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5 results for Customer Service in Manchester, NH

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-09-01T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support daily client interactions and order processing in Nashua, New Hampshire. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers resolve questions efficiently. The person in this role will handle a mix of phone-based support and administrative service tasks while maintaining a detail-oriented and responsive customer experience. Responsibilities: • Respond to incoming customer calls courteously, providing timely assistance and accurate information. • Place outbound calls as needed to follow up on requests, clarify order details, and support service completion. • Enter customer orders into internal systems with close attention to accuracy and completeness. • Address questions, concerns, and routine service issues while working to achieve prompt resolution. • Maintain clear records of customer interactions, order updates, and follow-up actions taken. • Coordinate with internal teams to ensure customer needs are communicated and processed effectively.
2026-09-21T00:00:00Z

Customer Service Representative

Andover, MA
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to join a team in Andover, Massachusetts and provide responsive, high-quality support to clients and internal partners. This contract position with permanent potential is ideal for someone who enjoys managing customer interactions, keeping records accurate, and working closely with sales to ensure a smooth order process. The role calls for strong communication skills, careful attention to detail, and confidence using Salesforce and Excel in a fast-paced environment. Responsibilities: • Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a solutions-focused approach. • Enter and update customer orders, account details, and service information while maintaining precise records in company systems. • Partner with the sales team to coordinate customer needs, resolve issues, and support timely follow-up on open requests. • Manage client interactions throughout the service process, ensuring concerns are addressed and expectations are met. • Make outbound calls as needed to provide updates, gather information, or assist with order and account follow-up. • Use Salesforce and Excel to track activity, maintain documentation, and support reporting or customer account management. • Review entered information for completeness and accuracy to reduce errors and improve the overall customer experience.
2026-09-18T00:00:00Z

Customer Operations Specialist

Newton, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
*CUSTOMER OPERATIONS - Our client is seeking a team-oriented individual to join their in-house customer service operations. The role includes responsibilities such as ensuring timely and cost-effective product delivery, managing shipping or delivery issues, and effective communication with impacted parties. Tasks will also include order processing, shipping logistics, customer support, inventory coordination, warehouse communication, data analysis, and cross-functional collaboration. The ideal candidate will be able to excel in a non-structured work environment-friendly approach. If this sounds like you, we should chat! - Bachelor's Degree in Business, Finance, or related discipline, required - Excellent written and verbal communication skills - Technical proficiency using Microsoft Office Suite
2026-09-02T00:00:00Z

Sr Customer Contact Center

Stoneham, MA
onsite
Permanent / Full Time
60000 - 61000 USD / Yearly
We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences. Responsibilities: • Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently. • Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail. • Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience. • Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs. • Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction. • Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations. • Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
2026-09-18T00:00:00Z