We are looking for a skilled Systems Administrator to join our team in Malvern, Pennsylvania. This Contract to permanent position is ideal for a detail-oriented individual with expertise in Encompass Administration and system configuration, who thrives in a dynamic, collaborative environment. The role involves maintaining core mortgage systems, optimizing workflows, and ensuring seamless integrations to support business objectives.<br><br>Responsibilities:<br>• Administer and configure the Loan Origination System (Encompass) and other core mortgage systems to ensure optimal functionality.<br>• Troubleshoot system issues, providing timely resolution and support to end-users.<br>• Manage user roles, profiles, security settings, and loan setup configurations, including advanced coding as required.<br>• Collaborate with management to enhance system integrations and align technology solutions with business needs.<br>• Lead projects for the implementation and upgrade of mortgage applications, maintaining vendor relationships and coordinating releases.<br>• Provide training and documentation to end-users, ensuring compliance with internal audits and disaster recovery protocols.<br>• Monitor system effectiveness and implement improvements to meet organizational goals.<br>• Communicate project updates, system changes, and issue resolutions effectively to stakeholders.<br>• Support adherence to regulatory requirements, including risk management and compliance protocols.<br>• Promote a collaborative team environment and uphold organizational values in all interactions.
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
<p>Description:</p><p> We are looking for a DevOps Engineer to support cloud deployments. This role requires a self-starter who is adept at solving problems is a collaborative teammate and an effective communicator at all levels within an organization. </p><p><br></p><p> Responsibilities:</p><p> - Collaborate with Software Development teams Product Managers and Business Owners to ensure smooth deployment and operation of systems.</p><p> - Build CI/CD pipeline configurations to orchestrate provisioning and deployment of both large and small-scale systems.</p><p> - Automate tools to monitor system health and reliability to support business process requirements.</p><p> - Troubleshoot and resolve issues in development test and production environments.</p><p> - Communicate status and risks to the product teams.</p><p> - Help automate and streamline operations and processes.</p><p> - Build and maintain tools for deployment monitoring and operations.</p>
<p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****</p><p><br></p><p>We are looking for a skilled Senior Software Engineer to join our team in Calabasas, California.This individual will collaborate on designing, developing, and maintaining innovative software solutions tailored to the entertainment and recreation industry. This position is hybrid 4 days a week on-site and 1 day remote. The Senior Software Engineer will mentor and lead team of software engineers. This role offers the opportunity to work with cutting-edge technologies and contribute to impactful projects.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain software applications using C#, .NET, and ASP.NET frameworks.</p><p>• Collaborate with team members to design and implement user-friendly interfaces leveraging JavaScript and React.js.</p><p>• Ensure the performance, quality, and responsiveness of applications through thorough testing and debugging.</p><p>• Participate in code reviews to maintain high standards of software development practices.</p><p>• Create technical documentation to support development and maintenance processes.</p><p>• Work closely with stakeholders to understand project requirements and deliver customized solutions.</p><p>• Troubleshoot and resolve software issues in a timely and efficient manner.</p><p>• Stay updated on emerging technologies and integrate them into development workflows when appropriate.</p><p>• Provide ongoing support and enhancements to existing software systems.</p>
<p><strong>Job Title: Data Engineer</strong></p><p><strong>Overview:</strong></p><p> We’re seeking a motivated Data Engineer with 1–5 years of experience to join our team. This role is perfect for someone with strong technical skills who enjoys building and optimizing data pipelines, working with modern cloud data tools, and collaborating in a fast-paced environment. Oil & Gas industry experience is a plus but not required.</p><p><strong>Responsibilities:</strong></p><ul><li>Design, build, and maintain data pipelines to extract, transform, and load data.</li><li>Work with APIs to pull and integrate data from multiple sources.</li><li>Utilize Azure Data Factory (ADF), Fabric, or Databricks for data movement and transformation.</li><li>Store and model data in SQL and Snowflake.</li><li>Collaborate with team members to support reporting, dashboards, and business intelligence needs.</li></ul>
<p>The Data Engineer will support our Data Analytics team in building our analytics products. This role will be responsible for adding features to our production data pipeline and performing ad-hoc analysis of raw and processed data. The ideal candidate will have experience building and optimizing data pipelines and enjoys learning and working with cutting edge technologies.</p><p><br></p>
We are looking for a skilled Data Engineer to join our team on a long-term contract basis. In this role, you will contribute to the development and optimization of data pipelines, ensuring the seamless integration of platforms and tools. Based in Jericho, New York, this position offers an exciting opportunity to work with advanced technologies in the non-profit sector.<br><br>Responsibilities:<br>• Design and implement scalable data pipelines to support organizational goals.<br>• Develop and maintain data integration processes using tools such as Apache Spark and Python.<br>• Collaborate with cross-functional teams to leverage Tableau for data visualization and reporting.<br>• Work extensively with Salesforce and NetSuite to optimize data flow and system functionality.<br>• Utilize ETL processes to transform and prepare data for analysis and decision-making.<br>• Apply expertise in Apache Hadoop and Apache Kafka to enhance data processing capabilities.<br>• Troubleshoot and resolve issues within cloud-based and on-premise data systems.<br>• Ensure the security and integrity of all data management practices.<br>• Provide technical support and recommendations for system improvements.
<p>We are looking for an experienced and innovative Software Engineer's (Mid and Senior level) to join our team in Sandy, Utah. In this role, you’ll design and develop advanced solutions that drive automation in the cybersecurity domain, impacting enterprise customers worldwide. You’ll work on systems at scale, collaborate with industry-leading professionals, and see the direct results of your contributions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement creative solutions using advanced technologies to enhance platform functionality.</p><p>• Design secure and efficient APIs to streamline and automate security operations.</p><p>• Lead efforts in continuous integration, deployment, and optimization of complex software systems.</p><p>• Automate key stages of the software development lifecycle for improved efficiency.</p><p>• Collaborate with internal and external teams to ensure seamless product functionality and user satisfaction.</p><p>• Take ownership of projects, ensuring timely delivery and high-quality output.</p><p>• Mentor team members, fostering a culture of knowledge sharing and collaboration.</p><p>• Create scalable systems that address enterprise-level challenges and deliver measurable results.</p>
We are looking for an experienced Sr. Software Engineer to join our team in Jacksonville, Florida. This is a long-term contract position offering the opportunity to develop and deploy innovative applications while working with cutting-edge technologies. The ideal candidate will have strong problem-solving skills and a deep understanding of software development processes.<br><br>Responsibilities:<br>• Design, develop, and implement applications that meet business requirements and technical specifications.<br>• Utilize Domino Designer tools to create, modify, and maintain applications.<br>• Manage and optimize Domino databases, ensuring efficient access and organization of data.<br>• Write and troubleshoot scripts using LotusScript and JavaScript to enhance application functionality.<br>• Build web-based interfaces using JavaScript and other web development tools.<br>• Analyze and resolve technical issues related to Domino applications and infrastructure.<br>• Collaborate with team members and stakeholders to ensure successful project delivery.<br>• Apply domain knowledge to understand and support business workflows and processes.<br>• Develop APIs to facilitate seamless integration between systems.<br>• Stay updated on industry trends and technologies to continuously improve application development practices.
<p><strong>Skills and Knowledge:</strong></p><ul><li>Excellent understanding of Relational Database Design</li><li>Strong technical experience in database development, performing DDL operations, writing queries and stored procedures, and optimizing database objects</li><li>Working knowledge of ETL using SSIS or comparable tool</li><li>Solid reporting skills preferably using SSRS</li><li>Establishment and implementation of reporting tools to create reports and dashboards using SSRS, Power BI, Tableau, or similar analytic tool</li><li>Experience with Data management standards such as data governance is a plus</li><li>Effective analyst able to work closely with non-technical users</li><li>Knowledge of MS Access, MS Visual Studio, Crystal Reports or Datawatch Monarch is a plus</li><li>Proficiency in interpersonal communication, presentation, problem solving and</li></ul><p><br></p>
<p>FULLY ONSITE ROLE in Clearwater, FL. NOT A REMOTE POSITION. INTERVIEWS BEING SET UP WITH OUR CLIENT BEING SET UP THIS WEEK, VERY QUICK MOVING HIRE. FULLY ONSITE ROLE. NOT A REMOTE POSITION.</p><p><br></p><p>We are looking for an experienced Senior PHP/Oracle Full Stack Developer to join our team in Pinellas Park, Florida. In this Contract-to-Permanent position, you will play a critical role in designing, developing, and maintaining cutting-edge web applications that seamlessly integrate front-end user interfaces with robust back-end functionality. The ideal candidate will be passionate about creating efficient, scalable solutions and thrive in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement responsive web applications from concept to deployment, ensuring seamless functionality and user experience.</p><p>• Develop engaging front-end interfaces using technologies such as HTML5, CSS3, JavaScript, and modern frameworks.</p><p>• Create and optimize Oracle database connections and queries to support application performance.</p><p>• Write efficient PL/SQL procedures and functions to enhance application capabilities.</p><p>• Collaborate with cross-functional teams to deliver high-quality software solutions.</p><p>• Troubleshoot, debug, and optimize application performance across the full stack.</p><p>• Implement RESTful APIs and integrate them with web applications.</p><p>• Manage and maintain Oracle database systems, including performance tuning and troubleshooting.</p><p>• Participate in code reviews and contribute to best practices in development.</p><p>• Stay updated on emerging technologies and tools to drive innovation and efficiency.</p>
We are looking for a skilled and driven Data Engineer to join our team in San Juan Capistrano, California. This role centers on building and optimizing data pipelines, integrating systems, and implementing cloud-based data solutions. The ideal candidate will have a strong grasp of modern data engineering tools and techniques and a passion for delivering high-quality, scalable solutions.<br><br>Responsibilities:<br>• Design, build, and optimize scalable data pipelines using tools such as Databricks, Apache Spark, and PySpark.<br>• Develop integrations between internal systems and external platforms, including CRMs like Salesforce and HubSpot, utilizing APIs.<br>• Implement cloud-based data architectures aligned with data mesh principles.<br>• Collaborate with cross-functional teams to model, transform, and ensure the quality of data for analytics and reporting.<br>• Create and maintain APIs while testing and documenting them using tools like Postman and Swagger.<br>• Write efficient and modular Python code to support data processing workflows.<br>• Apply best practices such as version control, CI/CD, and code reviews to ensure robust and maintainable solutions.<br>• Uphold data security, integrity, and governance throughout the data lifecycle.<br>• Utilize cloud services for compute, storage, and orchestration, including platforms like AWS or Azure.<br>• Work within Agile and Scrum methodologies to deliver solutions efficiently and collaboratively.
<p>We are looking for a highly skilled Sr. Software Engineer to join our dynamic team in Hilliard, Ohio. In this role, you will leverage your technical expertise to develop innovative software solutions and lead engineering teams through complex projects. If you have a passion for problem-solving and staying ahead of emerging technologies, this is the perfect opportunity to make a meaningful impact in the tech industry.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement advanced software solutions across diverse projects, ensuring high-quality outcomes.</p><p>• Lead and mentor engineering teams, providing guidance and technical expertise throughout all stages of development.</p><p>• Build and maintain scalable applications, APIs, and database models to meet business needs.</p><p>• Collaborate with product managers, UX designers, and business stakeholders to gather and refine project requirements.</p><p>• Manage software deployments and provide post-release support to ensure smooth operation.</p><p>• Recommend and implement process improvements to enhance productivity and software quality.</p><p>• Conduct thorough code reviews and approve changes to ensure adherence to best practices.</p><p>• Evaluate team performance and foster growth through constructive feedback.</p><p>• Stay updated on emerging technologies and industry trends to drive innovation.</p><p>• Assess and select appropriate frameworks, technologies, platforms, and tools for project success.</p>
<p>IMMEDIATE HIRE! SENIOR SALESFORCE DEVELOPER</p><p>Senior SalesForce Engineer (Direct Hire Perm)</p><p><br></p><p>LOCATION: Des Moines, Iowa HYBRID.</p><p><br></p><p>Must be eligible to work in the US. FTE PERMANENT PLACEMENT NOT REMOTE!!!</p><p><br></p><p>WHY YOU SHOULD APPLY: AWESOME TECH CULTURE with a new technical REBOOT of this Salesforce team where you can.</p><p><br></p><p>YOU WILL GET AN ANNUAL DREAMFORCE CONFERENCE TRIP ATTENDEE PAID FOR !!</p><p><br></p><p>This is a new transition to Salesforce where the company has implemented but a REBOOT to leverage Salesforce capabilities to truly leverage the Salesforce platform across business areas! The business is hungry for seeing how Salesforce can impact their business! You will get the opportunity to lead a Salesforce integration from a technical standpoint, and lead projects, and solutioning!</p><p><br></p><p>This is a Direct Hire Permanent position with one of our client companies in the Des Moines, IA area. is best to call me directly or message me on LinkedIn, Carrie Danger SVP Permanent Placement.</p><p><br></p><p>Great people on this team and a very RICH benefits **Bonus, Stock, 2 ½ day weekends with a SHORT work week / EARLY out Fridays!!! ** are just a few of the qualities that make this company culture great!</p><p><br></p>
<p>We are looking for an experienced Atlassian Developer in <strong>Salt Lake City (almost to west valley), Chicago/Franklin Park, Houston, or Las Vegas.</strong> In this role, you will leverage your expertise in Atlassian tools, such as Jira Software, Jira Service Management, and Confluence, to design and implement solutions that enhance workflow efficiency and application integration. </p><p><br></p><p>Responsibilities:</p><p>• Administer and configure Jira Software, Jira Service Management, and Confluence to meet organizational needs.</p><p>• Design and implement advanced workflows, templates, and automation processes to streamline operations.</p><p>• Develop and integrate applications with Atlassian tools to ensure seamless functionality.</p><p>• Collaborate with stakeholders to identify requirements and create tailored solutions.</p><p>• Manage complex architecture setups and configurations for Atlassian platforms.</p><p>• Provide ongoing support and troubleshooting for Atlassian tools to maintain optimal performance.</p><p>• Document processes and configurations to facilitate knowledge sharing and system maintenance.</p><p>• Stay updated on industry best practices and technological advancements related to Atlassian tools.</p><p>• Train and support team members in utilizing Atlassian systems effectively.</p>
<p>We are in search of an IT Director to join our team, located in Upper Bergen County, New Jersey. This role involves overseeing and managing IT-related initiatives, ensuring alignment with our strategic objectives. As an IT Director, you will be working closely with various departments to develop and implement technology solutions that are cost-effective and enhance business performance. </p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Design and implement secure IT solutions to meet business requirements</p><p>• Oversee the management and implementation of <strong>Business Central, Power BI, Azure</strong>, and other cloud-based solutions</p><p>• Develop IT strategies that are in alignment with business goals and objectives</p><p>• Lead strategic planning initiatives to improve technological capabilities</p><p>• Manage and lead <strong>IT Projects</strong> from initiation to completion, ensuring they are delivered on time and align with business needs</p><p>• Develop and maintain security standards, policies, and best practices across multiple platforms</p><p>• Drive digital transformation efforts to improve operational efficiency</p><p>• Oversee budgeting, resource allocation, and cost optimization for IT projects</p><p>• Manage the IT team, external vendors, and consultants to achieve project goals</p><p>• Ensure robust security and risk management frameworks are in place</p>
We are looking for a skilled Software Developer to join our team on a long-term contract basis in Pittsburgh, Pennsylvania. This role focuses on backend development, requiring expertise in C#, ASP.NET, JavaScript, and database management. The ideal candidate will be passionate about innovation and thrive in creating efficient, user-friendly applications while collaborating with cross-functional teams.<br><br>Responsibilities:<br>• Design, develop, and implement new features to enhance existing applications.<br>• Collaborate closely with cross-functional teams to define technical requirements and deliver solutions.<br>• Write clean, efficient, and maintainable code following industry best practices.<br>• Review and improve code quality through thorough debugging and testing.<br>• Optimize application performance to ensure smooth functionality.<br>• Troubleshoot and resolve issues in existing systems, ensuring backward compatibility.<br>• Gather and analyze user feedback to enhance application usability and functionality.<br>• Stay updated with emerging technologies and recommend their integration where beneficial.<br>• Participate in Agile Scrum processes, including planning, reviews, and retrospectives.
<p>In this role, you will design, develop, and maintain critical applications while ensuring optimal performance and functionality. You will collaborate closely with various teams to create innovative software solutions and provide technical expertise in troubleshooting and enhancing systems.</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Design, develop, and maintain core software applications to ensure high performance, reliability, and scalability.</li><li>Write, implement, and manage clean, efficient, and well-documented source code.</li><li>Partner with cross-functional teams to build and deploy prototype applications across multiple platforms.</li><li>Integrate software components and systems through function calls to ensure seamless interoperability.</li><li>Collaborate with management to analyze business processes and identify application or system requirements.</li><li>Diagnose and resolve production issues, ensuring minimal downtime and optimal functionality.</li><li>Research, evaluate, and implement new software solutions and reporting tools as needed.</li><li>Provide technical support and implement enhancements to improve system performance and user experience.</li><li>Develop and optimize database queries to support reporting and data analysis needs.</li></ul>
We are looking for an experienced Senior Fullstack Developer to drive the development of cutting-edge features and APIs for our proprietary Content Management System platform. This role offers the opportunity to work with modern technologies and contribute to scalable, high-performance software solutions that enhance the delivery and monetization of media content in live events, stadiums, and broadcasts. Collaboration with cross-functional teams will be a key aspect of this position, ensuring impactful and efficient software development.<br><br>Responsibilities:<br>• Design and develop innovative features and RESTful APIs for the company’s Content Management System platform.<br>• Maintain and improve the existing codebase built with React, Node.js, Java, Python, and PostgreSQL.<br>• Optimize application performance, scalability, and reliability to support high-demand environments.<br>• Work closely with product managers, designers, and engineers to translate business requirements into technical solutions.<br>• Conduct code reviews, participate in architecture discussions, and contribute to technical planning.<br>• Ensure adherence to best practices in software development, testing, and deployment processes.<br>• Troubleshoot and resolve production issues promptly to minimize disruptions.<br>• Provide guidance to less experienced developers and foster a culture of collaboration and continuous improvement within the team.
<p>Robert Half is actively building a pipeline of mid-level Systems Administrators for upcoming client projects. This is a proactive recruitment posting designed to connect with IT professionals who are ready for their next opportunity.</p><p>As a Systems Administrator, you’ll play a key role in maintaining secure, reliable, and high-performing IT environments while leveraging cloud and device management technologies.</p><p><br></p><p><strong>Core Duties</strong></p><ul><li>Configure and manage Intune for endpoint security, compliance, and application deployment</li><li>Administer and support cloud infrastructure in Microsoft Azure</li><li>Manage Active Directory, Group Policy, DNS, and DHCP services</li><li>Perform server patching, monitoring, and troubleshooting</li><li>Maintain virtualization platforms (VMware, Hyper-V)</li><li>Ensure system security standards and compliance requirements are met</li><li>Act as escalation point for Tier II/III issues</li></ul>
<p>We are looking for an experienced and innovative Senior Software Engineer to join our dynamic team in Hilliard, Ohio. In this role, you will collaborate with cross-functional teams to deliver high-quality products. If you thrive on solving complex problems and staying ahead of industry trends, this is the perfect opportunity to make an impact.</p><p><br></p><p>Responsibilities:</p><p>• Design and develop advanced software solutions tailored to meet complex business needs.</p><p>• Lead and mentor a team of engineers, providing guidance throughout project lifecycles.</p><p>• Build and maintain scalable applications, APIs, and database models to ensure optimal performance.</p><p>• Collaborate closely with product managers, user experience designers, and stakeholders to gather and refine project requirements.</p><p>• Manage software deployments and provide post-release support to ensure seamless operation.</p><p>• Recommend and implement best practices, tools, and processes to improve productivity and code quality.</p><p>• Conduct rigorous code reviews and approve changes to maintain high development standards.</p><p>• Evaluate team performance, offering constructive feedback and guidance for growth.</p><p>• Stay updated on emerging technologies and industry trends to propose innovative solutions.</p><p>• Assess and integrate frameworks, platforms, and tools to enhance development capabilities.</p>
We are looking for a Senior DevOps Engineer to join our dynamic team in Nutley, New Jersey. This is an exciting opportunity to take a leadership role in shaping the infrastructure and operational excellence of a fast-scaling ecommerce and live commerce platform. As the technical lead for DevOps, you will play a pivotal role in driving innovation, reliability, and scalability for a product that is redefining digital marketplaces.<br><br>Responsibilities:<br>• Design and optimize cloud infrastructure to support the scalability and performance of our ecommerce platform.<br>• Implement and manage robust CI/CD pipelines to streamline development and deployment processes.<br>• Monitor system health and establish best practices for observability and incident response.<br>• Collaborate with product and executive teams to align technical strategies with business goals.<br>• Develop and maintain comprehensive DevOps documentation and workflows.<br>• Mentor and guide less experienced developers and contribute to a high-performing engineering culture.<br>• Identify and address security vulnerabilities and ensure compliance with industry standards.<br>• Advocate for DevOps principles across the organization, fostering a culture of reliability and scalability.<br>• Coordinate with external engineering partners and internal teams for seamless feature development.
We are looking for a Senior Software Engineer to lead the development and deployment of enterprise-level software solutions. This role focuses on delivering high-quality, secure, and efficient systems while ensuring their ongoing maintenance and optimization. The ideal candidate will also provide strategic technical guidance to senior leadership, evaluate emerging technologies, and foster innovation within the team.<br><br>Responsibilities:<br>• Oversee code deployments across multiple product teams, including cloud-based, mobile, and on-premise applications.<br>• Manage the release repository and maintain documentation for build and release procedures.<br>• Plan and execute release governance, risk assessments, milestone tracking, and production readiness reviews.<br>• Provide strategic technical advice to senior management regarding long-term systems planning and the adoption of new hardware and software.<br>• Conduct research on emerging technologies to enhance security, improve operations, and streamline deployment processes.<br>• Lead and guide both local and offshore teams to deliver technical support and maintain operational effectiveness.<br>• Develop and enforce policies and procedures to ensure the quality and security of application development and system administration.<br>• Collaborate with business units and technology vendors to implement and support technology solutions that meet organizational needs.<br>• Identify opportunities for operational improvements through the use of advanced technologies.<br>• Perform additional duties as assigned to support the organization's objectives.
<p>Responsibilities:</p><p>• Coordinate and manage identity and access management projects, ensuring deadlines are met and deliverables are completed successfully.</p><p>• Collaborate with global teams to design, build, and deploy services across the Americas zone.</p><p>• Oversee the overhaul of delegation models for Active Directory, including permissions and access enhancements.</p><p>• Configure access controls and ensure security improvements within directory services.</p><p>• Utilize technical knowledge of Active Directory and Azure Entra ID to support project execution and troubleshooting.</p><p>• Facilitate meetings with various IT stakeholders, driving discussions and documenting outcomes.</p><p>• Prepare technical documentation and reports using Microsoft Word, Excel, and PowerPoint.</p><p>• Leverage ServiceNow for ticketing and tracking project-related tasks.</p><p>• Conduct research on new technologies to support ongoing and future initiatives.</p><p>• Act as a liaison between technical teams and business units to ensure clear communication and alignment.</p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
