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137 results for Help Desk Technician jobs

Help Desk Technician

Boca Raton, FL
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to provide first-level technical support to end users. This role is responsible for troubleshooting hardware, software, and network issues, resolving technical problems in a timely manner, and ensuring a positive support experience for employees and customers.Key Responsibilities:<ul><li>Respond to help desk tickets, phone calls, emails, and walk-up support requests</li><li>Diagnose and troubleshoot hardware, software, printer, and basic network issues</li><li>Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment</li><li>Support Microsoft 365, Windows operating systems, and common business applications</li><li>Escalate complex technical issues to higher-level IT support teams as needed</li><li>Document incidents, resolutions, and recurring issues in the ticketing system</li><li>Assist with user account setup, password resets, and access requests</li><li>Maintain inventory of IT equipment and support asset tracking</li><li>Provide onboarding and offboarding technical support for employees</li><li>Deliver excellent customer service while meeting response and resolution timelines</li></ul>
2026-08-19T00:00:00Z

Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a friendly, solutions-focused Help Desk Technician for an exciting opportunity with a growing organization. If you enjoy helping people, solving technical issues, and working in a fast-paced environment, this role could be a great next step in your IT career.What You’ll Do:<ul><li>Provide day-to-day technical support to end users</li><li>Troubleshoot hardware, software, login, email, and printer issues</li><li>Set up and configure laptops, desktops, and user accounts</li><li>Track and document support requests in a ticketing system</li><li>Escalate complex issues to the appropriate IT team members</li></ul>
2026-08-07T00:00:00Z

Help Desk Technician

Palatine, IL
onsite
Temporary to Hire
18.62 - 21.25 USD / Hourly
We are looking for a Help Desk Technician to provide hands-on technical support in a primarily Windows-based environment for a small user group in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys delivering responsive desktop assistance, preparing equipment for new and existing staff, and resolving day-to-day technical issues with professionalism. The role focuses on maintaining reliable end-user technology, supporting laptop deployments, and ensuring service requests are addressed efficiently. Responsibilities: • Provide front-line technical assistance for approximately 12 end users, addressing hardware, software, and access-related issues in a timely manner. • Configure, deploy, and maintain laptops for employees, ensuring devices are ready for daily business use. • Troubleshoot Windows-based desktop and laptop problems, identifying root causes and applying effective solutions. • Manage and respond to service desk tickets, keeping requests organized and users informed throughout the support process. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Assist with installation, setup, and ongoing support of Microsoft Windows 10 systems and related workplace technology. • Deliver general desktop support across a variety of technical needs, helping users remain productive with minimal downtime.
2026-08-14T00:00:00Z

IT Help Desk Technician

Deerfield Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-08-18T00:00:00Z

Help Desk Technician II

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to provide technical support for end users and resolve escalated IT issues. This role requires experience troubleshooting hardware, software, remote access, and user account issues while delivering strong customer service. Responsibilities:<ul><li>Provide Tier 2 support for desktops, laptops, mobile devices, and related systems </li><li>Troubleshoot Active Directory issues including password resets, account access, and permissions. </li><li>Support Office 365 applications such as Outlook, Teams, and OneDrive. </li><li>Manage and document incidents in the ticketing system. </li><li>Support Mobile Device Management (MDM) enrollment and device troubleshooting. </li><li>Assist users with VPN connectivity and remote desktop support. </li><li>Escalate complex issues as needed and maintain accurate documentation. </li></ul>
2026-08-07T00:00:00Z

Help Desk Technician (Weekend Shift)

Orlando, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a customer-focused Level 1 Help Desk Technician to support business users in a fast-paced environment. This role works a 4-day, 10-hour schedule over the weekend and is ideal for a passionate team player who enjoys solving technical challenges and delivering exceptional customer service. Responsibilities:<ul><li>Provide first-level technical support to end users via phone, email, and ticketing systems.</li><li>Troubleshoot hardware, software, application, and account access issues.</li><li>Support Microsoft Windows environments, Microsoft Office, Google Workspace, and business applications.</li><li>Assist with user account administration, device setup, and general desktop support.</li><li>Document incidents, resolutions, and escalate issues when necessary.</li><li>Deliver a positive customer experience while maintaining strong communication with users and team members.</li></ul>
2026-08-04T00:00:00Z

Help Desk Analyst

San Diego, CA
onsite
Temporary / Contract
25.4 - 28 USD / Hourly
We are looking for a Help Desk Analyst to support day-to-day technology needs for a university environment in San Diego, California. This Long-term Contract position is ideal for someone who enjoys delivering responsive desktop support, preparing equipment for new team members, and maintaining both Mac and PC laptops. The role focuses on hands-on troubleshooting across common workplace tools, including Microsoft Office, Google Workspace, and select Adobe applications, while ensuring users receive timely and effective assistance. Responsibilities: • Provide front-line technical support for university staff and users, resolving desktop and laptop issues in a timely manner. • Prepare, configure, and deploy Mac and Windows computers for new hires and existing team members. • Support employee onboarding by setting up devices, accounts, and essential productivity tools before start dates. • Troubleshoot and maintain applications such as Microsoft Office, Google Workspace, and Adobe software, including tools used for audio and video editing. • Manage user accounts, permissions, and related access tasks within Active Directory. • Handle a steady volume of service requests each day, documenting work and updating ticket status through the help desk platform. • Deliver desk-side assistance for hardware, software, and basic connectivity issues across the campus environment. • Assist with device lifecycle activities such as reimaging, replacements, updates, and general workstation maintenance.
2026-08-20T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-08-21T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-08-21T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day system issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely, effective solutions. Responsibilities: • Respond to incoming service desk requests and document all interactions, updates, and resolutions within the ticketing system. • Troubleshoot hardware, software, and operating system issues in Microsoft Windows environments, including Windows 10 support. • Assist users with password resets, account access, and permission-related requests through Active Directory. • Diagnose basic technical problems, identify root causes, and escalate more complex issues when needed. • Provide clear guidance to end users on resolving common technical issues and using supported systems effectively. • Track open incidents to ensure timely follow-up, accurate status updates, and successful issue closure.
2026-08-21T00:00:00Z

Help Desk Analyst

Albuquerque, NM
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a dependable Help Desk Analyst to support day-to-day technology needs for a retail environment in Albuquerque, New Mexico. This is a Long-term Contract position focused on delivering responsive technical assistance, resolving common user issues, and keeping support requests organized from intake through completion. The ideal candidate is comfortable assisting non-technical employees, handling a wide range of desktop and account-related problems, and maintaining accurate documentation while contributing to a smooth end-user support experience. Responsibilities:• Manage incoming support requests by logging, organizing, updating, and closing tickets based on urgency and business impact.• Provide frontline assistance for Windows 10 and 11, Microsoft 365, Outlook, web browsers, and office printing issues.• Diagnose and resolve routine hardware problems involving desktops, laptops, monitors, docking stations, scanners, headsets, printers, and mobile devices.• Perform user account support tasks such as password resets, basic Active Directory maintenance, and onboarding or offboarding preparation.• Install approved applications and address common software issues to restore user productivity quickly.• Support basic connectivity troubleshooting for wired and wireless networks, VPN access, IP-related issues, and mapped drive access.• Prepare, organize, and track equipment for deployment while helping maintain inventory accuracy and orderly IT workspace operations.• Distinguish widespread service interruptions from isolated incidents and escalate more advanced issues to higher support tiers with complete documentation.• Contribute to support documentation by updating knowledge resources and recording troubleshooting steps clearly for future reference.Other duties as needed
2026-08-17T00:00:00Z

Help Desk Analyst

Los Angeles, CA
onsite
Temporary / Contract
25 - 27.6 USD / Hourly
We are looking for a Help Desk Analyst to provide hands-on technical assistance for end users. This is a contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach. Responsibilities<ul><li>Serve as the first point of contact for IT support requests</li><li>Triage and resolve issues across systems, software, and hardware</li><li>Provide hands-on technical support to staff (in-person and remote)</li><li>Troubleshoot common end-user issues including Outlook, Zoom, email performance, and system lag</li><li>Perform hardware repairs, replacements, and basic maintenance (e.g., printers, toner)</li><li>Reinstall and configure software and manage access to hardware/software licenses</li><li>Handle user account administration: password resets, new account setup, decommissioning users, and policy creation</li><li>Manage tickets in ServiceDesk Plus and work closely with the managing engineer (training provided on use cases and documentation)</li><li>Review and quarantine suspected spam/phishing emails via Barracuda</li></ul>
2026-08-14T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This contract opportunity is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized and moving toward resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring a smooth support experience across the service desk. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues submitted through the service desk. • Diagnose and resolve problems related to Microsoft Windows and Windows 10 systems in a timely and thorough manner. • Manage incoming support tickets, document troubleshooting steps, and maintain accurate updates through closure. • Support user account administration tasks within Active Directory, including access-related requests and routine maintenance. • Escalate more complex incidents when needed while coordinating with other technical teams to ensure effective resolution. • Guide employees through basic troubleshooting steps and communicate solutions clearly to users with varying technical backgrounds.
2026-08-21T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Contract to permanent position is ideal for someone who enjoys resolving everyday technology issues, delivering strong customer service, and keeping support requests organized from intake through resolution. The role focuses on troubleshooting Microsoft Windows environments, assisting with account access, and ensuring users receive timely and effective help. Responsibilities: • Provide first-line technical assistance for hardware, software, and access-related issues submitted by end users. • Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when needed. • Manage service desk tickets by documenting issues clearly, tracking progress, and following through to completion. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Troubleshoot common workstation and system issues using a structured, customer-focused support approach. • Communicate with users in a thorough manner to explain solutions, gather needed details, and set clear expectations. • Maintain accurate support records to help improve issue resolution and service quality over time.
2026-08-21T00:00:00Z

Help Desk Analyst

Windsor Mill, MD
onsite
Temporary / Contract
24 - 33 USD / Hourly
Help Desk Technician I/IILocation: Woodlawn, MD, Onsite - + support of 9 club locations around Baltimore region. Travel between sites as needed.contract to hire • This position requires a person be physically fit and mentally alert. There may be a need for standing,walking, sitting, lifting, kneeling, bending, using/working on a step ladder, stretching, reaching, handling, thinking, reasoning, and calculating, some of it constant.• This job has an inherent amount of physical and mental stress. All candidates must be prepared forand capable of adapting to such conditions.• This person must be literate in English and reasonably skilled in math.• This person must have excellent problem solving and troubleshooting skills.• This person must have a detail-oriented approach to tasks• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Teammembers. This person must have a customer service-oriented attitude.• This person will install, configure, and troubleshoot hardware and software.• This person will assist with new hire onboarding account setup and change requests as needed.• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.• This person will coordinate break/fix work with company vendors including deliveries and installs.• This person will manage IT projects as needed and assist with departmental projects.• Other requirements to ensure success in this role include:o A+/Net+/Microsoft certifications strongly preferredo Basic knowledge of LAN/WAN networks and TCP/IIP troubleshootingo Strong reading, writing and verbal communication skillso 3+ years IT experience including supporting a Microsoft Windows environmento Experience with Microsoft 365 including Sharepoint and Teamo The ability to communicate and work with all levels of staff who possess varying degrees oftechnical skills.
2026-08-21T00:00:00Z

Help Desk/Desktop Support

Oklahoma City, OK
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and dependable desktop support for end users in Oklahoma City, Oklahoma. This Long-term Contract position is ideal for someone who enjoys solving technical issues, improving support processes, and delivering a high level of customer service in a fast-paced environment. The role includes hands-on workstation support, device setup, incident resolution, and collaboration with technical teams to address complex issues. Responsibilities: • Deliver desktop and help desk support by diagnosing technical problems, resolving user issues, and completing service requests in a timely manner. • Install, configure, upgrade, and maintain software, hardware, and user applications across supported workstations and devices. • Set up, distribute, and personalize computers, peripherals, and related equipment to meet end-user needs. • Perform routine maintenance on desktops, printers, and peripheral devices to improve performance and reduce interruptions. • Partner with subject matter experts and internal teams to investigate escalated tickets, major incidents, and recurring technical problems. • Use PowerShell to run, adjust, and enhance scripts that streamline support activities and automate repeatable IT tasks. • Maintain accurate support documentation and contribute to improving service procedures, knowledge resources, and operational workflows. • Assist with backup-related tasks, system configuration, and other assigned technical support duties as needed.
2026-08-07T00:00:00Z

Service Desk Specialist

Miami, FL
onsite
Permanent / Full Time
59000 - 60000 USD / Yearly
We are looking for a Service Desk Specialist to support secure, reliable day-to-day IT operations for end users in North Miami Beach, Florida. This position focuses on maintaining workstation, server, and access management environments while resolving technical issues efficiently and professionally. The ideal candidate brings strong hands-on experience with Microsoft platforms, directory services, and end-user support tools, along with a proactive approach to system security and service quality. Responsibilities: • Provide frontline and escalated technical support for desktop, server, and access-related issues across the organization. • Administer user accounts, permissions, and group policies within Active Directory to maintain secure and appropriate access. • Support and troubleshoot Microsoft Windows Server and Windows 10 environments to ensure stable system performance. • Configure, deploy, and maintain Dell hardware and related endpoint technology used by employees. • Manage and resolve issues involving Citrix-based access, application delivery, and remote user connectivity. • Monitor service requests and incidents, document resolutions clearly, and follow established support procedures. • Assist with system maintenance activities, security controls, and operational updates that affect end-user computing environments. • Collaborate with internal IT teams to identify recurring issues and improve support efficiency and reliability.
2026-08-05T00:00:00Z

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality. Responsibilities: • Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity. • Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured. • Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity. • Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required. • Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history. • Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
2026-08-18T00:00:00Z

Help Desk/Desktop Support Analyst

Fletcher, NC
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Robert Half is hiring! We are looking for a Help Desk Analyst to provide responsive technical support for employees and onsite operations in Fletcher, North Carolina. This position focuses on resolving IT issues efficiently, supporting end users across core infrastructure services, and collaborating with internal technology teams to maintain dependable day-to-day service. The role also contributes to device management, account administration, and consistent service delivery across a global support environment. Responsibilities:• Respond to support requests and incident tickets promptly, prioritizing issues that affect onsite operations and the broader employee population.• Diagnose and resolve hardware, software, and infrastructure-related problems by working directly with users and partnering with applications and infrastructure teams when needed.• Deliver first- and second-level technical support for essential IT services in line with established service expectations and support procedures.• Administer the complete user account lifecycle, including provisioning, access updates, license assignment changes, and deactivation through Active Directory and Microsoft Entra ID.• Oversee endpoint setup and ongoing device management activities using Microsoft Intune and Windows Autopilot to support secure and efficient deployment.• Follow defined service management practices when handling incidents, requests, and escalations to ensure consistent support delivery.• Coordinate with external vendors and internal IT colleagues to investigate issues and drive timely resolution of more complex technical problems.• Troubleshoot business application and system-related concerns, communicate progress clearly, and provide updates through resolution.• Support global operations by transferring unresolved items across regional teams and assisting with issues from the shared IT queue as required.• Maintain accurate technical documentation, uphold data standards, and recommend process improvements that strengthen operational control.
2026-08-18T00:00:00Z

Help Desk/Desktop Support Analyst

Barefoot Beach, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a rental and leasing services organization in Cape Coral, Florida in a contract-to-permanent capacity. This role is suited for a service-oriented IT specialist who can resolve end-user issues efficiently, communicate clearly with employees at all levels, and maintain strong documentation throughout the support process. The position will play a key part in delivering dependable technical assistance, improving the user experience, and supporting day-to-day service desk operations. Responsibilities:• Deliver responsive technical support to employees across the organization, including executive leadership, while maintaining a high standard of service.• Investigate incidents by asking targeted diagnostic questions, identifying underlying causes, and working toward timely resolution of hardware, software, and access-related problems.• Support business applications and core IT environments by addressing user requests, troubleshooting system issues, and providing practical solutions whenever possible.• Record each support interaction with clear, accurate ticket notes so that issue history, actions taken, and outcomes are fully documented.• Translate technical information into straightforward guidance that end users can easily follow when learning systems, tools, or updated procedures.• Participate in user and business testing activities to build familiarity with upcoming enhancements and help prepare for successful adoption.• Share recurring issues, service trends, and improvement opportunities with service desk leadership to strengthen overall support performance.• Assist with operational reporting and daily metric tracking while ensuring requests are handled within established service level expectations.
2026-08-11T00:00:00Z

Help Desk/Desktop Support Analyst

Appleton, WI
onsite
Temporary to Hire
35 - 42 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to support end users and endpoint operations for a construction-focused organization in Appleton, Wisconsin. This contract opportunity with permanent potential is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach and hands-on experience managing Windows environments. The role will focus on device support, software deployment, patch management, and endpoint administration while contributing to ongoing initiatives that improve security, access controls, and overall desktop performance. Responsibilities: • Deliver day-to-day desktop and help desk support by diagnosing technical issues, resolving user requests, and ensuring a positive support experience. • Administer and support Microsoft endpoint tools, including Intune, to manage devices, enforce policies, and maintain system health across the environment. • Coordinate and execute software deployments through Intune, confirming successful installation and addressing issues that arise during rollout. • Perform Windows patching activities, monitor update compliance, and assist with efforts to modernize and improve patch management processes. • Support Active Directory administration tasks such as user access updates, device-related changes, and basic directory maintenance. • Manage service requests and incident documentation within ServiceNow, keeping tickets current and communicating progress clearly to stakeholders. • Maintain accurate device and asset records through inventory management practices, including endpoint cleanup and lifecycle tracking. • Assist with endpoint privilege management initiatives by supporting approved software access workflows and helping enforce secure installation standards.
2026-08-11T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys solving everyday technology issues, delivering excellent customer service, and keeping support requests organized from intake through resolution. The role focuses on assisting users with common desktop, access, and connectivity problems while maintaining accurate records of all service activity. Responsibilities: • Provide remote support to end users by identifying and resolving issues related to software, login credentials, and network connectivity. • Manage incoming service requests by logging details, assigning priority levels, updating ticket status, and ensuring timely follow-up through the ticketing platform. • Perform routine user account support, including password resets and unlocking accounts within Active Directory. • Troubleshoot Microsoft Windows 10 desktop issues and assist users with general system-related problems. • Support users with Microsoft 365 and Google Workspace applications by addressing access and basic functionality concerns. • Assist with multi-factor authentication issues and help users regain secure access to business applications. • Maintain clear and complete documentation for support activities to promote accurate tracking and efficient issue resolution.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Wilmington, CA
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for both IT and operational technology environments in Wilmington, California. This contract position is ideal for someone who enjoys solving end-user issues onsite, maintaining reliable workstation performance, and supporting day-to-day business operations in a logistics setting. The role will work across common enterprise tools and endpoint technologies while delivering responsive service and practical solutions. Responsibilities: • Deliver onsite desktop and help desk support for employees, resolving hardware, software, and access-related issues in a timely manner. • Troubleshoot Windows-based devices and user environments to restore productivity and maintain stable day-to-day operations. • Support both IT and operational technology equipment, helping ensure systems used across the facility remain functional and dependable. • Manage and update service requests through the ticketing system, documenting issues clearly and tracking progress through resolution. • Configure, deploy, and maintain Dell computers and related peripherals for new and existing users. • Administer user accounts, permissions, and basic access support within Active Directory and associated endpoint management tools. • Provide support for Google Workspace applications and assist users with common collaboration, email, and productivity issues. • Use Intune and other management platforms to assist with device setup, policy application, and endpoint support activities.
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-08-19T00:00:00Z

Help Desk/Desktop Support Analyst

Plainfield, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in a manufacturing environment in Plainfield, Indiana. This Long-term Contract position is ideal for someone with hands-on experience resolving desktop, Windows, and account-related issues while delivering timely assistance through a service desk setting. The role focuses on maintaining smooth day-to-day technology operations, troubleshooting user concerns, and supporting core IT access and workstation needs. Responsibilities: • Respond to incoming support requests and manage service desk tickets with a focus on timely resolution and clear communication. • Diagnose and resolve hardware, software, and operating system issues affecting desktops and end-user devices. • Provide hands-on support for Microsoft Windows environments, including Windows 10 workstations and related user problems. • Administer basic Active Directory tasks such as account support, password resets, and access updates. • Troubleshoot common technical issues by identifying root causes and applying practical, user-focused solutions. • Document incidents, resolutions, and recurring problems to support accurate tracking and knowledge sharing. • Collaborate with internal teams when issues require escalation or additional technical coordination.
2026-08-21T00:00:00Z