We are looking for a dedicated Medical Customer Service Representative to join our team in Carmichael, California. In this role, you will provide exceptional support to patients and medical staff, ensuring smooth operations and high-quality service. This is a long-term contract position offering an excellent opportunity to develop your skills in a collaborative healthcare environment.<br><br>Responsibilities:<br>• Handle incoming calls from patients and provide information regarding appointments, billing, and general inquiries.<br>• Manage patient scheduling, ensuring accurate and timely coordination of appointments.<br>• Verify medical insurance details and assist patients with understanding their coverage.<br>• Maintain and update patient records using electronic practice management systems.<br>• Conduct reminder calls to confirm appointments and reduce no-show rates.<br>• Collaborate with medical staff to support clinic operations and enhance physician efficiency.<br>• Utilize medical terminology to communicate effectively with patients and healthcare professionals.<br>• Operate office equipment and software to streamline administrative tasks.<br>• Deliver excellent customer service to foster positive patient relationships and uphold the clinic's reputation.

• High school diploma or equivalent is required.<br>• A minimum of six months of experience in a medical office or outpatient setting is preferred.<br>• Prior experience in a high-volume customer service role is advantageous.<br>• Strong interpersonal and organizational skills are essential.<br>• Proficiency in keyboarding and familiarity with computer systems and software is required.<br>• Knowledge of medical terminology is necessary for effective communication.<br>• Experience with electronic practice management systems is preferred.<br>• Ability to work collaboratively and maintain a detail-oriented approach in a fast-paced environment.

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