Customer Service Specialist

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Salary for Customer Service Specialist
36500 - 45250
25th percentile
36500
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
40500
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
45250
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 50500 56500 65000 Account Manager 43500 53000 66500 Senior Customer Service Specialist 40250 46750 52000 Customer Experience Specialist 37750 47250 55750 Call Center Specialist 34750 38000 48000
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