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5 results for It Support Technician in Duluth, GA

Technical Customer Service

Atlanta, GA
onsite
Temporary / Contract
18 - 18 USD / Hourly
OverviewWe want to be upfront: this is not a highly technical IT role! It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:<ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul>The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p. What You’ll Be Doing:<ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
2026-04-27T00:00:00Z

Help Desk/Desktop Support Analyst

Dunwoody, GA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects. Responsibilities: • Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments. • Manage software installations and ensure systems are updated and functioning efficiently. • Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally. • Support onboarding processes for new hires, including system setup and user account creation. • Oversee IT inventory tracking, reporting on issued equipment and onsite assets. • Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online. • Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects. • Maintain confidentiality and ensure secure handling of company data. • Provide light travel support for onboarding and other IT-related needs. • Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
2026-04-22T00:00:00Z

Cable Technician

Athens, GA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a Cable Technician to support installation and service work for structured cabling, network hardware, and connected security systems in Athens, Georgia. This Long-term Contract opportunity is ideal for someone who enjoys hands-on field work, organized equipment setup, and resolving technical issues across low-voltage environments. The role will contribute to reliable connectivity and physical security by assisting with new deployments, maintenance tasks, and on-site troubleshooting. Responsibilities:• Install and terminate Cat6 and other low-voltage cabling to support network, communication, and security infrastructure.• Arrange, mount, and organize equipment in racks, ensuring clean cable routing, labeling, and patching for efficient operation.• Set up and maintain network-connected devices such as switches, routers, wireless units, and related hardware in Layer 2 and Layer 3 environments.• Troubleshoot service interruptions, signal issues, and equipment faults to restore network and system performance quickly.• Support the installation and upkeep of fiber-optic and structured cabling systems at commercial or multifamily sites.• Deploy and service IP-based surveillance equipment, including cameras and recording devices, while verifying connectivity and image performance.• Assist with access control system installation by connecting and testing readers, keypads, panels, and associated door hardware.• Document site activity, equipment changes, and configuration details to help maintain accurate technical records.• Coordinate with internal teams, vendors, and site contacts during rollouts, repairs, upgrades, and hardware replacements.
2026-04-29T00:00:00Z

IT Systems Analyst

Atlanta, GA
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
A growing organization is seeking an IT Systems Analyst to provide hands-on, Tier 1 support across a dynamic end-user environment. This role is ideal for a self-starter who thrives in a fast-paced setting, supporting a mix of Mac and PC users while helping drive onboarding, troubleshooting, and day-to-day IT operations. Key Responsibilities Provide Tier 1 support for hardware, software, mobile devices (iOS), and network-related issues Troubleshoot and resolve high-volume tickets across Windows, Mac OS, and Microsoft 365 environments Support new permanent onboarding, including account setup and equipment provisioning Manage user accounts in Active Directory and assist with offboarding processes Perform software installations, system updates, and routine maintenance Maintain IT inventory and documentation Deliver basic end-user training and create support materials Escalate complex issues to senior IT staff as needed
2026-04-23T00:00:00Z

Network Operations Technician (Field Technician)

Athens, GA
onsite
Temporary / Contract
25 - 27 USD / Hourly
Key Responsibilities:• Install, configure, and maintain Layer 2 and Layer 3 network equipment, including switches, routers, firewalls, and wireless access points.• Support ISP-grade services, encompassing routing, VLAN segmentation, and basic troubleshooting of CGNAT environments.• Monitor network performance and respond to outages or service degradation promptly.• Perform cable management, patching, rack installations, and hardware replacements as needed.• Assist with POP site support and oversee regional network deployments.• Install and maintain IP-based camera systems (CCTV) for security.• Configure NVRs/DVRs and manage camera network integration.• Troubleshoot connectivity, image quality, and recording issues to ensure optimal system performance.• Ensure proper placement and functionality of surveillance equipment.• Install and configure VoIP phones along with related hardware.• Support call routing, provisioning, and troubleshoot phone system issues efficiently.• Collaborate with service providers to resolve escalated telecom issues.• Maintain accurate documentation of phone extensions and system configurations.• Install and maintain electronic access control systems, such as card readers, keypads, and badge systems.• Configure user credentials and access permissions for security systems.• Troubleshoot door hardware, access panels, and connectivity issues as necessary.• Coordinate with property teams to ensure secure and functional entry systems.• Respond to service tickets and resolve issues in a timely manner to enhance user satisfaction.• Perform preventative maintenance on network and security systems to avoid downtime.• Document configurations, network diagrams, and service updates for future reference.• Escalate complex issues to Network Engineering or IT leadership as needed.• Coordinate with construction, IT, and property management teams during new site deployments.• Provide status updates on installations and repairs to stakeholders.• Support vendor technicians during equipment upgrades or replacements.• Maintain an inventory of networking and security equipment to ensure operational readiness.
2026-04-21T00:00:00Z