We are looking for an experienced Accounts Payable Clerk to join our team in Middleburg, Virginia. In this contract position, you will play a vital role in ensuring accurate and timely processing of financial transactions while maintaining vendor relationships. This role requires strong attention to detail and proficiency in managing full-cycle accounts payable processes.<br><br>Responsibilities:<br>• Manage full-cycle accounts payable processes, including data entry and invoice review.<br>• Respond promptly to inquiries from vendors and internal stakeholders.<br>• Organize and maintain vendor files to ensure accurate record-keeping.<br>• Coordinate the invoice approval process to ensure compliance with company policies.<br>• Audit invoices to verify accuracy and resolve discrepancies.<br>• Utilize Microsoft Excel for data analysis and reporting.<br>• Ensure adherence to deadlines and financial protocols.<br>• Collaborate with team members to streamline accounts payable operations.
<p>Are you ready for a position where precision, leadership, and continuous improvement pave the way for meaningful contributions? We are seeking a detail-oriented and experienced <strong>Supervisor, Accounting Operations & Payroll</strong> to join our finance and accounting team. This critical role not only offers the chance to manage complex payroll and general ledger processes but also provides opportunities to enhance operational efficiencies and drive process improvements. In this role, you’ll oversee the <strong>general ledger, payroll, and AP functions</strong>, including month-end close activities, reconciliations, and regulatory reporting. You’ll also assist with budget and forecast preparation, play a key role in audits, and ensure compliance with federal, state, and company-specific policies. If you're someone who thrives on accuracy, collaboration, and forward-thinking solutions, this is an excellent opportunity to make an impact. My client has a phenomenal no drama environment where there is collaboration, open communication, and respect for one another. They are a forward thinking organization looking for more efficient and effective ways to operate while reducing potential for errors. They have a very comprehensive and attractive benefit package including bonus compensation plans.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and supervise the <strong>monthly, quarterly, and year-end close</strong> processes, ensuring timely reconciliation of balance sheet accounts.</li><li>Oversee the accurate <strong>processing of semi-monthly and unscheduled payrolls</strong>, ensuring compliance with federal and state wage and tax laws.</li><li>Supervise the weekly processing and review of accounts payable, maintaining alignment with divisional budgets.</li><li>Prepare and assist in the development of <strong>quarterly and annual financial statements</strong>.</li><li>Manage <strong>monthly, quarterly, and year-end accruals</strong>, as well as fixed asset reconciliations and depreciation reporting.</li><li>Handle payroll-related reporting, including W-2s, 940, 941, and ensure all benefit and travel policies are applied correctly.</li><li>Safeguard financial and confidential payroll information by maintaining accurate records and ensuring compliance with regulatory guidelines.</li><li>Support annual budget, forecast processes, and variance analysis to meet organizational goals.</li><li>Coordinate with internal and external auditors and prepare supporting documentation for audits.</li><li>Maintain updated policies for Accounting Operations and Payroll procedures, ensuring compliance and ongoing improvement.</li><li>Assist with regulatory reporting and tasks, such as 1099, 1042, Board of Director reporting, and ad hoc reporting.</li><li>Actively participate in vendor maintenance, confirming tax and financial data accuracy while supporting vendor management controls.</li><li>Identify, analyze, and implement process improvements and internal control measures across operations, accounting, payroll, and reporting.</li><li>Conduct accounting research, draft technical memorandums, and deliver recommendations as needed.</li><li>Support the team with cross-training, ensuring operational contingencies are effectively addressed.</li><li>Contribute to the annual Risk Control Self-Assessment process to meet compliance goals.</li></ul>
<p>We are in search of an Office Manager/Bookkeeper to become a part of our dynamic team. This role is based in Manassas, Virginia, and involves overseeing a range of administrative and financial tasks, including the management of accounts payable and receivable, payroll, and fiscal reporting. You will also supervise supply activities and maintain personnel records.</p><p><br></p><p>Responsibilities:</p><p>• Accurately and efficiently process customer credit applications</p><p>• Maintain precise records of all accounting activities</p><p>• Prepare and administer payrolls and various employee benefit programs</p><p>• Oversee the preparation of monthly operations reports, financial statements, schedules, and statistical data</p><p>• Supervise supply activities, as well as the repair, maintenance, or alteration of buildings and equipment</p><p>• Process requisitions for supplies, materials, and equipment</p><p>• Work in collaboration with the CPA for tax completion</p><p>• Co-sign checks and vouchers concerning purchase orders, travel expenses, vendor claims, and other expenditures</p><p>• Analyze expenditures and other financial data to inform business decisions</p><p>• Establish and maintain accounting procedures, fiscal reporting requirements, and budget work programs</p><p><br></p><p>If interested, please message Ian Gainor via LinkedIn</p>
<p>We are looking for a highly accurate and detail-oriented <strong>Data Entry Clerk</strong> to manage and maintain large volumes of data across multiple systems with precision and efficiency. The ideal candidate will have strong data management skills, advanced knowledge of database and spreadsheet tools, and the ability to identify inconsistencies or trends in complex datasets. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately input, update, and maintain data across various databases, spreadsheets, and systems.</li><li>Review data for errors, inconsistencies, or missing information and resolve discrepancies.</li><li>Perform audits and quality control checks to ensure data integrity and compliance with company standards.</li><li>Collaborate with internal departments to gather and verify necessary data.</li><li>Generate and run reports as needed for internal teams or external stakeholders.</li><li>Create and maintain detailed documentation of data entry procedures and standards.</li><li>Train or support junior data entry staff and assist in onboarding new team members.</li><li>Suggest and implement improvements to data entry processes or workflows.</li><li>Maintain confidentiality of sensitive or proprietary information at all times.</li></ul><p><br></p>
<p>We are offering a contract employment opportunity for a Part Time On-Call Receptionist. This position is based in McLean, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. You will be working on call as needed.</p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>We are offering a contract for a receptionist role based in Chantilly, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally. You will be working Monday to Friday 7 am to 3 pm onsite.</p><p>Responsibilities:</p><p>• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.</p><p>• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.</p><p>• Perform data entry tasks, updating and maintaining accurate records of client information.</p><p>• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p><br></p>
<p>We are offering a short-term contract employment opportunity for a Receptionist. This position is based in Herndon, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Working onsite Monday to Friday.</p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
We are looking for a skilled Customer Service Representative to join our team in Reston, Virginia. This is a Long-term Contract position, ideal for someone who thrives in a dynamic environment and enjoys helping others. The role involves providing exceptional support to our membership department while utilizing your strong communication and technical skills.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound calls, addressing customer inquiries and concerns with professionalism.<br>• Support the membership department by performing administrative tasks and maintaining accurate records.<br>• Input and manage data efficiently using internal databases and Microsoft Office Suite.<br>• Deliver outstanding customer service by resolving issues and providing clear information to clients.<br>• Utilize CRM tools to track and manage customer interactions effectively.<br>• Learn and adapt quickly to new systems and processes as needed.<br>• Ensure independent task completion with minimal supervision while maintaining high-quality standards.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.
<p>We are offering a contract for a receptionist role based in Chantilly, Virginia. This role is integral to our operations, where the Receptionist will serve as the first point of contact for all our clients and visitors, ensuring a smooth flow of communication both internally and externally.</p><p>Responsibilities:</p><p>• Operate a multi-line phone system, directing calls and inquiries to the appropriate department or person.</p><p>• Provide excellent customer service, addressing client inquiries and issues promptly and professionally.</p><p>• Perform data entry tasks, updating and maintaining accurate records of client information.</p><p>• Handle email correspondence professionally and effectively, ensuring timely responses to all communications.</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Utilize Microsoft Office Suite (Outlook, Word, and Excel) to efficiently handle administrative tasks.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p>
<p>We are seeking a Staff Accountant to join our team based in Washington, District of Columbia. The role is located in Georgetown and provides free parking. The role is 100% in office. This role involves various accounting and administrative responsibilities within a dynamic organization. The successful candidate will manage all accounting and financial processes, ensuring accurate record-keeping and efficient operations. </p><p><br></p><p> Responsibilities: </p><p>• Oversee the full cycle of accounting duties, including but not limited to, accounts payable, accounts receivable, payroll and general ledger management. </p><p>• Prepare, analyze, and present monthly financial statements, budgets, and forecasts. </p><p>• Conduct bank reconciliations, manage cash flow, and ensure accurate financial record-keeping. </p><p>• Handle invoicing, bill payments, and expense reporting in a timely manner. </p><p>• Collaborate with external accountants for tax preparation and annual audits. </p><p>• Communicate effectively with vendors, project managers, designers, and clients on any issues around billing and invoicing. </p><p>• Manage administrative and operational tasks of the office, including but not limited to, managing leases, insurance, supplies, equipment, and facility emails and files. </p><p>• Maintain employee records, including attendance, benefits, and performance evaluations. </p><p>• Address employee inquiries and resolve HR-related issues in accordance with labor laws and company policies. </p><p>• Oversee day-to-day office operations, including supply management, equipment maintenance, and vendor relationships. </p><p>• Develop and implement office policies and procedures to improve efficiency. </p><p>• Coordinate meetings, events, and travel arrangements for staff. </p><p>• Provide administrative support to the leadership team as needed. </p><p><br></p><p> Please reach out to Ian Gainor via LinkedIn if interested.</p>
<p>Are you a strategic thinker with a passion for navigating the complexities of government contracting? This role offers a unique opportunity to lead high-impact contract negotiations and shape the future of public sector partnerships. As Senior Manager of Government Contracts, you’ll be at the forefront of managing critical agreements, ensuring compliance, and driving operational excellence across federal, state, and local engagements. If you're ready to bring your expertise to a dynamic environment where your decisions make a difference, this is the role for you.</p><p><br></p><p>This role is fully remote and requires the candidate to have reliable Wi-Fi. A laptop will be provided for the role.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Evaluate new business opportunities and provide contractual guidance to cross-functional teams.</li><li>Lead contract negotiations in coordination with legal and business stakeholders.</li><li>Draft and review contract terms and conditions, ensuring alignment with organizational policies.</li><li>Administer government contracts and support internal teams such as sales and program management.</li><li>Maintain accurate contract records and manage the full contract lifecycle, including renewals and close-outs.</li><li>Identify and assess contractual risks, escalating issues as needed.</li><li>Support compliance monitoring and internal/external audits.</li><li>Serve as the primary point of contact for contract-related matters with customers, subcontractors, and vendors.</li></ul>
<p>We are looking for a skilled and detail-oriented Staff Accountant to join our team in Baltimore, Maryland. This Contract-to-permanent position offers the opportunity to perform specialized accounting tasks, including monitoring accounting systems, preparing financial reports, and assisting with budgeting processes. The role involves collaborating with program managers and other officials to manage complex financial matters effectively.</p><p><br></p><p>Responsibilities:</p><p>• Lead and oversee accounting tasks by assigning, reviewing, and approving the work of accounting personnel.</p><p>• Monitor and account for assets, liabilities, expenses, and invoices to ensure accurate financial records.</p><p>• Develop and modify accounting systems for third-party programs to meet organizational needs.</p><p>• Audit and analyze accounts to prepare detailed reports.</p><p>• Compile and write financial reports for submission to management.</p><p>• Assist in preparing budgets by compiling data, projecting expenditures, and monitoring allocations.</p><p>• Train and mentor employees in accounting methods and procedures to improve efficiency.</p>
We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves handling high volumes of inbound calls, assisting with payment processing, and performing light administrative tasks. The role is ideal for individuals with strong communication skills and a keen attention to detail.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries and provide accurate information.<br>• Assist with the processing and posting of payments in an efficient manner.<br>• Perform administrative duties such as scanning, mailing, and organizing documents.<br>• Support various departments by managing data entry tasks and maintaining records.<br>• Handle both inbound and outbound calls to address customer needs.<br>• Ensure all correspondence via email is detail oriented and timely.<br>• Accurately input orders and maintain database systems.<br>• Collaborate with team members to improve customer service processes.
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Chantilly, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role is a contract employment opportunity working onsite Monday to Friday 7 am to 3 pm.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p><br></p>
<p>We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! This is a contract onsite position in Sterling, Virginia.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Office Suite for various tasks and maintain computer literacy.</p><p><br></p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Sterling, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role isa contract to position working full time.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up-to-date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p>• Utilize MicroSoft Office Suite</p><p><br></p>
We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will serve as the face of our organization, engaging with attendees at events, webinars, and benefits fairs. This position requires a high level of reliability, excellent communication skills, and the ability to provide a welcoming and informative experience to event participants.<br><br>Responsibilities:<br>• Represent the organization's services at events, webinars, and benefits fairs while providing engaging and informative interactions.<br>• Deliver concise and effective presentations, including "elevator pitches," to ensure smooth event flow.<br>• Prepare for events by reviewing training materials and familiarizing yourself with the services offered.<br>• Set up event tables with provided materials and arrive early for preparation and check-in.<br>• Actively engage with attendees, sharing information about available programs and encouraging registration on the company website.<br>• Distribute handouts, promotional materials, and giveaways while managing raffle entries.<br>• Provide post-event feedback regarding training effectiveness, challenges faced, and overall experience.<br>• Maintain a detail-oriented appearance and adhere to business casual dress code requirements.<br>• Stand and communicate for extended periods while repeating key information as needed.<br>• Collaborate with team members to ensure consistency and adherence to standards during events.
We are looking for a Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will represent our services at various events, webinars, and benefits fairs, ensuring attendees receive a welcoming and informative experience. This position requires excellent communication skills, a detail-oriented demeanor, and the ability to work in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary representative at events, webinars, and benefits fairs, showcasing company services and engaging attendees.<br>• Deliver concise and impactful presentations to educate attendees on available programs and services.<br>• Set up event tables and materials in advance, ensuring an organized and thorough display.<br>• Provide clear and friendly guidance to employees, encouraging them to register on the company website.<br>• Collaborate with on-site representatives to ensure smooth event execution and a positive experience for all participants.<br>• Gather post-event feedback on training effectiveness and attendee interactions to identify areas for improvement.<br>• Stand and interact with attendees for extended periods of time while maintaining a warm and approachable demeanor.<br>• Adhere to business casual dress code guidelines, ensuring a neat and detail-oriented appearance at all times.
<p>We are offering a contract employment opportunity for a Customer Service Representative located in Chantilly, Virginia. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. You will be working onsite Monday to Friday 7 am to 3 pm.</p><p><br></p><p>Responsibilities</p><p><br></p><p>• Greeting clients, updating schedules for their appointments, rescheduling appointments</p><p>• Understand customer availability and preferences to schedule appointments</p><p>• Providing customer support </p><p>• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner</p><p>• Utilize Microsoft Office Suite for data entry and other tasks</p><p>• Addressing customer concerns, escalating issues when necessary, and ensuring guests’ needs are met promptly </p><p>• Utilize your excellent typing skills to ensure efficient communication and record keeping</p><p>• Schedule appointments, ensuring all parties are informed and available.</p><p><br></p>
We are looking for a detail-oriented and personable Customer Service Representative to join our team in Chantilly, Virginia. In this role, you will be the first point of contact for customers, ensuring they feel welcomed and supported. This is a long-term contract position offering opportunities to build lasting relationships and develop your customer service expertise.<br><br>Responsibilities:<br>• Greet customers warmly upon arrival and provide a welcoming atmosphere.<br>• Serve as the initial point of contact for inquiries, ensuring customer needs are met promptly.<br>• Maintain a detail-oriented demeanor and appearance to represent the company positively.<br>• Respond to customer questions or concerns with clarity and efficiency.<br>• Utilize Microsoft Office Suite to manage documentation and communications.<br>• Collaborate with internal teams to address customer requests and provide solutions.<br>• Ensure the reception area remains organized and presentable.<br>• Record customer interactions and feedback accurately for future reference.<br>• Promote a positive image of the company through exceptional customer service.
<p>Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite opportunity working Monday to Friday based in Fairfax, Virginia. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. </p><p>Responsibilities:</p><p>• Handle both inbound and outbound customer calls.</p><p>• Proactively communicate with customers to address and resolve sales and service issues</p><p>• Identify and assess customers' needs to achieve satisfaction.</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><p>• Provide accurate, valid and complete information by using the right methods/tools.</p><p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</p><p>• Follow communication procedures, guidelines and policies.</p><p>• Take the extra mile to engage customers.</p><p><br></p><p><br></p>
