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151 results for Help Desk Technician jobs

Help Desk Analyst II

Skokie, IL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a customer-focused Help Desk Analyst II to support end users across a busy educational environment in Illinois. This long-term contract position is ideal for someone who combines strong technical troubleshooting with a detail-oriented, service-oriented approach when assisting faculty and staff. The role supports a wide range of devices and day-to-day IT issues, with opportunities to contribute to hardware support, device setup, and overall technology operations. Responsibilities: • Deliver timely technical assistance to faculty and staff, emphasizing clear communication and a high level of customer care. • Diagnose and resolve issues involving Windows 10 systems, Chromebooks, Dell laptops, and Apple devices including Mac and iOS hardware. • Perform hands-on hardware maintenance and repair to keep user devices operational and minimize downtime. • Manage and update service desk tickets, ensuring incidents and requests are documented accurately and followed through to completion. • Assist with device inventory tracking, workstation configuration, and cable organization to support efficient IT operations. • Provide basic network troubleshooting to identify common connectivity issues and escalate more complex problems when needed. • Support user account and access-related tasks within Active Directory, Microsoft 365 Enterprise, and Microsoft Entra ID. • Contribute to onsite technical coverage as part of a small IT team supporting multiple buildings and end-user needs.
2026-07-07T00:00:00Z

Help Desk Analyst II

Bartlett, IL
onsite
Temporary to Hire
31.53 - 40.41 USD / Hourly
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations. Responsibilities: • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings. • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment. • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns. • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution. • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments. • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks. • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity. • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
2026-06-18T00:00:00Z

Help Desk Analyst II

Los Angles, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk Analyst II to provide hands-on technical support for employees in Los Angeles, California. This Contract position is ideal for someone who thrives in a fast-paced onsite environment and can confidently resolve escalated desktop, application, and account-related issues across both Mac and Windows systems. The role will support day-to-day end users with productivity tools, creative software, and access administration while delivering a high level of customer service. Responsibilities:• Deliver second-level technical support for hardware, software, and user account issues in both Mac and Windows environments• Troubleshoot and resolve incidents involving Microsoft 365 applications, desktop operating systems, and common workplace technology• Support employees with Adobe creative tools, including assisting with issues related to Adobe Premiere and other Creative Cloud applications• Manage onboarding and offboarding tasks by preparing accounts, assigning access, and ensuring timely removal of permissions when needed• Administer account provisioning through Active Directory and related systems while maintaining accurate access controls• Track, prioritize, and update service requests through the ticketing system to ensure timely issue resolution and communication• Provide onsite assistance to users, offering clear guidance and attentive support for technical problems and service requests• Assist with more advanced troubleshooting for specialized creative applications such as After Effects, Cinema 4D, Maya, or Nuke when applicable• Contribute to broader IT support activities that may include entry-level system administration tasks and operational improvements
2026-07-09T00:00:00Z

Help Desk Analyst II

Los Angeles, CA
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory. Responsibilities: • Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations. • Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue. • Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information. • Provide hands-on support for Microsoft Windows environments, including workstation setup, configuration, and issue resolution. • Administer user accounts and access permissions within Active Directory to support onboarding, changes, and account maintenance. • Assist with Azure-related support tasks, including user access, connectivity concerns, and basic cloud environment troubleshooting. • Track recurring technical problems, identify patterns, and recommend practical solutions to improve service quality and response times.
2026-07-11T00:00:00Z

Help Desk Analyst II

Lewis Center, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst II to join the IT team in Lewis Center, Ohio in a Long-term Contract role. This position is ideal for an early-career support specialist who enjoys solving technical issues, delivering dependable service to internal users, and building a strong foundation for future growth. You will provide hands-on assistance across Microsoft-based environments while helping maintain consistent day-to-day support coverage for the business. Responsibilities: • Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Manage and update service requests through Jira, ensuring tickets are documented clearly, prioritized appropriately, and followed through to completion. • Troubleshoot Microsoft 365 applications and Windows 10 environments, including common user issues involving accounts, devices, and productivity tools. • Support user account administration tasks such as password resets, access changes, and directory updates within Active Directory. • Assist staff with both Windows PCs and occasional Mac-related support needs, offering clear guidance and practical solutions. • Communicate status updates effectively to end users, helping reduce frustration and maintain confidence during technical disruptions. • Work closely with the broader IT team to escalate more complex incidents and contribute to a reliable support experience across the organization. • Participate in assigned technical projects or improvement efforts over time, with opportunities to expand beyond ticket-based support into broader IT initiatives.
2026-06-15T00:00:00Z

Help Desk Analyst II

North Waltham, MA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk Analyst II to deliver attentive, high-quality technical support for a financial services team in Waltham, Massachusetts. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on support role, enjoys working directly with employees, and can keep daily operations running smoothly through prompt issue resolution. The position combines onsite deskside assistance with remote support and requires a service-focused approach when assisting users across a Microsoft-based, cloud-centric environment. Responsibilities: • Provide first- and second-level technical assistance for end users, addressing both in-person and remote support needs with a strong customer service mindset. • Diagnose and resolve problems involving laptops, desktops, operating systems, standard business software, and cloud applications to reduce downtime. • Set up equipment, accounts, and access for new hires while also handling departures through organized offboarding support. • Support core collaboration platforms such as Microsoft 365, Outlook, Teams, Zoom, and related productivity tools used across the business. • Serve as the primary onsite IT contact, managing daily support activity independently and ensuring requests are handled efficiently. • Coordinate with external or centralized IT partners to escalate more advanced issues and follow through until resolution is achieved. • Maintain accurate tracking of incidents and service requests, keeping documentation current and responses timely. • Contribute to technology-related initiatives, including emerging AI-focused efforts and other improvements that enhance support operations.
2026-07-13T00:00:00Z

Help Desk Analyst II

Manchester, NH
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst II to support end users and client environments in Manchester, New Hampshire. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues across hardware, software, Microsoft-based systems, and network connectivity. The role combines remote and onsite support, with a strong focus on delivering timely resolutions, maintaining accurate documentation, and serving as a higher-level resource for escalated support needs. Responsibilities: • Diagnose and resolve technical problems involving desktops, laptops, operating systems, business applications, and basic network connectivity. • Provide support for Microsoft 365, Active Directory, Azure Active Directory, and Windows-based environments across a range of user issues. • Handle escalated incidents from frontline support and take ownership of more complex troubleshooting through resolution or further escalation. • Set up, configure, and deploy workstations, user accounts, peripherals, and related equipment for new and existing employees. • Manage service desk tickets efficiently by prioritizing requests, meeting response expectations, and communicating progress clearly to users. • Record support activities, technical findings, and final resolutions in a clear and organized manner to maintain accurate service history. • Assist with troubleshooting firewall and networking issues to help maintain stable and secure client IT operations.
2026-07-14T00:00:00Z

IT Help Desk I

Kapolei, HI
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a detail-oriented IT Help Desk I team member to provide hands-on technical support in a non-profit environment on Leeward, Oahu, Hawaii. This long-term contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping staff maintain reliable day-to-day operations. The role combines end-user support, equipment maintenance, and coordination of technology-related tasks to keep systems functioning effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling (808) 531-0800. Responsibilities:<ul><li>Assist with the administration of computer systems, laptops, and software</li><li>Trouble-shoot networking issues</li><li>Resolve hardware issues and repairs</li><li>Work with third-party vendors to escalate technical issues, track service activity, document resolutions, and help implement corrective actions related to hardware, operating systems, installations, and network concerns</li><li>Other duties as assigned</li></ul>
2026-07-09T00:00:00Z

Deskside Support Technician (Tier II)

Washington, DC
onsite
Temporary / Contract
33 - 38 USD / Hourly
Deskside Support Technician II – Public TrustLocation: Washington, DCWork Arrangement: Onsite – 5 days per weekClearance Requirement: Active Public Trust required (Secret Clearance highly desired) Position OverviewWe are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards. Key ResponsibilitiesDeskside Support & Troubleshooting<ul><li>Provide onsite Tier II deskside support for end-user incidents and service requests</li><li>Troubleshoot and resolve issues involving:</li><li>Windows desktops and laptops</li><li>Microsoft Office applications</li><li>Outlook and Exchange</li><li>Printers and peripherals</li><li>Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries</li></ul>Endpoint & Software Support<ul><li>Install and support specialty applications not packaged within SCCM</li><li>Remove devices from the network in accordance with security directives</li><li>Support printer troubleshooting, toner replacement, and device maintenance</li></ul>Customer Service & Ticket Management<ul><li>Maintain accurate updates within the ITSM ticketing system</li><li>Prioritize incidents based on SLA requirements and customer impact</li><li>Deliver high-touch “white glove” support for senior leadership offices</li><li>Provide timely, professional communication throughout issue resolution</li></ul>Operational Support<ul><li>Support users across multiple buildings within Washington, DC</li><li>Collaborate with service desk and infrastructure teams to resolve escalated issues</li><li>Participate in occasional after-hours support activities when required</li></ul>
2026-06-15T00:00:00Z

Help Desk Analyst III

Pittsburgh, PA
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently. Responsibilities: • Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment. • Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications. • Support account administration tasks, including permissions, directory updates, and user access management within Active Directory. • Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues. • Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users. • Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools. • Document issues, resolutions, and recurring trends to improve service quality and support efficiency. • Collaborate with internal technical teams to address complex system concerns and maintain stable user operations.
2026-06-16T00:00:00Z

Technical Help Desk 1

Menomonee Falls, WI
onsite
Temporary / Contract
19.5 - 19.5 USD / Hourly
We are looking for a customer-focused Technical Help Desk 1 specialist to support consumers with product questions, troubleshooting, and service-related needs for marine and RV product lines. This Long-term Contract position is based in Menomonee Falls, Wisconsin, and offers a hybrid schedule with time split between remote work and onsite support during the week. The ideal candidate is adaptable, eager to learn, and able to combine strong communication skills with an interest in developing technical knowledge through provided training. Responsibilities: • Respond to customer inquiries by phone or other support channels, providing guidance on product features, setup, compatibility, and general use. • Diagnose product issues by interpreting wiring information, schematics, and related technical materials to identify practical solutions. • Record support interactions accurately and complete case processing activities in a timely manner to maintain reliable service documentation. • Help customers navigate warranty, repair, and replacement options while ensuring a smooth and supportive experience. • Contribute to the creation and refinement of knowledge resources such as frequently asked questions, troubleshooting references, and documented support procedures. • Review technical content, including manuals, bulletins, training materials, and customer-facing product information, to improve clarity and accuracy. • Support call center performance by meeting service commitments, collaborating with team members, and maintaining consistent follow-through on open issues. • Participate in onsite hybrid work requirements by reporting to the facility as needed and working flexibly across locations within the assigned area.
2026-07-10T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment. Responsibilities: • Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information. • Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology. • Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation. • Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality. • Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution. • Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively. • Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.
2026-07-01T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment. Responsibilities: • Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information. • Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions. • Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas. • Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through. • Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends. • Use internal systems and office tools to document requests, review data, and support daily help desk operations. • Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach. • Contribute to team goals by supporting operational priorities and helping maintain consistent service standards.
2026-07-01T00:00:00Z

Service Desk Analyst

Barefoot Beach, FL
onsite
Temporary / Contract
22 - 25 USD / Hourly
Service Desk Analyst – Level 1Full-time position, 6 month Contract-To-PermanentOnsite in Bonita Springs, FL$22-25/hour during onboarding period; $55-60K salary at conversion Day In the LifeHandle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)Support ~30–35 calls per day (team handles ~250/day total)Troubleshoot and resolve issues across:<ul><li>Workstations</li><li>Mobile devices</li><li>Proprietary software</li><li>Printers</li></ul>Assist with tasks such as:<ul><li>Password resets and account unlocks (Active Directory – light use)</li><li>Email signature updates</li><li>Access requests</li><li>Break/fix troubleshooting</li></ul>Escalate complex issues to L2 team as neededFollow structured troubleshooting processes to identify and resolve issues efficiently
2026-06-29T00:00:00Z

IT Support Technician

Norco, CA
onsite
Temporary / Contract
32 - 34 USD / Hourly
Robert Half is seeking an experienced IT Support Technician to provide hands-on technical support in a fast-paced environment. This role is ideal for a strong Tier 1–2 IT professional who enjoys a mix of end-user support, troubleshooting, project work, and vendor coordination.
2026-07-10T00:00:00Z

IT Support Technician

Charlotte, NC
onsite
Temporary / Contract
25 - 35 USD / Hourly
Robert Half is proactively recruiting experienced IT Support Technicians for upcoming opportunities supporting public safety organizations and municipal agencies. These roles are ideal for hands-on IT professionals who enjoy working in both office and field environments, supporting mission-critical technology that first responders rely on every day.This position blends desktop support, infrastructure maintenance, field service, and mobile technology support. Successful candidates will be comfortable troubleshooting hardware, installing network cabling, supporting patrol vehicle technology, and ensuring reliable operation of systems that directly impact public safety.What You'll Do<ul><li>Provide day-to-day technical support for desktop hardware, software, and enterprise applications</li><li>Configure, deploy, maintain, and troubleshoot Windows workstations, laptops, printers, and peripherals</li><li>Install software updates, patches, and perform routine system maintenance</li><li>Support web-based applications including reporting, records, and evidence management systems</li><li>Install, test, and troubleshoot Ethernet, fiber, and coaxial network cabling</li><li>Maintain IT equipment rooms, communication closets, racks, and infrastructure hardware</li><li>Perform workstation deployments, office moves, and technology refresh projects</li><li>Configure and support mobile devices and endpoint technologies</li><li>Install, maintain, and troubleshoot in-vehicle technology including mobile computers, camera systems, and related equipment</li><li>Diagnose connectivity issues affecting patrol vehicles and mobile work environments</li><li>Maintain accurate hardware inventory and asset management records</li><li>Document technical issues, troubleshooting steps, and resolutions</li><li>Escalate advanced infrastructure or security issues to senior IT staff when necessary</li></ul>
2026-06-30T00:00:00Z

IT Support Technician

Albuquerque, NM
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Support Technician to support day-to-day technical needs for a retail environment in Albuquerque, New Mexico. This Long-term Contract position is ideal for someone who enjoys helping end users, solving common hardware and software issues, and keeping support requests organized from intake through resolution. The role focuses on delivering responsive service, maintaining accurate records, and ensuring employees have reliable access to the tools and systems they need to work effectively. Responsibilities:• Manage the full lifecycle of support requests by logging issues, setting priority levels, documenting actions taken, and closing tickets once service is restored.• Provide front-line assistance for Windows 10 and Windows 11, Microsoft 365 applications, Outlook, web browsers, printers, and other commonly used workplace technology.• Diagnose and resolve routine problems affecting desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.• Handle user account tasks such as password resets, basic access support, Active Directory updates, and employee onboarding or separation activities.• Install approved applications, address standard software errors, and prepare workstations and devices for end-user deployment.• Support basic wired and wireless connectivity troubleshooting, including VPN access, IP-related issues, and mapped drive or shared resource problems.• Assess incoming incidents to determine urgency and business impact, resolve Tier 1 issues whenever possible, and route more advanced cases to higher support tiers with complete notes.• Maintain IT inventory, organize the support workspace, and contribute to knowledge base content and technical documentation for recurring issueOther duties as needed
2026-07-08T00:00:00Z

IT Support Technician

San Juan Capistrano, CA
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are seeking an IT Support Technician to provide Level 1 technical support in a primarily Windows-based environment. This role will support end users with day-to-day help desk needs, including account access issues, printer connectivity, login troubleshooting, and basic hardware support. The ideal candidate brings strong foundational IT support experience, excellent customer service skills, and working knowledge of cloud-based identity and device management tools. Based on general knowledge.Key Responsibilities<ul><li>Provide Level 1 technical support for employees across hardware, software, and access-related issues. Based on general knowledge.</li><li>Troubleshoot and resolve common help desk tickets, including password resets, account unlocks, login issues, printer connectivity, and basic endpoint hardware problems. Based on general knowledge.</li><li>Support a primarily Windows environment, with occasional troubleshooting for Apple devices. Based on general knowledge.</li><li>Assist with user account provisioning, deprovisioning, and access management using cloud identity platforms such as JumpCloud or equivalent tools. Based on general knowledge.</li><li>Help manage endpoints through MDM platforms such as Zoho ManageEngine, Microsoft Intune, or similar solutions. Based on general knowledge.</li><li>Support users with Google Workspace applications, including Gmail, Docs, and Sheets. Based on general knowledge.</li><li>Document tickets, resolutions, and recurring issues accurately within the help desk system. Based on general knowledge.</li><li>Escalate more complex technical issues to higher-level support teams as needed. Based on general knowledge.</li><li>Deliver professional, timely, and customer-focused service to end users. Based on general knowledge.</li></ul>
2026-06-26T00:00:00Z

IT Support Technician

Durango, CO
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.Onsite /Local is preferred, although remote may be possible based on experience. Responsibilities:•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity.•Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks.•Provide technical help to remote staff through approved remote assistance tools and virtual support methods.•Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform.•Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members.•Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels.Other duties as needed
2026-07-14T00:00:00Z

Data Center Technician

Moncks Corner, SC
onsite
Temporary / Contract
25 - 25 USD / Hourly
Overview of project/skills required:We are looking for a Level 1 Cable Technician to support an onsite project in Monks Corner, SC. This contract opportunity is ideal for someone who enjoys hands-on technical work and can contribute to structured fiber installation efforts in a detail-oriented environment. The position focuses on low-voltage and fiber-related cabling tasks, with a steady Monday through Friday schedule of 7a-3p and no overtime expected. Key ResponsibilitiesThe Cable Technician is responsible for executing structured cabling and fiber installation/decommissioning tasks under the direction of senior technicians or leads. This role is hands-on and task-driven, with no decision-making authority.<ul><li>Install, route, and secure fiber and copper cabling per project plans and standards</li><li>Pull, dress, label, and terminate fiber cables as instructed</li><li>Pull, decommission and recycle cable that is in line with the standards set</li><li>Assist with fiber placement in racks, trays, and pathways</li><li>Maintain clean and organized work areas in active data centers or network environments</li><li>Follow safety, security, and quality procedures at all times</li></ul>
2026-06-26T00:00:00Z

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependable technical support and deliver a high-quality experience for employees across the organization. This role is based in Draper, Utah, and is suited to someone who enjoys diagnosing issues, guiding users through solutions, and keeping support requests moving efficiently. The ideal candidate brings strong desktop support knowledge, clear communication skills, and the ability to balance day-to-day service needs with ongoing improvements to support processes. Responsibilities: • Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner. • Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience. • Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process. • Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact. • Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access. • Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents. • Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity. • Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements.
2026-07-06T00:00:00Z

Desktop Support Specialist

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Desktop Support Specialist with hands-on experience supporting Microsoft environments and managing devices through Microsoft Intune. This role will be responsible for providing technical support to end users, troubleshooting hardware and software issues, managing endpoint devices, and ensuring a seamless technology experience across the organization.Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 desktop support for hardware, software, and network-related issues</li><li>Deploy, configure, and manage Windows devices using Microsoft Intune</li><li>Troubleshoot and resolve issues related to laptops, desktops, printers, mobile devices, and peripherals</li><li>Enroll and manage devices through Intune and Microsoft Endpoint Manager</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Configure and enforce security policies, compliance settings, and device management policies</li><li>Perform software installations, upgrades, and patch management</li><li>Create and maintain technical documentation, knowledge base articles, and support procedures</li><li>Assist with user onboarding, offboarding, and account management</li><li>Escalate complex issues to senior IT staff when necessary</li><li>Track and resolve support requests through a ticketing system while meeting established SLAs</li></ul>
2026-06-29T00:00:00Z

Desktop Support Specialist

Tampa, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Desktop Support Specialist to deliver both remote and on-site technical support for clients across Tampa, Florida. This contract-to-permanent position is ideal for a hands-on IT specialist who can resolve complex issues, communicate clearly with users, and build confidence as a dependable technical resource. The role supports a wide range of Microsoft environments, endpoint technologies, and network infrastructure while contributing to project work and day-to-day service excellence. Responsibilities: • Provide technical assistance for desktops, servers, and network-connected systems through both remote troubleshooting and in-person support. • Maintain and support client infrastructure, including switches, routers, firewalls, backup platforms, and other business-critical equipment. • Administer Microsoft-based environments across on-premises and cloud platforms, including server technologies, Microsoft 365, and Azure-integrated solutions. • Take part in technical initiatives and, when needed, guide project activities to ensure smooth execution and reliable outcomes. • Escalate and resolve advanced support issues while working closely with colleagues to share knowledge and improve service delivery. • Educate end users on effective use of computers, business applications, servers, and shared network resources. • Contribute recommendations that help strengthen service offerings, support processes, and overall client experience. • Handle occasional physical setup and movement of IT hardware such as computers, peripherals, and boxed equipment.
2026-07-08T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-22T00:00:00Z

Desktop Support Engineer

New York, NY
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Desktop Support Engineer to provide hands-on technical support for end users in a fast-paced investment banking environment in New York, New York. This Long-term Contract position focuses on resolving desktop, operating system, and account access issues while delivering responsive service through an organized support process. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach and experience supporting Microsoft-based workplace technology. Responsibilities: • Provide day-to-day desktop and help desk support for employees, diagnosing and resolving hardware, software, and operating system issues. • Manage user account administration tasks in Active Directory, including access updates, password assistance, and basic permission changes. • Respond to service desk requests in a timely manner, document issue details clearly, and follow tickets through to completion. • Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying effective fixes. • Troubleshoot common end-user problems involving workstations, peripherals, connectivity, and standard business applications. • Escalate more complex technical issues when needed while maintaining clear communication with users and internal support teams. • Contribute to a consistent support experience by tracking recurring problems and sharing practical solutions with the team.
2026-06-30T00:00:00Z

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