<p>Robert Half HR Solutions is looking for a contract HR Generalist to support our client in Lithonia GA. This contract engagement is hoping to start in December 2025 and has the potential to become contract to full time. This role is 100% onsite in Lithonia. Only candidates who can work onsite 5 days a week can be considered for this role. This long-term contract role is ideal for a driven, detail-oriented individual with a strong background in employee relations and Human Resources. You will collaborate with a team of HR experts to support key functions such as onboarding, benefits, and recruiting while occasionally traveling during open enrollment periods. There will be seasonal travel in the Fall to support their field based employees. </p><p><br></p><p>Our client is looking to conduct interviews immediately! Please apply today! </p><p><br></p><p>Responsibilities:</p><p>• Manage employee relations by addressing workplace concerns and fostering a positive work environment.</p><p>• Administer HR processes including onboarding, offboarding, and orientation to ensure seamless transitions for employees.</p><p>• Provide backup support for benefits administration, ensuring accurate and timely management of enrollment and claims.</p><p>• Handle unemployment claims and ensure compliance with relevant regulations and policies.</p><p>• Assist with recruitment efforts, including identifying candidates, conducting interviews, and coordinating hiring activities.</p><p>• Collaborate with team members to maintain and update HR systems and records.</p><p>• Travel as needed, especially during open enrollment periods, to provide onsite HR support.</p><p>• Contribute to the development and implementation of HR strategies that align with organizational goals.</p><p>• Maintain confidentiality and professionalism in all HR-related matters.</p>
We are looking for a skilled Systems Engineer to join our team in Canton, Georgia. In this role, you will focus on designing, implementing, and optimizing systems that support manufacturing processes, ensuring efficiency and reliability. The ideal candidate will have expertise in programming, lean manufacturing principles, and a strong background in engineering disciplines.<br><br>Responsibilities:<br>• Develop and implement programming solutions, including PLC programming, to optimize manufacturing systems.<br>• Utilize lean manufacturing techniques to improve efficiency and reduce waste in production processes.<br>• Create and modify 3D models to support system and product designs.<br>• Collaborate with teams to integrate and maintain MRP (Material Requirements Planning) systems.<br>• Apply engineering principles, particularly in mechanical, materials, or chemical fields, to enhance system performance.<br>• Conduct analysis and troubleshooting to resolve system issues and improve operational stability.<br>• Ensure compliance with industry standards and best practices during system development.<br>• Provide technical support and training to staff regarding system operations and improvements.<br>• Perform testing and validation of systems to ensure functionality and reliability.<br>• Work closely with cross-functional teams to align system designs with organizational goals.
We are looking for a detail-oriented Compliance Analyst to join our team on a Contract basis in Norcross, Georgia. In this role, you will ensure regulatory compliance and facilitate accurate reporting across various systems and processes. This position offers an exciting opportunity to work with tools like SAP and Microsoft Excel while contributing to global trade compliance efforts.<br><br>Responsibilities:<br>• Maintain and update Harmonized Tariff Schedule (HTS) classifications to ensure adherence to trade compliance regulations.<br>• Collaborate with cross-functional teams to manage compliance-related data within SAP systems.<br>• Utilize Microsoft Excel to analyze, organize, and report compliance data effectively.<br>• Monitor and enforce compliance with international trade laws, policies, and procedures.<br>• Conduct audits and reviews to identify and address gaps in compliance processes.<br>• Assist in the preparation of documentation required for regulatory filings and trade activities.<br>• Research and stay informed about changes in trade regulations to proactively adjust compliance strategies.<br>• Develop and present reports summarizing compliance metrics and findings to stakeholders.<br>• Support the implementation of technology solutions to enhance compliance tracking and reporting.
<p><strong>COST AND PURCHASING ACCOUNTANT – INTERNATIONAL MANUFACTURER</strong></p><p><br></p><p>An established leader in the manufacturing sector is seeking a detail-oriented <strong>Cost and Purchasing Accountant </strong>to join their team on-site in Pendergrass, Georgia. This role offers an exciting opportunity to work within a collaborative department that drives business strategy, financial analysis, and procurement operations for a high-growth organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support annual, mid-, and long-term strategic planning and business goal setting</li><li>Perform variance analysis, forecasting, budgeting, and cost accounting</li><li>Contribute to continuous improvement projects and lead related initiatives</li><li>Maintain manufacturing standard cost and corporate cost accounting policies</li><li>Assist with monthly close, cash management, and inventory reconciliation</li><li>Oversee AR/AP processing and financial reporting in collaboration with multiple departments</li><li>Develop and manage purchasing systems, vendor relationships, and competitive pricing strategies</li><li>Generate and review reports for management analysis, cost reviews, and business planning</li><li>Ensure adherence to best practices in accounting and purchasing functions</li></ul><p><br></p>
This role is primarily customer-support focused and serves as an entry-level opportunity to build foundational experience in IT or grow within a customer service career. The position involves providing first-level support to cellular users in a call-center environment, assisting with device setup, connectivity issues, and general service inquiries. Candidates will follow established workflows and troubleshooting guides while delivering clear, patient, and detail oriented support to end users. The role includes structured training and ongoing support to help develop confidence and core technical skills.
<p><strong>SALES FINANCIAL ANALYST - Growth Oriented Global Technology Company</strong></p><p><br></p><p>Are you ready to advance your career as a<strong> Sales Financial Analyst?</strong> Apply now to join a dynamic team seeking a highly skilled professional to drive sales forecasting, modeling, and revenue optimization through data-driven strategies.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Develop and maintain complex financial and operational models to support sales pipeline management.</li><li>Analyze historical and real-time sales data to uncover trends and provide actionable insights.</li><li>Build interactive dashboards and reports using Power BI and Salesforce to equip leadership with real-time sales intelligence.</li><li>Collaborate with sales leadership to identify challenges and implement data-driven solutions.</li><li>Ensure data governance standards are met, maintaining data accuracy and reliability.</li><li>Deliver insightful ad hoc performance analyses to inform strategic decisions.</li></ul><p><br></p>
We are looking for a highly organized and proactive Executive Assistant to provide comprehensive support to our leadership team. In this long-term contract position, you will play a pivotal role in managing schedules, coordinating travel, and orchestrating key meetings and events. This opportunity is based in Atlanta, Georgia, and requires excellent communication and project management skills.<br><br>Responsibilities:<br>• Oversee the executive's calendar, ensuring appointments and deadlines are effectively managed.<br>• Coordinate domestic and international travel arrangements, including bookings and expense tracking.<br>• Prepare for monthly executive meetings by creating agendas, compiling materials, and producing master presentations.<br>• Organize and facilitate monthly management meetings for a team of 75 staff members.<br>• Plan and execute large-scale company meetings, handling logistics and communication to ensure seamless events.<br>• Maintain detailed records of expenses and reimbursements, ensuring accuracy and timeliness.<br>• Act as a liaison between the leadership team and other departments, ensuring smooth communication.<br>• Support special projects and initiatives as needed, providing administrative expertise.<br>• Anticipate scheduling conflicts and proactively implement solutions to streamline operations.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract position, you will play a pivotal role in managing customer interactions, ensuring smooth order processing, and delivering exceptional service. This role requires a proactive individual with excellent organizational and communication skills to support our operations effectively.<br><br>Responsibilities:<br>• Manage customer orders from initiation to delivery, ensuring accuracy and timely completion.<br>• Perform precise technical data entry to maintain accurate records.<br>• Communicate with customers and sales teams to ensure all documentation is up-to-date and complete.<br>• Utilize internal databases for tracking orders and addressing customer requests or modifications.<br>• Respond to customer inquiries professionally and document interactions in the system.<br>• Collaborate with field service teams to address and resolve long-term service challenges.<br>• Handle incoming calls regarding order status with clarity and professionalism.<br>• Support accounts receivable processes by verifying billing accuracy and following up on collections.<br>• Prepare regular and specialized reports related to management or quality metrics.<br>• Identify and recommend process improvements to enhance operational efficiency.
We are looking for an experienced and proactive Human Resources (HR) Assistant to join our team on a contract basis in Buford, Georgia. In this role, you will play a key part in managing HR processes, maintaining compliance, and fostering a positive employee experience in a fast-paced environment. This position offers an opportunity to contribute meaningfully to employee engagement and organizational efficiency.<br><br>Responsibilities:<br>• Manage onboarding and offboarding procedures to ensure seamless transitions for employees.<br>• Organize and maintain HR documentation to meet compliance standards and support audits.<br>• Partner with leadership to create and implement training programs and development initiatives.<br>• Monitor key metrics such as employee engagement and turnover, providing actionable recommendations to improve retention.<br>• Serve as a liaison between departments to address employee concerns and promote a collaborative work culture.<br>• Ensure the accuracy and integrity of data across HR systems while supporting system management.<br>• Conduct background checks and assist in recruitment processes to uphold high hiring standards.<br>• Provide administrative support for various HR functions, ensuring smooth daily operations.<br>• Stay updated on industry best practices, particularly within the automotive sector, to enhance HR strategies.<br>• Collaborate with management to improve workflows and optimize HR effectiveness.
We are looking for a dedicated Legal Assistant to join our team in Lithonia, Georgia. This role involves providing comprehensive support to legal professionals in a dynamic non-profit environment. As a long-term contract position, it offers an excellent opportunity for individuals seeking stability and growth in their legal career.<br><br>Responsibilities:<br>• Assist attorneys by preparing and organizing legal documents, including contracts, agreements, and case files.<br>• Conduct thorough research on legal precedents, education law, and civil litigation to support case development.<br>• Manage schedules and coordinate meetings, hearings, and other legal proceedings.<br>• Ensure accurate filing and documentation of records within legal databases and systems.<br>• Communicate effectively with clients, stakeholders, and other parties involved in legal matters.<br>• Monitor deadlines and ensure timely completion of legal tasks and submissions.<br>• Provide administrative support, including drafting correspondence and maintaining calendars.<br>• Collaborate with legal teams to ensure compliance with relevant laws and regulations.<br>• Handle sensitive and confidential information with discretion.<br>• Maintain up-to-date knowledge of legal practices and changes in education law and civil litigation.
<p>Robert Half HR Solutions is partnering with a fast-growing client looking to add an HR Manager to their team. This opportunity is ideal for HR professionals who thrive in dynamic, multisite environments and are passionate about shaping positive employee experiences and workplace culture.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Serve as the primary point of contact for employees and managers regarding HR-related questions, concerns, and issue resolution.</li><li>Lead and manage employee relations, investigating issues, mediating conflicts, and providing guidance to drive positive outcomes.</li><li>Oversee performance management activities, including goal setting, coaching, corrective actions, and annual review processes.</li><li>Drive employee engagement initiatives, helping to build and reinforce a collaborative, inclusive, and high-performance company culture.</li><li>Ensure HR compliance with all federal, state, and local employment laws and company policies; maintain accurate HR documentation and records.</li><li>Support and execute change management strategies as the company grows and evolves.</li><li>Some travel to local site locations to provide hands-on HR support, build relationships, and understand location-specific needs.</li><li>Advise leadership, train managers on HR best practices, and support the rollout of new programs and policies.</li></ul><p><br></p><p>Why You’ll Love This Role:</p><ul><li>Direct impact on the company’s growth and culture at a critical phase.</li><li>Opportunity to build out HR programs from the ground up.</li><li>Highly visible role with room for advancement in a growth-focused organization.</li></ul><p><br></p>
We are looking for a skilled Product Analyst to join our team in Atlanta, Georgia. The ideal candidate will play a key role in bridging the gap between business needs and technical solutions, ensuring the effective implementation of promotional strategies and system enhancements. This role offers the opportunity to work closely with stakeholders, analyze data, and drive impactful decisions.<br><br>Responsibilities:<br>• Collaborate with business stakeholders to convert promotion planning needs into actionable system features and workflows.<br>• Evaluate promotional and optimization data to uncover trends, insights, and opportunities for better decision-making.<br>• Propose and implement process improvements to streamline and standardize trade promotion operations.<br>• Create detailed documentation to validate new business requirements and ensure clear communication across teams.<br>• Support testing, deployment, and training activities to facilitate successful adoption of new solutions.<br>• Advocate for change by guiding teams through the adoption of innovative tools, processes, and methodologies.
We are looking for a detail-oriented Bookkeeper to join our team on a Contract basis in Atlanta, Georgia. This role combines accounting responsibilities with administrative support, offering a dynamic opportunity for individuals who excel in multitasking and organization. The position requires working on-site three days per week, with the potential for remote work one day a week once the role is established.<br><br>Responsibilities:<br>• Process journal entries, deposits, and bank reconciliations across multiple accounts.<br>• Coordinate monthly check runs and ensure the timely mailing of certified checks.<br>• Prepare meeting materials, record minutes, and manage catering arrangements for events.<br>• Create social media content, including drafting posts and designing visuals using Canva.<br>• Maintain and organize office documents, binders, and other materials for easy access.<br>• Record investment account transactions and journal entries using QuickBooks.<br>• Collaborate with team members to ensure smooth office operations and handle ad-hoc tasks as required.<br>• Utilize Microsoft Office tools to perform data entry, generate reports, and support administrative functions.<br>• Participate in virtual meetings via Microsoft Teams while maintaining effective communication with the team.
<p>Risk Advisory – IT Audit Manager</p><p>Location: Atlanta, GA (Hybrid)</p><p>Does NOT offer sponsorship or C2C now or in the future</p><p><br></p><p>Robert Half is seeking an experienced and driven IT Audit Manager to join a Risk Advisory Services practice. In this leadership role, you will manage and deliver IT risk consulting engagements—including SOX compliance, SOC readiness and reporting, and cybersecurity assessments—across a variety of industries. You’ll work closely with clients to enhance their internal control environments, manage compliance efforts, and mitigate risk.</p><p><br></p><p><br></p>
<p>We are looking for a skilled Associate Attorney to assist a boutique law firm in Atlanta, Georgia. This position offers an excellent opportunity for candidates with a strong background in civil litigation and federal legal processes. </p><p><br></p><p>Responsibilities:</p><p>• Draft legal complaints and ensure accuracy and thoroughness in documentation.</p><p>• Conduct comprehensive legal research to support case strategies.</p><p>• Prepare motions and manage deposition processes effectively.</p><p>• Review discovery materials to identify critical information and insights.</p><p>• Collaborate with team members to develop case strategies and solutions.</p><p>• Handle civil litigation tasks with professionalism and attention to detail.</p><p>• Maintain compliance with legal regulations and deadlines.</p><p>• Engage in federal litigation processes, ensuring all procedural requirements are met.</p>
<p>We are looking for a skilled Inventory Analyst to join a team on a long-term contract basis. In this role, you will be responsible for managing inventory forecasting and planning within mass retail distribution channels, ensuring optimal stock levels and seamless production and shipping processes. This position offers an exciting opportunity to collaborate with various teams and contribute to the development of efficient inventory management systems.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement inventory forecasting strategies to meet demand within mass retail channels.</p><p>• Analyze historical data and market trends to optimize stock levels and reduce out-of-stock scenarios.</p><p>• Coordinate with production and logistics teams to ensure timely product availability.</p><p>• Create and maintain dashboards and reporting systems for inventory and supply chain performance monitoring.</p><p>• Communicate effectively with stakeholders and retail partners to align on inventory needs and stock status.</p><p>• Support the integration and improvement of inventory planning tools and processes.</p><p>• Utilize advanced Excel techniques to generate insights and support decision-making.</p><p>• Ensure production schedules and shipping align with forecasted demand.</p><p>• Travel occasionally to manufacturing sites or retail partners as required.</p>
We are looking for a skilled Contracts Administrator to join our team in Atlanta, Georgia. This is a contract position within the non-profit sector that requires attention to detail and expertise in managing contracts effectively. The ideal candidate will have experience with contract administration and be capable of extracting and organizing key information from various documents.<br><br>Responsibilities:<br>• Review and analyze contracts to identify and extract relevant clauses and information.<br>• Input and organize contract data into designated systems with accuracy.<br>• Ensure compliance with organizational standards and legal requirements during contract revisions.<br>• Manage electronic and paper contract files, maintaining proper documentation and accessibility.<br>• Collaborate with team members to streamline contract workflows and processes.<br>• Assist in cleaning up and organizing original contract data to improve efficiency.<br>• Monitor deadlines and ensure timely completion of contract-related tasks.<br>• Provide recommendations for optimizing contract administration processes.<br>• Communicate effectively with stakeholders to address contract-related inquiries.<br>• Support the transition to new systems by ensuring contract data integrity.
We are looking for a Staff Accountant to join our team on a contract basis in Atlanta, Georgia. In this role, you will focus on managing financial tasks, including addressing a substantial backlog of bank reconciliations. This position requires strong accounting expertise and familiarity with tools such as Aderant and Excel to perform key financial functions effectively.<br><br>Responsibilities:<br>• Perform detailed bank reconciliations to address and resolve backlog issues.<br>• Utilize Aderant software to manage legal-specific accounting tasks.<br>• Prepare and analyze corporate tax returns and sales tax documentation.<br>• Generate and review journal entries to maintain accurate financial records.<br>• Update and maintain the general ledger with precise and timely entries.<br>• Create advanced Excel reports, including pivot tables and VLOOKUPs, for financial analysis.<br>• Collaborate with the Controller and Reporting/Analytics Director to streamline accounting processes.<br>• Ensure compliance with organizational policies and industry standards in accounting operations.
We are looking for a highly skilled Senior Attorney to join our team in Atlanta, Georgia. This role requires a legal expert with strong analytical abilities and expertise in handling data. If you excel in managing complex tasks and have a passion for precision, we encourage you to apply.<br><br>Responsibilities:<br>• Conduct detailed numeric data entry with accuracy and efficiency.<br>• Apply advanced analytical skills to assess legal documents and cases.<br>• Manage computer-based data entry processes, ensuring compliance with organizational standards.<br>• Handle post-closing activities with attention to legal and procedural requirements.<br>• Maintain organized records and documentation for ongoing cases.<br>• Collaborate with colleagues to review and refine legal strategies.<br>• Ensure the integrity of data within all legal processes.<br>• Provide regular updates and reports on case progress and outcomes.<br>• Offer expert advice on legal matters related to data handling and compliance.<br>• Utilize legal knowledge to support decision-making within the firm.
<p>We are working closely with a client based in Atlanta who is seeking a Web Developer to design, build, and support scalable web applications. This role focuses on the OutSystems Low-Code platform, AngularJS, .NET REST APIs, Python REST services, and SQL. You’ll collaborate with internal teams and partner companies to enhance in-house applications and deliver meaningful business value.</p><p><br></p><p>Responsibilities</p><ul><li>Develop and maintain web applications using OutSystems, AngularJS, .NET, Python, and SQL.</li><li>Collaborate with analysts, project managers, developers, and partners to define and deliver effective solutions.</li><li>Enhance existing applications to improve performance, reliability, and user experience.</li><li>Troubleshoot complex production issues using log analysis, source code review, and data diagnostics.</li><li>Participate in code reviews and maintain clear, accurate technical documentation.</li><li>Use SQL queries and data analysis to support reporting and business decision-making.</li><li>Ensure all solutions comply with internal policies, security standards, and SOX requirements.</li></ul><p><br></p><p><br></p>
The Business Analyst will support day-to-day operations by gathering requirements, documenting processes, and assisting with data-driven decision-making. This role partners closely with stakeholders, developers, and QA to translate business needs into clear user stories and functional requirements. The BA will also use SQL to pull basic data for reports and validations, and create simple wireframes in Figma to support UI/UX discussions. This is an onsite contract-to-permanent position ideal for someone early in their BA career (1–3 years).
We are looking for a detail-oriented Medical Coder to join our team on a long-term contract basis. In this role, you will be responsible for accurately reviewing and coding inpatient medical records using established standards and guidelines. This position is based in Atlanta, Georgia, and offers the opportunity to contribute to the efficiency and compliance of healthcare documentation processes.<br><br>Responsibilities:<br>• Review inpatient medical records to assign accurate ICD-10-CM and CPT codes.<br>• Ensure all coding practices comply with regulatory requirements, payer policies, and official guidelines.<br>• Collaborate with healthcare professionals to clarify clinical documentation and resolve coding discrepancies.<br>• Stay updated on coding standards, payment systems, and healthcare regulations.<br>• Participate in audits and quality improvement initiatives to ensure coding accuracy.<br>• Protect the confidentiality and integrity of patient information throughout the coding process.<br>• Meet established productivity and accuracy benchmarks to support organizational goals.<br>• Assist in staff training efforts to enhance coding knowledge and compliance.
<p>Robert Half HR Solutions is partnering with a client in the Metro Atlanta area that is looking to add an HR Manager to their team. The HR Manager will lead employee relations and performance management initiatives within a dynamic environment. This role requires a strategic thinker with the ability to navigate complex multistate operations and ensure compliance with HR policies and procedures. You will play a key role in fostering a positive workplace culture while managing sensitive and confidential matters.</p><p><br></p><p>Responsibilities:</p><p>• Oversee all aspects of employee relations, including resolving workplace conflicts and promoting a positive work environment.</p><p>• Develop and implement performance management strategies to enhance employee engagement and productivity.</p><p>• Ensure compliance with HR policies, procedures, and regulations across multiple states.</p><p>• Provide guidance and support to management on handling sensitive and confidential employee matters.</p><p>• Collaborate with leadership to align HR practices with organizational goals.</p><p>• Conduct training sessions for employees and managers on HR-related topics such as workplace policies and performance improvement.</p><p>• Analyze HR metrics to identify trends and recommend improvements.</p><p>• Manage recruitment and onboarding processes to ensure a seamless experience for new hires.</p><p>• Maintain accurate documentation and records related to HR activities.</p><p>• Stay updated on industry trends and legal requirements to adapt HR strategies accordingly.</p>
<p>Robert Half HR Solutions is currently partnering with a client that is looking to add a Benefits Administrator to their team. The Benefits Administrator will support 1400+ employees across multiple states. The experienced, detail-oriented Benefits Administrator will manage and administer all aspects of their employee benefits programs. This is a sole contributor role responsible for oversight and day-to-day execution of their medical, dental, vision, disability, and leave management plans, serving as the primary point of contact for all employee benefits queries.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sole Benefits Administration:</strong> Own all aspects of employee benefits management in-house for 1,400 employees across multiple states.</li><li><strong>Plan Oversight:</strong> Administer medical, dental, vision, and disability plans. Troubleshoot issues, process enrollments/changes/terminations, and maintain data accuracy.</li><li><strong>Leave Management:</strong> Oversee all leaves of absence (LOA), FMLA, and ADA processes internally—assess eligibility, prepare and send required letters, monitor cases (typically 5–8 employees out at a time), and maintain compliance documentation.</li><li><strong>Workers’ Comp Coordination:</strong> Interface with the workers’ compensation vendor and coordinate integration of claims leading to FMLA or ADA cases.</li><li><strong>Open Enrollment:</strong> Lead the annual benefits open enrollment process, ensuring smooth execution, accurate communications, and data integrity.</li><li><strong>Carrier Feeds/EDI Integration:</strong> Manage carrier data feeds, troubleshoot errors, and serve as the liaison with plan carriers.</li><li><strong>Invoice Reconciliation:</strong> Review, reconcile, and process benefits invoices. Resolve discrepancies and support finance with reporting.</li><li><strong>Employee Education & Support:</strong> Serve as the subject matter expert and first point of contact for all employee questions regarding benefits, providing education and customer support as needed.</li></ul><p><br></p><p>This is a great opportunity to join a growing organization and work for a dynamic HR Leader!</p><p><br></p>
<p>We are looking for a skilled GenAI Application Developer to join our 100% remote team. In this role, you will focus on creating and maintaining software applications while utilizing industry-standard frameworks. This is a Long-term Contract position that offers the opportunity to work on moderately complex projects and collaborate with technical teams to deliver impactful solutions.</p><p><br></p><p>Amazon Connect application development and configuration: </p><ul><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li></ul><p>AI orchestration and backend services: </p><ul><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li></ul><p>Data safety and compliance: </p><ul><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li></ul><p>Web and chat integration: </p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul><p><br></p>
