<p>We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.</p><p><br></p><p>Responsibilities</p><p>• Oversee a team of service desk technicians, providing mentorship and direction</p><p>• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner</p><p>• Refine and develop IT support processes for optimal service delivery</p><p>• Collaborate with other departments to enhance the efficiency of IT services</p><p>• Track performance metrics and instigate continuous improvement initiatives</p><p>• Utilize ITSM and active directory in managing and troubleshooting IT issues</p><p>• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies</p><p>• Provide deskside support and manage computer hardware issues.</p>
<p>Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be responsible for resolving highly complex technical issues, providing expert guidance, and ensuring the organization's IT systems operate at peak performance. This is a contract position offering an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Problem Resolution:</strong> Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems.</li><li><strong>Escalated Ticket Management:</strong> Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction.</li><li><strong>Technical Leadership:</strong> Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability.</li><li><strong>Documentation and Knowledge Sharing:</strong> Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team.</li><li><strong>Collaboration with Other Teams:</strong> Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems.</li><li><strong>Vendor Coordination:</strong> Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions.</li><li><strong>Performance Optimization:</strong> Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs.</li></ol><p><br></p>
<p>Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>User Support:</strong> Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.</li><li><strong>Ticket Management:</strong> Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.</li><li><strong>Password Resets:</strong> Assist users with password resets and account access issues, following security protocols and authentication procedures.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>User Training:</strong> Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.</li><li><strong>Escalation:</strong> Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.</li><li><strong>Remote Support:</strong> Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.</li></ol><p><br></p>
<p>Robert Half is proactively recruiting senior Help Desk Specialists to support our clients’ high-level technical needs. This is an excellent opportunity for seasoned IT professionals looking to step into upcoming roles with career growth potential.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Resolve complex technical issues escalated from Tier 2</li><li>Perform root cause analysis and improve IT support processes</li><li>Mentor junior technicians and analysts</li><li>Support endpoint management, patching, and asset control</li><li>Maintain SOPs and update documentation</li></ul>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in East Hartford, Connecticut. In this role, you will provide technical support and troubleshooting services for a diverse range of platforms, including Android devices, Apple products, and enterprise technologies. This position requires attention to detail and a proactive approach to resolving IT issues efficiently and effectively.<br><br>Responsibilities:<br>• Deliver responsive technical support and troubleshooting for Android devices, Apple products, and Mac computers.<br>• Manage configuration tasks and assist with deploying software and hardware updates.<br>• Utilize Cisco and Citrix technologies to maintain system functionality and ensure seamless operations.<br>• Diagnose and resolve hardware and software issues for end users in a timely manner.<br>• Collaborate with teams to create and implement effective solutions for IT challenges.<br>• Document resolutions and maintain accurate records of service requests.<br>• Provide guidance and training to users on system functionalities and best practices.<br>• Monitor system performance and identify areas for improvement.<br>• Ensure compliance with company policies and IT standards.<br>• Stay updated on emerging technologies to enhance support services.
<p>New PERMANENT FTE position with IMMEDIATE BENEFITS with a Growing Company !! </p><p>IT Desktop & Help Desk Support Specialist – Direct Hire Opportunity</p><p>Location: Hybrid ONSITE in Ames, Iowa </p><p>Compensation: Up to $55,000 base annual salary + excellent benefits package</p><p>Desktop Support / IT Support / Help Desk </p><p>This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you’ll work with enterprise-level systems—including Microsoft 365, networking infrastructure, ERP platforms, and cloud technologies—while building a foundation for technical growth! </p><p>Why This Opportunity Stands Out:</p><p>• Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.</p><p>• Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.</p><p>• Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.</p><p>Key Responsibilities:</p><p>• Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.</p><p>• Manage and triage incoming IT support tickets while providing Tier 1 assistance.</p><p>• Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.</p><p>• Deploy and configure workstations, peripherals, and audio/visual equipment.</p><p>• Provide support for ERP system access and address printing-related issues.</p><p>• Maintain IT documentation, SOPs, and create a searchable knowledge base.</p><p>• Track inventory of IT assets and coordinate vendor repairs as needed.</p><p>What You’ll Bring to the Role:</p><p>• 1–2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles</p><p>• Certifications are a HUGE plus! </p><p>• “Hit the ground running” working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).</p><p>• Strong communication skills with an IT support, customer-centric approach.</p><p>Bonus Points:</p><p>• An associate degree in Information Technology or a related field.</p><p>• Familiarity with Intune, Azure, Windows Server, or ERP platforms.</p><p>• Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.</p><p>To Apply Direct to me </p><p>If you are eager to discuss this permanent position, please send a message to Carrie Danger on LinkedIn or email your resume directly. You can also contact Carrie via Office # at 515-259-6876 or mobile # at 515-991-0863. Alternatively, take advantage of the one-click application feature on our Robert Half website. Please note: No third-party inquiries or C2C candidates will be considered for this role, and our client cannot provide sponsorship – MUST HAVE EAD, Green Card, or US Citizen Status / No OPT or H1b.</p>
<p>Robert Half is seeking a proactive and skilled IT Support Specialist to provide high-quality technical support across hardware, software, and network systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing deeper diagnostics, and escalating issues as needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and troubleshoot Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and networking issues.</li><li>Conduct diagnostics and resolution for operating systems (Windows/Mac), Microsoft Office 365, Active Directory, and common business applications.</li><li>Manage user accounts by handling password resets, account provisioning, and access control tasks.</li><li>Provide support for endpoint security, including antivirus updates and patch management.</li><li>Escalate unresolved issues to Tier 2 or the appropriate teams while delivering clear and detailed documentation.</li><li>Collaborate with internal IT staff to identify trends in recurring issues and recommend improvements.</li><li>Update and maintain internal knowledge bases and documentation resources.</li><li>Offer remote support and occasional on-site help based on organizational needs.</li><li>Assist with basic system administration tasks, such as group policy updates and software installations.</li></ul>
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
We are looking for a dedicated Help Desk Analyst to join our team in South Jordan, Utah. This position involves providing technical support to users through remote assistance, as well as occasional onsite support. If you have a passion for problem-solving, excellent communication skills, and a strong foundation in computer troubleshooting, we encourage you to apply.<br><br>Responsibilities:<br>• Provide technical assistance to users by remotely accessing workstations to resolve hardware, software, and network issues.<br>• Offer onsite support as needed at client locations to address complex technical problems.<br>• Utilize Active Directory to manage user accounts and permissions.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems.<br>• Respond to service desk tickets promptly, ensuring accurate and timely resolution.<br>• Maintain detailed documentation of issues, solutions, and user interactions.<br>• Deliver excellent customer service to a diverse user base, including diffusing situations with upset or frustrated clients.<br>• Collaborate with team members to identify common issues and implement proactive solutions.<br>• Stay updated on new technologies and processes to enhance support capabilities.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
<p>We’re looking for a skilled and service-oriented IT Support Specialist with <strong>2+ years of experience</strong>, particularly in <strong>Mac troubleshooting and support</strong>. This fully onsite role supports a cutting-edge research environment, working closely with scientists, PhDs, and lab technicians.</p><p><strong>Key Highlights:</strong></p><ul><li><strong>Mac-first environment</strong>: 75% of support is Mac-based—candidates must be confident in diagnosing, resolving, and maintaining Mac systems.</li><li><strong>Hardware & software support</strong>: Includes laptops, desktops, printers, and mobile devices (Mac and PC).</li><li><strong>Tool migration</strong>: Assist with the transition from Google Workspace/Slack/Zoom to Microsoft 365/Teams/OneDrive.</li><li><strong>Device management</strong>: Experience with Microsoft Intune and Windows Autopilot is a plus.</li><li><strong>User-facing role</strong>: Strong communication skills and a helpful, professional attitude are essential.</li></ul><p>This is a great opportunity for someone who thrives in a hands-on, collaborative environment and is eager to grow within a forward-thinking organization.</p>
We are looking for an experienced Help Desk Manager to lead and oversee our service desk operations in Denver, Colorado. This role requires a proactive leader who can ensure efficient resolution of technical issues while maintaining high levels of customer satisfaction. The ideal candidate will bring strong expertise in IT service management, team leadership, and technical support.<br><br>Responsibilities:<br>• Manage and oversee daily operations of the help desk, ensuring timely resolution of technical issues.<br>• Monitor and prioritize service desk tickets to meet performance standards and customer expectations.<br>• Implement and maintain IT service management (ITSM) practices to improve efficiency and reliability.<br>• Utilize tools such as ServiceNow to track, manage, and resolve service requests.<br>• Provide hands-on support for deskside technical issues, ensuring minimal disruption to operations.<br>• Lead, mentor, and motivate the help desk team to deliver exceptional service.<br>• Collaborate with other departments to address recurring technical challenges and identify improvement opportunities.<br>• Handle Active Directory administration, including user account management and access control.<br>• Develop and enforce policies and procedures to streamline help desk operations.<br>• Prepare performance reports and analyze metrics to identify areas for improvement.
<p>Robert Half is hiring! We are looking for a skilled Help Desk Analyst II to join our team in the Upstate of South Carolina. In this role, you will play a vital part in ensuring smooth day-to-day operations by providing technical support and resolving issues related to hardware, software, and user accounts. This position offers the opportunity to work with a variety of technologies and contribute to the overall efficiency of the organization's IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Deliver prompt and effective desktop support for users, including assistance with Windows 10/11, printers, and applications.</p><p>• Diagnose and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Manage Microsoft 365 accounts, including Exchange, Teams, SharePoint, and Entra ID.</p><p>• Assist with onboarding and offboarding tasks, such as password resets and permissions management.</p><p>• Escalate unresolved or complex issues to higher-level IT staff or engineers.</p><p>• Document resolutions and maintain clear communication with clients and internal teams.</p><p>• Apply critical thinking to address unfamiliar or challenging problems.</p><p>• Utilize ticketing systems to manage and prioritize support requests efficiently.</p><p>• Provide remote desktop support to ensure user accessibility and functionality.</p><p>• Collaborate with team members to improve processes and enhance service delivery.</p>
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p>This is a 2nd Shift weekend opportunity (2-days off during the week), 5 days a week 8-hour shifts.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide hands-on technical support for desktops, laptops, mobile devices, printers, scanners, RF guns, and other warehouse-related equipment.</li><li>Install, configure, and troubleshoot Windows operating systems, Microsoft Office applications, and enterprise software.</li><li>Support barcode scanners, label printers, handheld RF devices, and other logistics technology critical to warehouse operations.</li><li>Perform routine maintenance, upgrades, and patching of hardware and software.</li><li>Troubleshoot network connectivity issues (wired and wireless) within the distribution center environment.</li><li>Ensure proper user account setup, password resets, and access control in Active Directory and other enterprise systems.</li><li>Assist with imaging, deployment, and replacement of hardware equipment.</li><li>Document incidents, resolutions, and technical procedures using the company’s ticketing system.</li><li>Partner with warehouse leadership and IT teams to resolve issues that may impact order fulfillment and productivity.</li><li>Provide training and end-user support to staff as needed.</li></ul><p><br></p>
We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.<br><br>Responsibilities:<br>• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.<br>• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.<br>• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.<br>• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.<br>• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.<br>• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.<br>• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.<br>• Manage endpoint security and configuration using tools such as Intune and other management platforms.
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Jacksonville, Florida. In this Contract-to-permanent position, you will play a pivotal role in delivering advanced technical support, managing IT systems, and enhancing overall user experience. This opportunity is ideal for professionals with a strong background in IT support and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-level technical support by resolving complex hardware, software, networking, and system-related issues.</p><p>• Manage and monitor help desk systems, ensuring timely resolution of tickets and escalating only when necessary.</p><p>• Assist in the administration and maintenance of Microsoft environments, including Active Directory, Office 365, Group Policy, and Intune.</p><p>• Oversee computer provisioning, lifecycle management, and IT inventory tracking to ensure compliance with organizational standards.</p><p>• Develop and update documentation for IT procedures, security protocols, and training materials.</p><p>• Facilitate employee onboarding and deliver user training to ensure seamless integration into IT systems.</p><p>• Collaborate with IT leadership to implement infrastructure upgrades, cloud initiatives, and enhanced security measures.</p><p>• Monitor and maintain IT systems to optimize performance and ensure security.</p><p>• Contribute innovative ideas to improve IT workflows, automation, and user satisfaction.</p>
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
<p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES </strong>include the following. Other related duties may be assigned.</p><p><br></p><p>· Utilizing Office 365 Admin portal to set up new users accounts, email profiles, and access permissions.</p><p>· Respond to help desk tickets and provide first-level technical support via phone, email, or in person</p><p>· Troubleshoot and resolve hardware, software, printer and network issues.</p><p>· Assist with installation and configuration of computer systems and applications.</p><p>· Maintain and monitor computer systems, printers, and peripheral devices.</p><p>· Document issues, solutions, and updates in the ticketing system.</p><p>· Follow standard operating procedures and escalate complex issues when necessary.</p><p>· Support onboarding/offboarding processes for employees.</p><p>· Perform routine system checks and updates.</p><p><br></p>
<p>Robert Half is building a pipeline of experienced Help Desk Analysts for anticipated client projects. If you’re ready to step into a mid-level role supporting enterprise systems, we want to connect with you now.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Resolve escalated issues from Tier 1</li><li>Troubleshoot Microsoft 365, Active Directory, and VPN problems</li><li>Configure hardware/software and manage group policies</li><li>Provide user training and technical documentation</li><li>Collaborate with vendors for advanced resolutions</li></ul>
We are looking for a dedicated Desktop IT Support Technician to join our team in Tampa, Florida. This Contract-to-Permanent position involves providing first-level technical support to end-users, handling hardware and software troubleshooting, and assisting with light hardware installations. The role requires a proactive, customer-focused individual who can effectively manage IT support tasks in a dynamic environment.<br><br>Responsibilities:<br>• Provide first-line technical support for hardware, software, and network issues, including desktops, laptops, printers, and peripherals.<br>• Diagnose and resolve basic technical problems related to operating systems, software applications, and connectivity.<br>• Assist with light IT hardware installations, such as setting up monitors, docking stations, and other peripherals.<br>• Manage and track support tickets using an IT service management system, ensuring timely resolution and user communication.<br>• Document support activities thoroughly, including issue resolution steps and maintaining hardware/software inventories.<br>• Perform routine maintenance tasks, such as software updates and password resets, while ensuring compliance with company IT policies.
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
We are looking for a skilled Desktop Support Specialist to provide efficient technical assistance to both on-site and remote employees in Dallas, Texas. This role requires hands-on expertise in resolving hardware and software issues, installing and upgrading systems, and maintaining smooth IT operations. Ideal candidates will have strong problem-solving abilities, excellent communication skills, and a solid understanding of office IT systems.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and networking issues to on-site and remote users.<br>• Perform Level I and Level II troubleshooting, resolving technical problems promptly and professionally.<br>• Install, configure, and maintain computer hardware, peripherals, and imaging systems.<br>• Upgrade operating systems and software applications to ensure optimal performance.<br>• Diagnose and resolve network connectivity issues, including VPN technologies.<br>• Manage user accounts and permissions using Active Directory, including password resets and account creation.<br>• Deliver basic training to employees on system usage and tools, ensuring effective adoption.<br>• Document system events and maintain records to support seamless IT functionality.<br>• Test and evaluate new technologies to enhance IT processes and user experience.<br>• Handle 15-20 technical issues daily, prioritizing tasks and maintaining high service standards.
