<p>We’re looking for a hands-on IT Support Specialist to provide front-line (Tier 1) support across a modern Microsoft environment. You’ll resolve end-user incidents in the field and via remote tools, manage tickets through Zoho ManageEngine, and keep our workforce productive across Windows 11 devices, M365 GCC apps, and RingCentral communications.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Front-Line Support (Tier 1):</strong> Triage, troubleshoot, and resolve first-contact issues for ~550 users (hardware, OS, M365 apps, printers, basic network/connectivity, and RingCentral).</li><li><strong>Ticket Management:</strong> Log, categorize, prioritize, and close tickets in <strong>Zoho ManageEngine</strong>; follow SLAs and escalate appropriately.</li><li><strong>Device Support:</strong> Image, deploy, and maintain <strong>Windows 11</strong> laptops/desktops; perform basic peripheral and printer support.</li><li><strong>Account Administration:</strong> Perform basic user administration in <strong>Microsoft 365 GCC</strong> (password resets, license checks, group membership) per policy.</li><li><strong>Voice/UC Support:</strong> Handle Tier 1 issues for <strong>RingCentral</strong> (softphone setup, call quality checks, device pairing).</li><li><strong>Field Work:</strong> Provide deskside support, conference room/AV setup, and on-site troubleshooting as needed.</li><li><strong>Documentation:</strong> Update knowledge base articles, ticket notes, and asset records; contribute to How-To guides for end users.</li><li><strong>Customer Experience:</strong> Deliver clear, friendly communication; set expectations; follow through on resolutions.</li></ul><p><br></p>

<p>Must-Have Qualifications</p><ul><li>1–3 years in <strong>Tier 1 help desk or field support</strong> in a Windows/Microsoft environment.</li><li>Strong troubleshooting in <strong>Windows 11</strong>, <strong>Microsoft 365 apps</strong> (Outlook, Teams, OneDrive, SharePoint), and common peripherals.</li><li>Experience with a <strong>ticketing system</strong> (Zoho ManageEngine preferred).</li><li>Familiarity with <strong>RingCentral</strong> or similar cloud telephony/UC platforms.</li><li>Basic networking knowledge (IP addressing, DNS/DHCP, Wi-Fi, VPN).</li><li>Excellent customer service, written and verbal communication, and time management.</li></ul><p>Nice-to-Have</p><ul><li>Experience supporting a <strong>Microsoft 365 GCC</strong> tenant or public-sector environments.</li><li>AD/Azure AD fundamentals (user objects, groups, device joins).</li><li>Intune/Endpoint Manager basics (device compliance, app deployment).</li><li>Basic scripting (PowerShell) for common support tasks.</li><li>Certifications: <strong>CompTIA A+</strong>, <strong>Network+</strong>, <strong>Microsoft 365 Fundamentals (MS-900)</strong>, <strong>MD-102</strong></li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">Technology Doesn't Change the World, People Do.^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>