Help Desk Tier 1 in Harrisburg, PA

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Harrisburg, PA
38475 - 52013
25th percentile
38475
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
46550
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
52013
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 111863 137988 164113 Cable/Computer Technician 40375 48213 54388 Help Desk Support Manager 79563 98088 109725 Desktop Support Analyst 52250 63175 73388 Product Support Specialist 47738 58663 73388 Help Desk Tier 3 56288 66975 76950 Help Desk Tier 2 44175 55575 62225
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