<p>Robert Half is seeking a friendly, solutions-focused <strong>Help Desk Technician</strong> for an exciting opportunity with a growing organization. If you enjoy helping people, solving technical issues, and working in a fast-paced environment, this role could be a great next step in your IT career.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide day-to-day technical support to end users</li><li>Troubleshoot hardware, software, login, email, and printer issues</li><li>Set up and configure laptops, desktops, and user accounts</li><li>Track and document support requests in a ticketing system</li><li>Escalate complex issues to the appropriate IT team members</li></ul><p><br></p>
<p>We are seeking a <strong>Level 2 Help Desk Technician</strong> to provide technical support for end users and resolve escalated IT issues. This role requires experience troubleshooting hardware, software, remote access, and user account issues while delivering strong customer service. </p><p><strong>Responsibilities:</strong></p><ul><li>Provide Tier 2 support for desktops, laptops, mobile devices, and related systems </li><li>Troubleshoot <strong>Active Directory</strong> issues including password resets, account access, and permissions. </li><li>Support <strong>Office 365</strong> applications such as Outlook, Teams, and OneDrive. </li><li>Manage and document incidents in the <strong>ticketing system</strong>. </li><li>Support <strong>Mobile Device Management (MDM)</strong> enrollment and device troubleshooting. </li><li>Assist users with <strong>VPN</strong> connectivity and <strong>remote desktop</strong> support. </li><li>Escalate complex issues as needed and maintain accurate documentation. </li></ul>
We are looking for a Service Desk Specialist to support secure, reliable day-to-day IT operations for end users in North Miami Beach, Florida. This position focuses on maintaining workstation, server, and access management environments while resolving technical issues efficiently and professionally. The ideal candidate brings strong hands-on experience with Microsoft platforms, directory services, and end-user support tools, along with a proactive approach to system security and service quality.<br><br>Responsibilities:<br>• Provide frontline and escalated technical support for desktop, server, and access-related issues across the organization.<br>• Administer user accounts, permissions, and group policies within Active Directory to maintain secure and appropriate access.<br>• Support and troubleshoot Microsoft Windows Server and Windows 10 environments to ensure stable system performance.<br>• Configure, deploy, and maintain Dell hardware and related endpoint technology used by employees.<br>• Manage and resolve issues involving Citrix-based access, application delivery, and remote user connectivity.<br>• Monitor service requests and incidents, document resolutions clearly, and follow established support procedures.<br>• Assist with system maintenance activities, security controls, and operational updates that affect end-user computing environments.<br>• Collaborate with internal IT teams to identify recurring issues and improve support efficiency and reliability.
<p>We are looking for a Hardware Technician to join a collaborative team supporting technical deployment and service operations in Coral Springs, Florida. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on hardware work, follows detailed procedures with precision, and stays organized in a fast-paced environment. The role focuses on preparing devices to customer specifications, supporting service requests, and assisting with basic technical troubleshooting while maintaining high security and quality standards.</p><p><br></p><p>Responsibilities:</p><p>• Configure POS hardware by installing required applications and loading secure keys according to customer-specific requirements.</p><p>• Complete service and repair authorization work accurately and within established turnaround expectations.</p><p>• Provide first-level technical support to customers and internal team members for common hardware and software issues.</p><p>• Troubleshoot device functionality using established processes and documented technical information.</p><p>• Maintain accurate handling of inventory by organizing stock locations and supporting equipment allocation needs.</p><p>• Follow all applicable security protocols, compliance requirements, and operational standards during device preparation and servicing.</p><p>• Manage assigned tasks efficiently while maintaining consistent productivity and close attention to detail.</p><p>• Contribute to team operations with a proactive approach and support additional technical duties as business needs evolve.</p>
We are looking for a Hardware Technician to join a collaborative team supporting technical deployment and service operations in Coral Springs, Florida. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on hardware work, follows detailed procedures with precision, and stays organized in a fast-paced environment. The role focuses on preparing devices to customer specifications, supporting service requests, and assisting with basic technical troubleshooting while maintaining high security and quality standards.<br><br>Responsibilities:<br>• Configure hardware by installing required applications and loading secure keys according to customer-specific requirements.<br>• Complete service and repair authorization work accurately and within established turnaround expectations.<br>• Provide first-level technical support to customers and internal team members for common hardware and software issues.<br>• Troubleshoot device functionality using established processes and documented technical information.<br>• Maintain accurate handling of inventory by organizing stock locations and supporting equipment allocation needs.<br>• Follow all applicable security protocols, compliance requirements, and operational standards during device preparation and servicing.<br>• Manage assigned tasks efficiently while maintaining consistent productivity and close attention to detail.<br>• Contribute to team operations with a proactive approach and support additional technical duties as business needs evolve.
We are looking for a Hardware Technician to join a plastics manufacturing organization in Coral Springs, Florida on a contract basis with the potential for a permanent position. This position supports device preparation and technical service activities, with a strong focus on accuracy, consistency, and timely completion of customer-related requests. The ideal candidate is comfortable working in a team-driven environment, handling detailed technical tasks, and providing practical support for hardware and software issues.<br><br>Responsibilities:<br>• Prepare hardware for customer delivery by installing required applications and completing secure configuration steps based on order specifications.<br>• Process service and repair requests by evaluating devices, performing assigned technical tasks, and documenting work accurately.<br>• Follow established security and compliance procedures while handling systems, software loads, and protected access components.<br>• Provide frontline technical support to customers and internal team members by resolving basic hardware, software, and operating system issues.<br>• Assist with inventory organization by tracking equipment locations, maintaining stock accuracy, and supporting allocation needs.<br>• Manage multiple assignments efficiently while maintaining quality standards and meeting expected turnaround times.<br>• Use internal documentation and prior knowledge to complete detail-sensitive tasks with a high degree of precision.<br>• Contribute to team operations by taking initiative, supporting shared goals, and completing additional duties as business needs require.
<p>** This role is night shift ** 6p-2am or 5p-1am Mon-Fri</p><p>We are seeking a <strong>Help Desk Analyst II</strong> to provide advanced technical support to end users across the organization. This role will be responsible for troubleshooting and resolving issues related to <strong>Office 365, network connectivity, VPN access, and desktop support</strong>, while ensuring timely and accurate ticket documentation within the <strong>Remedy ticketing system</strong>. The ideal candidate will have strong customer service skills, solid technical troubleshooting experience, and the ability to support a fast-paced IT environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Level 2 technical support for hardware, software, and network-related issues</li><li>Troubleshoot and resolve problems involving <strong>Microsoft Office 365</strong>, including Outlook, Teams, OneDrive, and related applications</li><li>Support users with <strong>VPN connectivity</strong> issues for remote access</li><li>Diagnose and resolve <strong>network support</strong> issues, including connectivity, access, and performance problems</li><li>Manage, track, and update incidents and service requests using the <strong>Remedy ticketing system</strong></li><li>Escalate complex technical issues to the appropriate teams when necessary</li><li>Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals</li><li>Assist with user account management, password resets, and access permissions</li><li>Document troubleshooting steps, resolutions, and support procedures</li><li>Provide excellent customer service and communicate technical information clearly to non-technical users</li></ul><p><br></p>