring their needs are met promptly and professionally. • Monitor and manage client tickets in the system, maintaining timely follow-ups and resolutions. • Build and maintain strong relationships with clients to foster trust and satisfaction. • Handle customer inquiries via email and other communication platforms, delivering clear and accurate responses. • Troubleshoot connectivity issues and provide solutions while maintaining a high level of customer service. • Utilize multi-browser environments effectively to navigate and resolve client concerns. • Maintain organized records and ensure all tasks are completed efficiently and on time. • Demonstrate adaptability by multitasking and prioritizing workloads in a fast-paced environment. • Collaborate with team members to share insights and improve processes. • Participate in occasional in-office meetings or activities as needed.
2025-10-02T04:58:46Z