Job Responsibilities<br>• Develop and implement the organization’s IT strategy in alignment with agency goals and operational priorities.<br>• Supervise and mentor IT staff, fostering a culture of accountability, responsiveness, and continuous learning.<br>• Manage vendor and service provider relationships to ensure quality and cost-effective technology solutions.<br>• Collaborate with senior leadership to plan and budget for technology infrastructure, hardware, software, and system upgrades.<br>• Oversee the administration of all network systems, servers, and hardware at multiple sites.<br>• Ensure the reliable operation and maintenance of internet, Wi-Fi, phone systems, and user devices across all locations.<br>• Manage system access, security permissions, and backups in compliance with organizational and regulatory standards.<br>• Ensure continuity of operations through effective disaster recovery and business continuity planning.<br>• Implement and monitor cybersecurity protocols, data protection policies, and employee training programs to safeguard sensitive information.<br>• Conduct regular system audits and vulnerability assessments.<br>• Maintain compliance with federal and state regulations (FERPA, HIPAA, and data privacy standards).<br>• Oversee help desk operations to ensure timely and effective technical support to staff.<br>• Develop and coordinate staff technology training to enhance digital literacy and system efficiency.<br>• Serve as a liaison between IT and program departments to support technology integration in education and family services.<br>• Partner with program leadership to optimize the use of data systems for Early/Head Start, Parent-Child Education, and Caminos programs.<br>• Support implementation and integration of software platforms for HR, Finance, Grants Management, and Client Data Systems.<br>• Ensure systems are configured to capture accurate data for reporting, compliance, and evaluation.<br>• May require occasional evening or weekend work to support system upgrades or emergencies.<br>• Work is typically performed in an office setting with moderate physical activity.
We are looking for a skilled Data Center Technician to join our team in Ashburn, Virginia. In this long-term contract role, you will play a vital part in managing and maintaining data center infrastructure, ensuring optimal performance and reliability. This position requires a hands-on approach to infrastructure installation, troubleshooting, and collaboration with multiple teams to meet service and project requirements.<br><br>Responsibilities:<br>• Manage infrastructure installation requests from initiation to completion, ensuring efficient execution.<br>• Certify network connections and peripherals for readiness prior to handoff.<br>• Collaborate with various teams, including engineering and business units, to support power events and infrastructure needs.<br>• Coordinate work requests with electrical contractors to maintain compliance with service levels.<br>• Provide detailed project estimates and document requirements through schematics and direct communication.<br>• Create and monitor tickets for infrastructure tasks, ensuring proper closure or cancellation upon completion.<br>• Oversee power remediation projects from initiation to finalization.<br>• Assist with rack-level capacity management and monitoring systems.<br>• Participate in meetings related to infrastructure projects to ensure alignment with organizational objectives.<br>• Conduct surveys and coordinate installations for power, racks, and cabling in new and existing data center environments.
<p>We are looking for a skilled Wireless Telecommunications/Mobile Device Analyst to join our team in Bonita Springs, Florida. This role focuses on managing mobile devices, providing end-user support, and analyzing telecommunications usage and billing. The ideal candidate will also oversee mobile application distribution and ensure the creation and maintenance of technical documentation. This is a long-term contract position, offering an excellent opportunity to work in the rental and leasing services industry.</p><p><br></p><p>Responsibilities:</p><p>• Configure and manage the AirWatch console to support mobile devices effectively.</p><p>• Address and resolve escalated incidents and tickets related to AirWatch and mobile issues from the Service Desk.</p><p>• Handle end-user service requests and incidents through the ServiceNow workflow while adhering to service level agreements.</p><p>• Oversee the procurement and distribution of mobile devices and accessories for employees.</p><p>• Manage mobile devices by enrolling them in the mobile management system, enforcing compliance, and handling application management.</p><p>• Troubleshoot and resolve technical and business issues related to mobile and wireless telecommunications.</p><p>• Collaborate with U.S. and Canadian wireless carriers to address and resolve cellular connectivity challenges.</p><p>• Conduct monthly audits of mobile services, including international travel, zero usage, and high data usage cases.</p><p>• Develop and maintain reports analyzing monthly mobile usage and trends.</p><p>• Create and update knowledge-based documentation for both internal and end-user purposes.</p>
<p>The IT Trainer is responsible for the design, delivery, and ongoing improvement of technology training programs. This role equips staff with the knowledge to use technology effectively for daily productivity and strategic initiatives. Working across departments, the IT Trainer identifies learning needs, develops instructional content, and delivers training sessions that support technology adoption and operational goals. Collaboration with application managers, service desk teams, and business stakeholders is essential for supporting new system rollouts, platform updates, and user enablement. Responsibilities include creating customized learning materials, managing training schedules, and evaluating program impact through feedback and performance metrics. The role requires strong instructional design skills, excellent communication, and an understanding of enterprise technology in legal or professional services environments.</p><p><br></p><p><strong>Core Responsibilities:</strong></p><p><strong>Training Development and Delivery</strong></p><ul><li>Design and deliver training for staff on core technology platforms, including productivity and collaboration tools.</li><li>Create instructional materials and e-learning modules for different roles and skill levels.</li><li>Assess training gaps and prioritize initiatives.</li><li>Conduct onboarding for new hires, introducing technology resources.</li><li>Track participation and feedback to refine programs.</li></ul><p><strong>Collaboration and Support</strong></p><ul><li>Work with application managers, service desk teams, and business stakeholders to align training with updates and priorities.</li><li>Coordinate training schedules and address specific team needs.</li><li>Provide coaching and support to users needing extra help.</li><li>Support change management efforts.</li></ul><p><strong>Operational Oversight</strong></p><ul><li>Maintain a centralized library of training materials.</li><li>Monitor usage trends and support requests to address recurring issues via training.</li><li>Collaborate on rollouts of new tools and features to ensure user readiness.</li><li>Evaluate training effectiveness using surveys and performance data.</li></ul><p><strong>Continuous Improvement</strong></p><ul><li>Gather and apply feedback to improve training relevance and methods.</li><li>Stay current with technology trends and learning methodologies to enhance programs.</li><li>Recommend updates based on system changes and user needs.</li><li>Promote technology literacy and confidence across the organization.</li></ul>
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
<p><strong>Are you passionate about Salesforce and eager to apply your expertise to solve technical challenges?</strong> We’re looking for a skilled professional to join our dynamic support team. We are looking for someone who understands how Salesforce functions behind the scenes and can support a product that uses Salesforce as its core platform. In this role, you’ll provide advanced Salesforce CRM application support, troubleshoot complex issues, and help optimize workflows for a large user base. If you thrive in a fast-paced environment and enjoy delivering exceptional customer experiences, this could be the perfect opportunity for you.</p><p><strong>What You’ll Do</strong></p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects</p><p>• Manage user and license administration for a Salesforce organization with 1,000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets</p><p>• Use tools like Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features including case management and automation processes</p><p>• Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions</p><p>• Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency</p><p><br></p><p><strong>Interested?</strong></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
<p>We are looking for an experienced IT Support Technician to join our team in Haslet, Texas. This Contract to permanent position offers an exciting opportunity to contribute to the seamless functionality of our IT systems and support operations across multiple facilities. The ideal candidate will thrive in a dynamic environment, excel in resolving technical issues, and ensure a high level of professionalism in every interaction.</p><p><br></p><p><strong>Title: IT Support </strong></p><p><strong>Location: Haslet, Tx </strong></p><p><strong>Pay: 30-38 per hour </strong></p><p><strong>Duration: 12-24 Month Contract to hire </strong></p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to IT equipment, including hardware, software, and peripherals.</p><p>• Install, configure, and maintain system hardware and software, adhering to design specifications.</p><p>• Monitor system performance and conduct preventative maintenance to ensure optimal functionality.</p><p>• Collaborate with network engineers and external vendors to provide technical support for warehouse operations.</p><p>• Administer user access through Windows Active Directory, Office 365, InTune, and other relevant platforms.</p><p>• Manage technical relationships with external suppliers to ensure smooth operations.</p><p>• Track, manage, and resolve IT issues promptly using a ticketing system.</p><p>• Troubleshoot and resolve network, server, and application concerns to minimize downtime.</p><p>• Develop and refine standard procedures to enhance team efficiency and workflows.</p><p>• Provide on-site and remote support to customers across multiple locations, including lifting and moving equipment up to 50 pounds.</p>
We are looking for a Device Support Specialist to join our team in Coral Springs, Florida. In this role, you will serve as the primary contact for technical support, assisting customers with hardware-related inquiries and troubleshooting. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving. This is a contract-to-permanent position offering an exciting opportunity to work with innovative technologies and collaborate across multiple teams.<br><br>Responsibilities:<br>• Provide technical assistance to customers, addressing inquiries and offering solutions for hardware-related issues.<br>• Assist customers with the installation, configuration, and operation of devices, ensuring optimal performance.<br>• Document customer interactions, track support cases, and ensure timely resolution of issues.<br>• Coordinate the replacement, shipping, and receiving of device components as necessary.<br>• Perform basic testing and functionality checks on returned hardware to identify potential defects.<br>• Update and maintain accurate records in support ticket systems and technical documentation.<br>• Collaborate with engineering teams to conduct product testing and provide feedback for improvements.<br>• Work closely with operations and product management teams to align support efforts with business objectives.<br>• Deliver exceptional customer service by addressing concerns with clarity and professionalism.
<p>Are you the go-to problem solver when technology issues arise? Do you enjoy helping others, resolving technical challenges, and keeping systems running smoothly? We’re hiring an <strong>IT Support Specialist</strong> to join a growing team and support end users across hardware, software, and network environments.</p><p><br></p><p><strong>About the Role</strong></p><p>As an IT Support Specialist, you will provide frontline technical support, troubleshoot issues, assist with hardware/software maintenance, and ensure end users have the tools they need to succeed. You'll work closely with internal teams, respond to support tickets, and help maintain a reliable and secure IT environment.</p><p>This role is perfect for someone who is customer-focused, technically sharp, and eager to grow within an IT organization.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide Tier 1–2 support for end users across desktops, laptops, mobile devices, printers, and other peripherals</li><li>Troubleshoot hardware, software, and network connectivity issues</li><li>Install, configure, and maintain Windows and/or macOS operating systems</li><li>Support Microsoft 365 applications including Outlook, Teams, and OneDrive</li><li>Create, update, and manage support tickets in the ITSM system</li><li>Assist with user account setup and access management in Active Directory</li><li>Deploy software patches, security updates, and system upgrades</li><li>Document solutions, processes, and common troubleshooting steps</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with IT teams on projects such as device refreshes, migrations, and system rollouts</li></ul><p><br></p>
We are looking for an experienced Oracle Integration Cloud Developer to join our team in Dallas, Texas. In this role, you will play a crucial part in designing, developing, and maintaining integrations for Oracle SaaS applications and third-party systems. This position offers the opportunity to contribute to innovative solutions while ensuring seamless operation and functionality of enterprise systems.<br><br>Responsibilities:<br>• Provide daily operational support, including resolving help desk issues and assisting end-users.<br>• Develop and implement integrations using Oracle Integration Cloud and related adapters.<br>• Design and generate reports utilizing Oracle BI Publisher, Fusion Analytic Warehouse, and other reporting tools.<br>• Write and optimize Oracle Cloud queries, while performing data modeling and engineering tasks.<br>• Create and deploy real-time and batch integrations, ensuring high performance and reliability.<br>• Collaborate with stakeholders to gather requirements and translate them into technical specifications.<br>• Build APIs and web services for cloud, on-premises, and hybrid environments, leveraging Oracle Integration Cloud.<br>• Perform error handling, auditing, and monitoring of integrations, ensuring robust end-to-end functionality.<br>• Conduct system maintenance, upgrades, and enhancements to support operational needs.<br>• Stay updated on emerging technologies and apply them to improve existing systems.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a meticulous Medical Receptionist to join our OB/GYN healthcare team in San Francisco AND Sausalito California. This role is pivotal in providing exceptional support to patients and clinicians, ensuring smooth administrative operations in a fast-paced medical environment. As a Contract-to-long-term position, it offers an excellent opportunity for growth and skill development within the healthcare industry.</p><p><br></p><p>8:30AM-5PM Monday-Friday onsite in Sausalito and trains for the first few months in SF </p><p><br></p><p>Responsibilities:</p><p>· <strong>Greet patients professionally, both in person and over the phone</strong></p><p>· <strong>Knowledge of Obstetrical and Gynecological appointment protocol. </strong></p><p>· <strong>Answers incoming phone calls promptly and provides triage concerns efficiently </strong></p><p>· <strong>Collects copayments and past due balances at time of phone call and when checking in patients.</strong></p><p>· <strong>Handles scheduling and rescheduling appointments; calls no shows, bumped appts, and cancellations; modifies schedules for clinicians as needed. </strong></p><p>· <strong>Scanning: scans insurance cards, consents and other patient paperwork.</strong></p><p>· <strong>Liaise with medical staff to provide patient access to care</strong></p><p>· <strong>Comforting patients by anticipating anxieties and effectively answering questions. Provide liaison support when ap</strong></p><p>· <strong>Sort through mail</strong></p><p>· <strong>Post payments sent through USPS</strong></p><p>· <strong>Handles front office technical and maintenance issues. </strong></p><p>· <strong>Weekly office upkeep: laundry, kitchen, storage and personal spaces.</strong></p><p><br></p><p>** If you're interested in this position, please apply to this position and contact Georgia Cienkus at georgia.cienkus - at - roberthalf - .com with your word resume and reference job ID#00416-0013332338**</p>
<p>We are looking for a dedicated Field Service Technician I to join our team in Sterling Heights, Michigan. In this role, you will be responsible for providing technical support, including the installation, maintenance, and repair of complex equipment and systems. This is a long-term contract position offering an opportunity to work closely with customers and ensure the proper functioning of vital systems.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Install, test, and troubleshoot equipment on-site to ensure optimal performance.</p><p>• Diagnose and resolve equipment malfunctions by implementing corrective actions.</p><p>• Maintain accurate records of daily activities, including logs and reports of work performed.</p><p>• Collaborate with customers to address technical issues and provide exceptional support.</p><p>• Follow established procedures and policies to complete routine assignments effectively.</p><p>• Conduct training sessions for customers on equipment use and maintenance.</p><p>• Serve as a liaison between customers and technical teams to ensure seamless communication.</p><p>• Ensure compliance with HIPAA regulations and other relevant policies during service activities.</p><p>• Assist in the implementation of quality assurance measures to maintain system reliability.</p><p>• Provide support for international travel assignments as required.</p>
<p><strong>Day in the life: </strong>Leads the day‑to‑day operational delivery of IT services (service desk + field support + EUC + patching + device lifecycle), governs ITIL processes (incident/problem/change/request), ensures SLAs, and provides hands‑on escalation for network/telephony while managing supervisors and technical staff.</p><p> </p><p><br></p><p><strong>Nice‑to‑Have</strong></p><ul><li>ServiceNow administration/reporting; Problem Management rigor.</li><li>Intune Autopilot / MECM task sequence mastery.</li><li>Experience in government/regulatory environments (policy enforcement mindset).</li><li>DR/BCP input experience.</li></ul><p> </p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience. Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>For the right level of experience the budgeted salary range is $55-65K + bonus. Very good benefits, and legitimate growth potential opportunities too. </p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for an Healthcare IT Application Analyst (Meditech) with experience in Healthcare IT, Healthcare Information Systems, Meditech EHR, SQL, Microsoft Apps, User Support, Data Distribution, Application Log Monitoring, and more. If this sounds like your background, then this Healthcare IT Application Analyst (Meditech) role is for you. For this opportunity, you will work in the Van Nuys, CA area.</p><p><br></p><p><strong>Position</strong>: Healthcare IT Application Analyst (Meditech)</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, CTH or FTE</p><p><strong>Top Skills</strong>: Healthcare IT, Healthcare Information Systems, Meditech EHR, SQL, Microsoft Apps, User Support, Data Distribution, Application Log Monitoring</p><p><strong>Onsite/Remote</strong>: <em>Hybrid Remote (prefer onsite)</em></p><p><strong>Company: </strong>Hospital</p><p><br></p><p>We are looking to present candidates immediately and this Healthcare IT Application Analyst (Meditech) position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).</p><p><br></p><p><strong>Job Scope: </strong></p><ul><li>Application Analyst: Support Healthcare IT Tasks - Manage, Administer & Maintain Computer Applications & Systems</li><li>Develop, Document & Execute System Maintenance / Config Procedures</li><li>Research / Recommend Innovative / Automated Approaches to Systems Admin, Policy Changes & Service Improvements Leveraging Hospital Resources</li><li>Monitor Systems and Application Logs - Verify Integrity / Availability of Servers & Systems</li><li>Manage Projects & Planning, Develop Training Plans</li><li>Develop Reports & Data Extracts, Manage Data Uploads & Downloads</li><li>Data Distribution (Labor Productivity, Rosters, Employee Record Maintenance, Time & Attendance Logs)</li><li>Support Business Intelligence & Data Analytics</li><li>Maintain Vendor Relations & Manage Upgrades, Software Update Plans & Report Writing</li><li>New Services Config & Documentation of New Features</li><li>Investigate & Troubleshoot Issues with Stakeholders</li><li>Update Newly Created Positions, Staffing & Scheduling Settings, Profiles & Labor Productivity Goals</li><li>Resolve Hospital IT Help Desk Tickets & Incidents</li><li>Execute Ongoing Performance Tuning, System Upgrades & Resource Optimization</li><li>Train Staff on New Processes, Orient New System Users, Sponsor Re-Training</li><li>Coordinate & Plan Integration of Data between Computer Systems as SME</li><li>Analyze Data Flows for Process Improvement - Optimize Benefits of System Features</li></ul>
<p>Join a dynamic team as a Front Desk Specialist and be the first point of contact for clients and visitors! This entry-level opportunity is ideal for candidates with 0-1 year of professional experience seeking to launch a rewarding career in administrative and customer support.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet visitors warmly, answer incoming calls, and manage front desk operations</li><li>Maintain visitor logs and assist with basic office tasks</li><li>Provide exceptional customer service to clients, staff, and guests</li><li>Coordinate meeting room bookings and support daily office needs</li><li>Manage incoming and outgoing mail and deliveries</li><li>Perform light administrative duties such as filing, scanning, and data entry</li></ul><p>Interested in starting your administrative career? Apply today or call 612-656-0250 to be considered. </p>
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and supporting enterprise IT systems across hardware, software, and network environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 desktop and technical support for Windows and macOS environments</li><li>Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, mobile devices)</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform device imaging, configuration, deployment, and lifecycle management</li><li>Manage user accounts and permissions in Active Directory and Azure AD</li><li>Support VPN connectivity, network access, and basic troubleshooting</li><li>Respond to and resolve tickets using ITSM tools (ServiceNow, Jira, Zendesk, etc.)</li><li>Escalate complex issues to systems, network, or security teams as needed</li><li>Document solutions, procedures, and troubleshooting steps</li><li>Assist with onboarding/offboarding of employees and equipment setup</li></ul><p><br></p>
<p>We’re looking for an IT Support Analyst to join the team.</p><p><br></p><p>• Be the go-to person for end-user support—troubleshoot issues, deploy software, and keep systems running smoothly</p><p>• Manage desktops, laptops, and mobile devices</p><p>• Handle onboarding and offboarding for IT services</p><p>• Solve incidents quickly and improve processes along the way</p><p>• Assist with IT projects, including hardware/software rollouts</p><p>• Keep inventory and documentation organized</p><p><br></p><p>Interested candidates should contact Sally Lander at 612.249.0254 or sally.lander@roberthalf.(com.)</p>
We are looking for a skilled Desktop Support Analyst Tier 2 to join our team on a long-term contract basis in Johnston, Iowa. In this role, you will be the primary onsite IT resource, offering hands-on technical support to ensure smooth operations for end users. This position requires a proactive and customer-focused individual who is detail oriented, dedicated to resolving technical issues efficiently and maintaining a high level of service.<br><br>Responsibilities:<br>• Provide direct technical assistance to end users, troubleshooting hardware and software issues effectively.<br>• Manage and resolve support tickets using ServiceNow or similar platforms.<br>• Perform desk-side support for hardware such as laptops, monitors, and batteries.<br>• Set up and maintain conference room equipment to ensure functionality during meetings.<br>• Prepare and image devices for onboarding new employees or supporting existing staff.<br>• Escalate complex technical problems to appropriate teams following established protocols.<br>• Develop and maintain knowledge base articles to streamline future troubleshooting efforts.<br>• Conduct inventory management and IT audits to comply with federal and state regulations.<br>• Coordinate with vendors to ensure timely delivery and support of IT equipment.<br>• Document support activities thoroughly to provide clear records of issue resolution.
<p><br></p><p><strong>Clean Energy Company | Cerritos, CA | Onsite</strong></p><p>Are you a polished, people-first professional who thrives in a fast-moving, purpose-driven environment? Join a growing <strong>clean energy organization</strong> where innovation, sustainability, and teamwork power everything we do. We are seeking an <strong>Office Coordinator</strong> who will serve as the operational heartbeat of our office while delivering a best-in-class experience for employees, visitors, and leadership.</p><p>This is a highly visible, hands-on role ideal for someone who enjoys owning office operations, supporting multiple teams, and contributing to a mission that truly matters.</p><p><br></p><p>What You’ll Do</p><p>As our Office Coordinator, you will ensure the office runs seamlessly while acting as a central point of coordination across the organization.</p><p><strong>Key responsibilities include:</strong></p><ul><li>Serve as the first point of contact by answering the main phone line and greeting visitors.</li><li>Manage visitor sign-ins and escort guests to meetings.</li><li>Coordinate meetings and appointments, including room setup, food orders, and post-meeting clean-up.</li><li>Oversee incoming and outgoing mail, FedEx shipments, expense check distribution, filing, and office signage.</li><li>Monitor and maintain office supplies inventory; place and track orders as needed.</li><li>Take ownership of the cleanliness, organization, and presentation of the lobby, conference rooms, break areas, and shared spaces.</li><li>Coordinate office errands and support occasional travel arrangements.</li><li>Manage company business cards, stationery, nameplates, and company gifting.</li><li>Support a safe, secure, professional, and welcoming office environment.</li><li>Assist with special projects and administrative initiatives as assigned.</li></ul>
We are seeking a detail-oriented and personable Front Desk Coordinator to join our team in Pittsburgh, Pennsylvania. This is a 100% onsite, contract-to-permanent position that requires excellent multitasking abilities and a strong customer service orientation. The ideal candidate will play a key role in ensuring smooth daily operations and creating a welcoming environment for clients and visitors.<br><br>Responsibilities:<br>• Greet visitors and clients with a friendly and detail-oriented approach, ensuring their needs are promptly addressed.<br>• Manage inbound calls using a multi-line phone system, directing them to the appropriate departments or individuals.<br>• Provide concierge services to assist clients and visitors, maintaining a high standard of customer service.<br>• Operate and maintain a switchboard system efficiently, handling multiple lines with accuracy.<br>• Coordinate appointments and schedules to streamline office operations.<br>• Maintain a clean and organized front desk area, reflecting a detail-oriented image of the organization.<br>• Collaborate with team members to resolve any customer inquiries or concerns effectively.<br>• Support administrative tasks such as managing mail, filing, and other office duties as needed.<br>• Ensure all visitors follow security protocols and are logged in appropriately.<br>• Act as a reliable point of contact for both internal staff and external stakeholders.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
