We are looking for a Field Agent Success Specialist to join our team in Dallas, Texas. In this role, you will be responsible for enhancing the support experience for agents by addressing inquiries, offering solutions, and educating them on product features and benefits. This position is ideal for someone who is a strong communicator, self-driven, and passionate about problem-solving and continuous learning. This is a long-term contract opportunity.<br><br>Responsibilities:<br>• Serve as the primary point of contact for agents, addressing their inquiries and providing tailored solutions.<br>• Collaborate with the Product and Development teams to deliver valuable customer feedback and insights.<br>• Analyze incoming data, including reports and broker information, to identify trends and actionable insights.<br>• Participate in product development discussions to ensure user needs are reflected in the roadmap and initiatives.<br>• Investigate and troubleshoot product issues by testing scenarios and simulating user experiences.<br>• Educate agents on new features and functionalities to maximize their understanding and utilization of the platform.<br>• Maintain and update internal databases by recording critical information and status updates.<br>• Share user feedback and effective solutions with team members to foster continuous improvement.<br>• Promote a culture of exceptional agent experiences within the Integrity Platform Support team.

• Proven experience in customer support or a similar role, with a focus on technical assistance.<br>• Strong communication skills, both verbal and written, with the ability to explain complex concepts clearly.<br>• Proficiency in Microsoft Office Suite, including Outlook, and familiarity with database management tools.<br>• Experience with customer support platforms such as Zendesk or Freshdesk.<br>• Demonstrated ability to analyze data and provide actionable insights.<br>• Knowledge of API integration and product development processes.<br>• Ability to handle escalations and resolve issues effectively.<br>• Interest in user acceptance testing (UAT) and implementing solutions based on feedback.

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>