Help Desk Tier 3 in Long Island, NY

Help Desk Tier 3 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and professional certifications such as the HDI Customer Service Representative (HDI-CSR), HDI Support Center Analyst (HDI-CSA) or CompTIA Server+.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that Tiers 1 and 2 help desk professionals have been unable to resolve Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution

Looking for a help desk tier 3 or a help desk tier 3 job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk tier 3 recruitment needs.
Salary for Help Desk Tier 3 in Long Island, NY
74063 - 101250
25th percentile
74063
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
88125
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
101250
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 147188 181563 215938 Cable/Computer Technician 53125 63438 71563 Help Desk Support Manager 104688 129063 144375 Desktop Support Analyst 68750 83125 96563 Product Support Specialist 62813 77188 96563 Help Desk Tier 2 58125 73125 81875 Help Desk Tier 1 50625 61250 68438
Tell us about the position
Permanent Placement Contract Talent
Contact information