<p>We are seeking detail-oriented and compassionate <strong>Customer Service Representatives</strong> in Nashua, NH 03060 to join our team in fast-paced service environments. In this role, you will be the first point of contact for customers and visitors, helping ensure a smooth, positive experience from arrival through resolution. Ideal candidates bring strong customer service skills, attention to detail, and the ability to thrive in high-volume, high-pressure settings.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist customers, clients, and visitors in a courteous and professional manner.</li><li>Collect and verify customer information accurately.</li><li>Handle check-ins, service intake, scheduling, and general front-desk support duties.</li><li>Explain forms, policies, and procedures clearly to customers.</li><li>Maintain accurate data entry in electronic systems.</li><li>Coordinate with internal teams to ensure efficient service flow and issue resolution.</li><li>Protect customer confidentiality and handle sensitive information appropriately.</li><li>Adapt to fast-paced environments with changing priorities and needs.</li><li>Provide exceptional customer service, especially in high-stress situations.</li></ul>
<p>Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
<p>Client Service Associate with 2+ years of experience needed for a full-time, fully remote position. Must be located in eastern or central time zones. Must be proficient in Microsoft office, be comfortable learning new systems, have outstanding attention to detail, have strong analytical instincts, be highly organized, and be self-directed. Salary is 55-65K.</p><p> </p><p>The Client Service Associate will support campaign execution, client communication, and reporting from contract through final results. This role works closely with sales, operations, and clients to keep programs organized, on schedule, and aligned with expectations.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Support client relationships by coordinating timelines, campaign requirements, and execution details</li><li>Prepare contracts and enter program information into internal systems</li><li>Collect creative assets and campaign materials before launch</li><li>Monitor active campaigns for pacing, accuracy, and requested updates</li><li>Partner with external vendors to troubleshoot issues and gather data</li><li>Track campaign performance and recommend adjustments to help meet client goals</li><li>Prepare interim and final campaign reports and presentations</li><li>Assist with ad hoc analysis and special projects as needed</li></ul>