Help Desk Tier 2 in Wichita, KS

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier IDeciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

Looking for a help desk tier 2 or a help desk tier 2 job in Wichita?

Search for Help Desk Tier 2 jobs in Wichita, KS or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk tier 2 recruitment needs in Wichita.
Active Directory
Citrix Technologies
Computer Hardware
Configuration Management
Database
Deskside Support
Desktop Hardware
Documentation
EO/IR systems
Internet
Salary for Help Desk Tier 2 in Wichita, KS
37306 - 50890
25th percentile
37306
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
45416
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
50890
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Help Desk Support Manager 67516 83128 93062 Desktop Support Analyst 44402 53729 62244 Help Desk Tier 3 45213 54743 64677 Help Desk Tier 1 31832 38523 42983 Product Support Specialist 40347 49471 61839
Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.