<p><strong>Location:</strong> Onsite daily – Suwanee, GA (off Satellite Blvd) - this is a non-negotiable</p><p><strong>Employment Type:</strong> 6‑month contract (open‑ended extension likely)</p><p><br></p><p><strong>About the Role</strong></p><p>Our client is seeking a <strong>Carrier Relations Analyst</strong> to support performance analysis, carrier scorecarding, and customer‑facing operational improvements. This position is heavily focused on <strong>data analytics, performance measurement, and carrier management</strong>, with all operational data housed in OTM (Oracle Transportation Management).</p><p>This individual will analyze carrier performance, identify trends, prepare actionable insights, and support QBRs while serving as an emerging SME in carrier operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Pull, analyze, and interpret data from <strong>OTM</strong> and related logistics systems.</li><li>Build and maintain <strong>carrier scorecards</strong>, dashboards, and performance reporting.</li><li>Identify operational trends and provide <strong>prescriptive recommendations</strong> to improve service levels.</li><li>Review and track <strong>corrective action logs</strong>, ensuring timely follow‑up and accountability.</li><li>Monitor performance KPIs such as:</li><li>On‑time delivery</li><li>Billing accuracy</li><li>Claims/exception activity</li><li>Compliance metrics</li><li>Validate billing information and ensure correct, complete carrier data is captured.</li><li>Participate in and periodically lead <strong>QBRs (Quarterly Business Reviews)</strong> with carriers and customers.</li><li>Serve as a <strong>customer‑facing analytical SME</strong>, articulating findings and actionable insights.</li><li>Collaborate cross‑functionally with planning, operations, and carrier management teams.</li></ul>

<p><strong>Qualifications</strong></p><ul><li>Strong analytical background with experience pulling, interpreting, and presenting data.</li><li>Experience producing <strong>scorecards, dashboards, or operational KPIs</strong>.</li><li>Ability to draw <strong>meaningful conclusions</strong> from data—beyond just reporting.</li><li>Working knowledge of logistics, transportation, or a planning environment preferred.</li><li>Experience with OTM is required</li><li>Strong communication skills; comfortable operating in a <strong>customer‑facing</strong> role.</li><li>Ability to support and occasionally lead business reviews (QBRs).</li><li>Proficiency in Excel; experience with BI tools is a plus.</li></ul><p>**Please note, this role is onsite Monday-Friday at the client's office in Suwanee, GA. Please do not apply if you're not local to Metro Atlanta and willing to go onsite. No exceptions will be made.**</p>

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