<p>We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment.</p><p><br></p><p><strong>Title: HelpDesk III</strong></p><p><strong>Location: Framers Branch, Tx</strong></p><p><strong>Pay: $30-40 per hour</strong></p><p><strong>Duration: 6 Month Contract to hire</strong> </p><p><br></p><p>Responsibilities:</p><p>• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.</p><p>• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.</p><p>• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.</p><p>• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.</p><p>• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.</p><p>• Troubleshoot and analyze issues using advanced techniques and tools.</p><p>• Support Microsoft licensing and ensure compliance across systems.</p><p>• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.</p><p>• Assist with technology rollouts and AV system projects as needed.</p><p>• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.</p>
We are looking for a dedicated Help Desk Analyst I to join our team in Mesa, Arizona, on a long-term contract basis. This role involves providing technical support and troubleshooting assistance to ensure smooth daily operations for end-users. The ideal candidate will possess strong problem-solving skills and technical knowledge to address and resolve user issues effectively.<br><br>Responsibilities:<br>• Provide first-level technical support to end-users, addressing hardware and software issues promptly.<br>• Utilize Active Directory to manage user accounts and access permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 operating systems.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely resolution.<br>• Assist users with basic troubleshooting for system errors and application problems.<br>• Document and track all support interactions and solutions accurately.<br>• Collaborate with team members to escalate complex issues to higher support levels as needed.<br>• Maintain a high level of customer service and professionalism during all interactions.<br>• Identify recurring issues and suggest improvements to minimize future disruptions.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.<br><br>Responsibilities:<br>• Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.<br>• Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.<br>• Write and modify SQL queries to assist with data management and application functionality.<br>• Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.<br>• Troubleshoot and resolve application issues for proprietary and industry-specific software.<br>• Collaborate with team members to ensure optimal system performance and user satisfaction.<br>• Assist in cloud migration projects and other upcoming technology initiatives.<br>• Provide attentive and timely customer service to end users, including lawyers and other staff members.<br>• Support backup and disaster recovery processes using tools like Zerto.<br>• Contribute to the organization’s technology growth by offering insights and solutions for future advancements.
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking an IT Support Specialist to support approximately 1,000+ users on a team of 5. This role will initially focus heavily on new hire laptop deployments, hardware setup, and white-glove onboarding, with a planned transition into broader IT Help Desk support responsibilities over time</p><p><br></p><p><strong>Must Haves:</strong></p><p>· Active Directory</p><p>· Azure AD | Entra ID</p><p>· Intune</p><p>· Microsoft Azure, VDI management,</p><p>· White-Glove Support experience </p><p><br></p>
We are looking for an experienced Help Desk Manager to lead and oversee the efficient operation of our service desk team. This role requires a proactive individual who excels in troubleshooting, managing support systems, and ensuring customer satisfaction. Based in The Woodlands, Texas, this position is ideal for someone committed to delivering high-quality IT service management.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the service desk team to ensure timely resolution of support requests.<br>• Oversee the handling of service desk tickets, ensuring issues are resolved efficiently and documented accurately.<br>• Implement and maintain IT service management (ITSM) best practices to optimize workflows and service delivery.<br>• Administer and manage Active Directory, ensuring smooth user access and account management.<br>• Provide deskside support for hardware, software, and network-related issues, addressing technical problems directly.<br>• Develop and enforce service desk policies and procedures to maintain consistency and efficiency.<br>• Monitor team performance and provide training or feedback to enhance productivity and customer service.<br>• Collaborate with other departments to address broader IT needs and align service desk operations with organizational goals.<br>• Generate reports and analytics to track ticket metrics and identify areas for improvement.<br>• Ensure compliance with security protocols and standards within all aspects of IT support.
We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District of Columbia. This role involves supervising staff, ensuring timely resolution of technical issues, and maintaining exceptional customer service standards. If you have a strong background in IT support and leadership, we invite you to join our team.<br><br>Responsibilities:<br>• Manage the day-to-day operations of the service desk, ensuring efficient workflows and prompt resolution of support requests.<br>• Supervise and mentor helpdesk analysts to maintain high-quality service delivery.<br>• Monitor performance metrics and identify areas for improvement to optimize service desk processes.<br>• Collaborate with IT teams to address complex technical issues and implement solutions.<br>• Ensure proper documentation and tracking of service desk tickets using management software.<br>• Provide technical expertise in troubleshooting hardware and software issues, including workstations, laptops, printers, and operating systems.<br>• Oversee Active Directory management and ensure compliance with IT policies.<br>• Maintain and update knowledge of ITSM best practices and tools.<br>• Implement and enforce standards for customer service and technical support.<br>• Coordinate training sessions for staff to stay updated on new technologies and processes.
We are looking for a skilled and proactive Desktop Support Analyst to join our team on a long-term contract basis. This role, based in Vandalia, Ohio, involves providing comprehensive support for desktop and mobile devices, ensuring smooth operations for both office and production environments. You will play a key role in troubleshooting, maintaining systems, and assisting users with technical issues.<br><br>Responsibilities:<br>• Monitor and review daily system backups for local site servers and network equipment, documenting findings appropriately.<br>• Collaborate with network administrators to address connectivity issues, server concerns, and maintain accurate Active Directory entries.<br>• Provide first-level support for non-standard applications and resolve hardware or software issues affecting desktop and mobile devices.<br>• Manage incident and service tickets efficiently, ensuring timely resolutions.<br>• Update and maintain configuration items in the computer management database.<br>• Offer technical support for production and office peripherals, addressing any operational issues.<br>• Assist users through escalated triage from the Service Desk, walk-up tech bar, and direct walk-ins.<br>• Adhere to established code of conduct and company standards.<br>• Travel occasionally (up to 10%) to support technical needs across locations.
We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
<p><strong>**Work Schedule: Part-time (24 hours/ 3 days/week) ; schedule is flexible dependent on best schedule for the individual**</strong></p><p><br></p><p>Our client is seeking a proactive, detail-oriented Part-Time IT Technician to provide support across Windows and iOS devices—including PCs, laptops, and iPads—in a dynamic food manufacturing environment. You will be responsible for imaging systems using SCCM and assisting end-users with Microsoft 365 (M365) applications such as Outlook, Teams, and OneDrive. This hands-on role requires a blend of technical skill, customer service focus, and adaptability to rapidly evolving workplace technology needs.</p><p><br></p><ul><li>Provide Tier 1 and Tier 2 support for Windows and iOS devices, troubleshooting hardware and software issues for desktops, laptops, and iPads.</li><li>Image PCs and laptops using SCCM; manage device deployment and recovery processes.</li><li>Deliver prompt and effective support for Microsoft 365 applications (including Outlook, Teams, and OneDrive) and resolve common user issues.</li><li>Set up and configure new equipment, including system updates and device enrollment in corporate systems.</li><li>Document incidents, service requests, and resolutions in the help desk system.</li><li>Collaborate closely with internal IT teams, production staff, and third-party vendors as needed.</li><li>Perform routine IT maintenance, monitor system health, and escalate complex problems per standard procedures.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
We are looking for an experienced IT Support specialist to join our team in Postville, Iowa. This contract-to-permanent position involves providing expert technical assistance for hardware, software, and network systems while ensuring smooth daily operations. The role includes troubleshooting and resolving issues efficiently across multiple platforms to maintain optimal functionality.<br><br>Responsibilities:<br>• Address and resolve service desk tickets related to printing, login issues, and screen problems.<br>• Configure and manage telephony systems, Active Directory, Azure AD, and Office 365.<br>• Utilize tools like Entra and Intune for monitoring and deployment tasks.<br>• Provide support for Windows desktop systems and server environments.<br>• Manage virtualization systems such as Hyper-V and perform routine system maintenance.<br>• Assign security-related tasks and escalate issues when necessary.<br>• Perform backups and system reboots to ensure data integrity.<br>• Configure and troubleshoot Cisco switches and Fortinet firewalls to ensure network stability.<br>• Maintain and optimize desktop hardware and imaging processes.<br>• Assist with SQL Server management as needed to support business operations.
<p>We’re seeking a motivated IT Assistant to join our client’s team in Des Moines, Iowa. This contract-to-hire role is a great opportunity for someone who enjoys solving technical problems, supporting end users, and being hands-on with day-to-day IT operations. In this role, you’ll play an important part in keeping systems running smoothly and providing a great technology experience across the organization.</p><p><br></p><p><strong><em>100% ONSITE IN DES MOINES</em></strong></p><p><strong><em>MUST BE A US CITIZEN / GREENCARD HOLDER</em></strong></p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide frontline technical support by diagnosing and resolving hardware, software, and basic network issues</p><p> • Set up, configure, and deploy new workstations, laptops, devices, and peripherals</p><p> • Respond to and resolve service desk tickets in a timely and customer-focused manner</p><p> • Document issues, resolutions, and procedures within the IT knowledge base</p><p> • Support system updates, upgrades, and technology migrations in partnership with the IT team</p><p> • Assist with Active Directory tasks, including user account creation, updates, and access management</p><p> • Monitor and help maintain endpoint security using tools such as Microsoft Intune</p><p> • Support Microsoft Windows 10 and Microsoft 365 applications</p><p> • Track, manage, and maintain accurate inventory of IT hardware and assets</p><p> • Deliver friendly, reliable, and attentive support to employees at all levels</p>
We are looking for an experienced Help Desk and Infrastructure Manager to oversee IT support operations and infrastructure management within a dynamic manufacturing environment. This role combines leadership responsibilities with hands-on technical expertise to ensure seamless IT operations. As this is a long-term contract position, the ideal candidate will have a strong commitment to building processes and developing team capabilities for sustained organizational growth.<br><br>Responsibilities:<br>• Lead and mentor a team of four IT support professionals, fostering their growth and enhancing their technical abilities.<br>• Serve as the primary escalation point for Tier 2 support issues, ensuring timely and effective resolution.<br>• Manage approximately 400 support tickets monthly, maintaining high-quality service standards.<br>• Develop and implement a tiered support model to streamline operations and improve efficiency.<br>• Administer and optimize Microsoft O365/M365 services to meet organizational needs.<br>• Oversee endpoint management, patching, and updates using NinjaOne to ensure system security and functionality.<br>• Manage and improve Zendesk ticketing workflows, including metrics tracking and reporting.<br>• Build and maintain a SharePoint-based intranet and collaborate with marketing on SharePoint-driven initiatives.<br>• Identify gaps in team skills and operational processes, implementing training or staffing solutions to address them.<br>• Contribute to long-term IT planning and scalability by preparing for future workforce management tools and capabilities.
<p>We are partnering with a client based in Midtown, Atlanta, GA that is looking to add a Systems Support Analyst to their growing IT team. This is a great opportunity for someone who is Mac-focused, service-oriented, and enjoys providing white-glove support in a creative, fast-paced environment. You’ll support multiple internal teams while working closely with a small, collaborative IT group.</p><p>This role is hybrid (in-office and remote) and offers strong growth potential as the organization continues to expand.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support to end users via in-person, remote, chat, and email</li><li>Diagnose and resolve hardware and software issues in a primarily macOS environment, with some Windows support</li><li>Deliver white-glove customer service and clear communication to users at all levels</li><li>Image, configure, and onboard new users and machines (primarily Macs)</li><li>Install, test, and configure workstations, peripherals, and software</li><li>Support Adobe Creative Cloud and creative production tools</li><li>Use Kandji (Iru) for Mac endpoint management (Jamf experience a plus)</li><li>Log, track, and document support requests in the help desk system</li><li>Escalate complex or urgent issues to senior team members as needed</li><li>Support and maintain office AV equipment for internal and client meetings</li><li>Assist with inventory tracking for hardware, software, and licenses</li><li>Partner closely with a small (4-person) IT team to support day-to-day operations</li></ul>
<p>We are offering an exciting opportunity for a Help Desk Analyst in New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support</p><p>• Performing basic Active Directory tasks including password resets and permission updates</p><p>• Assisting with basic VM troubleshooting and resetting virtual machines</p><p>• Providing hands-on support to resolve technical problems efficiently</p><p>• Supporting and training users on IT-related issues and best practices</p><p>• Maintaining records of system configurations, troubleshooting steps, and IT procedures</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support</p><p>• Managing computer hardware and configuration management</p><p>• Deploying and maintaining Mac Computers and other devices.</p>
<p>Our client is seeking a Desktop Support Technician to provide technical and application support across a fast‑paced user environment. This role requires strong O365 experience, Active Directory knowledge, and a solid background in IT or application support.</p><p><strong>Responsibilities</strong></p><ul><li>Provide technical support to end‑users via phone, email, and in‑person</li><li>Troubleshoot issues related to desktops, software, user access, and system functionality</li><li>Support Microsoft 365/O365 applications and related configurations</li><li>Manage user accounts, permissions, and access within Active Directory</li><li>Assist with workstation setup, installations, and basic application updates</li><li>Document all support activities and resolutions in the ticketing system</li><li>Collaborate with internal IT teams to escalate and resolve complex issues</li></ul><p><br></p>
We are looking for a skilled Technical Support Specialist to join our team in Southfield, Michigan. In this role, you will provide exceptional technical assistance and customer service to ensure smooth operations and problem resolution. This position requires strong communication and problem-solving skills as well as a solid understanding of various technical systems.<br><br>Responsibilities:<br>• Deliver prompt and attentive customer service to meet departmental performance goals.<br>• Provide technical assistance on installations, upgrades, and troubleshooting for various systems.<br>• Accurately document customer interactions and resolutions with attention to detail.<br>• Communicate technical issues effectively to customers and collaborate with internal teams.<br>• Utilize tools and resources to manage service desk tickets and resolve issues efficiently.<br>• Offer support for operating systems such as Microsoft Windows, Apple iOS, and Android.<br>• Perform basic troubleshooting and resolve issues related to Active Directory and Microsoft SQL Server.<br>• Ensure compliance with quality assurance standards and methodologies.<br>• Maintain up-to-date knowledge of relevant software and systems.<br>• Respond to telephone support requests in a timely and effective manner.
<p>We are looking for a skilled Technical Customer Support specialist with a detail-oriented approach to join our team on a contract basis. In this role, you will play a key part in assisting customers with technical inquiries, managing documentation, and ensuring prompt resolution of issues. This position is ideal for someone with strong communication skills and a proactive approach to problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective support to customers by addressing technical inquiries and troubleshooting issues.</p><p>• Maintain accurate documentation of customer interactions, resolutions, and follow-up actions.</p><p>• Collaborate with internal teams to ensure quality service and adherence to established protocols.</p><p>• Assist in training customers on product usage and provide guidance on best practices.</p><p>• Review and process invoices accurately, ensuring compliance with financial procedures.</p><p>• Support billing activities and resolve related discrepancies.</p><p>• Prioritize and manage customer requests while adhering to company policies.</p><p>• Monitor system performance and escalate issues to engineering teams when necessary.</p><p>• Facilitate authorizations and promotions, ensuring smooth customer experiences.</p><p>• Utilize Windows OS and other computer systems to manage technical support activities.</p>
We are looking for a skilled and motivated Support Services Technician 3 to join our team in Kansas City, Kansas. In this role, you will provide comprehensive technical support to ensure smooth operation of software and hardware systems. This is a long-term contract position, offering the opportunity to work remotely after completing a 6-8 week in-office training program.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to Windows and Apple devices, ensuring timely and effective solutions.<br>• Document all troubleshooting steps and resolutions in the ticketing system with precision and accuracy.<br>• Maintain a detail-oriented and positive attitude while interacting with users and team members.<br>• Perform network printer and multifunctional device troubleshooting to address connectivity or functionality issues.<br>• Administer Active Directory tasks, including password resets and assigning users and computers to appropriate groups.<br>• Troubleshoot remote connectivity issues, ensuring seamless access for users.<br>• Resolve problems related to network drive access and file storage.<br>• Utilize problem management databases and help desk systems to streamline support processes.<br>• Provide guidance and support to users on software applications, email systems, and operating systems.<br>• Collaborate with team members on more complex issues, escalating problems as needed.
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
We are looking for a skilled Executive Support specialist to deliver exceptional technical assistance to senior leadership and organizational users in Hoboken, New Jersey. This role requires a proactive and customer-focused individual who can manage technology environments, troubleshoot issues, and provide seamless support during high-profile events. The ideal candidate will combine technical expertise with strong communication skills to ensure a reliable and efficient user experience.<br><br>Responsibilities:<br>• Provide personalized technical support to executives and senior leaders, both on-site and remotely.<br>• Assist during critical events such as leadership meetings, presentations, and town halls by ensuring all technology functions smoothly.<br>• Manage and maintain executive devices, including laptops, mobile phones, conferencing systems, and collaboration tools.<br>• Respond promptly to urgent technical issues, ensuring quick resolution and a high standard of service.<br>• Analyze recurring problems and propose long-term solutions to enhance user experience.<br>• Handle confidential data and workflows with discretion and integrity.<br>• Act as a bridge between IT and business units to foster strong relationships and trust.<br>• Collaborate with other IT teams to address complex technical challenges.<br>• Support and configure hardware, software, networking, and collaboration tools such as Microsoft Teams and Zoom.<br>• Maintain accurate documentation of issues and align with service management protocols.
<p>The Desktop Support Specialist provides hands‑on technical support to end‑users, resolves hardware and software issues, and ensures a high‑quality user experience across all workstations and devices. This role will also play a key part in an organization‑wide migration from Google Workspace to Microsoft 365, assisting with user readiness, technical troubleshooting, and transition support.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>End‑User Support</strong></p><ul><li>Provide Tier 1–2 technical support for employees across desktops, laptops, peripherals, and mobile devices.</li><li>Troubleshoot issues related to operating systems, productivity tools, connectivity, printers, and workstation performance.</li><li>Support onboarding and offboarding processes, including device setup, account creation, and access provisioning.</li><li>Deliver clear, customer‑focused communication and maintain a strong service‑oriented approach.</li></ul><p><strong>Systems Troubleshooting & Maintenance</strong></p><ul><li>Diagnose and resolve issues involving Windows and macOS environments.</li><li>Maintain and update devices using standard imaging, patching, and software deployment tools.</li><li>Ensure compliance with security policies, endpoint protection requirements, and access controls.</li><li>Document issues, resolutions, and knowledge articles within the ticketing system.</li></ul><p><strong>Google Workspace → Microsoft 365 Migration</strong></p><ul><li>Assist with end‑user transition activities including mailbox migrations, file transfers, and training support.</li><li>Provide hands‑on troubleshooting related to Outlook, OneDrive, SharePoint, Teams, and Microsoft device management tools.</li><li>Help users adapt to new workflows as collaboration moves from Google Drive, Gmail, and Google Docs to the Microsoft ecosystem.</li><li>Support migration cutovers, data validation, user questions, and post‑migration stabilization efforts.</li></ul><p><strong>Collaboration & Operational Support</strong></p><ul><li>Partner with IT teams to escalate complex issues and support infrastructure‑related tasks as needed.</li><li>Track asset inventory and assist with hardware lifecycle management.</li><li>Recommend process improvements and contribute to internal documentation and best practices.</li></ul>
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
***100% onsite, Monday-Friday, in Gaylord, MN**** <br> Robert Half has a client with a permanent opening on their desktop support team in their Gaylord, Minnesota location. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to provide vital IT support across both office and production environments. The ideal candidate will possess strong technical skills, a proactive approach to problem-solving, and the ability to deliver outstanding customer service. <br> Responsibilities: • Offer daily IT support to users in office and manufacturing settings, ensuring minimal disruption to operations. • Standard Windows 10/11 and Office 365 environment for tier 1 & 2 support. • Monitor, log, and resolve technical issues using the Service Management system. • Analyze recurring problems, determine root causes, and implement effective long-term solutions. • Provide detail-oriented and courteous customer support to both internal and external stakeholders. • Configure, deploy, and maintain enterprise endpoint devices to ensure operational efficiency. • Conduct regular system maintenance and adhere to established IT policies and procedures. • Stay adaptable to evolving priorities and emerging technologies in a fast-paced environment. • Assist with creating and managing IT-related budgets to support organizational needs. • Travel domestically up to 10% to provide onsite support when required. <br> ANYONE INTERESTED IN FURTHER DETAILS SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.
