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4 results for Technical Customer Service in Atlanta, GA

Customer Service Representative

Norcross, GA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support customers from our Norcross, Georgia location in a fast-paced service environment. This Long-term Contract position focuses on delivering prompt, accurate assistance with quotes, orders, product information, and shipment updates. The ideal candidate is organized, responsive, and comfortable coordinating with internal teams to ensure a smooth customer experience. Responsibilities: • Create and send customer quotations with careful attention to accuracy, pricing, and turnaround time. • Input sales orders into company systems, verify key details, and confirm information with customers as needed. • Investigate product requests to determine the correct part numbers for orders and general inquiries. • Monitor open orders and follow up proactively to help keep shipments and deliveries on schedule. • Respond to customer questions about availability, pricing, order progress, and shipping status through phone and other communication channels. • Work closely with production, purchasing, and shipping teams to address order discrepancies and support customer requirements. • Keep customer profiles, order data, and related records current and accurate within internal systems. • Resolve service issues professionally by addressing concerns, answering questions, and providing effective solutions.
2026-07-07T00:00:00Z

Tier II Technician

Conyers, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution. The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes. This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO. Required Qualifications 3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID CompTIA Network+ or equivalent networking experience Experience with RMM platforms such as DattoRMM or similar tools Ability to work independently without step-by-step supervision Valid driver’s license and reliable transportation for on-site work Preferred Qualifications Microsoft 365 certification such as Microsoft-102 or equivalent Experience supporting Google Workspace environments Experience with UniFi networking platforms Strong documentation habits and client-facing communication skills Ideal Candidate Profile The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.
2026-07-20T00:00:00Z

Technical Systems Engineer III (Contractor)

Stone Mountain, GA
onsite
Temporary / Contract
43 - 48 USD / Hourly
Technical Systems Engineer IIILocation: Stone Mountain, GA (Atlanta Market)Job Type: Contract, 6 Month Assignment with Potential Extension or ConversionSchedule: Hybrid (Approximately 70% from home / 30% Field Work)OverviewWe are seeking a Technical Systems Engineer III to support a large-scale 5G wireless deployment focused on data services within the Atlanta market. This opportunity is ideal for an experienced wireless engineer with strong Samsung network deployment experience who can independently manage market activities, coordinate field efforts, and support system implementation and performance optimization.This role requires a high level of autonomy, with responsibilities split between remote engineering work and onsite field support throughout the market. Travel within the Atlanta area is expected, including drives of up to approximately two hours.Key Responsibilities<ul><li>Support the planning, engineering, deployment, and optimization of wireless systems infrastructure.</li><li>Execute and manage 5G network deployment activities across the assigned market.</li><li>Perform system implementation, integration, testing, and troubleshooting.</li><li>Monitor network and system performance, identifying and resolving issues as needed.</li><li>Coordinate field activities and provide technical guidance during deployment efforts.</li><li>Utilize Samsung network management and deployment tools, including Samsung USM and/or WFM.</li><li>Maintain project documentation, reports, and deployment records.</li><li>Work independently to manage market-related engineering activities while collaborating with cross-functional teams.</li><li>Support ongoing network improvements, upgrades, and operational initiatives.</li></ul>
2026-07-09T00:00:00Z

Help Desk II

Atlanta, GA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a Help Desk II detail oriented to provide Tier 2 technical support for end users in a Windows enterprise environment. This role is responsible for troubleshooting hardware, software, Microsoft 365, and basic networking issues while delivering excellent customer service.
2026-07-14T00:00:00Z