Help Desk Tier 2 in Albany, NY

Help Desk Tier 2 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier I

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Windows OS

EO/IR systems

Ticketing System

Microsoft

Networking

Deskside Support

Workstatioin Support

Troubleshoot

Computer Hardware

Active Directory

Salary for Help Desk Tier 2 in Albany, NY

44160 - 60240

25th percentile

44160

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

53760

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

60240

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Support Manager

79920

98400

110160

Desktop Support Analyst

52560

63600

73680

Help Desk Tier 3

53520

64800

76560

Help Desk Tier 1

37680

45600

50880

Product Support Specialist

47760

58560

73200

Newest Help Desk Tier 2 jobs

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Computer Support Specialists

Network Manager

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