We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment.<br><br>Responsibilities:<br>• Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites.<br>• Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology.<br>• Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time.<br>• Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces.<br>• Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings.<br>• Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments.<br>• Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.

• Experience providing help desk or desktop support in a detail-oriented environment, preferably within education or a multi-site organization.<br>• Working knowledge of Active Directory and user support within Microsoft Windows environments.<br>• Hands-on experience supporting Windows 10 systems and common end-user hardware.<br>• Ability to troubleshoot basic software, hardware, and network connectivity issues efficiently.<br>• Familiarity with service desk ticketing practices, including documenting incidents and tracking resolutions.<br>• Strong communication skills with the ability to support both technical and non-technical users.<br>• Ability to organize tasks, manage multiple requests, and maintain dependable customer service in a fast-paced setting.

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