We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
We are looking for a success-driven Customer Service Representative to join our team on a contract basis in Saint Paul, Minnesota. In this role, you will be responsible for providing top-notch service, ensuring customer satisfaction, and managing a high volume of calls efficiently. If you have a passion for helping others and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Handle inbound and outbound calls with customers, ensuring prompt and courteous communication.<br>• Confirm service appointments with customers and provide necessary instructions regarding fertilizers and chemicals.<br>• Conduct brief phone calls lasting under five minutes, managing up to 100 calls daily.<br>• Maintain accurate and timely order entry using CRM tools and other software systems.<br>• Collaborate with office staff and participate in weekly meetings to discuss updates and operational strategies.<br>• Support training initiatives by working closely with team members to ensure smooth onboarding.<br>• Address customer inquiries and resolve any issues efficiently to maintain satisfaction.<br>• Utilize Microsoft Office Suites and QuickBooks for daily administrative tasks and communication.<br>• Assist in creating and maintaining detailed records of customer interactions and service schedules.
<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
About the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service. <br> Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.<br>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.<br>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.<br>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.<br>• Translate verbal communications into clear and concise written documentation as required.<br>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.<br>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.<br>• Monitor and meet performance metrics related to accuracy, quality, and attendance.<br>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.<br>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.
<p>We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
<p>We are looking for a dedicated Member Services Representative to join our team in Minneapolis, Minnesota. <strong>This position will require you to be a resident of Minnesota.</strong> In this Contract-to-Permanent role, you will play a key part in supporting members by addressing inquiries, resolving concerns, and ensuring a seamless experience. This position is ideal for individuals passionate about customer service within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member inquiries promptly and professionally, ensuring that their needs are met efficiently.</p><p>• Coordinate transportation bookings and assist members in accessing their benefits.</p><p>• Provide guidance on billing concerns, prescription-related issues, and other health-related inquiries.</p><p>• Triage incoming calls to identify and address priority concerns effectively.</p><p>• Maintain accurate records of interactions and follow established protocols for documentation.</p><p>• Utilize computer systems to manage member information and process requests.</p><p>• Collaborate with team members to ensure consistent and high-quality service delivery.</p><p>• Stay updated on healthcare policies and benefits to offer accurate guidance to members.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
<p>We are looking for an organized and detail-oriented Receptionist to join our client's growing team in Woodbury, Minnesota. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and efficient office environment. This position also involves providing administrative support and assisting with office management tasks to keep operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors and clients, ensuring a friendly and efficient front desk experience.</p><p>• Provide administrative support to the team, including scheduling appointments, managing correspondence, and coordinating meetings.</p><p>• Handle incoming and outgoing mail, deliveries, and packages with accuracy and efficiency.</p><p>• Maintain and organize office and client files in both electronic and physical formats.</p><p>• Perform data entry tasks to ensure accurate record-keeping and information management.</p><p>• Manage office supplies by placing orders and coordinating with vendors as needed.</p><p>• Utilize Microsoft Word and Outlook for correspondence, scheduling, and file organization.</p><p>• Deliver excellent customer service by addressing inquiries and supporting colleagues, clients, and guests.</p><p>• Foster a welcoming and efficient office atmosphere through proactive engagement and support.</p>
<p>B2B Collections Specialist</p><p>Robert Half is looking for an experienced B2B collections specialist with a strong sense of ownership and attention to detail. If you're interested in building your career as a finance professional as a part of a growing team, contact us today. This contract position is estimated to be a 8-12 month opportunity located in St. Paul, Minnesota.</p><p> </p><p>Our B2B Collections Specialist would have the following responsibilities:</p><p>- Handle inbound and outbound collections calls</p><p>- Lead all billing and reporting activities according to deadlines</p><p>- Handle all vendor inquiries</p><p>- Maintain and update customer files to ensure data integrity</p><p>- Call on all past due amounts and record all results in the system</p><p>- Record all customer payments to the correct reports</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration. </p>
<ul><li><strong>Position: Client Service Coordinator / Office Admin Assistant (Contract Role)</strong></li><li><strong>Location: 2221 Washington Street Ste. 202 Newton MA 02462</strong></li><li><strong>TYPE: 100% ONSITE </strong></li><li><strong>Required Experience: 2-3 years</strong></li><li><strong>Hourly Pay: $25 - $27 per hour</strong></li></ul><p> </p><p><strong>Job Description: </strong></p><p>This is a client centric advisor location</p><p> </p><ul><li>Attention to details</li><li>Pro active</li><li>Responsible for administrative support to a department or individual</li><li>Duties include typing, filing, answering phones, scheduling, financial record keeping, coordinating meetings and conferences, obtaining supplies and sorting/distributing mail. </li><li>May work on special projects. </li><li>Must be able to multi-task and prioritize. Strong communication skills and organizational skills are required. </li><li>Familiarity with MS Office required</li><li>2-3 yrs. of prior administrative experience is required.</li></ul><p><br></p>
We are looking for a detail-oriented and personable Receptionist to join our team in Minneapolis, Minnesota. This contract position is ideal for someone who enjoys interacting with people and providing excellent service in a non-profit environment. The role involves assisting visitors and callers while ensuring smooth communication within the organization.<br><br>Responsibilities:<br>• Answer incoming calls and redirect them to appropriate departments, including housing inquiries and tenant maintenance requests.<br>• Welcome guests and visitors, providing assistance or directing them to the appropriate meeting areas.<br>• Assist housing seekers who arrive in person by guiding them to the proper resources or teams.<br>• Coordinate communication between tenants and property managers for maintenance concerns.<br>• Maintain a friendly and detail-oriented demeanor while addressing inquiries and resolving concerns.<br>• Ensure the reception area is organized and presentable at all times.<br>• Schedule and manage appointments for visitors and staff as needed.<br>• Provide general administrative support to the team when required.<br>• Monitor building access and uphold security protocols for visitors and staff.<br>• Offer clear and accurate information about the organization's services to callers and visitors.
<p>We are looking for a friendly and organized Receptionist to join a great law firm in the South Metro, Twin Cities, Minnesota. In this role, you will serve as the first point of contact for visitors and callers, ensuring accurate and efficient communication. Your ability to manage multiple tasks simultaneously will help maintain a smooth and welcoming office environment.</p><p><br></p><p>On-site 5 days/week.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls using a multi-line phone system, providing accurate information and transferring calls as needed.</p><p>• Manage inbound inquiries with attention to detail and efficiency.</p><p>• Maintain a clean and organized reception area to create a welcoming atmosphere.</p><p>• Assist with administrative tasks, such as filing, data entry, and scheduling appointments.</p><p>• Coordinate incoming and outgoing mail and deliveries.</p><p>• Provide support to other departments as required.</p><p>• Ensure office supplies are stocked and organized.</p><p>• Uphold company policies and procedures in all interactions.</p><p>• Address any immediate issues or concerns raised by visitors or staff.</p>
<p>The Receptionist will serve as the first point of contact for visitors and callers, providing a warm and professional welcome to all. This role requires excellent communication and interpersonal skills, a high level of organization, and the ability to handle multiple tasks efficiently. The ideal candidate will be personable, detail-oriented, and capable of creating a positive first impression.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer and direct phone calls to the appropriate staff members.</li><li>Manage the reception area, ensuring it is clean, organized, and presentable.</li><li>Receive and distribute mail, packages, and deliveries.</li><li>Assist with scheduling appointments and meetings.</li><li>Maintain visitor logs and issue visitor badges.</li><li>Provide general administrative support, including data entry, filing, and photocopying.</li><li>Respond to inquiries and provide information about the company.</li><li>Assist with special projects and other duties as assigned.</li></ul><p><br></p>
We are looking for a highly motivated and personable Receptionist to join our team on a long-term contract basis in Saint Paul, Minnesota. This role is perfect for someone who thrives in a dynamic environment, enjoys interacting with diverse personalities, and has a passion for delivering exceptional first impressions. You will play a key role in ensuring smooth day-to-day operations while collaborating with various departments to support administrative needs.<br><br>Responsibilities:<br>• Welcome visitors and employees with a warm and detail-oriented demeanor, creating a positive first impression.<br>• Manage a multi-line phone system, including answering inbound calls and directing them appropriately.<br>• Provide administrative support to the HR Manager and other team members as needed.<br>• Keep documentation organized and up-to-date using tools like DocuSign, Bluebeam, Adobe, and Microsoft SharePoint.<br>• Maintain and update the SharePoint site to ensure accessibility and accuracy for team members.<br>• Collaborate with colleagues across departments, demonstrating flexibility and a proactive approach.<br>• Assist in scheduling and coordination tasks to support internal operations.<br>• Ensure the reception area remains presentable and welcoming at all times.<br>• Handle incoming and outgoing correspondence efficiently, including emails and physical mail.<br>• Adapt to a dog-friendly workplace environment with ease.
Collections Specialist,Collections - Commercial,Collections - Consumer,Credit - Collections,Collection<br><br>Job Summary: We are seeking an experienced Collections Specialist to join our team and take responsibility for reaching out to clients via phone to collect aged, overdue payments. The ideal candidate will possess excellent communication and negotiation skills, a customer-focused approach, and a proactive attitude toward resolving payment issues. This role requires the ability to handle sensitive financial situations tactfully while maintaining professionalism and accuracy in documentation.<br><br>Responsibilities:<br><br>Contact customers via phone to follow up on overdue accounts and secure payment for outstanding balances.<br>Review and analyze accounts to identify overdue amounts and initiate appropriate collection action.<br>Communicate payment terms, account statuses, and repayment options to clients with clarity and professionalism.<br>Record customer interactions and payment agreements in company systems with accuracy and attention to detail.<br>Resolve customer inquiries and disputes related to account balances in a timely and effective manner.<br>Collaborate with internal teams, such as billing and accounting, to address account discrepancies or escalate complex issues.<br>Achieve and exceed individual collection targets while adhering to all company policies and procedures.<br>Follow up on payment commitments to ensure compliance and monitor account status for potential further action if necessary.<br>Build and maintain positive relationships with customers to encourage prompt payments while preserving client goodwill.<br>Stay up-to-date on relevant legal regulations and company guidelines related to collections practices.
<p>We are looking for an organized and detail-oriented Member Services Coordinator to join our team in Edina, Minnesota. In this role, you will play a critical part in ensuring members have access to high-quality educational experiences that support their growth and licensure. This position also focuses on maintaining accurate member records and contributing to departmental success through administrative, data management tasks and membership inquiries.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate educational programs to ensure members meet licensure requirements and achieve success.</p><p>• Foster strong relationships with members by promoting the benefits and services of membership.</p><p>• Manage and maintain accurate member data to support organizational goals.</p><p>• Perform administrative duties, including preparation and follow-up for programming events.</p><p>• Handle membership data entry, reporting, and documentation with precision.</p><p>• Provide high level support to members, visitors, and guests </p><p>• Support the team in creating a collaborative and respectful work environment.</p><p>• Ensure adherence to organizational operating principles and practices.</p><p>• Utilize tools like Microsoft Excel to streamline reporting and data management processes.</p>
We are looking for a detail-oriented and proactive Collections Specialist to join our services team in Minneapolis, Minnesota. This role is centered on delivering exceptional client service while managing financial processes and ensuring the efficient handling of accounts receivable. The ideal candidate will thrive in a collaborative environment and possess strong organizational and analytical skills.<br><br>Responsibilities:<br>• Conduct credit evaluations for new client intake and secure approval for credit relationships.<br>• Develop and implement monitoring systems and generate detailed reports for accounts receivable and client financial data.<br>• Collaborate with attorneys to assess accounts receivable and establish tailored action plans for each client.<br>• Document collection efforts and follow-up activities in the firm's accounting system.<br>• Process discounted accounts receivable transactions in compliance with established policies.<br>• Prepare and distribute monthly accounts receivable statements and client communication regarding collections.<br>• Provide regular updates on financial statuses to office leadership and partners.<br>• Investigate unallocated credits or payments and coordinate resolutions for accurate account reconciliation.<br>• Manage routine reviews and resolutions of dormant trust accounts to ensure compliance.<br>• Process client refunds by preparing necessary approvals and submitting them to accounts payable.
