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2 results for Help Desk Support Manager in Everett, WA
- Seattle, WA
- onsite
- Permanent
- 90000 - 120000 USD / Yearly
- Help Desk Supervisor permanent • Permanent • Onsite in Seattle, WA <br> Job Summary Robert Half hiring for a Help Desk Supervisor to join our client and lead day‑to‑day IT support operations and ensure exceptional service for attorneys, staff, and firm leadership. This role combines team leadership with hands‑on technical escalation, driving service excellence, process improvement, and operational consistency across the Help Desk. The position is fully onsite at the firm’s Seattle office and includes participation in an after‑hours on‑call rotation. <br> Roles & Responsibilities Leadership & Team Management Oversee, coach, and support a team of Help Desk technicians and analysts. Set performance expectations, manage reviews, and support hiring and onboarding. Serve as the main escalation point for complex technical issues. Promote a culture of high-quality service and operational accountability. Help Desk Operations Manage ticket intake, prioritization, and resolution within the firm’s Zoho environment (ServiceNow or similar experience welcome). Track and improve SLAs, response times, and resolution quality. Provide advanced troubleshooting for hardware, software, and system issues. Identify recurring issues and implement proactive, long-term solutions. Maintain documentation, processes, and support procedures. Cross-Department Collaboration Partner with attorneys, business teams, and firm leadership to address technology needs. Work with the Support Trainer to deliver effective onboarding and user education. Maintain clear communication between IT and internal stakeholders. Compliance, Projects & Governance Ensure IT processes meet legal industry standards, especially around data security. Support firmwide technology initiatives, including system upgrades and deployments. Contribute to resource planning, budgeting, and vendor coordination. Participate in a rotating after-hours support schedule. Compensation & Benefits Salary: $90,000–$120,000 DOE + Annual discretionary and merit increases Benefits Include: Medical, dental, and vision insurance 401(k) with employer match + profit sharing Paid holidays, PTO, parental leave Commuter benefits Disability & life insurance Community service leave Wellness programs detail oriented training and development opportunities across firm offices Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job that matches faster.
- 2026-03-18T00:00:00Z
- Seattle, WA
- onsite
- Permanent
- 170000 - 200000 USD / Yearly
- <p>We are working with a nationally recognized law firm is seeking a forward-thinking and technically advanced IT Manager to lead its technology operations. This leadership role is responsible for shaping and executing the firm’s technology strategy, ensuring optimal system performance, maintaining security, and driving operational excellence. </p><p><br></p><p>The IT Manager will take a hands-on leadership approach, fostering collaboration, accountability, and inclusivity within the department. This role requires strong judgment, discretion, and communication skills, as it involves frequent interaction with attorneys, administrative leadership, staff, and external vendors on confidential and strategic matters. </p><p><br></p><p>Key Responsibilities: </p><ul><li>Partner with firm leadership to develop and implement long-term technology strategies, policies, and initiatives aligned with organizational goals. </li><li>Create and maintain an IT roadmap to support both immediate and future business needs. </li><li>Oversee all aspects of IT infrastructure, including data governance, application deployment, network systems, cybersecurity, disaster recovery, and business continuity planning. </li><li>Lead, mentor, and develop IT team members, including recruitment, performance management, and detail oriented growth.</li><li>Manage vendor relationships, negotiate agreements, and oversee implementation of new systems or upgrades. </li><li>Utilize project management tools to monitor progress, timelines, and budgets. </li><li>Establish performance benchmarks and ensure projects meet defined objectives. </li><li>Facilitate regular meetings with IT staff and practice groups to review project status and priorities. </li><li>Focus areas: legal technology systems, infrastructure and architecture, cloud and SaaS platforms, endpoint and automation, data governance</li></ul>
- 2026-03-03T00:00:00Z