We are looking for a detail-oriented Cash Application Specialist to join our dynamic team in Danvers, Massachusetts. In this long-term contract role, you will play a vital part in managing payment transactions and ensuring accurate financial records within the printing and publishing industry. This position offers an excellent opportunity to contribute to a fast-paced, collaborative work environment.<br><br>Responsibilities:<br>• Process and post incoming payments accurately and efficiently across multiple accounts.<br>• Maintain detailed and organized records of all cash application activities.<br>• Investigate and resolve discrepancies in accounts receivable to ensure accurate reporting.<br>• Collaborate with internal teams to reconcile accounts and improve payment processes.<br>• Monitor payment schedules and ensure timely posting to meet financial deadlines.<br>• Prepare reports and summaries related to cash applications for management review.<br>• Utilize accounting software to streamline cash application processes.<br>• Communicate effectively with clients and stakeholders regarding payment issues.<br>• Assist in developing and implementing best practices for cash application workflows.<br>• Support audits by providing necessary documentation and insights related to cash transactions.
<p>Robert Half Finance & Accounting is working with an established company with home offices in the North Shore looking for an Accounts Payable Specialist to join its team. This is a direct hire opportunity, open due to growth, reporting directly to the Accounts Payable Manager</p><p><br></p><p>Our client is looking for the following credentials...</p><p><br></p><p>- At least 2+ years of progressive experience in full cycle Accounts Payable</p><p>- Experience processing Checks and automated ACH & Wire transactions</p><p>- Advanced Excel (MUST BE able to do Pivot Tables and VLOOKUP's)</p><p>- Experience working in a team environment</p><p>- Strong presentation, professionalism, and energy</p><p>- Degree a plus, not required</p><p><br></p><p>For the right candidate our client will be putting together a competitive offer, commensurate with experience, along with an above average benefits package. The selected candidate will also be in line for significant growth potential as operations are expanding. This is a great opportunity for an Accounts Payable professional looking for a team environment and a strong support system. Work/life balance at this company is also very important. The schedule is HYBRID.</p><p><br></p><p>If interested and qualified please reply ASAP as this opportunity is of urgent need. Send resumes directly to Bill.Nichols@roberthalf. Thanks.</p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
<p>We are looking for an experienced Accounting Specialist to join our team on a long-term contract basis. This role is based in Portland, Maine, and offers an exciting opportunity to contribute to the financial operations of a dynamic organization.The ideal candidate will bring a strong background in accounting functions, including accounts payable, accounts receivable, and billing processes.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable transactions accurately and ensure timely payments.</p><p>• Manage accounts receivable activities, including invoicing and collection efforts.</p><p>• Oversee billing functions to maintain accuracy and compliance with company standards.</p><p>• Conduct account reconciliations to ensure financial records are up to date and error-free.</p><p>• Assist in maintaining and updating financial documentation and reports.</p><p>• Collaborate with team members to address discrepancies and resolve accounting issues.</p><p>• Support audit processes by providing necessary documentation and information.</p><p>• Monitor and enforce adherence to financial policies and procedures.</p><p>• Participate in continuous improvement initiatives to enhance accounting workflows.</p>
<p>We are looking for a highly skilled Data Entry Specialist to join our team in Boston, Massachusetts. This role is focused on managing custom data requests for Request for Proposals (RFPs) and other inquiries, with an emphasis on institutional investment processes and data accuracy. This is a long-term contract position within the financial services industry, offering a dynamic and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Handle and fulfill custom data requests related to RFPs and ad hoc inquiries, ensuring accuracy and timeliness.</p><p>• Prepare and distribute quarterly marketing data, including updates on Assets Under Management (AUM).</p><p>• Collaborate with internal teams to enhance and streamline data-related processes.</p><p>• Provide support to team members during high-demand periods to ensure seamless operations.</p><p>• Analyze and organize data to meet institutional investment standards and client expectations.</p><p>• Maintain a high level of consistency and efficiency in data management tasks.</p><p>• Contribute to the development of best practices for data handling and reporting.</p><p>• Communicate effectively with stakeholders to clarify requirements and deliver results.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families.<br><br>Responsibilities:<br>• Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details.<br>• Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards.<br>• Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances.<br>• Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information.<br>• Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation.<br>• Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate.<br>• Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios.<br>• Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy.<br>• Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>We are looking for a dedicated Customer Experience Specialist to join our team in Methuen, MA. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, coordinating services, and providing efficient solutions. If you are passionate about delivering exceptional service and thrive in a dynamic environment, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Open and manage customer cases, ensuring timely routing to appropriate departments.</p><p>Dispatching calls to field technicians</p><p>Process customer payments and assist with scheduling service appointments to meet their needs.</p><p>Provide answers to frequently asked questions and guide customers through available solutions.</p><p>Coordinate training, transport, and contract execution to ensure orders are ready.</p><p>Collaborate with customers' insurance providers to verify adequate coverage for services.</p><p>Document intake details, update work orders, and provide accurate service estimates.</p><p>Identify opportunities to drive revenue and collaborate closely with other departments to execute tasks.</p>
We are looking for a skilled and detail-focused Billing Specialist to manage client billing operations in a dynamic environment. In this role, you will handle the entire billing process, ensuring accuracy and compliance with company policies while maintaining strong communication with internal teams. This position offers an opportunity to contribute to process improvements and support financial operations through cross-functional collaboration.<br><br>Responsibilities:<br>• Manage the complete client billing process, from initial setup to final invoice issuance, ensuring accuracy and adherence to company guidelines.<br>• Review, edit, and finalize pre-bills based on internal feedback, ensuring all necessary adjustments are made.<br>• Verify supporting documentation for invoices to ensure compliance with billing policies and regulations.<br>• Process and apply client payments accurately while complying with Trust account rules.<br>• Maintain and update client records, ensuring all information is current and properly documented.<br>• Monitor outstanding receivables and follow up professionally to ensure timely payments in alignment with company policies.<br>• Identify opportunities for improving billing procedures and assist in implementing streamlined processes.<br>• Cross-train with team members and document billing workflows to enhance operational efficiency.<br>• Compile reports and support finance-related tasks or projects as assigned.
We are looking for an experienced Accounts Payable Specialist to join our team in Burlington, Massachusetts. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment and possesses a strong attention to detail. As part of the healthcare industry, this role offers the opportunity to contribute to essential financial operations while ensuring accuracy and efficiency in managing accounts payable processes.<br><br>Responsibilities:<br>• Process and code invoices accurately to ensure timely payments.<br>• Organize and manage the accounts payable inbox, addressing inquiries and maintaining proper folder structures.<br>• Review and reconcile account statements to resolve discrepancies and ensure accurate records.<br>• Enter invoices into the system with precision, adhering to company protocols.<br>• Handle Automated Clearing House (ACH) payments and other financial transactions.<br>• Collaborate with vendors and internal teams to address payment-related issues.<br>• Maintain detailed records of accounts payable activities for audit and reporting purposes.<br>• Assist in streamlining accounts payable processes to enhance efficiency and accuracy.<br>• Ensure compliance with organizational policies and financial regulations.
We are looking for a meticulous and detail-oriented Accounts Payable Specialist to join our team in Dover, New Hampshire. In this role, you will play a vital part in ensuring the timely and accurate processing of financial documents while upholding company policies and accounting best practices. This position offers an opportunity to contribute to operational efficiency and collaborate across departments in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Review, verify, and process invoices, expense reports, and check requests to ensure accuracy and compliance with company policies.<br>• Prepare and issue payments on a weekly basis or as needed, ensuring proper authorization and distribution of signed checks.<br>• Maintain accurate records by assigning proper accounting codes and periods to all transactions.<br>• Collaborate with financial leadership to support annual reporting requirements and ensure compliance with regulatory standards.<br>• Assist in refining financial procedures to enhance efficiency and maintain adherence to company policies.<br>• Generate financial analyses to support cost-efficiency initiatives and provide actionable insights.<br>• Participate in special projects as assigned, contributing to team objectives and process improvement.<br>• Communicate effectively with departments to clarify discrepancies and ensure smooth financial operations.<br>• Uphold exceptional service standards while supporting the accounting team in delivering high-quality results.
<p>Robert Half is working with a respected client in the Billerica area seeking a Quality Assurance Specialist to join its team. This role is open due to business growth, reporting into a Senior Quality Manager.</p><p><br></p><p>Our client is looking for a Quality Assurance professional with at least 1 year of professional experience and knowledge of ISO 9001 standards. The selected candidate will be responsible for document control, audit implementation, product inspections, and ensuring compliance. Prior experience in a manufacturing or distribution setting is preferred.</p><p><br></p><p>For the right experience the starting salary range would be up to $90,000 + bonus. There's lot of growth opportunity and strong benefits.</p><p><br></p><p>If interested and qualified please apply to this listing, or email Bill.Nichols@roberthalf. Thanks!</p>
<p>We are looking for a detail-oriented Patient Access Specialist in Nashua, New Hampshire. In this Contract-to-Permanent role, you will play a key role in ensuring patients receive seamless admissions and access services while adhering to organizational policies and regulatory guidelines. Your primary focus will be on delivering exceptional customer service, maintaining accurate records, and supporting billing processes for a positive patient experience.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and perform compliance checks to ensure proper documentation and adherence to regulations.</p><p>• Provide patients with clear instructions and collect insurance information while maintaining a high level of customer service.</p><p>• Handle pre-registration tasks, including inbound and outbound calls to collect demographic, insurance, and financial details, as well as payment collection for past due balances.</p><p>• Explain treatment consent forms, obtain required signatures, and distribute relevant patient education materials such as Medicare and Tricare notices.</p><p>• Verify insurance eligibility, enter benefit data into systems, and ensure a smooth billing process to support clean claims.</p><p>• Conduct medical necessity screenings for Medicare patients using appropriate tools and distribute necessary forms to inform them of potential non-payment.</p><p>• Audit patient accounts for accuracy, ensure completion of required forms, and provide statistical data to leadership for quality assurance.</p><p>• Utilize reporting systems to identify and correct account discrepancies across various departments and facilities.</p><p>• Meet assigned point-of-service collection goals and maintain compliance with organizational standards.</p>
● Report office status to senior management and work with them to improve office operations and procedures<br>● Manage office supply inventory and order new stationery, furniture, appliances and electronics as required<br>● Maintain accurate office-related documentation<br>● Process invoices and make sure all vendor invoices are paid on time<br>● Provide overall administrative assistance to executives<br>● Schedule appointments and meetings, and manage any scheduling conflicts<br>● Assist in onboarding, manage employee records and support HR-related activities<br>● Coordinate travel arrangements for employees<br>● Organize and manage weekly office catering and happy hour events<br>● Coordinate with building management and external vendors for maintenance and repairs<br>● Collaborate with vendors and service providers to ensure the smooth operation of office services (e.g., catering, Bevi, plant service, etc)<br>● Supervise and support the office assistant: provide leadership, guidance, and training to ensure team members perform their duties effectively<br>● Perform additional duties as required to support office operations
We are looking for an Office Services Associate to join our team on a Contract basis in Boston, Massachusetts. This role involves handling various office services tasks, including mail sorting, package delivery, and pantry restocking, while maintaining a high level of professionalism and organization. The ideal candidate will be self-sufficient, detail-oriented, and capable of working independently in a corporate environment.<br><br>Responsibilities:<br>• Sort and distribute incoming mail and packages efficiently.<br>• Restock and maintain office pantry supplies to ensure availability.<br>• Assist with room setups and furniture arrangements, including moving tables and chairs.<br>• Log packages accurately using tracking systems, such as Pitney Bowes machines.<br>• Handle sensitive and confidential documents securely.<br>• Communicate effectively with managers, clients, and drivers to address job-related issues or deadlines.<br>• Perform general office cleaning and maintenance tasks as needed.<br>• Take initiative to ask questions and clarify tasks to ensure accuracy in completing assignments.<br>• Provide support for additional projects as assigned by the manager.<br>• Manage tasks independently while adhering to company policies and standards.
We are looking for a detail-oriented and personable Receptionist to join our team in Boston, Massachusetts. This role is ideal for someone who thrives in a dynamic environment and enjoys being the first point of contact for clients and guests. As a vital member of the team, you will play a key role in ensuring smooth office operations and delivering exceptional customer service.<br><br>Responsibilities:<br>• Greet visitors warmly and ensure they are directed to the appropriate person or department.<br>• Operate and manage a multi-line phone system, including transferring calls and taking messages as needed.<br>• Assist with client communications, ensuring timely and detail-oriented responses to inquiries.<br>• Maintain the reception area to ensure it is welcoming and organized.<br>• Schedule and coordinate meetings, including setting up videoconferencing tools such as Zoom.<br>• Provide administrative support, including drafting correspondence and managing basic office tasks.<br>• Foster positive interpersonal relationships with clients, team members, and visitors.<br>• Monitor incoming mail and packages, ensuring proper distribution.<br>• Handle competing priorities in a fast-paced environment with efficiency and professionalism.<br>• Collaborate with the team to support overall office operations.
<p>**Accounts Payable Coordinator** Our Client is seeking an experienced and organized Accounts Payable Specialist with 2-3 years of relevant experience. Responsibilities include analyzing and processing high-volume vendor invoices, monitoring the AP mailbox, adhering to proper accounting procedures, and assisting with monthly and yearly closings. An ability to multitask, a proactive attitude, and strong organizational skills are key for this role. If you're ready to take full ownership of tasks and have a knack for facilitating the resolution of Accounts Payable issues, we encourage you to apply! ((Boston, Hybrid, Up to $65K))</p><p> </p><p>** 2+ years Full Cycle Accounts Payable experience</p><p> ** High-volume environment with knowledge of accounting principles and practices</p><p>** Strong attention to detail with the ability to identify and resolve discrepancies</p><p>** Excellent organizational and time management skills with the ability to prioritize tasks and meet deadlines</p><p>** Technically proficient in NetSuite and Microsoft Office with a strong emphasis in Excel. </p><p>** Pivot Tables, V-Lookups and advanced formulas </p>
<p>We are looking for an Accounting Assistant to join our team in Portland, Maine. This is a position that requires a highly detail-oriented individual with strong organizational skills. The ideal candidate will have experience in managing accounting tasks, ensuring accuracy in financial records, and maintaining effective time management.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable and ensure timely and accurate coding of invoices.</p><p>• Manage payroll tasks, including maintaining timekeeping records and ensuring compliance.</p><p>• Handle invoicing duties, including preparation, distribution, and tracking of invoices.</p><p>• Utilize QuickBooks for accounting operations and financial management.</p><p>• Create and analyze Excel spreadsheets using pivot tables and VLOOKUP functions.</p><p>• Organize and maintain accounting records during busy periods to ensure smooth operations.</p><p>• Collaborate with team members to address discrepancies and improve workflows.</p><p>• Provide administrative support for accounting functions, ensuring all deadlines are met.</p><p>• Ensure compliance with financial policies and procedures.</p>
<p>We are looking for a part time detail-oriented Administrative Assistant to join our team on a contract basis. This onsite position is based in Falmouth, Maine, and offers a great opportunity for someone who thrives in a dynamic office environment. The role involves supporting various administrative tasks and requires strong organizational skills and a collaborative mindset.</p><p><br></p><p>Responsibilities:</p><p>• Manage inbound calls efficiently while maintaining a detail-oriented demeanor.</p><p>• Input data accurately using Excel and other software tools.</p><p>• Process invoices and manage using QuickBooks, no prior experience required.</p><p>• Deliver exceptional customer service by addressing client inquiries and resolving issues.</p><p>• Prioritize and multitask daily responsibilities to ensure smooth office operations.</p><p>• Collaborate effectively with team members to achieve shared goals.</p><p>• Maintain organized records and documentation for administrative tasks.</p><p>• Assist with receptionist duties, including greeting visitors and handling correspondence.</p><p>• Uphold an experienced and detail-oriented attitude in all interactions.</p>
<p><strong>Job Summary:</strong></p><p>We are seeking a detail-oriented Bookkeeper to join our team. This role is integral to ensuring seamless financial operations across our three locations. The ideal candidate will assist with accounts receivable (AR) and accounts payable (AP) processes, cash management tasks, and collaboration with the Office Manager and external accountant. Proficiency in QuickBooks and ServiceTitan, or an eagerness to learn these systems, is essential.</p><p>This is a fast-paced environment with daily business activity of $50,000–$100,000, requiring someone who thrives in dynamic settings and has strong organizational skills. The focus early in the role will be on AR, specifically daily billing, invoicing, payments entry, and collections management.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Accounts Receivable (AR):</strong></li><li>Handle daily billing and invoicing processes.</li><li>Accurately enter payments into the accounting system.</li><li>Collaborate on collections and assist in managing approximately $500,000 in outstanding AR.</li><li><strong>Accounts Payable (AP):</strong></li><li>Monitor and process vendor invoices.</li><li>Ensure timely payments and resolve discrepancies.</li><li><strong>Cash Management and Reconciliation:</strong></li><li>Perform daily cash reconciliations and ensure financial accuracy.</li><li>Support monthly bank reconciliation processes.</li><li>Collaborate with the Office Manager to maintain accurate financial records and workflows.</li><li>Work with the external accountant for year-end reporting and tax preparation.</li><li>Utilize and maintain proficiency in QuickBooks and ServiceTitan for financial operations.</li></ul><p><br></p>
Key Responsibilities:<br>· Accounts Receivable (AR):<br>• Process invoices, track receivables, and manage timely collection of customer payments.<br>• Reconcile accounts, research discrepancies, and maintain accurate AR records.<br>• Prepare AR reports and monitor aging reports to follow up on overdue payments.<br><br>· Accounts Payable (AP):<br>• Review, verify, and enter vendor invoices into the accounting system.<br>• Ensure timely processing of payments, resolve disputes, and handle vendor inquiries professionally.<br>• Reconcile AP accounts and perform monthly reviews to ensure accuracy.<br>· General Accounting Support:<br>• Assist with month-end and year-end close activities, including journal entries and account reconciliations.<br>• Support the preparation of financial statements and reports.<br>• Maintain organized and up-to-date documentation for all financial transactions.<br>· Administrative Duties:<br>• Provide general administrative and clerical support to the accounting team.<br>• Manage and maintain files and records with high accuracy to meet audit standards.<br>• Assist with special projects and ad hoc tasks as assigned by management.<br>________________________________________<br>Qualifications:<br>· Experience: 3–5 years of accounting experience, with a strong emphasis on AR and AP processes.<br>· Education: Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred. (Not Required)<br>· Technical Skills:<br>• Proficiency in QuickBooks and Microsoft Excel (advanced knowledge a plus).<br>• ERP system experience is a strong advantage.<br>· Soft Skills:<br>• Exceptional attention to detail, accuracy, and organizational skills.<br>• Strong problem-solving abilities and the ability to work in a deadline-driven environment.<br>• Excellent verbal and written communication skills for interacting with internal and external stakeholders.
IT Systems Support Specialist<br>We are seeking an energetic, customer-focused, and self-starting professional to support the efficiency and effectiveness of IT systems for end users and internal processes. This is an excellent opportunity for someone with 1–3 years of experience in IT systems support—or someone looking to grow into the role. We are willing to train the right candidate.<br><br>Key Attributes<br>Strong communication skills with the ability to explain technical concepts to non-technical users<br>A collaborative mindset and a commitment to creating a positive team environment<br>Detail-oriented with strong analytical and troubleshooting skills<br>Primary Responsibilities<br>System Support (65%)<br>Own and resolve less complex system support tickets and inquiries in alignment with SLAs<br>Collaborate with internal IT teams, vendors, and business partners to debug, build, and test system fixes or enhancements<br>Serve as a liaison between vendors and business partners<br>Maintain documentation including instruction manuals and knowledge base materials<br>Participate in system testing (functional, integration, UAT) including planning, execution, and reporting<br>Support audit compliance and cybersecurity initiatives<br>Provide metrics and reporting on system performance and issue resolution<br>Project Management (25%)<br>Assist in managing cross-functional IT projects and initiatives<br>Support requirements gathering and documentation of SMART goals<br>Coordinate testing activities and ensure timely milestone completion<br>Communicate project updates to stakeholders and leadership<br>Promote positive team dynamics and stakeholder relationships<br>Business Process Support (10%)<br>Learn stakeholder operations and software systems to provide effective support<br>Act as a consultant between stakeholders and software developers<br>Identify lessons learned and contribute to process improvements across systems and departments<br>Qualifications<br>Bachelor’s degree in Computer Information Systems or related field (or equivalent experience)<br>1–3 years of experience in IT support, systems support, or related roles (preferred but not required)<br>Willingness to work onsite 1–2 days per week or as needed<br>Familiarity with ITIL processes (preferred)<br>Basic knowledge of system security, word processing, spreadsheets, databases, and business applications<br>Experience with project management principles and successful project involvement<br>Ability to communicate technical information clearly and patiently to non-technical audiences<br>Experience in the utility industry is a plus<br>Ethical, honest, and dependable with the ability to perform under pressure<br>Excellent written and verbal communication skills
We are looking for a skilled Receptionist to join our team on a contract basis in Dorchester, Massachusetts. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth and efficient communication. This position requires excellent organizational skills and the ability to handle a multi-line phone system with efficiency.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and organized environment.<br>• Manage a multi-line phone system, answering and directing inbound calls promptly.<br>• Provide accurate information to callers or route them to the appropriate department.<br>• Handle general administrative tasks such as managing correspondence and maintaining records.<br>• Ensure the reception area remains organized and presentable at all times.<br>• Collaborate with team members to support office operations effectively.<br>• Monitor and manage incoming inquiries through phone and email.<br>• Assist in scheduling appointments and coordinating meetings when necessary.<br>• Maintain confidentiality and adhere to company policies in all interactions.
We are looking for a Bilingual Receptionist to join our team at a charter school in Salem, Massachusetts. This Contract to permanent position involves serving as the first point of contact for visitors, students, and parents while providing essential administrative support. The role requires fluency in Spanish to assist with translations and ensure effective communication in a diverse school environment.<br><br>Responsibilities:<br>• Greet and assist visitors, parents, and students in a detail-oriented and welcoming manner.<br>• Manage a multi-line phone system, answering and directing calls as needed.<br>• Provide translation services in Spanish for parents, students, and staff.<br>• Support the admissions coordinator with data entry, state reporting, and other administrative tasks.<br>• Maintain the front desk area and ensure it is organized and presentable.<br>• Assist with scheduling and coordinating occasional after-school events.<br>• Handle incoming and outgoing correspondence, including mail and emails.<br>• Collaborate with school staff to ensure smooth daily operations.<br>• Address inquiries and provide accurate information about school policies and procedures.<br>• Work in a fast-paced environment while managing multiple priorities efficiently.
