<p>We are partnering with a client based in Midtown, Atlanta, GA that is looking to add a Systems Support Analyst to their growing IT team. This is a great opportunity for someone who is Mac-focused, service-oriented, and enjoys providing white-glove support in a creative, fast-paced environment. You’ll support multiple internal teams while working closely with a small, collaborative IT group.</p><p>This role is hybrid (in-office and remote) and offers strong growth potential as the organization continues to expand.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support to end users via in-person, remote, chat, and email</li><li>Diagnose and resolve hardware and software issues in a primarily macOS environment, with some Windows support</li><li>Deliver white-glove customer service and clear communication to users at all levels</li><li>Image, configure, and onboard new users and machines (primarily Macs)</li><li>Install, test, and configure workstations, peripherals, and software</li><li>Support Adobe Creative Cloud and creative production tools</li><li>Use Kandji (Iru) for Mac endpoint management (Jamf experience a plus)</li><li>Log, track, and document support requests in the help desk system</li><li>Escalate complex or urgent issues to senior team members as needed</li><li>Support and maintain office AV equipment for internal and client meetings</li><li>Assist with inventory tracking for hardware, software, and licenses</li><li>Partner closely with a small (4-person) IT team to support day-to-day operations</li></ul>

<p>Requirements</p><ul><li>Bachelor’s degree required</li><li>5+ years of IT support experience, ideally in an advertising, creative, or agency environment</li><li>Strong experience supporting Apple hardware and macOS</li><li>Familiarity with Windows environments</li><li>Experience with MDM tools such as Kandji or Jamf</li><li>Working knowledge of tools such as Adobe Creative Cloud, Google Workspace, Slack, Zendesk, and Active Directory / Entra</li><li>Excellent communication skills with a strong customer-service mindset</li><li>Ability to work independently while collaborating effectively with a small team</li><li>Comfortable lifting up to 50 lbs and assisting with hardware/AV setups</li></ul><p><br></p>

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