Help Desk Tier 1 in Silverdale, WA

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Silverdale, WA
39285 - 53108
25th percentile
39285
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
47530
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
53108
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 114218 140893 167568 Cable/Computer Technician 41225 49228 55533 Help Desk Support Manager 81238 100153 112035 Desktop Support Analyst 53350 64505 74933 Product Support Specialist 48743 59898 74933 Help Desk Tier 3 57473 68385 78570 Help Desk Tier 2 45105 56745 63535
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