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122 results for Help Desk Technician jobs

Tier 2 Help Desk/Desktop Support Analyst
  • Cary, IL
  • onsite
  • Temporary to Hire
  • 33.25 - 38.5 USD / Hourly
  • We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. <br> Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software &amp; Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure &amp; AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity &amp; Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
  • 2026-04-20T00:00:00Z
Senior Desktop Support
  • Woodbury, MN
  • onsite
  • Temporary to Hire
  • 33.25 - 42 USD / Hourly
  • <p>We are seeking a Senior Desktop Support Technician to provide comprehensive end-user support across multiple locations. This role combines hands-on technical support with remote troubleshooting to ensure reliable, efficient technology operations. The ideal candidate is customer-focused, technically versatile, and capable of supporting a wide range of IT systems and infrastructure.</p><p><br></p><ul><li>Install, configure, and maintain desktop and laptop systems, including hardware and software deployments</li><li>Manage and prioritize IT incident queues, resolving Level I, II, and III technical issues across a variety of environments</li><li>Provide on-site and remote support for end users, troubleshooting issues related to operating systems, applications, and connectivity</li><li>Administer and support Microsoft Intune, including device enrollment, application deployment, patching, compliance policies, and endpoint security</li><li>Maintain and support Active Directory environments, including user accounts, group policies, access controls, and authentication processes</li><li>Ensure secure and efficient management of network resources such as shared drives, printers, and permissions</li><li>Develop and maintain technical documentation and knowledge base articles for both IT staff and end users</li><li>Participate in system upgrades, migrations, and infrastructure improvement projects</li><li>Perform other duties as assigned</li></ul>
  • 2026-04-23T00:00:00Z
PC Technician
  • Dallas, TX
  • onsite
  • Temporary / Contract
  • 23.75 - 26.5 USD / Hourly
  • <p>We are looking for a Technician to provide on-site support for electronic pollbooks during Election Day in Dallas, Texas. This role supports post-election operations by receiving, inspecting, and processing returned election equipment. This role ensures all equipment is accurately accounted for, documented, and properly prepared for future use. Technicians work in a fast-paced warehouse environment, handling high volumes of equipment while identifying any damage or missing components. Ideal candidates are detail-oriented, reliable, and comfortable with physical, hands-on work in a team setting. Position required boxing up, lifting, moving the boxes of poll pads as well.</p>
  • 2026-04-16T00:00:00Z
PC Technician
  • Des Moines, IA
  • onsite
  • Temporary / Contract
  • 0 - 0 USD / Yearly
  • We are looking for a detail-oriented PC Technician to assist with a major office relocation project in Des Moines, Iowa. This Contract position involves setting up IT workstations and displays, as well as handling specialized tasks related to TVs and projectors. The ideal candidate will be a quick learner with a basic understanding of hardware and installation processes.<br><br>Responsibilities:<br>• Disassemble IT workstations and prepare them for transportation.<br>• Load and transport equipment from the current office to the new location.<br>• Deliver and organize boxes and equipment to assigned workstations on designated floors.<br>• Reinstall and reconnect IT hardware, including docking stations and network cables, at new workstations.<br>• Conduct follow-up visits to ensure all setups are completed as needed.<br>• Assist with removing, relocating, and reinstalling TVs and projectors, including mounting and dismounting displays.<br>• Use provided tools to complete installation tasks efficiently and accurately.<br>• Follow guidance and training provided at the start of each day to ensure tasks are performed correctly.
  • 2026-04-16T00:00:00Z
Tech Support Manager
  • Appleton, WI
  • onsite
  • Temporary to Hire
  • 40 - 50 USD / Hourly
  • <p>We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.</p><p>• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.</p><p>• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.</p><p>• Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.</p><p>• Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.</p><p>• Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.</p><p>• Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.</p><p>• Address and resolve complex technical challenges, acting as a key point of escalation for team members.</p><p>• Travel occasionally to support operations at other facilities or manufacturing plants.</p><p>• Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.</p>
  • 2026-04-27T00:00:00Z
Desktop Support Analyst
  • Mansfield, OH
  • onsite
  • Temporary / Contract
  • 0 - 0 USD / Yearly
  • We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees in Lexington, Ohio within a plastics manufacturing environment. This Long-term Contract position supports users both remotely and in person, combining desk-based troubleshooting with hands-on assistance across workstations and peripheral devices. The role is ideal for someone who can navigate Microsoft-based systems confidently, communicate clearly with end users, and contribute to smooth day-to-day IT operations across a multi-site organization.<br><br>Responsibilities:<br>• Deliver frontline and advanced desktop support for employees through a mix of remote assistance and on-site service.<br>• Investigate and resolve issues involving computers, peripherals, software applications, and user access in a timely manner.<br>• Support Microsoft technologies, including Windows environments, Active Directory, domain-connected systems, and Microsoft Office 365 tools.<br>• Prepare, image, configure, and maintain desktops, laptops, and related hardware for end-user deployment.<br>• Move between work areas to provide deskside support, diagnose equipment problems, and restore functionality at the point of use.<br>• Record incidents, resolutions, and technical procedures to improve knowledge sharing and maintain accurate support documentation.<br>• Assist with scanner-related devices and other operational technology used by staff in daily business processes.<br>• Contribute to special IT initiatives and site-based technical projects as assigned.
  • 2026-04-28T00:00:00Z
Desktop Support Analyst
  • Manawa, WI
  • onsite
  • Temporary / Contract
  • 25 - 29 USD / Hourly
  • We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Manawa, Wisconsin. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving Microsoft and hardware-related issues, and delivering responsive service in a fast-paced environment. The ideal candidate brings strong troubleshooting ability, patience, and a customer-first approach while supporting a large user base and a variety of endpoint devices.<br><br>Responsibilities:<br>• Provide day-to-day desktop support by diagnosing and resolving issues involving Microsoft applications, Windows 10 systems, laptops, workstations, and peripheral hardware.<br>• Prepare and deploy equipment for new hires, including workstation setup, hardware configuration, and ensuring devices are ready for immediate use.<br>• Perform desktop imaging and device provisioning activities to maintain consistent system builds across supported endpoints.<br>• Track technology assets by assigning tags, updating inventory records, and documenting equipment distribution and service status.<br>• Manage and respond to support requests through ServiceNow, ensuring tickets are accurately logged, updated, and resolved in a timely manner.<br>• Support a high-volume end-user environment by delivering clear communication, practical solutions, and dependable technical assistance.<br>• Assist with the upkeep and troubleshooting of mobile devices, including a shared fleet of iPads used across the organization.<br>• Coordinate basic support for printers and related desktop peripherals to minimize disruption to daily operations.
  • 2026-04-27T00:00:00Z
Desktop Support Analyst
  • Eden Prairie, MN
  • onsite
  • Temporary / Contract
  • 26.6 - 30.8 USD / Hourly
  • <p>The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>• Provide end-to-end client support via a ticketing system for local and remote users</p><p>• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access</p><p>• Support Office 365 administration, including user setup and ongoing maintenance</p><p>• Administer Exchange Online, including mailbox management and licensing</p><p>• Manage Intune and mobile device administration for laptops, tablets, and phones</p><p>• Support current and legacy Windows operating systems</p><p>• Administer Active Directory and Group Policy in a multi-domain organization</p><p>• Perform computer imaging, deployment, and lifecycle support</p><p>• Add, configure, and maintain workstations, laptops, and mobile devices</p><p>• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication</p><p>• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN</p><p>• Respond to system alerts and provide coverage for senior systems administration functions as needed</p><p>• Support conference room audio and video technology</p><p>• Assist with building security systems and local network connectivity in coordination with IT</p><p>• Support network printers and office automation systems</p><p>• Provide mobile device and endpoint support for both office-based and remote users</p>
  • 2026-04-30T00:00:00Z
Desktop Support Analyst
  • New York, NY
  • onsite
  • Temporary / Contract
  • 30.4 - 35.2 USD / Hourly
  • We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience.<br><br>Responsibilities:<br>• Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization.<br>• Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system.<br>• Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure.<br>• Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations.<br>• Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery.<br>• Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users.<br>• Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks.<br>• Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments.<br>• Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants.<br>• Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
  • 2026-04-23T00:00:00Z
Desktop Support Analyst
  • Memphis, TN
  • onsite
  • Temporary / Contract
  • 23.75 - 27.5 USD / Hourly
  • We are looking for a Desktop Support Analyst to provide application and user support for web-based platforms and digital service tools in Germantown, Tennessee. This Long-term Contract position focuses on maintaining reliable portal functionality, troubleshooting user-facing issues, and helping improve system performance through thoughtful analysis and testing. The ideal candidate brings a strong technical foundation, experience supporting business applications, and the ability to communicate clearly with both internal teams and external partners.<br><br>Responsibilities:<br>• Manage implementation and ongoing support for portal and web-based software, helping ensure systems are configured to meet business and user needs effectively.<br>• Investigate and support automated data connections that supply information to customer-facing websites and online platforms.<br>• Troubleshoot issues related to electronic payment workflows, user access, and account functionality across multiple portal environments.<br>• Resolve service-related problems affecting online transactions, renewals, requests, and other digital community features.<br>• Provide analysis and support for platform-specific issues, including third-party vendor integrations tied to resident-facing systems.<br>• Share technical guidance and process knowledge with remote staff members and external contacts to support consistent issue resolution.<br>• Participate in quality assurance efforts by identifying defects, documenting findings, and contributing recommendations for corrective action.<br>• Create and execute tests for system updates, enhancements, and fixes, while recording results in a clear and organized manner.<br>• Track support requests through help desk tools, maintain accurate case documentation, and follow established service procedures and standards.
  • 2026-04-25T00:00:00Z
Desktop Support Analyst
  • Dubuque, IA
  • onsite
  • Temporary to Hire
  • 0 - 0 USD / Yearly
  • We are looking for a Desktop Support Analyst to provide hands-on technical support for employees in Dubuque, Iowa. This Contract to Permanent opportunity is ideal for someone who enjoys solving day-to-day technology issues, maintaining reliable workstation performance, and delivering responsive service across office and production environments. The person in this role will support end users with hardware, software, connectivity, and access needs while helping keep local IT operations running smoothly.<br><br>Responsibilities:<br>• Deliver on-site and remote support for end-user issues involving desktops, laptops, peripherals, connectivity, telephony, video conferencing, and mobile devices.<br>• Set up, deploy, and maintain computer equipment and standard software to ensure employees have reliable and secure technology tools.<br>• Monitor and work through the IT ticket queue, prioritizing requests and resolving incidents in a timely and thorough manner.<br>• Administer user access and device-related support within Windows Active Directory, including account maintenance, security permissions, and printer connectivity.<br>• Diagnose technical problems through structured troubleshooting and root cause analysis to minimize repeat issues and reduce downtime.<br>• Create and refine support documentation and knowledge articles to improve service consistency and help users resolve common issues.<br>• Recommend practical hardware and software enhancements that improve performance, usability, and cost efficiency.<br>• Provide technical support across both office and manufacturing settings while coordinating with the broader IT team as needed.
  • 2026-04-27T00:00:00Z
Desktop Support Analyst
  • Detroit, MI
  • onsite
  • Temporary / Contract
  • 18 - 20 USD / Hourly
  • We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices.<br>• Perform regular maintenance and updates on hardware and software systems to ensure optimal performance.<br>• Document detailed steps and solutions for resolving user issues in the call tracking system.<br>• Install and configure hardware and software for end-users as needed.<br>• Manage inventory control and assist in transporting hardware between locations.<br>• Stay informed about current trends and advancements in technology to enhance support services.<br>• Deliver individual or group training sessions on computer hardware and software usage.<br>• Participate in projects aimed at implementing new technologies and improving service delivery.<br>• Escalate unresolved technical issues to higher support levels when necessary.<br>• Handle additional responsibilities and tasks as assigned.
  • 2026-04-24T00:00:00Z
Desktop Support Analyst
  • Ankeny, IA
  • onsite
  • Temporary / Contract
  • 0 - 0 USD / Yearly
  • We are looking for a Desktop Support Analyst to deliver reliable onsite technical assistance for end users in Moline, Illinois within the Financial Services industry. This Long-term Contract position is ideal for someone who is comfortable working in a Windows-based environment, supporting banking-related hardware, and providing clear, customer-focused communication. The person in this role will help keep end-user technology operational during validation activities, deployment efforts, and launch support while maintaining accurate documentation throughout the support process.<br><br>Responsibilities:<br>• Provide onsite desktop support for end users by diagnosing and resolving hardware, software, and access-related issues in a Windows 10 environment.<br>• Prepare, configure, image, and deploy desktops and related devices to support user readiness for scheduled validation sessions and operational events.<br>• Support banking equipment such as receipt printers, check scanners, driver license scanners, and other peripheral devices to ensure proper functionality.<br>• Assist with device setup, testing, and readiness checks before key support events, helping users transition smoothly into production activities.<br>• Respond to service desk tickets and technical requests with a strong focus on timely resolution, clear updates, and minimal disruption to frontline teams.<br>• Participate in cutover and go-live support activities by providing hands-on troubleshooting and immediate end-user assistance as issues arise.<br>• Document incidents, resolutions, device statuses, and recurring problems thoroughly to support tracking, follow-up, and knowledge sharing.<br>• Use tools such as Active Directory and remote support utilities to manage user access and resolve desktop issues efficiently.<br>• Provide post-deployment and post-launch support to stabilize the user environment and address outstanding technical concerns.
  • 2026-04-23T00:00:00Z
Service Technician
  • Boston, MA
  • onsite
  • Permanent / Full Time
  • 65000 - 80000 USD / Yearly
  • We are seeking a Service Technician to join our team in Boston, Massachusetts. As a Service Technician, you will be instrumental in maintaining and repairing security systems, ensuring their optimal performance. This role involves working with a variety of technologies including Access Control, Alarm Systems, CCTV, Integrated hardware, Intercom systems, and Programming. <br><br>Responsibilities:<br><br>• Conduct regular inspections of security systems to identify and resolve issues<br>• Maintain and repair access control systems, ensuring their optimal functionality<br>• Regularly update and maintain customer records in the system<br>• Perform programming tasks as necessary to ensure the effectiveness of security systems<br>• Handle customer inquiries promptly and professionally<br>• Stay updated with the latest industry trends and advancements in security systems<br>• Adhere to OSHA 10-Hour safety regulations in all tasks<br>• Work with integrated hardware and intercom systems to ensure seamless security operations<br>• Install and maintain CCTV and alarm systems according to customer needs.
  • 2026-04-08T00:00:00Z
IT Support Technician Tier 2
  • Tallahassee, FL
  • onsite
  • Temporary / Contract
  • 0 - 0 USD / Yearly
  • <p>We are seeking a Tier 2 IT Support Technician to provide advanced technical support for end users across hardware, software, and enterprise systems. This role serves as an escalation point for Tier 1 support and is responsible for diagnosing and resolving moderately complex technical issues related to Windows operating systems, Microsoft 365, and endpoint devices.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 2 technical support for desktops, laptops, peripherals, and enterprise applications</li><li>Troubleshoot and resolve issues related to <strong>Windows OS (Windows 10/11)</strong>, including performance, configuration, and security</li><li>Support <strong>Microsoft 365</strong> services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online</li><li>Diagnose and resolve hardware issues such as desktops, laptops, printers, monitors, docks, and mobile devices</li><li>Install, configure, and maintain software applications and system updates</li><li>Escalate unresolved or complex issues to Tier 3 or infrastructure teams as appropriate</li><li>Document incidents, requests, and resolutions accurately in the ticketing system</li><li>Assist with onboarding/offboarding by setting up workstations, software, and user access</li><li>Follow ITIL best practices, SLAs, and internal support procedures</li><li>Provide excellent customer service and clear communication to both technical and non‑technical users</li></ul><p><br></p>
  • 2026-04-24T00:00:00Z
IT/OT Service Desk Specialist
  • Charleston, SC
  • onsite
  • Temporary to Hire
  • 22.1635 - 25.663 USD / Hourly
  • We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply.<br><br>Responsibilities:<br>• Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary.<br>• Monitor system performance to ensure reliability, security, and optimal functionality.<br>• Assist end users with system access, hardware setup, application usage, and configurations.<br>• Document incidents, solutions, and knowledge base articles to promote ongoing improvement.<br>• Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades.<br>• Perform account management tasks, such as resetting passwords and resolving access issues.<br>• Provide remote support for users both on-site and in off-site locations.<br>• Deliver basic training to users on IT tools and technologies to enhance their efficiency.<br>• Collaborate with internal IT teams and external vendors to address and resolve technical issues.<br>• Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.
  • 2026-04-13T00:00:00Z
Technical Support Analyst
  • Anoka, MN
  • onsite
  • Temporary / Contract
  • 23.75 - 27.5 USD / Hourly
  • <p>I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. </p><p><br></p><p><br></p><ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul><p><br></p>
  • 2026-05-01T00:00:00Z
Support Technician III
  • Las Vegas, NV
  • onsite
  • Temporary to Hire
  • 31.35 - 34 USD / Hourly
  • <p>We are looking for a skilled IT Support Technician III to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will provide essential hardware and software support for the company&#39;s personal computers and local area network. This role focuses on troubleshooting technical issues and ensuring smooth operations for both onsite and remote employees.</p><p><br></p><p>Responsibilities:</p><ul><li>Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management</li><li>Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, and related systems</li><li>Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)</li><li>Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows</li><li>Install, configure, maintain, and troubleshoot hardware, software, and end-user devices</li><li>Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II</li><li>Assist in mentoring junior technicians and provide leadership support in the absence of the IT Support Manager</li><li>Deliver timely technical support via ticketing system, email, and in-person interactions</li><li>Troubleshoot LAN/WAN and connectivity issues in accordance with company standards</li><li>Perform system administration tasks, including account management, permissions, and endpoint security configurations</li><li>Support remote and hybrid workforce technologies, including device provisioning and secure access</li><li>Maintain and support communication systems, including conference room A/V and mobile devices</li><li>Perform software deployments, updates, patching, and hardware replacements</li><li>Support email administration and data governance practices, including access controls and distribution groups</li><li>Assist with physical access systems, including badging and facility access coordination</li><li>Maintain accurate documentation of systems, assets, and procedures</li><li>Provide end-user training and promote effective use of technology</li><li>Partner with HR, Facilities, and Security to support operations and compliance</li><li>Contribute to process improvements, trend analysis, and scalable support practices</li><li>Manage workload effectively to meet service level expectations</li><li>Maintain professional conduct and strong customer service in all interactions</li></ul><p><br></p>
  • 2026-04-22T00:00:00Z
Technical Customer Service
  • Atlanta, GA
  • onsite
  • Temporary / Contract
  • 18 - 18 USD / Hourly
  • <p><strong>Overview</strong></p><p>We want to be upfront: this is not a highly technical IT role!</p><p><br></p><p>It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:</p><ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul><p>The first 3-4 weeks will be class-based training, during which the hours will be <strong>Monday-Friday, 10:00a-6:30p</strong>.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
  • 2026-04-27T00:00:00Z
Cable Technician
  • Ames, IA
  • onsite
  • Temporary to Hire
  • 0 - 0 USD / Yearly
  • We are looking for a skilled Cable Technician to join our team in Ames, Iowa. In this Contract to permanent position, you will play a key role in installing, troubleshooting, and maintaining cable systems in commercial environments. The ideal candidate has hands-on experience and a strong understanding of industry standards, with a focus on delivering quality results.<br><br>Responsibilities:<br>• Install and route Cat 5 and Cat 6 cables in commercial settings, including new construction and renovation projects.<br>• Follow industry standards to ensure proper cable installation and maintenance.<br>• Perform conduit bending, cable testing, and troubleshooting using digital multi-meters.<br>• Conduct networking issue diagnostics and resolve connectivity problems.<br>• Assemble and install server racks, patch panels, and related equipment in network closets.<br>• Execute fiber cable tasks such as anaerobic terminations, splicing, and working with SC and LC connectors.<br>• Read and interpret schematic diagrams and line drawings to ensure accurate installations.<br>• Maintain compliance with safety protocols and quality standards during all projects.<br>• Collaborate with team members to complete projects efficiently and meet client expectations.
  • 2026-04-24T00:00:00Z
Cable Technician
  • Oklahoma City, OK
  • onsite
  • Temporary / Contract
  • 20.9 - 22 USD / Hourly
  • We are looking for a skilled Cable Technician to join our team in Oklahoma City, Oklahoma. This long-term contract position involves extensive travel, primarily from Monday to Friday, to support various projects and installations. If you have expertise in cable installation and a strong commitment to quality, we encourage you to apply.<br><br>Responsibilities:<br>• Install, maintain, and troubleshoot cable systems, including fiber optics, to ensure seamless connectivity.<br>• Travel extensively to project sites, primarily Monday through Friday, to perform installations and repairs.<br>• Conduct detailed inspections and testing of cabling systems to identify and resolve issues efficiently.<br>• Collaborate with team members and clients to ensure project requirements are met on time.<br>• Adhere to safety standards and protocols during all installations and maintenance tasks.<br>• Utilize Microsoft Installer (MSI) tools to configure and optimize systems as needed.<br>• Maintain accurate documentation of completed work and system configurations.<br>• Complete drug testing as required for compliance with workplace policies.<br>• Provide exceptional customer service while working on-site and during project interactions.
  • 2026-04-15T00:00:00Z
Cable Technician
  • Athens, GA
  • onsite
  • Temporary / Contract
  • 25.65 - 29.7 USD / Hourly
  • <p>We are looking for a Cable Technician to support installation and service work for structured cabling, network hardware, and connected security systems in Athens, Georgia. This Long-term Contract opportunity is ideal for someone who enjoys hands-on field work, organized equipment setup, and resolving technical issues across low-voltage environments. The role will contribute to reliable connectivity and physical security by assisting with new deployments, maintenance tasks, and on-site troubleshooting.</p><p><br></p><p>Responsibilities:</p><p>• Install and terminate Cat6 and other low-voltage cabling to support network, communication, and security infrastructure.</p><p>• Arrange, mount, and organize equipment in racks, ensuring clean cable routing, labeling, and patching for efficient operation.</p><p>• Set up and maintain network-connected devices such as switches, routers, wireless units, and related hardware in Layer 2 and Layer 3 environments.</p><p>• Troubleshoot service interruptions, signal issues, and equipment faults to restore network and system performance quickly.</p><p>• Support the installation and upkeep of fiber-optic and structured cabling systems at commercial or multifamily sites.</p><p>• Deploy and service IP-based surveillance equipment, including cameras and recording devices, while verifying connectivity and image performance.</p><p>• Assist with access control system installation by connecting and testing readers, keypads, panels, and associated door hardware.</p><p>• Document site activity, equipment changes, and configuration details to help maintain accurate technical records.</p><p>• Coordinate with internal teams, vendors, and site contacts during rollouts, repairs, upgrades, and hardware replacements.</p>
  • 2026-04-29T00:00:00Z
Cable Technician
  • Fort Myers, FL
  • onsite
  • Temporary to Hire
  • 0 - 0 USD / Yearly
  • We are looking for an experienced Cable Technician to join our team in Fort Myers, Florida. This contract-to-permanent position offers an exciting opportunity to work on cutting-edge commercial AV/IT systems, providing hands-on field experience and exposure to innovative technologies. The role includes leadership opportunities, direct collaboration with senior management, and career growth through training and diverse project exposure.<br><br>Responsibilities:<br>• Install and commission Q- AV/IT systems on-site, ensuring efficient and detail-oriented execution.<br>• Interpret blueprints and schematics to perform precise low-voltage wiring and system setup.<br>• Troubleshoot, program, and provide ongoing support for AV/IT systems while managing field team coordination.<br>• Utilize expertise in Q- programming and installation, handling Level 1–2 tasks effectively.<br>• Work with advanced networking concepts such as IP configurations, VLANs, and DHCP.<br>• Perform installation and maintenance of fiber-optic and low-voltage cabling systems.<br>• Collaborate with the Director of Technology and other team members to ensure project success.<br>• Adhere to industry standards and safety regulations, including OSHA compliance.<br>• Provide support for AV systems involving Crestron, Extron, and AMX technologies.<br>• Maintain documentation and reports to track project progress and ensure system functionality.
  • 2026-04-14T00:00:00Z
Cable Technician
  • Winter Park, FL
  • onsite
  • Temporary / Contract
  • 0 - 0 USD / Yearly
  • <p>We are looking for a Cable Technician to support network connectivity and physical security systems across properties in Central Florida. This position is ideal for someone who enjoys hands-on field work involving cabling, network hardware, surveillance devices, and access control equipment. The role offers the opportunity to contribute to reliable communications and secure infrastructure while partnering with internal teams, vendors, and site personnel.</p><p><br></p><p>Responsibilities:</p><p>• Install and support network infrastructure equipment such as switches, routers, firewalls, and wireless devices to maintain dependable site connectivity.</p><p>• Monitor system performance, investigate service interruptions, and restore functionality when network issues affect operations.</p><p>• Complete rack builds, patching, cable organization, hardware swaps, and other structured cabling tasks in accordance with site standards.</p><p>• Assist with multi-site deployments and provide on-location technical support for regional network implementations.</p><p>• Set up and maintain IP-based video surveillance systems, including recorder configuration and camera integration with the network.</p><p>• Diagnose and resolve problems involving camera connectivity, recording performance, image quality, and device placement.</p><p>• Install and service electronic entry systems such as card readers, keypads, and badge access components while managing user permissions as needed.</p><p>• Respond to service requests, perform preventive maintenance, document technical changes, and escalate advanced issues to engineering or IT leadership when appropriate.</p><p>• Coordinate with construction teams, property staff, service providers, and vendor technicians during installations, repairs, upgrades, and equipment replacements.</p><p>• Track inventory levels for networking, cabling, and security hardware to support ongoing field operations.</p>
  • 2026-04-29T00:00:00Z
Network Technician
  • Cooper City, FL
  • onsite
  • Temporary / Contract
  • 0 - 0 USD / Yearly
  • <p>We are hiring a <strong>Network Technician</strong> for a venue setup and breakdown project. This role will support <strong>cabling, wired and wireless networks, and event-specific network drops</strong> for large conferences, trade shows, and public events.</p><p><strong>Responsibilities include:</strong></p><ul><li>Install, test, and remove network cabling throughout the venue </li><li>Deploy <strong>temporary and permanent network drops</strong> for exhibitors, facility staff, guest-access networks, production crews, POS systems, registration desks, and digital signage</li><li>Support <strong>high-density attendee Wi-Fi</strong> during live events</li><li>Troubleshoot connectivity, performance, and capacity issues under high-user load conditions</li><li>Assist with multi-stage <strong>load-in, live event support, and teardown</strong> activities</li></ul>
  • 2026-04-23T00:00:00Z
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