We are looking for a dependable Help Desk Analyst I to provide front-line technical support for end users in Louisiana. This long-term contract opportunity begins on a part-time schedule of approximately 20 to 25 hours per week and is expected to grow into a permanent workload over time. The position supports desktop issues and remote service requests for clients across the country, making it ideal for someone who enjoys solving technical problems and delivering responsive customer support.<br><br>Responsibilities:<br>• Resolve first- and second-level technical issues involving desktops, operating systems, and common end-user applications.<br>• Respond to remote support requests from users in multiple locations and document all work accurately within the ticketing system.<br>• Investigate hardware, software, and connectivity problems and provide timely solutions or escalate when necessary.<br>• Deliver hands-on and remote assistance for workstation setup, user support, and everyday troubleshooting needs.<br>• Support basic network-related issues such as connectivity interruptions, device access concerns, and general troubleshooting.<br>• Assist with routine Windows environment support, including fundamental server-related tasks when appropriate.<br>• Contribute to a hybrid support model by providing on-site help when needed and remote coverage for distributed users.<br>• Maintain clear communication with users regarding issue status, next steps, and expected resolution timelines.

• At least 1 year of experience in a help desk, desktop support, or technical support role.<br>• Working knowledge of Microsoft Windows in a business environment.<br>• Ability to troubleshoot basic technical problems across hardware, software, and user access issues.<br>• Experience managing and updating service desk or support tickets with clear documentation.<br>• Familiarity with remote assistance tools and supporting users from off-site locations.<br>• Foundational understanding of network troubleshooting concepts such as connectivity and device communication.<br>• Ability to work a flexible schedule that starts part-time and increases as business needs expand.<br>• Hybrid availability for both on-site support in Mandeville, Louisiana and remote client assistance.

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