We are looking for a Help Desk/Desktop Support Analyst to support a high-volume hardware deployment initiative in Simpsonville, South Carolina. This Contract position will focus on coordinating laptop preparation, secure device handling, and end-user support to keep equipment rollout and recovery on schedule. The ideal candidate brings strong desktop support experience, a practical troubleshooting mindset, and the ability to manage ticket-driven work in a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate the collection, tracking, and secure handling of a large inventory of Lenovo laptops throughout the project lifecycle.<br>• Perform data wiping activities in accordance with established procedures before devices are returned to the vendor.<br>• Prepare newly purchased laptops by imaging, configuring, and validating systems prior to deployment.<br>• Distribute equipment to end users and provide hands-on support during setup and rollout activities.<br>• Troubleshoot Windows 10 and general Microsoft desktop issues to resolve hardware and software problems efficiently.<br>• Manage incoming service desk requests, document progress, and maintain accurate ticket updates through completion.<br>• Support user account and access-related tasks within Active Directory as needed for device readiness and user onboarding.<br>• Maintain organized asset records and help ensure all project milestones are completed within the expected 2 to 3 month timeline.

• Experience providing desktop or help desk support in a Windows-based environment.<br>• Working knowledge of Active Directory for basic account and device support tasks.<br>• Proficiency with Microsoft Windows 10 and general Microsoft operating system troubleshooting.<br>• Ability to diagnose and resolve common technical issues involving laptops, peripherals, and user setup.<br>• Experience working with service desk ticketing systems and maintaining clear support documentation.<br>• Strong organizational skills with the ability to manage a high volume of devices and tasks accurately.<br>• Comfortable providing in-person technical assistance and communicating effectively with end users.

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