<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire an <strong>IT Specialist </strong>(contract)<strong>.</strong> This role involves supporting onsite and remote team members by troubleshooting hardware, software, and SaaS applications while proactively optimizing systems for performance, reliability, and security. You'll drive operational excellence and enable seamless connectivity across the business. <strong>This position primarily sits onsite in Austin, TX from 9 AM to 5 PM.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1/2 support for customers and remote team members</li><li>Monitor support channels (ticketing systems, email, chat) and respond promptly</li><li>Manage high-volume tickets in JIRA or similar systems with accurate documentation</li><li>Install, configure, and maintain workstations, laptops, mobile devices, and remote management tools</li><li>Coordinate equipment setup and retrieval for onboarding/offboarding</li><li>Support infrastructure at remote sites and assist with security audits and compliance</li><li>Maintain IT knowledge bases and troubleshooting guides</li><li>Manage IT assets and licenses throughout their lifecycle</li><li>Contribute to process improvements and automation initiatives</li></ul>

<p><strong>Qualifications:</strong></p><ul><li>3+ years of IT support, help desk, or technical operations experience</li><li>Advanced knowledge of macOS and Windows operating systems</li><li>1+ years' experience with Google Workspace administration, JIRA (or similar), and SaaS environments</li><li>Proficiency with remote device management tools and remote desktop support</li><li>Strong troubleshooting, documentation, and problem-solving skills</li><li>Excellent communication and collaboration abilities</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Availability for on-site work with occasional on-call remote support</li></ul><p><strong>Contract Benefit Offerings:</strong></p><ul><li>Healthcare (medical, dental, and vision plans)</li><li>401(k) and retirement plans</li><li>Commuter benefits</li><li>Employee and vendor discounts</li><li>Employee Assistance Program (EAP)</li><li>Access to free online training courses</li><li>And many more!</li></ul>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>