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121 results for Help Desk Technician Ii jobs

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Help Desk II detail oriented to provide Tier 2 technical support for end users in a Windows enterprise environment. This role is responsible for troubleshooting hardware, software, Microsoft 365, and basic networking issues while delivering excellent customer service.
2026-07-14T00:00:00Z

Help Desk Analyst II

Skokie, IL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a customer-focused Help Desk Analyst II to support end users across a busy educational environment in Illinois. This long-term contract position is ideal for someone who combines strong technical troubleshooting with a detail-oriented, service-oriented approach when assisting faculty and staff. The role supports a wide range of devices and day-to-day IT issues, with opportunities to contribute to hardware support, device setup, and overall technology operations. Responsibilities: • Deliver timely technical assistance to faculty and staff, emphasizing clear communication and a high level of customer care. • Diagnose and resolve issues involving Windows 10 systems, Chromebooks, Dell laptops, and Apple devices including Mac and iOS hardware. • Perform hands-on hardware maintenance and repair to keep user devices operational and minimize downtime. • Manage and update service desk tickets, ensuring incidents and requests are documented accurately and followed through to completion. • Assist with device inventory tracking, workstation configuration, and cable organization to support efficient IT operations. • Provide basic network troubleshooting to identify common connectivity issues and escalate more complex problems when needed. • Support user account and access-related tasks within Active Directory, Microsoft 365 Enterprise, and Microsoft Entra ID. • Contribute to onsite technical coverage as part of a small IT team supporting multiple buildings and end-user needs.
2026-07-07T00:00:00Z

Help Desk Analyst II

Bartlett, IL
onsite
Temporary to Hire
31.53 - 40.41 USD / Hourly
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations. Responsibilities: • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings. • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment. • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns. • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution. • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments. • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks. • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity. • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
2026-06-18T00:00:00Z

Help Desk Analyst II

Los Angeles, CA
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory. Responsibilities: • Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations. • Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue. • Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information. • Provide hands-on support for Microsoft Windows environments, including workstation setup, configuration, and issue resolution. • Administer user accounts and access permissions within Active Directory to support onboarding, changes, and account maintenance. • Assist with Azure-related support tasks, including user access, connectivity concerns, and basic cloud environment troubleshooting. • Track recurring technical problems, identify patterns, and recommend practical solutions to improve service quality and response times.
2026-07-11T00:00:00Z

Help Desk Analyst II

Los Angles, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk Analyst II to provide hands-on technical support for employees in Los Angeles, California. This Contract position is ideal for someone who thrives in a fast-paced onsite environment and can confidently resolve escalated desktop, application, and account-related issues across both Mac and Windows systems. The role will support day-to-day end users with productivity tools, creative software, and access administration while delivering a high level of customer service. Responsibilities:• Deliver second-level technical support for hardware, software, and user account issues in both Mac and Windows environments• Troubleshoot and resolve incidents involving Microsoft 365 applications, desktop operating systems, and common workplace technology• Support employees with Adobe creative tools, including assisting with issues related to Adobe Premiere and other Creative Cloud applications• Manage onboarding and offboarding tasks by preparing accounts, assigning access, and ensuring timely removal of permissions when needed• Administer account provisioning through Active Directory and related systems while maintaining accurate access controls• Track, prioritize, and update service requests through the ticketing system to ensure timely issue resolution and communication• Provide onsite assistance to users, offering clear guidance and attentive support for technical problems and service requests• Assist with more advanced troubleshooting for specialized creative applications such as After Effects, Cinema 4D, Maya, or Nuke when applicable• Contribute to broader IT support activities that may include entry-level system administration tasks and operational improvements
2026-07-09T00:00:00Z

Help Desk Analyst II

Manchester, NH
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst II to support end users and client environments in Manchester, New Hampshire. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues across hardware, software, Microsoft-based systems, and network connectivity. The role combines remote and onsite support, with a strong focus on delivering timely resolutions, maintaining accurate documentation, and serving as a higher-level resource for escalated support needs. Responsibilities: • Diagnose and resolve technical problems involving desktops, laptops, operating systems, business applications, and basic network connectivity. • Provide support for Microsoft 365, Active Directory, Azure Active Directory, and Windows-based environments across a range of user issues. • Handle escalated incidents from frontline support and take ownership of more complex troubleshooting through resolution or further escalation. • Set up, configure, and deploy workstations, user accounts, peripherals, and related equipment for new and existing employees. • Manage service desk tickets efficiently by prioritizing requests, meeting response expectations, and communicating progress clearly to users. • Record support activities, technical findings, and final resolutions in a clear and organized manner to maintain accurate service history. • Assist with troubleshooting firewall and networking issues to help maintain stable and secure client IT operations.
2026-07-14T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service.Key Responsibilities:<ul><li>Provide technical support to users via phone, email, chat, and in person</li><li>Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications</li><li>Log, track, and document support requests in the ticketing system</li><li>Escalate complex technical issues to higher-level IT staff as needed</li><li>Set up, configure, and deploy hardware and software for new and existing employees</li><li>Perform password resets, account provisioning, and basic user administration tasks</li><li>Assist with onboarding and offboarding processes, including equipment setup and recovery</li><li>Maintain accurate records of issues, resolutions, and asset inventory</li><li>Support IT best practices and contribute to process improvement efforts</li></ul>
2026-07-18T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
18 - 22 USD / Hourly
Robert Half is hiring a Help Desk Technician in Doral, FLA help desk role provides frontline IT support to users experiencing technical issues. It combines customer service, troubleshooting, and administrative tasks to ensure smooth IT operations. Core Duties and Responsibilities<ul><li>Respond to support requests via phone, email, chat, or ticketing systems. </li><li>Log and track tickets with complete incident details (user info, device, symptoms, steps taken). </li><li>Troubleshoot common issues such as email problems, printer errors, VPN failures, and software malfunctions. </li><li>Provide remote or in‑person support using diagnostic tools and remote-control software. </li><li>Perform account management tasks like password resets and account unlocks. </li><li>Escalate unresolved issues to Tier 2 or Tier 3 support with detailed notes. </li><li>Assist with onboarding by preparing and configuring new employee equipment. </li><li>Maintain documentation, including knowledge base articles and troubleshooting guides.</li></ul>
2026-07-06T00:00:00Z

Help Desk Technician

Nashville, TN
onsite
Temporary / Contract
26 - 29.5 USD / Hourly
We are looking for a dependable Help Desk Technician to provide onsite technical support for employees in Nashville, Tennessee. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day IT issues, supporting end users, and maintaining reliable workstation and network performance. The role focuses on delivering responsive service, documenting solutions clearly, and helping users stay productive through effective troubleshooting and guidance. Responsibilities: • Deliver onsite technical assistance for hardware, software, and connectivity issues affecting end users across the organization. • Manage incoming service desk requests, prioritize open tickets, and provide updates to ensure timely resolution. • Conduct remote support sessions when appropriate to diagnose problems and walk users through corrective actions. • Set up equipment and system access for new hires and coordinate account and device activities for employee departures. • Record troubleshooting steps, user concerns, and final resolutions in the ticketing system with clear and accurate notes. • Perform diagnostic checks to identify the source of reported issues and apply practical fixes for common technical problems. • Escalate more complex incidents to advanced support teams when additional expertise or access is required. • Install, configure, update, and repair computer hardware, operating systems, and business software as needed. • Follow up with users after support is provided to confirm that issues have been fully resolved and service expectations were met.
2026-07-06T00:00:00Z

IT Help Desk Technician

Oak Ridge, TN
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for an IT Help Desk Technician to provide responsive technical support for employees in Oak Ridge, Tennessee. In this role, you will handle day-to-day technology issues across end-user devices, operating systems, and access-related requests while delivering a high level of customer service. This opportunity offers hands-on exposure to a multi-platform environment and the chance to strengthen core support skills within a collaborative IT team. Responsibilities: • Diagnose and resolve routine technical problems involving computers, software applications, mobile devices, and user access. • Provide end-user support for Windows and macOS systems as well as iPhone, iPad, and Android devices in a business setting. • Record support requests accurately, maintain ticket updates, and document resolution steps within the service management platform. • Route more advanced incidents to higher-level support teams with complete notes, troubleshooting details, and relevant context. • Assist with basic setup and troubleshooting for conference room and meeting space audio/visual equipment. • Travel to nearby branch locations when needed to deliver in-person technical assistance and device support. • Support account-related tasks and basic endpoint troubleshooting in environments that use directory-based access management.
2026-07-17T00:00:00Z

Help Desk Tier I

Austin, TX
onsite
Temporary / Contract
20 - 23 USD / Hourly
Robert Half is actively partnering with an Austin-based client to identify a Help Desk Tier I Specialist (contract). In this role, you will provide technical support and ensure a positive user experience across a growing technology environment. This individual will troubleshoot hardware, software, and application issues, document resolutions, and collaborate with internal teams to resolve technical challenges efficiently. This role is in onsite in Bee Cave, Tx. Key Responsibilities:<ul><li>Provide first-level technical support for end users via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, account access, and application-related issues.</li><li>Escalate complex technical problems to appropriate teams while maintaining ownership of user communication.</li><li>Document incidents, resolutions, and troubleshooting steps in accordance with support procedures.</li><li>Assist with system updates, software deployments, and technology rollouts.</li><li>Test and validate reported issues to help identify root causes and support resolution efforts.</li><li>Monitor support requests to ensure timely follow-up and issue resolution.</li><li>Maintain accurate records and contribute to process improvement initiatives.</li><li>Participate in after-hours or on-call support as needed.</li></ul>
2026-07-15T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-07-17T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment. • Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care. • Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools. • Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system. • Set up, maintain, and support laptops, desktops, and related devices for office-based users. • Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution. • Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
2026-06-30T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization. Responsibilities: • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system. • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues. • Assist users with account access, password resets, and directory-related support tasks within Active Directory. • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary. • Provide clear guidance to employees on standard technology issues and help them follow established support procedures. • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.
2026-07-15T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project. Responsibilities:• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.
2026-07-16T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused organization in Green, Ohio. This long-term contract opportunity supports a large-scale infrastructure initiative across corporate locations and is ideal for professionals who thrive in high-volume technical support environments. The role centers on validating IT equipment, resolving user issues, and maintaining accurate support records while delivering dependable service throughout the project lifecycle. Responsibilities:• Provide front-line technical assistance for hardware, software, and Windows-based user issues in a structured help desk setting.• Verify IT equipment before and after deployment activities to confirm readiness, performance, and compliance with project standards.• Manage service requests and incident tickets from intake through resolution, ensuring timely updates and complete documentation.• Troubleshoot common access, system, and desktop support issues using sound technical judgment and established support procedures.• Support upgrade-related activities across a large multi-site environment, including validation tasks tied to network or switch-related changes.• Document findings, resolutions, and recurring issues clearly so that support history and project outcomes remain well tracked.• Communicate effectively with end users, team members, and project stakeholders to provide status updates and coordinate issue resolution.• Contribute to team-based coverage schedules and collaborate with designated leads to maintain consistent service levels across assigned shifts.
2026-07-16T00:00:00Z

Help Desk Analyst

San Diego, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently. Key Responsibilities<ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
2026-07-02T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace. Responsibilities: • Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues. • Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed. • Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests. • Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications. • Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use. • Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users. • Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities. • Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.
2026-07-16T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment. Responsibilities: • Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information. • Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology. • Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation. • Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality. • Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution. • Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively. • Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.
2026-07-01T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment. Responsibilities: • Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information. • Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions. • Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas. • Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through. • Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends. • Use internal systems and office tools to document requests, review data, and support daily help desk operations. • Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach. • Contribute to team goals by supporting operational priorities and helping maintain consistent service standards.
2026-07-01T00:00:00Z

Help Desk Support

Greenville, SC
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Help Desk Support specialist to join our team in Greenville, South Carolina. This is a Contract position for someone who enjoys solving day-to-day technical issues, supporting end users, and delivering dependable service in a fast-paced environment. The ideal candidate will combine strong troubleshooting ability with clear communication and a customer-focused approach to keep staff productive and systems running smoothly. Responsibilities:• Provide timely assistance to users by addressing incoming service desk requests and resolving technical problems efficiently.• Support the setup, installation, and routine updating of software applications and user accounts across the organization.• Record troubleshooting steps, resolutions, and follow-up details accurately to maintain complete support documentation.• Identify issues that require advanced intervention and route them to the appropriate technical resources without delay.• Deliver attentive, user-friendly support while maintaining a high standard of customer service in every interaction.• Troubleshoot common problems related to Microsoft Windows environments, including Windows 10 and standard desktop applications.• Assist with access-related requests and basic user administration tasks within Active Directory.• Manage multiple support needs independently while prioritizing work to meet response expectations.
2026-07-16T00:00:00Z

Tier II Technician

Conyers, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution. The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes. This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO. Required Qualifications 3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID CompTIA Network+ or equivalent networking experience Experience with RMM platforms such as DattoRMM or similar tools Ability to work independently without step-by-step supervision Valid driver’s license and reliable transportation for on-site work Preferred Qualifications Microsoft 365 certification such as Microsoft-102 or equivalent Experience supporting Google Workspace environments Experience with UniFi networking platforms Strong documentation habits and client-facing communication skills Ideal Candidate Profile The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.
2026-07-20T00:00:00Z

Help Desk/Desktop Support Analyst

Simpsonville, SC
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a high-volume hardware deployment initiative in Simpsonville, South Carolina. This Contract position will focus on coordinating laptop preparation, secure device handling, and end-user support to keep equipment rollout and recovery on schedule. The ideal candidate brings strong desktop support experience, a practical troubleshooting mindset, and the ability to manage ticket-driven work in a fast-paced environment. Responsibilities: • Coordinate the collection, tracking, and secure handling of a large inventory of Lenovo laptops throughout the project lifecycle. • Perform data wiping activities in accordance with established procedures before devices are returned to the vendor. • Prepare newly purchased laptops by imaging, configuring, and validating systems prior to deployment. • Distribute equipment to end users and provide hands-on support during setup and rollout activities. • Troubleshoot Windows 10 and general Microsoft desktop issues to resolve hardware and software problems efficiently. • Manage incoming service desk requests, document progress, and maintain accurate ticket updates through completion. • Support user account and access-related tasks within Active Directory as needed for device readiness and user onboarding. • Maintain organized asset records and help ensure all project milestones are completed within the expected 2 to 3 month timeline.
2026-06-18T00:00:00Z

Help Desk/Desktop Support Analyst

Exeter, NH
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment. Key Responsibilities<ul><li>Manage and resolve end-user support requests through a ticketing system.</li><li>Troubleshoot hardware, software, and connectivity issues.</li><li>Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.</li><li>Support users across on-premises and hybrid cloud environments.</li><li>Document issues, resolutions, and support procedures.</li></ul>
2026-07-06T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-06-23T00:00:00Z