We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract position, you will play a pivotal role in managing customer interactions, ensuring smooth order processing, and delivering exceptional service. This role requires a proactive individual with excellent organizational and communication skills to support our operations effectively.<br><br>Responsibilities:<br>• Manage customer orders from initiation to delivery, ensuring accuracy and timely completion.<br>• Perform precise technical data entry to maintain accurate records.<br>• Communicate with customers and sales teams to ensure all documentation is up-to-date and complete.<br>• Utilize internal databases for tracking orders and addressing customer requests or modifications.<br>• Respond to customer inquiries professionally and document interactions in the system.<br>• Collaborate with field service teams to address and resolve long-term service challenges.<br>• Handle incoming calls regarding order status with clarity and professionalism.<br>• Support accounts receivable processes by verifying billing accuracy and following up on collections.<br>• Prepare regular and specialized reports related to management or quality metrics.<br>• Identify and recommend process improvements to enhance operational efficiency.

• Minimum of 3–5 years of experience in customer service, order management, or administrative roles, preferably in industries such as home improvement, building materials, furniture, or manufacturing.<br>• Proficiency in Microsoft Office tools and familiarity with SAP or similar systems.<br>• Strong organizational skills with a keen attention to detail and ability to multitask.<br>• Excellent communication skills and a proactive approach to problem-solving.<br>• Reliable, self-motivated, and able to work collaboratively in a team environment.<br>• Comfortable managing numerical data and creating reports.<br>• Ability to maintain confidentiality and adhere to high standards of accuracy and integrity.<br>• Proven ability to handle high-pressure situations and follow through on tasks.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>