<p>We are partnering with a client based in Duluth, GA that is looking to add a motivated and hands-on IT Support Technician to their team. This is a great opportunity for someone who enjoys working on the hardware side of IT, is eager to learn, and wants to grow their technical skill set in a supportive, team-oriented environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support for end users, troubleshooting hardware and software issues</li><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting)</li><li>Assist with software installation, configuration, and basic system maintenance</li><li>Support laptops and desktop systems in a primarily Windows environment, with some Mac and Linux exposure</li><li>Support and troubleshoot Windows, Mac, and Linux operating systems</li><li>Assist with Active Directory user and device management</li><li>Support warehouse systems, including SAP/Latitude (prior experience not required; willingness to learn is important)</li><li>Partner with teammates to provide day-to-day IT support and assist the IT Supervisor as needed</li></ul>

<p>Qualifications</p><ul><li>Hands-on experience or strong interest in IT hardware support</li><li>Experience in a Tier 1 IT support or help desk environment</li><li>Ability to troubleshoot laptops, desktops, and basic hardware components</li><li>Working knowledge of Windows and Mac operating systems (Linux a plus)</li><li>Familiarity with Active Directory</li><li>Strong communication skills, positive attitude, and strong work ethic</li><li>Motivated self-starter with a desire to learn and grow</li></ul><p><br></p>

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