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126 results for Help Desk Technician Ii jobs

Help Desk Technician II

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to provide technical support for end users and resolve escalated IT issues. This role requires experience troubleshooting hardware, software, remote access, and user account issues while delivering strong customer service. Responsibilities:<ul><li>Provide Tier 2 support for desktops, laptops, mobile devices, and related systems </li><li>Troubleshoot Active Directory issues including password resets, account access, and permissions. </li><li>Support Office 365 applications such as Outlook, Teams, and OneDrive. </li><li>Manage and document incidents in the ticketing system. </li><li>Support Mobile Device Management (MDM) enrollment and device troubleshooting. </li><li>Assist users with VPN connectivity and remote desktop support. </li><li>Escalate complex issues as needed and maintain accurate documentation. </li></ul>
2026-08-07T00:00:00Z

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
5 - 29 USD / Hourly
We are seeking a Help Desk II detail oriented to join our IT team and provide Tier 2 technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, operating systems, Microsoft 365 applications, printers, and basic networking issues while delivering exceptional customer service. The ideal candidate is customer-focused, enjoys problem-solving, and can effectively prioritize multiple support requests.
2026-07-31T00:00:00Z

Help Desk Analyst II

Windsor Mill, MD
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-08-04T00:00:00Z

Help Desk Analyst II

Warren, MA
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a Help Desk Analyst II to support employees across the corporate environment in Warren, Massachusetts. This Long-term Contract position is ideal for a hands-on IT specialist who can resolve user issues efficiently, maintain endpoint systems, and help keep business applications running smoothly. The role involves working with teams across the organization, managing support requests with accuracy, and delivering dependable technical assistance for both hardware and software needs. Responsibilities: • Deliver first- and second-level technical support for end users across the corporate office environment, addressing both routine and more complex workstation issues. • Administer desktop and laptop systems by handling software installation, operating system updates, security patching, antivirus maintenance, and troubleshooting of business applications. • Prepare and deploy operating systems using desktop imaging tools to ensure devices are configured consistently and ready for use. • Diagnose, repair, and enhance company-issued PCs and laptops, including component replacements and performance-related upgrades. • Log, track, and update support incidents in ServiceNow, maintaining complete and accurate case records from intake through resolution. • Respond promptly to service requests, assess the scope of each problem, and escalate matters to advanced technical teams when additional expertise is required. • Manage user access by creating and updating accounts, organizing security groups, and maintaining permissions for shared resources. • Coordinate workstation setups, equipment moves, and office relocations while keeping hardware and software inventory information current. • Collaborate with department leaders, employees, vendors, and external technical support contacts to resolve issues and maintain reliable IT service delivery.
2026-08-12T00:00:00Z

Help Desk Analyst II

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst II to provide dependable technical support for end users in Chicago, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys resolving desktop, application, and access-related issues while delivering a positive support experience. The role focuses on troubleshooting Windows environments, Microsoft 365 tools, and device-related problems in a fast-paced service desk setting. Responsibilities: • Provide day-to-day technical assistance for users experiencing issues with laptops, desktops, operating systems, software applications, and connected peripherals. • Diagnose and resolve problems across Windows-based environments, including login access, email functionality, hardware performance, and network-related disruptions. • Support account administration tasks such as password resets, access updates, and directory-based user management through Active Directory and Microsoft Entra. • Assist with device configuration, mobile and endpoint management, and policy support using Microsoft Intune and Microsoft 365 tools. • Respond to and document incidents and service requests in a ticketing platform, ensuring timely follow-up, accurate updates, and proper resolution tracking. • Troubleshoot Outlook, Office 365, and Exchange-related issues affecting communication, mailbox access, and productivity tools. • Deliver clear, patient, and attentive support to users with varying technical skill levels while maintaining a strong customer service mindset. • Escalate complex technical concerns when needed and collaborate with other IT teams to restore service efficiently. • Contribute to support activities tied to telephony or collaboration platforms such as RingCentral when applicable.
2026-07-29T00:00:00Z

Help Desk Analyst II

East Hartford, CT
onsite
Temporary to Hire
25 - 30 USD / Hourly
Position OverviewWe are seeking an IT Support Analyst to provide hands-on technical support across a multi-site organization. This individual will assist with end-user support, desktop administration, infrastructure maintenance, and day-to-day technology operations. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting a Windows-based environment. Key Responsibilities<ul><li>Install, configure, and support desktop and laptop hardware and software.</li><li>Assist with employee onboarding and offboarding activities, including account setup and equipment deployment.</li><li>Troubleshoot hardware, software, network, and connectivity issues.</li><li>Support routine server maintenance, upgrades, and infrastructure-related initiatives.</li><li>Participate in IT projects and technology rollouts.</li><li>Perform a variety of technical support tasks as assigned by the IT team.</li><li>Maintain and update technical documentation and end-user guides.</li><li>Assist with administration of third-party business applications, including ERP systems.</li><li>Provide technology support across multiple office and operational locations.</li><li>Deliver responsive, customer-focused support to end users throughout the organization.</li></ul>
2026-08-11T00:00:00Z

Help Desk Analyst II

Bartlett, IL
onsite
Temporary to Hire
31.53 - 40.41 USD / Hourly
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations. Responsibilities: • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings. • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment. • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns. • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution. • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments. • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks. • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity. • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
2026-07-29T00:00:00Z

Help Desk Analyst II

Milwaukee, WI
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a skilled Help Desk Analyst LI/ L2 to support employees and deliver dependable day-to-day technical assistance in Wisconsin. This Long-term Contract position is ideal for someone who enjoys resolving user issues, keeping support workflows organized, and creating a positive experience for internal customers. The person in this role will work closely with the IT team to address incoming requests, reduce outstanding ticket volume, and strengthen overall service desk operations. Responsibilities:• Provide first-line technical assistance for hardware, software, user account, and access-related concerns across the organization.• Monitor, organize, and respond to support requests in the ticketing system while helping reduce existing backlog.• Support Microsoft-based environments, including Windows systems, Active Directory, and Azure-related access or configuration issues.• Route advanced or specialized problems to the appropriate internal technology teams and ensure proper follow-up.• Record incidents, troubleshooting steps, and final resolutions accurately within service management documentation.• Recognize patterns in recurring support issues and suggest practical changes that improve service efficiency.• Deliver attentive, user-focused assistance that builds trust and maintains strong working relationships with employees.• Partner with other IT team members to resolve issues promptly and contribute to smoother support operations.
2026-08-12T00:00:00Z

Help Desk Technician

Miami, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to join our IT team. In this role, you will provide first-level technical support to end users, troubleshoot hardware and software issues, and help ensure employees have the tools and technology needed to work efficiently. The ideal candidate is a strong communicator who enjoys problem-solving and delivering excellent service. Key Responsibilities:<ul><li>Provide technical support to users via phone, email, chat, and in person</li><li>Troubleshoot issues related to desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Resolve problems involving Windows operating systems, Microsoft 365, email, and common business applications</li><li>Log, track, and document support requests in the ticketing system</li><li>Escalate complex technical issues to higher-level IT staff as needed</li><li>Set up, configure, and deploy hardware and software for new and existing employees</li><li>Perform password resets, account provisioning, and basic user administration tasks</li><li>Assist with onboarding and offboarding processes, including equipment setup and recovery</li><li>Maintain accurate records of issues, resolutions, and asset inventory</li><li>Support IT best practices and contribute to process improvement efforts</li></ul>
2026-07-24T00:00:00Z

Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a friendly, solutions-focused Help Desk Technician for an exciting opportunity with a growing organization. If you enjoy helping people, solving technical issues, and working in a fast-paced environment, this role could be a great next step in your IT career.What You’ll Do:<ul><li>Provide day-to-day technical support to end users</li><li>Troubleshoot hardware, software, login, email, and printer issues</li><li>Set up and configure laptops, desktops, and user accounts</li><li>Track and document support requests in a ticketing system</li><li>Escalate complex issues to the appropriate IT team members</li></ul>
2026-08-07T00:00:00Z

Help Desk Technician

Palatine, IL
onsite
Temporary to Hire
18.62 - 21.25 USD / Hourly
We are looking for a Help Desk Technician to provide hands-on technical support in a primarily Windows-based environment for a small user group in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys delivering responsive desktop assistance, preparing equipment for new and existing staff, and resolving day-to-day technical issues with professionalism. The role focuses on maintaining reliable end-user technology, supporting laptop deployments, and ensuring service requests are addressed efficiently. Responsibilities: • Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner. • Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use. • Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions. • Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology. • Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime.
2026-08-14T00:00:00Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-07-29T00:00:00Z

Help Desk Analyst I

Franklin, TN
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst I to provide hands-on technical support across desktop systems, user access, and core infrastructure in Franklin, Tennessee. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues while contributing to stable, well-supported IT operations. Working closely with the broader infrastructure team and reporting to the Infrastructure Manager, this role will help maintain reliable service for end users and internal systems. Responsibilities: • Investigate hardware, software, and system-related issues by gathering details from users, diagnosing root causes, and documenting findings clearly. • Deliver front-line support for desktops, laptops, and basic mobile device concerns, including setup, configuration, maintenance, and routine updates. • Troubleshoot common problems involving Microsoft 365, Office 365, Microsoft Windows 10, connectivity, and related end-user technologies. • Administer user accounts and access within Active Directory and other internal business applications to support day-to-day operations. • Monitor network and server performance, respond to alerts, and help reduce outages by addressing recurring technical problems proactively. • Record incidents, service requests, and completed work accurately within the designated ticketing system while managing priorities and escalation paths. • Partner with infrastructure staff to support network operations in a mid-sized environment and contribute to improvement efforts for system reliability. • Coordinate with external vendors and service providers to help maintain dependable performance across supported technologies. • Assist with equipment deployment activities, including preparing and delivering computers and laptops for new or existing users. • Recommend needed technology purchases based on user demand, support trends, and operational requirements.
2026-08-13T00:00:00Z

Help Desk Analyst I

Columbus, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in Columbus, Ohio. This position supports day-to-day technology needs across hardware, software, user accounts, and workplace collaboration tools while delivering responsive service and clear communication. This is a Long-term Contract opportunity within the Printing/Publishing industry, ideal for someone who enjoys solving issues in a fast-paced support environment. Responsibilities: • Deliver first-level technical support for Windows and macOS devices, business applications, printers, scanners, and related peripherals through remote and in-person assistance. • Diagnose and resolve common issues involving Microsoft Office, Adobe Creative Cloud, web browsers, and desktop operating systems while guiding users through effective solutions. • Support user access administration by creating, updating, and maintaining accounts in Active Directory, Azure AD, Microsoft 365, and other cloud-based platforms. • Provide entry-level assistance for Azure Virtual Desktop sessions and help address connectivity concerns across a hybrid network environment. • Set up, maintain, and troubleshoot conference room technology, including preparing spaces for meetings and offering basic end-user instruction when needed. • Monitor endpoint detection and reporting alerts, respond to reported incidents, and escalate concerns in alignment with established security practices. • Document support activity, update ticket records, and track issue resolution and project-related tasks within the service desk system. • Help manage IT supplies and consumable inventory to ensure essential support materials and equipment remain available. • Follow organizational security standards and reinforce best practices during daily support interactions.
2026-07-21T00:00:00Z

Help Desk Tier I

Austin, TX
onsite
Temporary / Contract
22 - 26 USD / Hourly
Help Desk Tier IOn Site | Austin, TX | Contract We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract position focuses on delivering responsive assistance to end users, maintaining stable workplace technology, and ensuring support requests are handled efficiently. The ideal candidate brings hands-on experience with Windows environments, user account support, and service desk operations while communicating clearly with both technical and non-technical staff. Responsibilities:• Respond to incoming support requests, assess urgency, and coordinate timely resolution through the IT service management system.• Deliver frontline assistance for desktops, laptops, printers, mobile devices, software applications, and routine connectivity concerns.• Administer user access by handling password changes, account setup, permission updates, and ongoing account maintenance.• Set up, configure, and support Windows-based workstations and commonly used business applications for end users.• Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and issue diagnosis in line with internal standards.• Record incidents, requests, troubleshooting activities, and final outcomes thoroughly within the ticketing platform.• Route advanced or unresolved issues to higher-level support teams while continuing to track progress and keep users informed.• Follow open tickets through completion, provide regular status updates, and help maintain a positive support experience for employees.
2026-08-10T00:00:00Z

Help Desk Analyst

Chelmsford, MA
onsite
Temporary / Contract
30 - 32 USD / Hourly
We are looking for a Help Desk Analyst to support end users by resolving everyday technical issues and delivering dependable service in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving problems, communicating clearly, and helping users stay productive. The role offers an opportunity to work with a range of hardware, software, and basic network concerns while contributing to a responsive support environment. Responsibilities: • Respond to user support requests involving computers, applications, and network connectivity, and work toward timely resolution. • Investigate technical problems by gathering details from users, asking targeted questions, and using available resources to identify root causes. • Walk users through solutions in a clear, thorough manner so they can understand next steps and restore functionality quickly. • Record incidents, troubleshooting steps, and final outcomes accurately within the ticketing system for tracking and follow-up. • Route more advanced or unresolved issues to higher-level technical staff when additional expertise is required. • Build and maintain working knowledge of supported systems, tools, and internal support practices to improve service quality. • Stay current with evolving technologies and apply new knowledge to day-to-day troubleshooting and user assistance.
2026-08-13T00:00:00Z

Help Desk Analyst II (night shift)

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
** This role is night shift ** 6p-2am or 5p-1am Mon-FriWe are seeking a Help Desk Analyst II to provide advanced technical support to end users across the organization. This role will be responsible for troubleshooting and resolving issues related to Office 365, network connectivity, VPN access, and desktop support, while ensuring timely and accurate ticket documentation within the Remedy ticketing system. The ideal candidate will have strong customer service skills, solid technical troubleshooting experience, and the ability to support a fast-paced IT environment.Key Responsibilities:<ul><li>Provide Level 2 technical support for hardware, software, and network-related issues</li><li>Troubleshoot and resolve problems involving Microsoft Office 365, including Outlook, Teams, OneDrive, and related applications</li><li>Support users with VPN connectivity issues for remote access</li><li>Diagnose and resolve network support issues, including connectivity, access, and performance problems</li><li>Manage, track, and update incidents and service requests using the Remedy ticketing system</li><li>Escalate complex technical issues to the appropriate teams when necessary</li><li>Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals</li><li>Assist with user account management, password resets, and access permissions</li><li>Document troubleshooting steps, resolutions, and support procedures</li><li>Provide excellent customer service and communicate technical information clearly to non-technical users</li></ul>
2026-08-05T00:00:00Z

Help Desk Analyst II - White Glove Support

Danvers, MA
onsite
Temporary / Contract
38 - 40 USD / Hourly
We are looking for an experienced Help Desk Analyst II - White Glove Support to provide high-touch technical assistance for employees in Massachusetts. This long-term contract position is ideal for someone who excels in a fast-moving environment, supports both Windows and Mac systems, and brings a service-focused approach to desktop and end-user support. The role will help maintain a reliable corporate computing environment while contributing to technology improvements, consistent standards, and strong operational support. Responsibilities: • Deliver white-glove desktop support for a global employee population, ensuring issues are addressed promptly and service expectations are consistently met. • Prepare, configure, image, and rebuild Windows and Mac computers for new deployments, replacements, and refresh cycles. • Diagnose and resolve hardware, software, and peripheral problems, including reinstallations, repairs, and system recovery activities. • Manage incoming support requests through the ticketing queue, set priorities effectively, and communicate updates to meet agreed service levels. • Partner with infrastructure and other IT teams to document workflows, maintain support procedures, and improve knowledge sharing. • Evaluate end-user technologies and contribute recommendations for tools, processes, and support practices that enhance productivity and user experience. • Identify opportunities to streamline device deployment, software distribution, and upgrade activities through automation and process improvement. • Provide guidance and mentorship to less experienced support staff, helping raise team effectiveness and consistency. • Support planned after-hours technical work when needed for upgrades, maintenance, or issue resolution.
2026-08-12T00:00:00Z

Help Desk Technician (Weekend Shift)

Orlando, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a customer-focused Level 1 Help Desk Technician to support business users in a fast-paced environment. This role works a 4-day, 10-hour schedule over the weekend and is ideal for a passionate team player who enjoys solving technical challenges and delivering exceptional customer service. Responsibilities:<ul><li>Provide first-level technical support to end users via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, application, and account access issues.</li><li>Support Microsoft Windows environments, Microsoft Office, Google Workspace, and business applications.</li><li>Assist with user account administration, device setup, and general desktop support.</li><li>Document incidents, resolutions, and escalate issues when necessary.</li><li>Deliver a positive customer experience while maintaining strong communication with users and team members.</li></ul>
2026-08-04T00:00:00Z

IT Help Desk Support Specialist

Irvine, CA
onsite
Temporary / Contract
25 - 40 USD / Hourly
Desktop Support Technician IILocation: Irvine, CADepartment: Information TechnologyReports To: IT ManagerPosition SummaryWe are seeking a skilled and customer-focused Desktop Support Technician II to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-07-30T00:00:00Z

Helpdesk Analyst

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an experienced IT Help Desk Analyst to provide technical support for end users across a Microsoft-centric environment. The ideal candidate will have strong experience supporting Microsoft 365, Azure/Entra ID, Windows desktops, and common end-user technologies while delivering exceptional customer service.Responsibilities<ul><li>Serve as the primary point of contact for IT support requests via phone, email, chat, and ticketing system.</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues.</li><li>Support and administer Microsoft 365 applications including:</li><li>Outlook</li><li>Teams</li><li>OneDrive</li><li>SharePoint</li><li>Exchange Online</li><li>Manage user accounts, passwords, and permissions in:</li><li>Active Directory</li><li>Azure AD / Microsoft Entra ID</li><li>Configure and troubleshoot Multi-Factor Authentication (MFA) and Single Sign-On (SSO).</li><li>Provision, deploy, and support laptops, desktops, mobile devices, and peripherals.</li><li>Assist with onboarding and offboarding activities, including account creation and device setup.</li><li>Support endpoint management tools such as Microsoft Intune and Autopilot.</li><li>Document incidents, resolutions, and procedures within the ticketing system.</li><li>Escalate complex issues to infrastructure, security, or engineering teams as appropriate.</li><li>Ensure compliance with IT security policies and best practices.</li></ul>
2026-08-04T00:00:00Z

Help Desk/Desktop Support Analyst

Barefoot Beach, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations. Responsibilities:• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.
2026-08-11T00:00:00Z

Help Desk/Desktop Support Analyst

Plainfield, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in a manufacturing environment in Plainfield, Indiana. This Long-term Contract position is ideal for someone with hands-on experience resolving desktop, Windows, and account-related issues while delivering timely assistance through a service desk setting. The role focuses on maintaining smooth day-to-day technology operations, troubleshooting user concerns, and supporting core IT access and workstation needs. Responsibilities: • Respond to incoming support requests and manage service desk tickets with a focus on timely resolution and clear communication. • Diagnose and resolve hardware, software, and operating system issues affecting desktops and end-user devices. • Provide hands-on support for Microsoft Windows environments, including Windows 10 workstations and related user problems. • Administer basic Active Directory tasks such as account support, password resets, and access updates. • Troubleshoot common technical issues by identifying root causes and applying practical, user-focused solutions. • Document incidents, resolutions, and recurring problems to support accurate tracking and knowledge sharing. • Collaborate with internal teams when issues require escalation or additional technical coordination.
2026-08-12T00:00:00Z

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality. Responsibilities: • Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity. • Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured. • Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity. • Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required. • Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history. • Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
2026-08-06T00:00:00Z

Help Desk/Desktop Support Analyst

Appleton, WI
onsite
Temporary to Hire
35 - 42 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to support end users and endpoint operations for a construction-focused organization in Appleton, Wisconsin. This contract opportunity with permanent potential is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and hands-on experience managing Windows environments. The role will focus on device support, software deployment, patch management, and endpoint administration while contributing to ongoing initiatives that improve security, access controls, and overall desktop performance. Responsibilities: • Deliver day-to-day desktop and help desk support by diagnosing technical issues, resolving user requests, and ensuring a positive support experience. • Administer and support Microsoft endpoint tools, including Intune, to manage devices, enforce policies, and maintain system health across the environment. • Coordinate and execute software deployments through Intune, confirming successful installation and addressing issues that arise during rollout. • Perform Windows patching activities, monitor update compliance, and assist with efforts to modernize and improve patch management processes. • Support Active Directory administration tasks such as user access updates, device-related changes, and basic directory maintenance. • Manage service requests and incident documentation within ServiceNow, keeping tickets current and communicating progress clearly to stakeholders. • Maintain accurate device and asset records through inventory management practices, including endpoint cleanup and lifecycle tracking. • Assist with endpoint privilege management initiatives by supporting approved software access workflows and helping enforce secure installation standards.
2026-08-11T00:00:00Z