We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will provide exceptional support to patients and healthcare providers, ensuring smooth operations within a medical office setting. This is a long-term contract position, offering a consistent schedule and the opportunity to make a meaningful impact on patient care.<br><br>Responsibilities:<br>• Serve as the primary point of contact for patients, addressing inquiries and providing accurate information about medical services.<br>• Schedule patient appointments efficiently while ensuring proper documentation and compliance with clinic procedures.<br>• Verify medical insurance details and assist patients with billing inquiries to ensure transparency and satisfaction.<br>• Utilize electronic practice management systems to maintain accurate patient records and streamline office operations.<br>• Handle inbound calls professionally, offering assistance and resolving concerns in a timely manner.<br>• Support the medical team by managing administrative tasks and coordinating patient interactions.<br>• Conduct reminder calls for upcoming appointments, ensuring patients are informed and prepared.<br>• Facilitate patient check-in and check-out processes, maintaining a welcoming and organized environment.<br>• Collaborate with healthcare professionals to optimize clinic workflow and enhance patient experiences.<br>• Operate standard office equipment and software to complete daily administrative responsibilities effectively.
• High school diploma or equivalent educational qualification.<br>• At least six months of experience in a medical office or outpatient setting is preferred.<br>• Proven customer service experience in a high-volume environment, ideally within the healthcare industry.<br>• Strong organizational, interpersonal, and communication skills to build positive relationships with patients and staff.<br>• Familiarity with medical terminology and the ability to apply it in everyday tasks.<br>• Proficiency in keyboarding and using computer systems, including electronic practice management software.<br>• Knowledge of patient scheduling, billing, and insurance verification processes.<br>• Ability to work collaboratively in a fast-paced environment while maintaining attention to detail.
<h3 class="rh-display-3--rich-text">TalentMatch<sup>®</sup></h3>
<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p>
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<p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p>
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- Carmichael, CA
- onsite
- Temporary
- 23.75 - 25.00 USD / Hourly
- We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will provide exceptional support to patients and healthcare providers, ensuring smooth operations within a medical office setting. This is a long-term contract position, offering a consistent schedule and the opportunity to make a meaningful impact on patient care.<br><br>Responsibilities:<br>• Serve as the primary point of contact for patients, addressing inquiries and providing accurate information about medical services.<br>• Schedule patient appointments efficiently while ensuring proper documentation and compliance with clinic procedures.<br>• Verify medical insurance details and assist patients with billing inquiries to ensure transparency and satisfaction.<br>• Utilize electronic practice management systems to maintain accurate patient records and streamline office operations.<br>• Handle inbound calls professionally, offering assistance and resolving concerns in a timely manner.<br>• Support the medical team by managing administrative tasks and coordinating patient interactions.<br>• Conduct reminder calls for upcoming appointments, ensuring patients are informed and prepared.<br>• Facilitate patient check-in and check-out processes, maintaining a welcoming and organized environment.<br>• Collaborate with healthcare professionals to optimize clinic workflow and enhance patient experiences.<br>• Operate standard office equipment and software to complete daily administrative responsibilities effectively.
- 2025-12-06T00:53:33Z