We are looking for a skilled Executive Support specialist to deliver exceptional technical assistance to senior leadership and organizational users in Hoboken, New Jersey. This role requires a proactive and customer-focused individual who can manage technology environments, troubleshoot issues, and provide seamless support during high-profile events. The ideal candidate will combine technical expertise with strong communication skills to ensure a reliable and efficient user experience.<br><br>Responsibilities:<br>• Provide personalized technical support to executives and senior leaders, both on-site and remotely.<br>• Assist during critical events such as leadership meetings, presentations, and town halls by ensuring all technology functions smoothly.<br>• Manage and maintain executive devices, including laptops, mobile phones, conferencing systems, and collaboration tools.<br>• Respond promptly to urgent technical issues, ensuring quick resolution and a high standard of service.<br>• Analyze recurring problems and propose long-term solutions to enhance user experience.<br>• Handle confidential data and workflows with discretion and integrity.<br>• Act as a bridge between IT and business units to foster strong relationships and trust.<br>• Collaborate with other IT teams to address complex technical challenges.<br>• Support and configure hardware, software, networking, and collaboration tools such as Microsoft Teams and Zoom.<br>• Maintain accurate documentation of issues and align with service management protocols.

• At least 6 years of experience in IT support or service desk roles within enterprise environments.<br>• A minimum of 3 years of direct support experience with executives or senior leadership.<br>• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience demonstrating attention to detail.<br>• Proficiency in troubleshooting networking concepts and managing Windows, macOS, and iOS systems.<br>• Advanced knowledge of collaboration tools, including Microsoft 365, Teams, Zoom, and AV systems.<br>• Strong communication skills and a customer-first approach.<br>• Ability to manage sensitive information with discretion and operate effectively under pressure.<br>• Preferred certifications include CompTIA A+, Network+, ITIL Foundation, or relevant Microsoft/Apple credentials.

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