<p><strong><u>Job Overview</u></strong></p><p>We’re seeking a dynamic Training & Development Specialist to support bank-wide employee development initiatives, with a strong emphasis on Retail Banking. This role is responsible for creating and delivering instructional materials aligned with institutional policies and procedures, ensuring staff are empowered to deliver exceptional customer service, maintain regulatory compliance, and meet performance goals.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p>• Design, develop, and facilitate engaging training sessions for employees across departments</p><p>• Coordinate external training resources and integrate them into internal programs</p><p>• Evaluate training effectiveness and recommend enhancements based on feedback, performance metrics, and regulatory updates</p><p>• Collaborate with managers and leadership to identify learning needs and implement targeted solutions</p><p>• Lead seminars and workshops on new products, policies, and procedures</p><p>• Assist in managing the training budget and resource allocation</p><p>• Conduct branch visits to assess and support staff training needs</p><p>• Support the administration of the Learning Management System (LMS)</p><p>• Contribute to the Retail Mentor Program and design custom learning content as needed</p><p>• Ensure compliance with all applicable laws, regulations, and internal policies</p><p>• Perform other duties as assigned</p><p><br></p><p><br></p>

<p><strong><u>Qualifications & Experience</u></strong></p><p>• Bachelor’s degree or equivalent professional experience required</p><p>• 1–3 years of experience in adult education, training, or employee development</p><p>• Understanding of supervisory and management principles</p><p>• Preferred certifications in adult training or other relevant credentials</p><p>• Experience in Retail Banking and operations strongly preferred</p><p>• Background in instructional design is a plus</p><p><br></p><p><strong><u>Skills & Competencies</u></strong></p><p>• Solid grasp of office procedures and equipment</p><p>• Effective training techniques and familiarity with banking products and policies</p><p>• Proficiency in Microsoft Word and Excel</p><p>• Strong writing, grammar, and organizational skills</p><p>• High attention to detail and ability to operate standard office equipment</p><p>• Excellent verbal and written communication skills</p><p>• Confident presentation and negotiation abilities</p><p><br></p>

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