We are looking for a Customer Experience Specialist to join our team in Roseville, California. In this long-term contract role, you will play a key part in ensuring exceptional client experiences through effective communication, meticulous follow-through, and event coordination. This position is ideal for someone who thrives in a people-focused environment and is committed to delivering outstanding service. Responsibilities: • Provide administrative support to the associate advisor, ensuring all tasks are completed accurately and on time. • Perform general office administration tasks, handling approximately 10% of your workload. • Manage client interactions, including scheduling meetings, preparing for appointments, and following up afterward. • Coordinate logistics for events such as retirement classes, seminars, and other gatherings with attendees. • Serve as the first point of contact for clients, creating a welcoming and attentive environment. • Deliver exceptional customer service by anticipating client needs and exceeding expectations. • Organize calendars and schedules to ensure smooth operations and timely follow-ups. • Assist with meeting preparation, ensuring all materials and details are ready for client-facing engagements. • Contribute to the success of events by managing attendee lists and handling logistics. • Foster positive relationships with clients and colleagues through strong communication and interpersonal skills.

• Proven experience in customer service roles, preferably in call centers or client-facing positions. • Proficiency in managing multiple web browsers and handling email correspondence effectively. • Strong attention to detail and the ability to follow through on tasks without errors. • Exceptional interpersonal skills with a friendly and extroverted personality. • Ability to address connectivity issues and provide solutions promptly. • A proactive mindset with the ability to anticipate next steps and adapt to changing situations. • Excellent communication skills, both written and verbal, to engage with clients and team members effectively. • Capability to balance calculated risks and facilitate changes when necessary.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.

Roseville, CA
onsite
Temporary
26.60 - 30.80 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Roseville, California. In this long-term contract role, you will play a key part in ensuring exceptional client experiences through effective communication, meticulous follow-through, and event coordination. This position is ideal for someone who thrives in a people-focused environment and is committed to delivering outstanding service. Responsibilities: • Provide administrative support to the associate advisor, ensuring all tasks are completed accurately and on time. • Perform general office administration tasks, handling approximately 10% of your workload. • Manage client interactions, including scheduling meetings, preparing for appointments, and following up afterward. • Coordinate logistics for events such as retirement classes, seminars, and other gatherings with attendees. • Serve as the first point of contact for clients, creating a welcoming and attentive environment. • Deliver exceptional customer service by anticipating client needs and exceeding expectations. • Organize calendars and schedules to ensure smooth operations and timely follow-ups. • Assist with meeting preparation, ensuring all materials and details are ready for client-facing engagements. • Contribute to the success of events by managing attendee lists and handling logistics. • Foster positive relationships with clients and colleagues through strong communication and interpersonal skills.
2025-11-18T21:38:43Z