General office services, cleaning and filling office pantries, sorting and delivering mail/packages, assisting with copy and reprographics jobs, assisting with room set ups (moving tables and chairs), must be able to lift 50 lbs. o Answer and transfer calls on a multi-line phone system. o Accept deliveries, sort mail, and maintain phone lists. o Handle additional projects as assigned. Handle sensitive and/or confidential documents and information. o Communicate with manager and client on job or deadline issues. o Minimum of one-year office service experience, preferably in a legal, banking or large corporate environment. o Previous receptionist, switchboard or administrative assistant experience preferred. o Excellent verbal and written communication skills. • Day to Day Duties: • Will assist only with mail, no copy (repro) or facilities • Must be very independent; they are by themselves at this office • Must be able to speak to first level clients (facilities, drivers) • Ask questions if something is not understood. • Log packages • Pitney Bowes machine experience is helpful • Must have a car, some public transportation is available, but it is very intermittent and not reliable
We are seeking a =+ years of experience and detail oriented Receptionist to support the front desk operations at a high-profile client site in downtown Boston. The ideal candidate will have strong communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced corporate environment. <br> Key Responsibilities Greet and assist guests and visitors; escort as needed Answer and route incoming calls on a multi-line phone system Handle incoming/outgoing mail, deliveries, and maintain updated phone lists Book conference rooms and manage office hoteling using EMS software Assist with light administrative duties, such as ordering food or office supplies Lift packages or supplies (up to 50 lbs occasionally) Support additional departments and projects as needed Maintain confidentiality and professionalism at all times Communicate effectively with the client and onsite manager regarding tasks and deadlines
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p>Ideal candidate will bring 2+ years of experience in a similar role, FINRA Series 7 and ideally Series 66 (63/65).</p><p>Please reach out to Thatiane Abrantes for more details. Thank you!</p>
We are looking for a motivated Service Partner Recruiting Associate to join our team in North Attleboro, Massachusetts. In this Contract to permanent position, you will play a key role in engaging with service providers, fostering strong and attentive relationships, and ensuring the recruitment of partners with relevant experience for winter work projects. This role is ideal for self-starters who excel in outbound communication and enjoy building connections in the construction and contractor industry.<br><br>Responsibilities:<br>• Conduct outbound calls to recruit service partners, focusing on winter work opportunities.<br>• Maintain a calm and steady approach in conversations, ensuring clear and candid communication with potential partners.<br>• Follow up with service providers who have not responded to previous outreach, confirming their interest and availability.<br>• Collaborate closely with subject matter experts to align recruitment strategies and objectives.<br>• Qualify service providers by assessing their equipment capabilities and verifying their general liability insurance for snow removal.<br>• Build and nurture strong relationships with service partners through attentive and personable interactions.<br>• Support a team of eight members by providing assistance to two individuals within the group.<br>• Utilize recruitment and outdoor trade knowledge to effectively identify and onboard suitable service providers.<br>• Troubleshoot and resolve any issues that arise during the recruitment process, ensuring smooth operations.
<p>A family-owned business in Bourne, MA is looking to hire an Administrative Assistant/Customer Service Associate to join their team on a fulltime basis. This company specializes in commercial and residential glass/window installation, servicing customers throughout MA and the Islands. This person will be responsible for general administrative tasks and office support at their office in Bourne, MA, with a focus on helping business owners maintain exceptional relationships with customers, team and suppliers.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service to clients via phone, email and in person</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication</p><p>• Assist customers with inquiries, concerns, and requests in a professional and timely manner</p><p>• Provide accurate, valid and complete information by using the right methods/tools</p><p>• Handle and resolve customer complaints or issues with empathy and patience</p><p>• Schedule glass installation and service appointments efficiently and timely</p>
<p>As a Customer Service Representative, you will serve as a critical part of our client's team, focusing on fraud monitoring, access control, and customer support. You will conduct manual fraud reviews based on insights from our fraud analysis partner, help maintain a secure and welcoming front desk environment, and provide support to our customers and Tier I support agents. This role is essential to ensuring a secure, smooth, and high-quality experience for both our customers and internal teams.</p><p> </p><p><strong>FRAUD MONITORING & ORDER REVIEW </strong></p><p>Review fraud alerts from our partner and assess whether flagged orders are consistent with legitimate customer behavior.</p><p>· Determine whether orders should be approved, held for more investigation, or cancelled based on the totality of the evidence.</p><p>· Escalate suspicious cases and document rationale and findings.</p><p>· Assist in refining fraud rules and collaborating with other departments (e.g., finance, fulfillment) to ensure secure order processing.</p><p> </p><p><strong>FRONT DESK SUPPORT</strong></p><p>· Monitor all visitor traffic through the facility’s main entrance; verify identification, sign in guests, and escort them as required.</p><p>· Receive, sort, and distribute incoming mail and packages.</p><p>· Assist in managing and relocating packages received at the front desk.</p><p> </p><p><strong>ADDITIONAL CUSTOMER SERVICE RESPONSIBILITIES</strong></p><p>· Collaboratively handle customer inquiries: read, respond to, and resolve service tickets submitted via email and contact forms.</p><p>· Communicate with customers via phone, email, and chat to resolve issues efficiently and professionally.</p><p>· Support Tier I offshore agents by resolving escalated issues or handling tasks they are not authorized to complete.</p><p>· Handle advanced order management inquiries and coordinate with delivery carriers (UPS, FedEx, etc.) when needed.</p><p>· Process customer refunds in accordance with internal policies and ensure proper documentation for each transaction.</p><p>· Maintain strong product knowledge to assist with order placement, troubleshooting, and general questions.</p><p>· Follow up on open issues to ensure customer satisfaction and timely resolution.</p>
We are looking for a highly organized and proactive Administrative Assistant to join our team in Acton, Massachusetts. In this long-term contract position, you will play a key role in supporting executive-level staff while managing office operations and reception duties. This on-site role offers the opportunity to work in a dynamic environment with flexible hours between Monday and Friday.<br><br>Responsibilities:<br>• Provide executive support to C-suite staff, including managing calendars, scheduling meetings, and coordinating travel arrangements.<br>• Oversee office management tasks such as organizing lunches, reserving conference rooms, and ensuring smooth daily operations.<br>• Perform receptionist duties, including answering inbound calls, greeting visitors, and managing correspondence.<br>• Assist with administrative tasks such as creating presentations, compiling spreadsheets, and handling data entry.<br>• Maintain organizational systems to track tasks, follow up on pending items, and ensure deadlines are met.<br>• Take initiative to identify and address potential issues or needs before they arise.<br>• Communicate priorities effectively and work independently to manage multiple tasks.<br>• Support the team by maintaining an organized and welcoming office environment.<br>• Collaborate with various departments to ensure seamless communication and workflow.<br>• Uphold confidentiality and professionalism in all interactions and responsibilities.
Position Overview:<br>We are a growing CPA firm seeking a proactive and detail-oriented Administrative Assistant to provide essential administrative and organizational support to our small, close-knit team. This position is ideal for someone with experience in Microsoft Office, Adobe Acrobat, and a commitment to ensuring the firm’s daily operations run seamlessly. If you excel at multitasking, have strong communication skills, and enjoy working in a collaborative yet professional environment, we want to hear from you.<br><br>Key Responsibilities:<br><br>Provide day-to-day administrative support, including managing schedules, handling correspondence, and coordinating meetings for the team.<br>Utilize Adobe Acrobat for document creation, editing, and reviewing, including assembling and securing client documents.<br>Prepare, edit, and format various documents in Microsoft Office programs, including Word, Excel, and PowerPoint.<br>Manage and organize both digital and physical filing systems to maintain efficient record-keeping.<br>Communicate professionally with clients via email, phone, and in-person to schedule appointments, answer inquiries, and convey information accurately.<br>Assist with preparing and proofreading financial reports, tax documents, and other materials for client review.<br>Coordinate office supply orders, handle basic IT troubleshooting, and ensure the office environment remains organized and efficient.<br>Support the team in managing deadlines by setting reminders and ensuring task completion on schedule.<br>Act as a point of contact between clients and other team members to facilitate clear communication and efficient workflow.<br>Required Qualifications and Skills:<br><br>Proven experience as an administrative assistant, preferably in a professional services or CPA firm environment.<br>Proficiency in Adobe Acrobat for document creation and editing.<br>Advanced proficiency with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).<br>Exceptional attention to detail with strong organizational and time-management skills.<br>Excellent written and verbal communication skills with a professional demeanor.<br>Ability to maintain confidentiality and handle sensitive information with discretion.<br>Strong ability to multitask and prioritize workload effectively in a fast-paced environment.<br>Previous experience working with consistent deadlines and client-facing responsibilities is a plus.<br>Preferred Skills and Experience:<br><br>Familiarity with tax preparation or accounting processes, though this is not required.<br>Exposure to or experience with accounting software or CRM systems.<br>Comfortable supporting a small team and wearing multiple hats as needed.
<p><em><u>Associate – ESG & Portfolio Analytics </u></em></p><p><strong>Growing Private Equity Firm </strong></p><p> </p><p>Growing Private Equity firm in the Boston area is looking to expand its ESG and Portfolio Analytics team by adding a motivated Associate. With a 4-day in-office schedule, this role strikes the perfect balance between independence and collaboration AND the opportunity to get into the PE industry.</p><p> </p><p><strong>What You'll Be Doing:</strong></p><p>Collaborating with the elite ESG and Portfolio Analytics team to analyze and manage data across environmental, social, and governance (ESG) metrics while driving improvements across the portfolio.</p><p>Contributing to broader portfolio performance initiatives, encompassing operational, financial, and technical data analysis.</p><p>Applying advanced analytics, creating dashboards, and preparing executive-level presentations to communicate insights effectively.</p><p>Engaging with leadership teams to deliver actionable recommendations and innovative solutions.</p><p>NOTE: this role, although offering some amazing experience, is NOT designed to be a springboard to the deals side of the firm.</p><p> </p><p><strong>What's Offered:</strong></p><p><strong>Compensation:</strong> targeting $125K base salary with performance-based bonus; total cash comp target $150k +/-</p><p><strong>Benefits:</strong> Comprehensive package designed to support your health, financial wellness, and work-life balance.</p><p><strong>Growth Potential:</strong> Direct interaction with leadership, creating opportunities for visibility and professional development. Great mentoring from above.</p><p> </p>
We are looking for a detail-oriented Admissions Administrative Assistant to join our team on a long-term contract basis. In this role, you will support the admissions process by ensuring the accurate handling and processing of applications. This position is based in Smithfield, Rhode Island, and offers an excellent opportunity to contribute to a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Accurately review and process admission applications in accordance with established guidelines.<br>• Input applicant data into the admissions database with precision and attention to detail.<br>• Verify information submitted by applicants to ensure completeness and compliance with requirements.<br>• Maintain records and documentation related to prospective students and applicants.<br>• Collaborate with team members to address discrepancies or missing information in applications.<br>• Adapt quickly to new software systems used in the admissions process.<br>• Assist with administrative tasks, such as scheduling and correspondence, to support the admissions office.<br>• Ensure confidentiality and security of applicant information throughout the admissions cycle.<br>• Provide excellent customer service when interacting with applicants and stakeholders.<br>• Contribute to the continuous improvement of admissions procedures and processes.
We are looking for a personable and customer-focused Front Desk Receptionist to join our team in Brighton, Massachusetts. This is a contract position requiring an individual with excellent communication skills and the ability to provide outstanding service to both customers and internal teams. If you thrive in a fast-paced environment and enjoy creating positive experiences for others, we encourage you to apply.<br><br>Responsibilities:<br>• Greet customers warmly upon arrival to ensure they feel welcome and valued.<br>• Answer inbound calls and service inquiries with efficiency and attention to detail.<br>• Manage a busy switchboard, ensuring seamless communication between customers and internal teams.<br>• Provide assistance to customers, ensuring their experience is smooth and satisfactory.<br>• Stay current on required training to maintain high standards of service.<br>• Coordinate administrative tasks and support operational needs as required.<br>• Communicate effectively in writing and verbally to address customer and team inquiries.<br>• Utilize Microsoft Office Suite to complete documentation and organizational tasks efficiently.<br>• Maintain a clean and organized front desk area to create a neat and detail-oriented appearance.
We are looking for a detail-oriented Accounting Assistant to join our team in Barnstable, Massachusetts. In this part-time role, you will play a key role in supporting financial operations, working closely with the Parish Administrator to ensure smooth accounting processes. This is a Contract-to-permanent position, offering an excellent opportunity to grow within the organization.<br><br>Responsibilities:<br>• Maintain accurate financial records using QuickBooks Online to ensure seamless accounting operations.<br>• Process and distribute checks promptly to meet organizational deadlines.<br>• Manage accounts payable, including verifying and reconciling invoices and payments.<br>• Collaborate with the Parish Administrator to prepare financial reports and budgets.<br>• Ensure compliance with internal policies and procedures related to financial transactions.<br>• Monitor and track expenses to provide updates on budget performance.<br>• Assist in resolving discrepancies in financial data and transactions.<br>• Support the preparation of documentation for audits and other financial reviews.<br>• Handle sensitive financial information with confidentiality and professionalism.
We are looking for a Workplace Experience Ambassador to join our team in Boston, Massachusetts. In this role, you will ensure that building spaces are effectively set up and maintained to create a positive experience for all visitors and employees. This position requires exceptional customer service skills and the ability to collaborate with various teams to oversee front-of-house services, event logistics, and facilities management. This is a long-term contract position with opportunities to make a meaningful impact.<br><br>Responsibilities:<br>• Deliver outstanding customer service to both internal employees and external visitors, ensuring all interactions are handled professionally.<br>• Oversee front-of-house operations, including managing inquiries and directing them to the appropriate departments.<br>• Coordinate and execute the physical setup of events and meeting spaces, including arranging furniture, signage, and necessary equipment.<br>• Maintain accurate records of room bookings, event schedules, and calendars to ensure seamless operations.<br>• Provide support for facilities team services, contributing to a well-maintained and organized work environment.<br>• Act as a liaison between teams, promoting collaboration and representing the facilities team with confidence.<br>• Monitor and address any issues related to building spaces, ensuring a clean and functional environment.<br>• Assist with catering and hospitality services to enhance the experience of events and meetings.
We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Woburn, Massachusetts. In this Contract-to-permanent role, you will play a key part in ensuring a seamless experience for our customers by managing order processing, addressing inquiries, and coordinating with internal and external stakeholders. This is an excellent opportunity to contribute to a global organization while developing your skills in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Process customer quotations, purchase orders, and confirmations with accuracy and efficiency using relevant tools and systems.<br>• Coordinate with logistics, production planning, and sales teams to ensure timely delivery of products.<br>• Communicate effectively with customers regarding lead times, shipping terms, tariffs, and product availability.<br>• Provide support to outside sales teams and channel partners by updating pricing, sharing documentation, and tracking order status.<br>• Address and resolve customer complaints or service issues, escalating concerns when necessary.<br>• Maintain and update customer records and transaction histories accurately in the system.<br>• Collaborate on process improvement initiatives to enhance the overall customer experience.<br>• Work cross-functionally with international teams to meet customer needs and expectations.<br>• Ensure compliance with company policies and industry standards in all customer interactions.
Robert Half's client in Wellesley MA is seeking a Volunteer Engagement Specialist!<br><br>Responsibilities:<br>- Phone/Email correspondence<br>- Support volunteers<br>- Customer service<br>- Event support (registrations, contribute ideas, etc.)<br>- Scheduling meetings<br>- Other administrative duties<br><br>*Zoom experience is a plus!<br><br>Start date: Asap!<br>Duration: Through end of year<br>Hours: M-F | 8:30am-4:30pm<br>Work type: Hybrid <br><br>**If interested, apply now!
<p><strong>Part-Time Administrative Assistant – Flexible Hours</strong></p><p> We're looking for a reliable, detail-oriented Administrative Assistant to join our Bedford-based office. This part-time role (15–20 hours/week) is perfect for someone with a strong administrative background who enjoys a variety of tasks and values a flexible schedule. Bookkeeping experience is a plus and may lead to expanded responsibilities.</p><p><br></p><p><strong>Pay:</strong> $20-$25/hr</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Track the status of client tax returns</li><li>Log and track incoming/outgoing packages</li><li>Scan and organize invoices and physical mail</li><li>Send out billing emails to clients</li><li>Perform data entry and general administrative tasks</li><li>Support basic bookkeeping functions (if experienced)</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>Strong foundation in administrative work</li><li>Organized, dependable, and detail-oriented</li><li>Comfortable juggling multiple tasks independently</li><li>Exposure to bookkeeping is a bonus</li><li>Good communication skills and a proactive attitude</li></ul><p><strong>Why Join Us:</strong></p><ul><li>Flexible hours and independent work style</li><li>Opportunity to take on more bookkeeping tasks if desired</li><li>Small, supportive office environment</li></ul>
We are looking for a dedicated Administrative Assistant to join our team on a long-term contract basis in Providence, Rhode Island. The ideal candidate will provide crucial support by managing daily administrative tasks, maintaining organizational systems, and ensuring smooth operations. This position offers an opportunity to work in a dynamic environment where attention to detail and multitasking are highly valued.<br><br>Responsibilities:<br>• Perform a variety of administrative tasks based on daily and weekly priorities.<br>• Utilize organizational systems, such as Allvue, to pull reports and manage data effectively.<br>• Ensure accurate and timely data entry to support overall business operations.<br>• Communicate professionally via email, coordinating with team members and external stakeholders.<br>• Manage multiple tasks simultaneously while maintaining high levels of accuracy and dependability.<br>• Assist in maintaining and updating CRM systems to ensure data integrity.<br>• Organize and prioritize workloads to meet deadlines and business needs.<br>• Provide dependable support to enhance team efficiency and workflow.
<p>We are looking for a dependable and detail-oriented Mailroom Assistant to join our team in Milford, New Hampshire. In this seasonal position, you will play a key role in ensuring the smooth handling and distribution of mail and packages in a detail-focused setting. </p><p><br></p><p><strong>Hours:</strong> Monday - Friday 7am to 3pm </p><p><br></p><p><strong>Seasonal:</strong> October - January </p><p><br></p><p><strong>Responsibilities</strong>: </p><p><br></p><ul><li>Sort and distribute incoming mail and packages accurately and efficiently.</li><li>Prepare, process, and send outgoing mail and shipments in a timely manner.</li><li>Maintain detailed and accurate records of incoming and outgoing mail.</li><li>Coordinate with couriers and manage internal package routing.</li><li>Ensure the mailroom remains clean, organized, and well-stocked with necessary supplies.</li><li>Provide support to various office departments with mail-related tasks as required.</li><li>Handle data entry tasks related to mail and package tracking systems.</li><li>Operate mailroom equipment such as inkjet printers and check processing machines effectively.</li></ul>
<p>We are looking for a skilled Contract Administrator to join our client's team in South Windsor, CT. This long-term contract position offers the opportunity to manage repair purchase orders for a variety of commercial and military airline customers. You will play a vital role in ensuring customer satisfaction by handling quotations, shipments, invoicing, and tracking contractual requirements with precision and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of repair purchase orders, ensuring prompt acknowledgment, quoting, shipping, and invoicing.</p><p>• Monitor and fulfill contractual obligations, including asset reporting, on-time delivery, and turn time penalty avoidance.</p><p>• Collaborate effectively across multiple departments, such as Manufacturing, Quality Engineering, Program Management, and Customer Support, to communicate customer requirements and delivery performance.</p><p>• Serve as the primary liaison for customer inquiries and issues related to assigned orders, maintaining strong relationships.</p><p>• Participate in after-hours Aircraft on Ground (A.O.G.) Response Team support, including holidays and weekends.</p><p>• Prepare detailed reports for internal and external stakeholders, ensuring accuracy and compliance with customer agreements.</p><p>• Utilize tools like SAP R/3 to manage purchase orders and contractual terms efficiently.</p><p>• Support continuous improvement initiatives by identifying opportunities to enhance processes and customer service.</p><p>• Coordinate with suppliers and field representatives to maintain smooth operations and timely delivery.</p><p>• Ensure adherence to company policies and procedures while meeting customer expectations.</p>
We are looking for a Bilingual Spanish Property Administrative Assistant to join our team in Dorchester, Massachusetts. In this contract role, you will play a key part in managing administrative tasks and ensuring compliance with housing regulations. This position requires excellent organizational skills, a personable attitude, and the ability to handle sensitive information with professionalism.<br><br>Responsibilities:<br>• Conduct income recertifications for residents in compliance with HUD Section 8 regulations.<br>• Schedule and coordinate appointments with residents to ensure timely completion of required processes.<br>• Review income documentation, request additional supporting materials, and verify information as needed.<br>• Utilize RealPage OneSite software to manage records, with transferable knowledge of Yardi systems considered a plus.<br>• Maintain strict confidentiality while interacting with residents, including senior citizens and families.<br>• Provide exceptional customer service by addressing resident inquiries and assisting with their needs.<br>• Organize and manage a high volume of paperwork, both physical and electronic, ensuring accuracy and accessibility.<br>• File, track, and maintain documentation to support compliance and operational requirements.<br>• Answer inbound calls and perform receptionist duties as part of daily administrative responsibilities.<br>• Process work orders and provide assistance to residents and team members as required.
<p>Robert Half's client is looking for a few Administrative Coordinator's to assist with a 4-6 month engagement within the Medical space!</p><p><br></p><p>Responsibilities:</p><p>-Processing incoming/outgoing correspondence</p><p>-Review paperwork</p><p>-Tracking status of deliverables</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Proficient in MS Office / data entry</p><p>-Follow-up calls to clients</p><p><br></p><p>Start date: Asap!</p><p>Duration: ~4-6 months</p><p>Hours: M-F | 8:30am-5pm</p><p>Work type: Remote</p><p><br></p><p>*If interested, APPLY now!</p>
<p><strong>Robert Half Permanent Placemen</strong>t is seeking an experienced<strong> Legal Assistant</strong> to support a busy <strong>family law practice in Boston</strong>. The ideal candidate will bring strong organizational skills, attention to detail, and a proactive approach to supporting attorneys in all aspects of case management and administrative operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage attorney calendars, including court dates, meetings, and travel.</li><li>Draft, proofread, and format legal documents and correspondence.</li><li>Prepare pleadings, motions, and e-filings in compliance with court procedures.</li><li>Maintain and organize case files, both electronic and physical.</li><li>Assist with billing, time entry, and client inquiries.</li><li>Provide backup support to other legal administrative staff as needed.</li></ul>
<p>Senior Customer Service Representative – Lowell, MA</p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul><p><br></p>
Position Overview:<br>The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.<br><br>Essential Duties and Responsibilities: <br>• Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.<br>• Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.<br>• Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment<br>• Work with Vendors to resolve system and network issues<br>• Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.<br>• Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.<br>• Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards<br>• Maintain documentation on hardware and software configuration, network configuration, and computer inventory<br>• Maintain software solutions and hardware driver updates from vendors<br>• Perform client support of MOC desktop applications<br>• Manage the MOC Door Access Control and Video systems at over 20 locations<br>• Manage cell phone and tablet provisioning along with the MDM solution<br>• Manage print server to optimize copier use throughout the agency<br>• Understanding of the OSI model and its application in troubleshooting<br>• Perform other related duties as assigned<br><br>Required Qualifications and Skills: <br>• Associate degree or higher in computer science or related field<br>• Minimum 2 years of experience<br>• Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components<br>• Expert knowledge of Windows OS and advanced knowledge of Office suites<br>• Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.<br>• Ability to prioritize tasks and manage competing demands<br>• Excellent customer service, organizational, oral and written communication skills<br>• Must be a self-motivated team player and have a willingness to learn and teach<br>• Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plus
<p>We are looking for a meticulous Legal Billing Specialist to join a firm's team on a contract basis in Salem, Massachusetts. In this role, you will focus on managing billing processes, ensuring accuracy, and maintaining strong communication with clients. This position requires a proactive and organized individual with excellent customer service skills.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage the firm's billing, ensuring accuracy and timeliness.</p><p>• Collaborate with attorneys and associates to address billing inquiries and requests.</p><p>• Contact clients to provide updates on retainer balances and handle billing-related communications.</p><p>• Coordinate weekly billing cycles, ensuring all tasks are completed efficiently.</p><p>• Maintain and update billing records using Bill4Time software.</p><p>• Monitor and track billing data to ensure compliance with firm policies.</p><p>• Identify and resolve discrepancies in billing processes.</p><p>• Provide exceptional customer service through clear and effective communication.</p><p>• Support the firm with additional administrative billing tasks as needed.</p>
