We are looking for a detail-oriented Administrative Assistant to join our team in Miami Beach, Florida. In this long-term contract position, you will play a vital role in ensuring efficient front desk operations while providing exceptional support to both staff and patients. This role requires strong organizational skills and the ability to handle administrative tasks with professionalism and discretion.<br><br>Responsibilities:<br>• Welcome patients upon arrival and assist them with the check-in process.<br>• Maintain an organized and tidy reception and front desk area.<br>• Address patient inquiries regarding appointments and instructions with clarity and professionalism.<br>• Collect payments and ensure patient information is accurately updated.<br>• Manage patient files, perform basic record-keeping, and support staff with administrative tasks.<br>• Prepare charts and collaborate with the team on various office tasks.<br>• Keep track of office supplies and ensure medical inventory is well-organized.<br>• Adhere to organizational policies to safeguard patient confidentiality and privacy.
<p>Robert Half is seeking a detail oriented and experienced Patient Access Specialist to support high-quality service and efficient operations. This role would serve the Indianapolis area.</p><p> </p><p>Hours: Monday - Friday 8am - 5pm</p><p> </p><p>Responsibilities for the position include the following:</p><p> </p><ul><li>Greet and assist patients entering healthcare facilities, ensuring a positive customer experience.</li><li>Verify and update patient information, demographics, and insurance details accurately.</li><li>Manage appointment scheduling, registration, and admissions processes.</li><li>Collaborate with clinical and administrative teams to facilitate seamless patient flow.</li><li>Communicate with insurance providers to review coverage and preauthorization requirements.</li><li>Answer patient inquiries and provide knowledgeable support regarding healthcare services.</li><li>Maintain compliance with all healthcare regulations, privacy standards, and confidentiality policies.</li><li>Handle billing inquiries and collect co-payments or outstanding balances as needed.</li><li>Document patient interactions and update all necessary records promptly.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Administrative Assistant to join our team in Chattanooga, Tennessee. This direct hire, permanent position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently. You will play a key role in supporting office operations and ensuring smooth communication within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally and direct inquiries to the appropriate department.</p><p>• Provide administrative support by managing schedules, coordinating meetings, and organizing documentation.</p><p>• Prepare expense reports with accuracy and ensure timely submission.</p><p>• Generate detailed reports and maintain records to support operational efficiency.</p><p>• Create well-designed presentations tailored to business needs.</p><p>• Assist with general office tasks, including filing, data entry, and correspondence.</p><p>• Monitor and restock office supplies as needed to maintain a functional workspace.</p><p>• Collaborate with team members to streamline administrative processes.</p><p>• Ensure confidentiality and accuracy when handling sensitive information.</p>
<p><strong>Robert Half Legal Permanent Placement</strong> is looking for a skilled <strong>Associate Attorney</strong> to join our client's team in <strong>Boston.</strong> This position offers an excellent opportunity to manage complex litigation cases and collaborate with clients on a variety of legal matters. The ideal candidate will bring expertise in civil litigation and a commitment to delivering high-quality legal services in the insurance defense space. <strong>This is a hybrid opportunity 2-3 days a week work from home. </strong></p><p><br></p><p>Responsibilities:</p><p>• Conduct client consultations to understand their legal needs and provide strategic advice.</p><p>• Analyze and interpret medical records to support case development and reporting.</p><p>• Prepare and draft legal motions, briefs, and other necessary documents.</p><p>• Lead and participate in depositions to gather critical information for cases.</p><p>• Engage in motion practice, presenting arguments effectively to advance case objectives.</p><p>• Collaborate with legal partners and other professionals to achieve favorable outcomes.</p><p>• Handle discovery processes, including gathering evidence and managing case documentation.</p><p>• Plan for potential trials and support trial preparations as cases progress.</p><p>• Stay informed on legal trends and developments to ensure compliance and effectiveness.</p>
<p>We are looking for a motivated and detail-oriented Medical Accounts Receivable Specialist to join our team, working Monday through Friday from 8:00 AM to 4:30 PM. In this role, you will play a critical part in maintaining the financial health of our organization by handling Medicare billing, patient accounts, and insurance claims with precision and efficiency. Success in this position requires strong expertise in medical billing processes, exceptional customer service skills, and the ability to manage accounts through to their final resolution.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Process Medicare billing activities, ensuring accurate handling and management of patient accounts.</li><li>Submit both electronic and paper insurance claims in compliance with payer guidelines.</li><li>Bill patient claims promptly and manage associated patient accounts with attention to compliance and accuracy.</li><li>Perform timely payment follow-ups to resolve outstanding balances; communicate effectively with stakeholders as needed.</li><li>Review work list activities regularly to prioritize and address accounts requiring immediate attention.</li><li>Work all assigned accounts diligently until final resolution, documenting every step accurately.</li><li>Review remittances to verify charges processed or paid align with insurance contracts and fee schedules.</li><li>Interpret and understand the billing UB04 form and 1500 form.</li></ul><p><br></p>
<p><strong>Job Summary</strong></p><p><strong>Legal Secretary – Medical Malpractice/Insurance Defense</strong></p><p>We are seeking a detail-oriented and organized Legal Secretary to join our team. In this role, you will provide essential administrative and paralegal support to attorneys, contributing to seamless case management and exceptional client service.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide strong litigation support in fast-paced medical malpractice and insurance defense cases</li><li>Draft and format shells for pleadings, motions (especially Motions for Summary Judgment), discovery requests/responses, subpoenas, and correspondence</li><li>Prepare Table of Contents/Table of Authorities for briefs and motions</li><li>Manage electronic and paper file organization with meticulous attention to detail</li><li>Maintain and organize large volumes of medical records, deposition transcripts, and exhibits</li><li>Use NetDocuments (firm’s document management system) for filing, versioning, and retrieval</li><li>Transition from WordPerfect to Microsoft Word (proficiency in both required during transition period)</li><li>Proofread all documents with exceptional attention to grammar, punctuation, citation format, and overall accuracy</li><li>Coordinate and schedule depositions, independent medical examinations (IMEs), expert witness meetings, and court reporters</li><li>Schedule and confirm witnesses for hearings and trials</li><li>Work primarily from a shared task queue and prioritize assignments efficiently</li><li>Assist with pre-bill preparation and create billing shells using Cleo billing software</li><li>Prepare trial binders, exhibit lists, and assist with trial preparation as needed</li><li>Answer phones, manage attorney calendars (light calendaring – no heavy docketing required), and handle general administrative tasks</li></ul><p><br></p>
<p>Are you looking for a rewarding remote role in healthcare administration? This <strong>Clinical Appeals Representative</strong> position offers the opportunity to make a meaningful impact while working from the comfort of your home. As a <strong>Clinical Appeals Representative</strong>, you will play a key role in managing the intake and processing of grievances and potential quality of care issues on behalf of Health Plan members. This full-time role runs Monday through Friday, 0800–1630, with training held during the same hours. Interviews will be conducted via Microsoft Teams.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as the primary point of contact for Health Plan member grievances and internally identified potential quality of care issues (PQI).</li><li>Coordinate the receipt and initial processing of grievances, including data entry, medical record requests, and follow-up activities.</li><li>Maintain accurate and timely documentation in relevant databases.</li><li>Communicate and coordinate with provider offices and other stakeholders to ensure required documentation is obtained within specified timelines (ranging from 24 hours to 10 days).</li><li>Monitor and manage turnaround times (TATs) in accordance with Health Plan requirements.</li><li>Ensure quality and compliance standards are met throughout the appeals process.</li></ul>
We are looking for a skilled Patient Access Specialist to join our team on a contract basis in New Orleans, Louisiana. In this role, you will play a vital part in ensuring smooth patient registration and scheduling processes within a healthcare setting. This position requires a strong understanding of electronic health record (EHR) systems and a commitment to providing exceptional service to patients.<br><br>Responsibilities:<br>• Facilitate patient registration by accurately collecting and verifying personal and insurance information.<br>• Schedule patient appointments efficiently while considering clinic availability and patient needs.<br>• Assist patients with understanding their medical insurance coverage and benefits.<br>• Ensure all patient data is entered and maintained accurately in the electronic health record (EHR) system.<br>• Provide excellent customer service by addressing patient inquiries and resolving any issues promptly.<br>• Collaborate with clinical and administrative staff to ensure seamless patient care and clinic operations.<br>• Perform insurance verification to confirm coverage and eligibility prior to appointments.<br>• Maintain confidentiality and compliance with healthcare regulations during all interactions.<br>• Adapt to different clinic locations as needed to meet operational demands.<br>• Support team members with additional administrative tasks as required.
<p>Robert Half is partnering with a boutique law firm in Seattle is seeking an experienced <strong>Paralegal</strong> to join their team and support a growing caseload in personal injury litigation. This is an excellent opportunity for a motivated professional who thrives in a fast-paced environment and enjoys working closely with attorneys on trial preparation and case management.</p><p><br></p><p><strong>Location</strong>: Seattle, WA</p><p><br></p><p><strong>Pay Rate:</strong> $30-40 per hour</p><p><br></p><p><strong>Duration</strong>: 3+ months potential for extension</p><p><br></p><p><strong>Schedule:</strong> M-F, 8am-5pm</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and file motions, discovery documents, and trial materials to support litigation processes.</li><li>Manage case schedules, including calendaring deadlines and coordinating necessary filings.</li><li>Draft legal documents such as motions, letters, notices of intent, and other correspondence.</li><li>Organize and review medical records and billing information to assist with case evaluation.</li><li>Track and log billable hours accurately to ensure proper reporting.</li><li>Collaborate with attorneys on trial preparation, including gathering evidence and organizing exhibits.</li><li>Conduct legal research and support discovery efforts to strengthen case arguments.</li></ul>
<p>Robert Half is partnering with a respected healthcare organization in San Diego to hire a Receptionist to support front office operations. This role is ideal for someone who delivers excellent patient care, thrives in a fast-paced clinical environment, and maintains professionalism and compassion in every interaction.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet patients, visitors, and families with a warm and professional demeanor.</li><li>Manage front desk check-in/check-out processes, ensuring accurate and timely patient registration.</li><li>Answer a high volume of phone calls, route messages, and provide general clinic information.</li><li>Verify insurance information, collect co-pays, and assist with billing inquiries.</li><li>Schedule and confirm patient appointments using the clinic’s EMR system.</li><li>Maintain patient confidentiality and ensure compliance with HIPAA regulations.</li><li>Assist with administrative tasks including data entry, scanning, filing, and updating patient records.</li><li>Coordinate with medical assistants, nurses, and providers to support smooth clinic operations.</li><li>Help manage incoming/outgoing mail, faxes, and medical documentation.</li></ul><p><br></p>
<p>We are looking for a dedicated Medical Receptionist to join our team in Pine Bluff, Arkansas. This Contract-to-permanent position offers an excellent opportunity for an individual who thrives in a healthcare environment and excels at providing exceptional patient service. The role requires a proactive approach to administrative tasks and patient coordination, ensuring smooth day-to-day operations.</p><p><br></p><p>Responsibilities:</p><p>• Verify patients' medical insurance coverage and eligibility to ensure proper billing and payment processes.</p><p>• Coordinate prior authorizations with healthcare providers and insurance companies as needed.</p><p>• Manage patient scheduling efficiently, including appointments, follow-ups, and cancellations.</p><p>• Welcome patients and visitors warmly, ensuring all inquiries are addressed with professionalism.</p><p>• Maintain accurate and organized records, including updating patient information and medical histories.</p><p>• Handle incoming calls and direct them appropriately while managing front desk operations.</p><p>• Assist in processing payments and managing billing inquiries from patients.</p><p>• Collaborate with healthcare staff to ensure seamless communication and workflow.</p><p>• Keep the reception area clean, organized, and welcoming for patients and visitors.Little Rock</p>
<p>We are seeking a detail-oriented Medical Billing Collections Specialist to join our team and ensure accurate and timely management of claims for Skilled Nursing Facility services. As a key contributor to the revenue cycle, you'll handle critical tasks such as claims submission, denials management, and appeals, while ensuring compliance with Medicare, Medi-Cal, and other insurance guidelines.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Claims Submission: Accurately and promptly prepare and submit claims to insurance payers for Skilled Nursing Facility services.</p><p>Denials Management: Review denied claims, identify root causes, and implement corrective actions to minimize future denials.</p><p>Appeals: Draft and submit effective appeals for claim denials to secure appropriate reimbursements.</p><p>Billing Accuracy: Maintain detailed, accurate patient records, ensuring compliance with Medicare, Medi-Cal, and payer-specific requirements.</p><p>Follow-Up: Communicate with insurance companies and other payers to resolve outstanding claims and secure timely reimbursements.</p><p>Regulatory Compliance: Stay informed and ensure adherence to all federal, state, and local billing regulations, including compliance with HIPAA.</p><p>Collaboration: Work closely with administrative and clinical teams to optimize billing workflows and integrate documentation processes.</p><p>Reporting: Generate clear, actionable account reports showing billing trends, claim statuses, and resolution timelines for management review.</p>
<p>We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this role, you will serve as a vital point of contact for patients, assisting them with navigating healthcare services and ensuring a seamless experience. This long-term contract position requires a strong commitment to delivering exceptional service and maintaining high standards of attention to detail.</p><p><br></p><p><strong>This is a part-time position, Saturday and Sunday from 11:30 am to 8 pm</strong></p><p><br></p><p>Responsibilities:</p><p>• Act as a non-clinical liaison to support patients before, during, and after their interactions with medical facilities.</p><p>• Assist patients and guests with transportation information, including details about campus shuttles.</p><p>• Coordinate and schedule physician appointments and care for both inpatient and outpatient services.</p><p>• Facilitate communication between patients, guests, and departments to address concerns and ensure proper follow-up.</p><p>• Provide guidance to patients navigating the healthcare system, ensuring clarity and ease during their experience.</p><p>• Uphold safety and quality standards while maintaining sensitivity to cultural diversity and patient rights.</p><p>• Support compliance with National Patient Safety Goals and participate in ongoing education and training.</p><p>• Execute patient care practices aligned with organizational standards and frameworks.</p><p>• Maintain accurate records and summaries of patient interactions to ensure seamless communication.</p><p>• Promote teamwork and respect within all interactions to enhance the patient and guest experience.</p>
As a Medical Receptionist, you play a vital role in ensuring the smooth and efficient operation of a healthcare facility. You are the first point of contact for patients and are responsible for providing excellent customer service while managing front office tasks. This position requires strong communication skills, attention to detail, and the ability to handle sensitive information with professionalism and confidentiality. Key Responsibilities Greet patients and visitors in a friendly and detail oriented manner Answer incoming calls, direct inquiries, and relay messages appropriately Schedule and confirm patient appointments, manage provider calendars Register patients, verify insurance information, and collect necessary forms Manage patient check-in and check-out processes, including co-payment collection Maintain patient records and ensure accurate data entry into electronic health systems Coordinate with clinical staff to ensure efficient patient flow Respond to patient questions and provide general information about the practice Maintain a tidy reception area and monitor office supplies inventory Adhere to HIPAA privacy regulations and organizational policies
We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will provide exceptional support to patients and healthcare providers, ensuring smooth operations within a medical office setting. This is a long-term contract position, offering a consistent schedule and the opportunity to make a meaningful impact on patient care.<br><br>Responsibilities:<br>• Serve as the primary point of contact for patients, addressing inquiries and providing accurate information about medical services.<br>• Schedule patient appointments efficiently while ensuring proper documentation and compliance with clinic procedures.<br>• Verify medical insurance details and assist patients with billing inquiries to ensure transparency and satisfaction.<br>• Utilize electronic practice management systems to maintain accurate patient records and streamline office operations.<br>• Handle inbound calls professionally, offering assistance and resolving concerns in a timely manner.<br>• Support the medical team by managing administrative tasks and coordinating patient interactions.<br>• Conduct reminder calls for upcoming appointments, ensuring patients are informed and prepared.<br>• Facilitate patient check-in and check-out processes, maintaining a welcoming and organized environment.<br>• Collaborate with healthcare professionals to optimize clinic workflow and enhance patient experiences.<br>• Operate standard office equipment and software to complete daily administrative responsibilities effectively.
<p><strong>Clinical Appeals Representative (Contract — Fully Remote)</strong></p><p>We’re seeking a detail-oriented <strong>Clinical Appeals Representative</strong> to join our team on a contract basis. In this role, you will support key health insurance operations by managing documentation, coordinating with providers, and ensuring appeals and grievances are processed accurately and on time. This is a fully remote opportunity to make a meaningful impact in the healthcare industry while working with a collaborative and mission-driven team.</p><p>W<strong>Key Responsibilities</strong></p><ul><li>Maintain accurate, organized, and up-to-date documentation within designated databases.</li><li>Coordinate with healthcare providers and external partners to obtain required medical records and supporting documentation.</li><li>Process appeals and grievances within established Health Plan timelines (24 hours to 10 days depending on request type).</li><li>Communicate clearly and professionally with all stakeholders to ensure transparency and resolution.</li><li>Support the team in reviewing and resolving complex appeals and grievances.</li><li>Monitor progress, identify bottlenecks, and escalate issues as needed to maintain regulatory compliance.</li><li>Adhere to company policies and procedures while handling confidential medical information.</li><li>Collaborate with team members to drive process improvements and enhance operational efficiency</li></ul>
<p>Our company is seeking a detail-oriented and compassionate Surgery Scheduler who is bilingual in Spanish and English. This position plays a vital role in coordinating surgical procedures and acting as a liaison among patients, medical staff, and healthcare providers.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Communicate clearly with patients, surgeons, and hospital staff regarding upcoming surgeries</li><li>Schedule and confirm surgery dates, times, and locations</li><li>Gather patient information and facilitate pre-operative instructions in both English and Spanish</li><li>Verify patient insurance and obtain all necessary authorizations</li><li>Answer patient questions, address concerns, and provide excellent customer service</li><li>Maintain accurate records and ensure compliance with HIPAA regulations</li><li>Assist with administrative tasks as needed</li></ul><p><br></p>
<p>We are looking for an experienced part-time (3 days per week) Paralegal to join our team in Lathrup Village, Michigan. This long-term contract position offers an excellent opportunity to work on plaintiff personal injury cases, providing support in various legal processes. The role requires strong organizational skills, attention to detail, and a proactive approach to managing legal documentation and discovery.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and complete interrogatories with thorough attention to detail.</p><p>• Obtain and summarize medical records to support case management.</p><p>• Handle all aspects of discovery, including document production and responses.</p><p>• Manage liens and ensure accurate documentation and compliance.</p><p>• Collaborate with attorneys to assist with trial preparation and case strategy.</p><p>• Utilize case management software to organize and maintain case files effectively.</p><p>• Conduct legal research to support case development and strategy.</p><p>• Communicate with clients and third parties to gather necessary information.</p><p>• Ensure all legal documents are accurately prepared and filed in a timely manner.</p>
We are looking for a dedicated Claims Adjustor to join our team on a contract basis in Des Moines, Iowa. In this role, you will handle medical-only workers' compensation claims, ensuring accuracy and prompt processing. This position requires excellent customer service skills and attention to detail to effectively manage a low volume of daily calls and claims.<br><br>Responsibilities:<br>• Review workers' compensation claims to ensure compliance with medical and insurance standards.<br>• Process medical-only claims accurately and in a timely manner.<br>• Communicate with customers to address inquiries and provide exceptional service.<br>• Collaborate with team members to maintain organized and efficient claim workflows.<br>• Handle medical billing and insurance claim documentation with precision.<br>• Monitor and manage medical denials and appeals to resolve issues.<br>• Support hospital billing processes and ensure proper claim handling.<br>• Maintain detailed records for claims and related communications.<br>• Identify discrepancies in claim submissions and take corrective actions.<br>• Provide regular updates and reports on claim processing activities.
<p>A thriving veterinary clinic in Valley Center is seeking a compassionate and highly organized <strong>Office Manager</strong> to oversee administrative operations, support veterinary staff, and ensure exceptional experiences for pet owners. This is a leadership role requiring strong communication, team coordination, and the ability to maintain a structured yet warm environment.</p><p><br></p><p><strong>About the Role:</strong></p><p> The Office Manager will supervise front office staff, manage scheduling, oversee billing and client records, and ensure that the front and back office operations run seamlessly. You’ll work closely with veterinarians, technicians, and customer service staff to support a busy clinic that sees a high volume of daily appointments.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee daily office operations, ensuring efficiency and exceptional client service</li><li>Manage front desk staff, including scheduling, training, and performance support</li><li>Oversee appointment scheduling, medical record accuracy, and client communications</li><li>Maintain inventory of office and clinic supplies; coordinate vendor and service relationships</li><li>Support billing, invoicing, and payment processing</li><li>Develop and implement procedures for improved workflow and customer experience</li><li>Assist veterinarians with administrative needs and ensure compliance with clinic protocols</li><li>Handle escalated client issues with empathy and professionalism</li></ul>
We are looking for an experienced ERP/CRM Consultant to join our team in Andover, Massachusetts, on a long-term contract basis. This role involves leading a major ERP implementation project, focusing on Oracle Fusion modules, to transform manual processes into efficient technology solutions. The ideal candidate will demonstrate strong leadership skills, an understanding of regulated environments, and the ability to work effectively with executive teams.<br><br>Responsibilities:<br>• Lead the implementation of Oracle Fusion ERP modules, including Finance and Supply Chain, as part of a greenfield initiative.<br>• Collaborate with vendors and implementation partners to ensure successful deployment and integration of ERP systems.<br>• Analyze and manage change within the organization, transitioning from manual processes to structured technology systems.<br>• Ensure compliance with regulatory requirements and manage documentation testing in line with industry standards.<br>• Work in regulated environments such as medical devices and aviation, addressing specific documentation and regulatory needs.<br>• Communicate effectively with executive teams and maintain a meticulous presence within the organization.<br>• Provide guidance and oversight to ensure the ERP implementation aligns with business goals and objectives.<br>• Facilitate business requirement analysis and manage configuration of ERP systems to meet organizational needs.<br>• Drive project management activities, including planning, tracking progress, and ensuring timely delivery.<br>• Support smaller, growing companies by tailoring solutions that address their unique challenges.
We are looking for a skilled Administrative Assistant to join our team in Sunnyvale, California. In this long-term contract role, you will support daily administrative tasks while leveraging your knowledge of dental practices and systems to ensure efficiency and accuracy. This position offers an excellent opportunity to contribute to a dynamic and detail-oriented environment.<br><br>Responsibilities:<br>• Manage and organize daily administrative tasks to support dental office operations.<br>• Utilize Dentrix Dental Software to maintain patient records and schedules efficiently.<br>• Communicate effectively with patients and staff to ensure seamless coordination.<br>• Assist in handling billing and insurance-related tasks with accuracy.<br>• Maintain and update office documentation, ensuring compliance with regulations.<br>• Support the scheduling and coordination of appointments and meetings.<br>• Address inquiries and resolve issues promptly, delivering excellent customer service.<br>• Collaborate with team members to streamline workflow and enhance productivity.<br>• Ensure the office environment is organized and conducive to operations.<br>• Provide general administrative support as needed to meet team objectives.
We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will provide exceptional support to patients and medical staff, ensuring smooth operations and high-quality service. This is a long-term contract position offering an excellent opportunity to develop your skills in a collaborative healthcare environment.<br><br>Responsibilities:<br>• Handle incoming calls from patients and provide information regarding appointments, billing, and general inquiries.<br>• Manage patient scheduling, ensuring accurate and timely coordination of appointments.<br>• Verify medical insurance details and assist patients with understanding their coverage.<br>• Maintain and update patient records using electronic practice management systems.<br>• Conduct reminder calls to confirm appointments and reduce no-show rates.<br>• Collaborate with medical staff to support clinic operations and enhance physician efficiency.<br>• Utilize medical terminology to communicate effectively with patients and healthcare professionals.<br>• Operate office equipment and software to streamline administrative tasks.<br>• Deliver excellent customer service to foster positive patient relationships and uphold the clinic's reputation.
We are looking for a dedicated Medical Customer Service Representative to join our team in Temecula, California. In this role, you will be the first point of contact for patients, addressing inquiries and resolving concerns with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within the healthcare industry.<br><br>Responsibilities:<br>• Respond to incoming calls from patients, addressing inquiries and providing accurate information.<br>• Assist patients with billing questions and payment processes, ensuring clarity and satisfaction.<br>• Utilize basic medical terminology to communicate effectively and accurately with patients.<br>• Manage patient interactions professionally, ensuring a positive experience during every contact.<br>• Document patient interactions and maintain accurate records in the system.<br>• Collaborate with other team members to resolve complex issues and ensure seamless service.<br>• Uphold company standards for confidentiality and compliance while handling sensitive patient information.<br>• Provide guidance to patients regarding healthcare services and procedures.<br>• Identify and escalate issues when necessary to ensure timely resolution.<br>• Meet performance targets and contribute to the overall efficiency of the call center.
We are looking for a dedicated Medical Accounts Receivable Specialist to join our team in Dallas, Texas. In this Contract to permanent position, you will oversee patient account activities, ensuring accurate documentation and adherence to relevant regulations. This role requires strong organizational skills and a commitment to delivering precise and timely billing and collection services within the pharmaceutical industry.<br><br>Responsibilities:<br>• Accurately post patient payments from various sources and reconcile balances with daily reports.<br>• Monitor scheduled orders to prevent shipments if outstanding balances exist.<br>• Investigate and resolve issues related to payments or credit card transactions.<br>• Process patient refund requests and handle chargeback disputes as needed.<br>• Verify account balances upon request from customer service representatives.<br>• Generate and mail invoices to patients based on specific requests.<br>• Review aged trial balance reports to identify and process required invoices.<br>• Manage third-party carrier claims assigned for processing.<br>• Maintain detailed and accurate documentation of all collection activities and patient communications.<br>• Perform other relevant duties as assigned to support the accounts receivable function.
