Help Desk Tier 3 in Knoxville, TN

Help Desk Tier 3 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and professional certifications such as the HDI Customer Service Representative (HDI-CSR), HDI Support Center Analyst (HDI-CSA) or CompTIA Server+.

Typical help desk tier 3 duties:

Researching and resolving the most difficult and complex problems that Tiers 1 and 2 help desk professionals have been unable to resolve Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution

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Salary for Help Desk Tier 3 in Knoxville, TN
52733 - 72090
25th percentile
52733
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
62745
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
72090
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 104798 129273 153748 Cable/Computer Technician 37825 45168 50953 Help Desk Support Manager 74538 91893 102795 Desktop Support Analyst 48950 59185 68753 Product Support Specialist 44723 54958 68753 Help Desk Tier 2 41385 52065 58295 Help Desk Tier 1 36045 43610 48728
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