<p>We are seeking a skilled Service Desk Analyst to support our workforce by providing technical support, managing tickets, and safeguarding our IT environment. The ideal candidate will have hands-on experience with network basics, end-user support, and general cybersecurity awareness.</p><ul><li>Serve as the first point of contact for employees needing technical support via phone, email, chat, or in person.</li><li>Troubleshoot and resolve issues with desktops/laptops, operating systems (Windows/Mac), VPNs, network connectivity, printers, and typical enterprise applications (e.g. Microsoft 365, collaboration tools).</li><li>Manage user account setup/termination, access permissions, and password resets (e.g. Active Directory, identity management).</li><li>Log and track issues in ticketing systems (e.g. Service Desk tools, help-desk software), prioritize and escalate complex problems to higher-level IT or network/cybersecurity teams.</li><li>Perform basic network diagnostics and assist in network-related issues (connectivity, VPN, remote access).</li><li>Maintain hardware inventory, assist with device provisioning, and ensure compliance with company security and support policies.</li><li>Provide excellent customer service to end-users and ensure timely resolution of support tickets.</li><li>Help document support procedures, maintain a knowledge base, and contribute to continuous improvement of support processes.</li></ul>
<p>The Technology Help Desk Supervisor role is to lead and support the help desk team in Grand Island, Nebraska. This role requires a confident and proactive leader who can oversee daily operations, guide a team of technicians, and ensure exceptional customer service. The ideal candidate will have prior experience managing help desk operations and a strong technical background. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn).</p><p><br></p><p><strong>Having experience managing or supervising a help desk is very important. Must have experience with Help Desk flows and basic ITIL knowledge. Some light travel will be required to stay in touch with the team. Onsite 5 days a week!! </strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee the day-to-day activities of the help desk team, ensuring efficient workflows and prompt issue resolution.</p><p>• Manage Tier 1 and Tier 2 incidents, guaranteeing timely and effective problem-solving.</p><p>• Streamline support processes to improve operational efficiency and enhance customer satisfaction.</p><p>• Provide mentorship, training, and guidance to help desk staff to encourage growth and development.</p><p>• Monitor team performance, delivering constructive feedback to maintain high standards.</p><p>• Apply expertise in technologies such as Active Directory, Citrix, and computer hardware to support team operations.</p><p>• Collaborate with other departments to align help desk support strategies with organizational goals.</p><p>• Stay informed about industry trends and incorporate best practices into help desk operations.</p><p>• Develop and execute strategies to improve the overall effectiveness of the help desk.</p><p>• Travel occasionally to maintain strong connections with team members across locations.</p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday - Saturday 8am - 5pm Pacific Time</li><li><strong>Week 2:</strong> Wednesday - Saturday 8am - 5pm Pacific Time</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
<p><strong>About the Role</strong></p><p>We’re seeking a <strong>Senior Help Desk Analyst</strong> to serve as a technical escalation point and mentor for our support team. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex technical problems, and takes pride in delivering exceptional end-user support.</p><p>You’ll play a key role in maintaining system reliability, improving support processes, and ensuring a high-quality experience for internal users and stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a Tier II/III escalation point for complex desktop, application, and infrastructure issues</li><li>Diagnose and resolve issues related to Windows/macOS, Microsoft 365, networking, VPNs, and endpoint security</li><li>Support user onboarding/offboarding, including account provisioning and access management</li><li>Troubleshoot hardware, software, and peripheral issues across enterprise environments</li><li>Document solutions, procedures, and known issues to improve knowledge base and reduce repeat tickets</li><li>Mentor junior help desk staff and provide guidance on troubleshooting best practices</li><li>Collaborate with infrastructure, security, and application teams to resolve cross-functional issues</li><li>Monitor ticket queues, ensure SLA adherence, and help drive continuous process improvement</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, providing effective solutions to address user concerns.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.<br>• Provide guidance and support to users experiencing basic IT problems.<br>• Document and track all support activities to ensure accurate reporting and follow-up.<br>• Collaborate with team members to improve processes and streamline IT support.<br>• Conduct routine system checks to identify and prevent potential issues.<br>• Ensure excellent customer service by communicating effectively with end-users.<br>• Assist in the setup and configuration of new hardware and software as needed.
<p>We are looking for a customer-focused and detail-oriented Service Desk Analyst to join our IT Support team. In this role, you will serve as the first point of contact for employees seeking technical assistance. You will troubleshoot issues, resolve incidents, escalate problems as needed, and help maintain a reliable, efficient, and user-friendly technology environment.</p><ul><li>Provide first-level support for hardware, software, network, and account-related issues via phone, email, chat, and ticketing system.</li><li>Troubleshoot and resolve issues related to Windows/Mac operating systems, Microsoft 365, VPN, printers, and standard business applications.</li><li>Create, update, and manage support tickets to ensure timely resolution and excellent customer service.</li><li>Escalate complex issues to Tier 2/3 teams when necessary, providing clear documentation of troubleshooting steps.</li><li>Onboard and offboard users by setting up accounts, configuring devices, and ensuring proper access permissions.</li><li>Maintain hardware inventory and assist with device deployments and updates.</li><li>Follow established procedures, knowledge base articles, and SLAs to ensure consistent support.</li><li>Contribute to process improvements, documentation updates, and user training initiatives.</li></ul>
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.<br><br>Responsibilities:<br>• Set up user hardware and ensure proper configuration.<br>• Process returns and maintain accurate records.<br>• Provide hands-on support for onsite users, troubleshooting basic IT issues.<br>• Diagnose and resolve printer and office computer problems.<br>• Perform minor server room tasks, such as rebooting terminal servers.<br>• Create tickets for advanced issues requiring escalation.<br>• Assist with resolving small-scale technical challenges to support daily operations.
We are looking for a skilled Help Desk Analyst I to join our team in Westerville, Ohio. In this contract position, you will play a pivotal role in providing technical support and training to improve IT processes and user experience. This opportunity is ideal for someone who thrives in a manufacturing environment and is passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Upgrade IT systems and technologies to streamline business operations while minimizing disruptions.<br>• Develop and implement strategies to enhance service desk efficiency and future support processes.<br>• Create and deliver training programs to educate users on IT technologies and procedures.<br>• Offer guidance and support to the Service Management team and end users, ensuring effective utilization of IT systems.<br>• Troubleshoot and resolve technical issues related to Active Directory and Microsoft Windows environments.<br>• Manage and respond to service desk tickets in a timely manner.<br>• Perform basic troubleshooting for hardware and software issues.<br>• Ensure smooth operation of systems running on Microsoft Windows 10.<br>• Collaborate with team members to evaluate and improve IT service delivery.<br>• Maintain documentation of processes and solutions to support ongoing improvements.
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate detail oriented development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a detail oriented, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<ul><li>Provide Tier 1–2 technical support for end users, including desktops, laptops, printers, and mobile devices</li><li>Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner</li><li>Install, configure, and maintain Windows workstations and standard business applications</li><li>Manage user accounts, permissions, and security groups in Active Directory and Microsoft 365</li><li>Support basic networking issues (LAN/WAN, wireless, VPN connectivity)</li><li>Assist with VoIP phones, collaboration tools, and conferencing systems</li><li>Document incidents, requests, and resolutions in the IT ticketing system</li><li>Escalate complex issues to senior IT staff or external vendors when appropriate</li><li>Assist with system upgrades, hardware refreshes, and new user onboarding/offboarding</li><li>Follow IT security policies and support patching, antivirus, and backup processes</li></ul>
We are looking for an experienced Help Desk Analyst I to join our team in New Britain, Connecticut. In this role, you will provide technical support and guidance to users across various departments, ensuring prompt resolution of hardware and software issues while maintaining excellent customer service. This is a contract position with the potential to become permanent, offering a great opportunity to showcase your skills and grow within the organization.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to hardware, software, and networks.<br>• Research and utilize available resources to address user questions effectively.<br>• Provide users with recommendations and guidance to resolve technical challenges.<br>• Log all interactions and resolutions in the ticketing system to maintain accurate records.<br>• Escalate urgent matters and redirect issues to appropriate teams when necessary.<br>• Conduct follow-ups to confirm successful resolution of reported problems.<br>• Stay informed about system updates, changes, and new information.<br>• Assist in updating training manuals for new or modified software and hardware.<br>• Train users on the proper use of computer systems and applications as needed.<br>• Monitor and troubleshoot user computer performance and support Mitel Cloud systems.
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert half is seeking an IT Support Specialist for a client located in Culver City, CA. IT Support Specialist will be responsible for the following responsibilities:</p><p><br></p><p><strong>Day to Day:</strong></p><p>Provide Tier 1–2 technical support for end users across Windows and macOS environments</p><p>Troubleshoot hardware, software, network, and access-related issues using a ticketing system</p><p>Manage and support endpoints using Microsoft Intune, including device enrollment, configuration profiles, compliance policies, and application deployment</p><p>Administer Azure Active Directory (Azure AD / Entra ID) including user accounts, groups, roles, and conditional access</p><p>Support Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint)</p><p>Perform user onboarding and offboarding, including device provisioning and access management</p><p>Monitor and maintain endpoint security, updates, and patching across all devices</p><p>Document procedures, troubleshooting steps, and IT processes</p><p>Escalate complex issues to senior IT staff or vendors as needed</p><p>Ensure adherence to security best practices and company IT policies</p>
This role is primarily customer-support focused and serves as an entry-level opportunity to build foundational experience in IT or grow within a customer service career. The position involves providing first-level support to cellular users in a call-center environment, assisting with device setup, connectivity issues, and general service inquiries. Candidates will follow established workflows and troubleshooting guides while delivering clear, patient, and detail oriented support to end users. The role includes structured training and ongoing support to help develop confidence and core technical skills.
<p>Are you an IT detail oriented ready to step into a leadership role? Our company is seeking a dedicated, hands-on Help Desk Manager to lead a small, skilled team of 1-2 help desk analysts in the Tulsa area. This is your chance to make an immediate impact in a fast-paced environment, ensuring top-tier support and service for our users. </p><p><br></p><p>Key Responsibilities: </p><ul><li>Supervise day-to-day help desk operations and provide guidance to analysts</li><li>Ensure prompt resolution of technical support requests via phone, email, and ticketing systems</li><li>Set performance goals and track key metrics to deliver excellent service</li><li> Act as an escalation point for complex issues and collaborate with IT leadership on process improvements</li><li> Foster a supportive, collaborative team environment with ongoing coaching and detail oriented development</li></ul><p><br></p>
<p>Robert Half is seeking a <strong>Help Desk Lead</strong> to support a large enterprise data center environment. This role is the primary onsite IT presence in Reno, functioning as the lead for Tier 1 support activities. While this position has <strong>no direct reports</strong>, it requires someone who can operate independently, set the tone for support operations, and serve as the reliable “boots on the ground” resource for all onsite technical needs.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as the <strong>primary onsite support technician</strong> at the Reno data center.</li><li>Provide Tier 1/lead-level support for <strong>Windows environments, enterprise applications, databases, and security-related issues</strong>.</li><li>Troubleshoot <strong>desktop, server, and peripheral hardware/software</strong> problems.</li><li>Act as the escalation point during high-volume periods and help coordinate the on-call rotation.</li><li>Partner with stakeholders at all organizational levels, including <strong>C-suite executives</strong>, providing professional and timely support.</li><li>Maintain consistent onsite coverage and ensure fast response to issues requiring physical presence.</li><li>Document procedures and maintain accurate records within ticketing and helpdesk systems.</li></ul><p><strong>Technical Environment</strong></p><ul><li>Large-scale data center environment</li><li>Windows environment with <strong>Active Directory</strong></li><li><strong>Mac OS</strong> support</li><li>Remote Desktop tools and helpdesk ticketing/tracking platforms</li></ul>
We are looking for a skilled Help Desk Analyst to join our team in San Antonio, Texas. This Contract-to-permanent position is ideal for a proactive and detail-oriented individual who excels at troubleshooting and providing technical support. The role involves addressing a variety of IT issues while ensuring smooth operations and enhancing the overall user experience.<br><br>Responsibilities:<br>• Provide Tier I and Tier II technical support, escalating complex issues when necessary.<br>• Resolve password reset requests and troubleshoot application, printer, and basic technical problems.<br>• Manage and update master computer images, including building new configurations as needed.<br>• Maintain an inventory of technical equipment and ensure proper documentation.<br>• Handle warranty claims and support for computer hardware.<br>• Administer Microsoft Exchange and Office 365 environments.<br>• Diagnose and address recurring and nonrecurring issues with software and operating systems, identifying root causes at a detailed level.<br>• Develop and document alternative methods to improve task efficiency and resolve system inconsistencies.<br>• Install and terminate Ethernet cabling following industry standards.<br>• Collaborate with team members to refine policies and procedures based on technical challenges and solutions.
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
<p>Our client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global user base. The role oversees incident management, service requests, and user support to ensure high customer satisfaction and operational efficiency. You’ll work with technology, security, and business teams to resolve escalations, track performance metrics, and implement process improvements. This position is responsible for supervising service desk staff, managing support tools, and fostering a culture of accountability and continuous improvement.</p><p><br></p><p>Responsibilities</p><p><br></p><p>Planning and Execution</p><ul><li>Oversee the daily operations of the service desk, driving timely resolution of incidents and service requests.</li><li>Establish and manage problem management to identify, analyze, and resolve the root causes of recurring or significant incidents.</li><li>Develop and maintain service desk procedures, knowledge bases, and escalation protocols aligned with operational standards.</li><li>Monitor service performance metrics and implement strategies to improve response times, resolution rates, and user satisfaction.</li><li>Collaborate with Technology leadership to align service desk operations with broader IT strategies and initiatives.</li></ul><p>Team Supervision and Collaboration</p><ul><li>Lead and mentor a team of service desk analysts and support specialists, fostering a culture of responsiveness, accountability, and continuous learning.</li><li>Establish clear team roles, responsibilities, and performance standards to promote consistent service delivery across time zones and business units.</li><li>Partner with Functional Teams to align service desk support with evolving business priorities and technology strategies.</li><li>Manage and escalate incidents, implement preventative measures, and support compliance requirements.</li></ul><p>Operational Management and Delivery</p><ul><li>Manage service desk tools and platforms, including ticketing systems, remote support tools, and knowledge management systems.</li><li>Support user onboarding and offboarding (e.g., hardware provisioning).</li><li>Maintain up-to-date, accurate, and easily accessible service desk documentation to facilitate efficient issue resolution and promote knowledge sharing.</li><li>Provide regular reporting on service desk performance, trends, and improvement opportunities to company leadership.</li></ul><p>Process Optimization and Innovation</p><ul><li>Identify opportunities to automate and streamline support workflows, improving efficiency and scalability across the organization’s platforms.</li><li>Stay informed about ITSM best practices, tools, and trends to enhance service desk operations and user experience.</li><li>Lead initiatives to improve first-call resolution rates, reduce ticket volumes, and enhance self-service capabilities.</li><li>Gather feedback from users and stakeholders to refine support processes and align service delivery with strategic objectives.</li></ul>
<p>We are looking for a skilled Cell Phone Technician to join our team in Dallas, Texas. In this role, you will provide technical support and assistance to ensure seamless device functionality and user satisfaction. This is a long-term contract position within the public transport industry, offering an opportunity to work in a dynamic and customer-focused environment.</p><p><br></p><p><strong>Title: MDM Tech </strong></p><p><strong>Location: Dallas, Tx </strong></p><p><strong>Duration: 6 -12 month contract to hire </strong></p><p><strong>Pay: $22-25 per hour</strong></p><p><br></p><p>Responsibilities:</p><p>• Configure and manage mobile devices, including tasks such as data transfers, data recovery, Intune enrollment, and application installations.</p><p>• Maintain accurate inventory records and ensure proper tracking of devices and related equipment.</p><p>• Deliver technical support to users, addressing device-related issues and ensuring smooth transitions between organizational systems.</p><p>• Log and monitor device-related data in the "Service Now" system to maintain efficient administrative processes.</p><p>• Provide exceptional customer service by addressing user concerns and queries with professionalism and patience.</p><p>• Assist with hardware configurations for iPhones, Android devices, and SIM cards to ensure proper functionality.</p><p>• Resolve issues related to device setups and IT configurations, ensuring optimal performance.</p><p>• Collaborate with team members to uphold service quality and meet organizational standards.</p>
