We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with e-billing expertise. As the Billing Specialist, you will oversee client invoicing, assist with the collections process, handle billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>· Data entry of billing tickets/order entry</p><p>· Enter daily invoice transactions</p><p>· Process and reconcile billing</p><p>· Send and receive FedEx packages</p><p>· Update and maintain client accounts</p><p>· Provide administrative support</p><p>· Email follow-up on client inquiries</p><p>· Assist with billing projects as needed</p>
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
<p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>· Review and assist with budget reports</p><p>· Analyze financial data</p><p>· Monitor profit and loss for the organization</p><p>· Assist with month end close</p><p>· Maintain a system of accounting policies and procedures</p><p>· Review financial statements, update financials as needed</p><p>· Monitor internal controls</p><p>· Assist with audit documentation</p><p>· Ensure the accuracy and timely delivery of invoices</p><p>· Recommend improvements to accounting procedures</p>
<p>We are partnering with a client based in Duluth, GA that is looking to add a motivated and hands-on IT Support Technician to their team. This is a great opportunity for someone who enjoys working on the hardware side of IT, is eager to learn, and wants to grow their technical skill set in a supportive, team-oriented environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support for end users, troubleshooting hardware and software issues</li><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting)</li><li>Assist with software installation, configuration, and basic system maintenance</li><li>Support laptops and desktop systems in a primarily Windows environment, with some Mac and Linux exposure</li><li>Support and troubleshoot Windows, Mac, and Linux operating systems</li><li>Assist with Active Directory user and device management</li><li>Support warehouse systems, including SAP/Latitude (prior experience not required; willingness to learn is important)</li><li>Partner with teammates to provide day-to-day IT support and assist the IT Supervisor as needed</li></ul>
<p>As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems with our operations facilities. You will work with a dynamic global team involved with supporting the employees, systems, and applications within our corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support our IT environment. </p><p><br></p><p><strong>Title: Warehouse IT Support </strong></p><p><strong>Location: Haslet, Tx </strong></p><p><strong>Pay: $35-40 per hour </strong></p><p><strong>Duration: 12 month contract open to extensions </strong></p><p><br></p><p>This position will be hybrid working at our Haslet/Ft. Worth, TX area distribution centers. The IT Support Technician II will need the ability to work a flexible schedule/shift including weekends, days, and nights as well as support an on-call rotation at various work locations in the greater Ft. Worth area.</p><p><br></p><p>You’ll Make a Difference by</p><p>• Allocating, maintaining, and troubleshooting IT equipment</p><p>• Installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, following design or installation specifications, including using AD – GPO – InTune – and/or SOTI MobiControl</p><p>• Maintaining operation of system hardware by monitoring functionality, performing preventative maintenance, and identifying, reporting, or resolving performance issues, including creating, updating, and managing Windows desktop images through approved solutions</p><p>• Working with network engineers and external vendors for warehouse technical support</p><p>• Administering user access in Windows Active Directory, O365, InTune, JIRA, and other applications</p><p>• Managing relationships and coordinating efforts with external technology suppliers</p><p>• Tracking, managing, and quickly resolving all issues through the JIRA ticketing system</p><p>• Assisting with troubleshooting and resolving system issues, including network, server OS, and application issues</p><p>• Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)</p><p>• Contributing to the creation of standard procedures that better streamline DITS team workflow</p><p>• Assisting in training new hires</p><p>• Supporting customers from multiple buildings in the area, as well as remote customers</p><p>• Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10–12 hours at a time</p><p>• Traveling within your local or regional area to support our customers</p><p>• Performing other duties as assigned to meet business needs</p><p><br></p><p><br></p>
We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this long-term contract position, you will play a pivotal role in providing technical support and resolving system-related issues for end-users. This is an excellent opportunity for individuals with strong troubleshooting skills and a passion for ensuring smooth IT operations.<br><br>Responsibilities:<br>• Provide timely and effective technical support to resolve hardware, software, and system issues.<br>• Manage and maintain Active Directory accounts, ensuring proper access and security settings.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Respond to service desk tickets promptly, documenting resolutions and escalating issues when necessary.<br>• Assist end-users with basic troubleshooting and provide guidance on system usage.<br>• Collaborate with IT teams to identify recurring issues and implement solutions.<br>• Maintain accurate records of technical support activities and updates.<br>• Ensure compliance with company policies and procedures while addressing IT-related concerns.<br>• Test and deploy software updates and patches as needed.<br>• Deliver exceptional customer service to enhance user satisfaction and productivity.
<p>We are looking for an IT Support Analyst (Level 1, 2 or 3) to join our team in Las Cruces, New Mexico. </p><p>This role involves delivering day-to-day routine and more complex technical support to clients, both remotely and onsite, while contributing to larger IT projects.</p><p>This is a Contract to permanent employment opportunity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Level 1 and Level 2 technical support; assist with more complex issues as needed.</li><li>Troubleshoot and resolve client IT issues via remote tools and onsite visits.</li><li>Participate in larger-scale projects, including:</li><li>Server builds and configurations</li><li>Network infrastructure (switches, VLANs, firewalls, routers)</li><li>Active Directory management and file security </li><li> Manage help desk ticket queues and ensure timely resolution of customer issues.</li><li>Other duties as needed</li></ul><p><br></p>
100% onsite in WDM offices<br>Applicants must be flexable to work occasional Tuesday - Saturday work week as needed. With all the moving pieces for this project and the need to have desks with equipment ready to be set on Monday mornings, there could be the occasional scheduled week where the days for that week will be shifted to include a Saturday with a week's minimum notice. The ideal candidate will need to be flexible when possible. We will try to limit this as much as possible, but cannot predict the frequency. License and own transportation is also a key requirement as individuals will be moving between locations within WDM offices. <br>Job Title: Desktop Support Technician<br>Job Summary<br>The IT Desktop Technician is responsible for the physical deployment, movement, and setup of end user workstation environments. This role focuses on preparing, installing, relocating, and supporting desktop equipment to ensure employees have fully functional and professional workspaces. The position works closely with IT teams, Facilities, and business stakeholders to support office moves, new hires, desk reconfigurations, and hardware refresh initiatives.<br>Key Responsibilities<br>• Perform physical setup, teardown, and relocation of end user desk and workstation equipment, including desktops, laptops, monitors, docking stations, keyboards, mice, and peripherals<br>• Coordinate and execute employee desk moves, office relocations, and department reconfigurations<br>• Set up new hire workstations prior to start dates, ensuring equipment is operational and standards are met<br>• Assemble and cable workstation hardware, ensuring clean and organized setups<br>• Troubleshoot basic hardware, connectivity, and peripheral issues during setup and migration activities<br>• Maintain inventory accuracy by documenting asset assignments, moves, and returns in asset management systems<br>• Work closely with Facilities and IT leadership to schedule and plan move activities with minimal business disruption<br>• Decommission equipment and prepare hardware for reuse, storage, or disposal following IT policies<br>• Ensure compliance with company security, safety, and IT standards<br>• Provide excellent customer service and clear communication to end users throughout the move and setup process<br>Required Qualifications<br>• 1–3 years of experience in IT desktop support, hardware deployment, or field services<br>• Hands on experience setting up and moving computer workstations and peripherals<br>• Basic understanding of Windows and/or macOS operating systems<br>• Familiarity with enterprise hardware (Lenovo, monitors, docking stations)<br>• Ability to lift and move computer equipment (up to 50 lbs.)<br>• Strong organizational skills and attention to detail<br>• Excellent interpersonal and customer service skills<br>• Valid driver’s license (if role includes travel between sites)<br>Preferred Qualifications<br>• Experience supporting office moves or large scale hardware deployments<br>• Basic cable management and ergonomic workstation setup knowledge<br>• CompTIA A+ or similar certification<br>Working Conditions<br>• Primarily on site role with frequent movement throughout office spaces<br>• Frequent bending, lifting, and carrying of equipment<br>• Occasional after hours or weekend work to support large moves or business needs
<p>We are looking for an experienced Desktop Support Analyst to join our team on a contract basis in Concord, California. In this role, you will provide technical assistance to staff, ensuring smooth operation of systems and equipment. This Desktop Support Analyst position requires strong troubleshooting skills and the ability to communicate effectively with users while maintaining an organized approach to ticket management. Desktop Support Analyst position is a 3-month onsite contract position. </p><p><br></p><p>Responsibilities:</p><p>• Deliver on-site technical support to staff at designated health centers and offices, addressing their IT needs.</p><p>• Diagnose and resolve issues related to Citrix Xen Desktop, thin clients, and other technologies within the health centers.</p><p>• Create system installation images and utilize golden images to deploy workstations and laptops efficiently.</p><p>• Maintain regular updates with users regarding the status of their service requests and document progress in the ticketing system.</p><p>• Provide training and guidance to staff on using equipment, software, shared drives, and the organization's intranet.</p><p>• Lead or assist with IT orientation sessions for new employees to ensure smooth onboarding.</p><p>• Communicate updates, resolutions, and ticket statuses clearly to supervisors and end-users.</p><p>• Work flexible hours, including evenings and weekends, as needed to meet organizational demands</p>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and troubleshooting assistance for our team in Covington, Louisiana. This is a long-term contract position that requires a proactive individual with strong problem-solving skills and a solid understanding of Windows operating systems and Active Directory.<br><br>Responsibilities:<br>• Respond to technical support inquiries and resolve issues promptly to ensure end-user satisfaction.<br>• Manage and troubleshoot Active Directory accounts, ensuring proper access and security protocols.<br>• Provide assistance with Microsoft Windows 10 installations, updates, and configurations.<br>• Diagnose and resolve hardware and software issues across various devices.<br>• Track and prioritize service desk tickets to maintain efficient workflow.<br>• Deliver clear and concise technical guidance to users experiencing difficulties.<br>• Collaborate with team members to identify recurring issues and propose effective solutions.<br>• Maintain detailed documentation of support activities and resolutions.<br>• Assist in the setup and maintenance of workstations and peripheral equipment.<br>• Monitor system performance and proactively address potential issues.
<p>We are looking for a dedicated Help Desk Analyst to join our team in Dallas. This role focuses on providing technical support for identity and access management systems, ensuring seamless and secure operations across enterprise platforms. The ideal candidate will possess strong troubleshooting skills and a commitment to maintaining compliance with security protocols.</p><p><br></p><p>Responsibilities:</p><p>• Support and maintain identity and access management solutions, including Multi-Factor Authentication, Single Sign-On, and Privileged Access Management.</p><p>• Implement and oversee global processes for identity and access management.</p><p>• Collaborate with stakeholders to identify and gather requirements for system integration with access management platforms.</p><p>• Manage user account provisioning and deprovisioning, password resets, and troubleshooting access-related issues.</p><p>• Ensure compliance with security standards and regulatory requirements through centralized governance.</p><p>• Recommend and execute process improvements to enhance identity and access management systems.</p><p>• Provide technical guidance and training to team members and external partners.</p><p>• Monitor and address service desk tickets efficiently while maintaining a high level of accuracy.</p><p>• Manage multiple tasks simultaneously while adhering to deadlines and maintaining attention to detail.</p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
<p>Provide <strong>on-site and remote help desk support</strong> for end users (Windows/Mac)</p><p>Install, configure, and troubleshoot <strong>routers, switches, firewalls, and access points</strong></p><p>Support <strong>LAN/WAN connectivity</strong>, basic VLANs, and network cabling</p><p>Troubleshoot and maintain <strong>printers, scanners, peripherals, and conference room equipment</strong></p><p>Image, deploy, and support <strong>desktops, laptops, and mobile devices</strong></p><p>Handle <strong>user account management</strong> (Active Directory, Microsoft 365, password resets, permissions)</p><p>Respond to IT tickets and prioritize issues based on urgency and impact</p><p>Coordinate with vendors, ISPs, and internal teams when escalation is needed</p><p>Document fixes, configurations, and procedures clearly</p><p><br></p>
<p>We’re seeking a motivated IT Assistant to join our client’s team in Des Moines, Iowa. This contract-to-hire role is a great opportunity for someone who enjoys solving technical problems, supporting end users, and being hands-on with day-to-day IT operations. In this role, you’ll play an important part in keeping systems running smoothly and providing a great technology experience across the organization.</p><p><br></p><p><strong><em>100% ONSITE IN DES MOINES</em></strong></p><p><strong><em>MUST BE A US CITIZEN / GREENCARD HOLDER</em></strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide frontline technical support by diagnosing and resolving hardware, software, and basic network issues</p><p> • Set up, configure, and deploy new workstations, laptops, devices, and peripherals</p><p> • Respond to and resolve service desk tickets in a timely and customer-focused manner</p><p> • Document issues, resolutions, and procedures within the IT knowledge base</p><p> • Support system updates, upgrades, and technology migrations in partnership with the IT team</p><p> • Assist with Active Directory tasks, including user account creation, updates, and access management</p><p> • Monitor and help maintain endpoint security using tools such as Microsoft Intune</p><p> • Support Microsoft Windows 10 and Microsoft 365 applications</p><p> • Track, manage, and maintain accurate inventory of IT hardware and assets</p><p> • Deliver friendly, reliable, and attentive support to employees at all levels</p>
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.<br>• Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.<br>• Maintain a detail-oriented and positive attitude while interacting with users and team members.<br>• Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.<br>• Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.<br>• Troubleshoot remote connectivity issues, ensuring seamless access for users.<br>• Resolve problems related to network drive access and file storage.<br>• Utilize problem management databases and help desk systems to streamline support processes.<br>• Provide guidance and support to users on software applications, email systems, and operating systems.<br>• Collaborate with team members on more complex issues, escalating problems as needed.
<p><strong>Are you passionate about Salesforce and eager to apply your expertise to solve technical challenges?</strong> We’re looking for a skilled professional to join our dynamic support team. We are looking for someone who understands how Salesforce functions behind the scenes and can support a product that uses Salesforce as its core platform. In this role, you’ll provide advanced Salesforce CRM application support, troubleshoot complex issues, and help optimize workflows for a large user base. If you thrive in a fast-paced environment and enjoy delivering exceptional customer experiences, this could be the perfect opportunity for you.</p><p><strong>What You’ll Do</strong></p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects</p><p>• Manage user and license administration for a Salesforce organization with 1,000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets</p><p>• Use tools like Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features including case management and automation processes</p><p>• Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions</p><p>• Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency</p><p><br></p><p><strong>Interested?</strong></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
We are looking for a Help Desk/Desktop Support Analyst to join our team on a contract basis in Belmont, North Carolina. In this role, you will provide essential technical support to users, ensuring smooth system operations and addressing technical concerns with patience and professionalism. This position involves working closely with individuals who may have limited technical experience, requiring strong communication and teaching skills.<br><br>Responsibilities:<br>• Deliver Level 1 technical support, resolving hardware and software issues for users in a timely and efficient manner.<br>• Assist a community of users with varying technical abilities, ensuring clear and empathetic communication.<br>• Manage service desk tickets, prioritizing and addressing up to 50 incidents daily.<br>• Provide onsite support five days a week, ensuring consistent availability for users.<br>• Travel to an additional site every other week to provide hands-on technical assistance as needed.<br>• Support users nationally through a call center environment, ensuring remote issues are resolved effectively.<br>• Troubleshoot basic network and system issues, ensuring minimal disruption to operations.<br>• Maintain and update user accounts in Active Directory to ensure proper access and security.<br>• Utilize Microsoft Windows 10 and other tools to diagnose and resolve technical problems.<br>• Collaborate with team members to improve support processes and enhance user satisfaction.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Columbus, Ohio. This role involves providing technical assistance and resolving IT-related issues for end users while ensuring the smooth operation of systems and processes. The ideal candidate will excel in troubleshooting, communication, and maintaining a secure IT environment.<br><br>Responsibilities:<br>• Deliver on-site technical support to users with varying levels of IT knowledge.<br>• Diagnose and resolve issues related to hardware, software, and systems.<br>• Manage user accounts, including password resets and access control.<br>• Perform basic network tasks such as updating IP addresses.<br>• Generate, analyze, and utilize system and operational data reports.<br>• Collaborate in managing information systems and electronic processes.<br>• Support system audits and contribute to the evaluation of findings.<br>• Safeguard IT assets and uphold information security protocols.<br>• Assist the IT Manager with monitoring, planning, and improving IT workflows.
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, providing effective solutions to address user concerns.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.<br>• Provide guidance and support to users experiencing basic IT problems.<br>• Document and track all support activities to ensure accurate reporting and follow-up.<br>• Collaborate with team members to improve processes and streamline IT support.<br>• Conduct routine system checks to identify and prevent potential issues.<br>• Ensure excellent customer service by communicating effectively with end-users.<br>• Assist in the setup and configuration of new hardware and software as needed.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract position, you will provide essential technical support to end users, ensuring smooth operation of computer systems, hardware, and software. This role offers the opportunity to troubleshoot issues, maintain IT equipment, and deliver outstanding customer service while contributing to the organization's technology infrastructure.<br><br>Responsibilities:<br>• Offer direct technical assistance to users, resolving hardware, software, and peripheral issues efficiently.<br>• Perform password resets, address account lockouts, and resolve application errors while ensuring user satisfaction.<br>• Install, configure, and update operating systems and software applications to maintain optimal system performance.<br>• Conduct routine inspections of desktops, laptops, printers, and other peripherals, addressing any maintenance needs promptly.<br>• Diagnose and repair faulty hardware components to ensure minimal downtime.<br>• Investigate and resolve basic network connectivity problems, including Wi-Fi and shared drive access.<br>• Ensure all devices are securely connected to the organization's network and domain.<br>• Maintain accurate documentation of IT assets, support requests, and resolutions for reporting and analysis purposes.<br>• Monitor recurring technical issues and escalate them to senior IT staff for long-term solutions.<br>• Uphold security protocols by ensuring antivirus and endpoint protection tools are active and updated.
We are looking for a motivated Help Desk Analyst I to join our team in Travelers Rest, South Carolina. This Contract to permanent position offers an exciting opportunity to provide IT support across multiple locations, ensuring smooth operations and resolving technical issues. The ideal candidate will excel in communication, take initiative, and thrive in a role with minimal supervision.<br><br>Responsibilities:<br>• Provide technical support to employees across 10 locations, primarily through remote assistance, with occasional travel to onsite locations.<br>• Troubleshoot and resolve issues related to laptops, desktops, printers, and other hardware.<br>• Manage and maintain Active Directory, ensuring proper functionality and user access.<br>• Respond to service desk tickets promptly, addressing and documenting issues effectively.<br>• Perform updates and patches to systems, including occasional evening or weekend work.<br>• Assist in setting up and configuring new hardware and software as required.<br>• Communicate clearly with team members and employees, providing guidance and support.<br>• Participate in an on-call rotation to address urgent technical problems.<br>• Collaborate with the IT team to identify and implement process improvements.
We are looking for a Help Desk/Desktop Support Analyst to join our team in Portage, Michigan. In this role, you will provide essential IT support to ensure smooth operations, troubleshoot technical issues, and assist users with their technology needs. This position requires a proactive individual capable of handling diverse tasks and maintaining high standards of service.<br><br>Responsibilities:<br>• Operate the IT Help Desk, addressing and resolving support tickets efficiently to minimize downtime.<br>• Configure and set up new hardware and software for users, ensuring proper functionality.<br>• Provide basic training and guidance to users to enhance their understanding of IT systems.<br>• Collaborate on project-based tasks as directed by the IT Director to support organizational goals.<br>• Monitor and manage the antivirus server and patch management systems to ensure all devices are secure and up to date.<br>• Utilize remote control software to deliver support to personnel across various locations.<br>• Maintain thorough and accurate documentation for IT processes and department operations.<br>• Stay informed on industry trends by attending webinars, conferences, and educational sessions.<br>• Perform other IT-related duties as assigned to support the department's needs.
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Waukesha, Wisconsin. In this contract position with the potential to become permanent, you will play a vital role in providing technical support and resolving IT-related challenges for users across various industries. This role offers the opportunity to enhance your skills while contributing to a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance.</p><p>• Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow.</p><p>• Utilize AutoTask for managing service desk tickets and tracking contract-related activities.</p><p>• Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems.</p><p>• Collaborate with team members to maintain consistent service delivery across multiple industries.</p><p>• Identify opportunities to improve processes and enhance the user experience.</p><p>• Perform basic troubleshooting tasks to resolve hardware and software issues.</p><p>• Support users with Azure-related inquiries, contributing to the team’s growth in this area.</p><p>• Document solutions and maintain accurate records of resolved issues.</p><p>• Stay informed about emerging technologies and best practices to improve support services.</p>
<p>We are looking for a skilled Help Desk Analyst to provide technical support and assistance to customers encountering issues with software, hardware, or computer systems. Your expertise will be essential in diagnosing problems, offering solutions, and ensuring customer satisfaction through effective communication and technical proficiency.</p><p><br></p><p>Responsibilities:</p><p>• Train team members on diagnostic techniques and troubleshooting methods to enhance technical knowledge.</p><p>• Create, update, and refine training manuals and knowledge articles for software and hardware systems.</p><p>• Identify and resolve system errors through detailed analysis and technical expertise.</p><p>• Maintain regular communication with customers to ensure issues are fully resolved and satisfaction is achieved.</p><p>• Install, update, and configure software to address technical problems and improve system functionality.</p><p>• Utilize remote access tools to diagnose and fix software or hardware issues efficiently.</p><p>• Collaborate with other departments to align technical solutions with customer needs.</p><p>• Document and track issues using ServiceNow to streamline resolution processes.</p><p>• Provide timely responses to customer inquiries and offer guidance on system usage.</p><p>• Evaluate and recommend improvements for technical support processes to enhance service delivery.</p>
