We are looking for a skilled Desktop Support Analyst to join our team in Torrance, California. This is a long-term contract position where you will play a vital role in supporting a large-scale Windows 10 to Windows 11 upgrade for approximately 600 users across multiple time zones. The ideal candidate will bring both technical expertise and exceptional communication skills to ensure seamless collaboration and user satisfaction.<br><br>Responsibilities:<br>• Provide hands-on support for the Windows 10 to Windows 11 upgrade project, ensuring smooth transitions for approximately 600 users.<br>• Collaborate with end users across various time zones to resolve issues and provide timely updates.<br>• Configure and troubleshoot desktop hardware, ensuring optimal performance during and after the upgrade.<br>• Utilize Active Directory for user account management and access control.<br>• Perform desktop imaging and software installations to meet organizational standards.<br>• Monitor and address technical concerns related to PC workstations, ensuring minimal downtime.<br>• Maintain clear and effective communication with team members and stakeholders throughout the project.<br>• Document processes, configurations, and resolutions for future reference and knowledge sharing.<br>• Ensure compliance with company policies and procedures during all support activities.<br>• Deliver excellent customer service while addressing user inquiries and technical challenges.
<p>We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.</li><li>Install, configure, and troubleshoot Windows operating systems and related applications.</li><li>Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.</li><li>Administer Active Directory for user account creation, password resets, and group policy management.</li><li>Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers.</li><li>Install and maintain antivirus software and ensure endpoint security compliance.</li><li>Assist with software deployments, updates, and patch management.</li><li>Document support activities and maintain accurate asset inventory records.</li><li>Provide excellent customer service and communicate technical solutions clearly to non-technical users.</li></ul><p><br></p>
<p><strong>Overview:</strong></p><p> Robert Half is proactively building a network of Tier 3 Help Desk Analysts for future contract engagements. These roles require advanced technical expertise and the ability to resolve complex IT issues.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage escalated tickets involving systems, servers, or enterprise applications.</li><li>Configure and maintain enterprise tools (e.g., Intune, Azure AD, advanced M365).</li><li>Partner with engineers and administrators for root-cause analysis.</li><li>Mentor Tier 1/2 staff and contribute to enterprise support documentation.</li></ul>
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.<br><br>Responsibilities:<br>• Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.<br>• Assist design teams with application workflows, file management, and template configurations.<br>• Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.<br>• Develop and update documentation, training resources, and best practices for application usage.<br>• Oversee software updates, patches, licensing, and the deployment of new tools.<br>• Partner with design, engineering, and operations teams to improve workflows and boost productivity.<br>• Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.<br>• Monitor system performance and proactively address potential issues to maintain optimal functionality.
We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this role, you will play a crucial part in ensuring that new employees have the technical tools and support they need to succeed from day one. This position combines technical expertise with exceptional customer service to provide a seamless onboarding experience and ongoing assistance.<br><br>Responsibilities:<br>• Coordinate the setup of hardware, software, and access permissions for new hires to ensure a smooth onboarding process.<br>• Offer guidance and training resources to new employees, addressing technical challenges and troubleshooting issues as needed.<br>• Maintain an organized inventory of system requirements specific to each role and track any onboarding-related concerns.<br>• Collaborate with internal teams to enhance onboarding workflows and improve overall user experience.<br>• Respond to service desk tickets promptly, providing effective solutions to technical issues.<br>• Utilize Active Directory and Microsoft Windows 10 to manage user accounts and system access.<br>• Perform basic troubleshooting for hardware and software problems to maintain system functionality.<br>• Monitor and address gaps in onboarding processes, identifying opportunities for improvement.<br>• Ensure compliance with organizational standards and procedures while delivering technical support.<br>• Communicate effectively with team members to resolve technical issues and provide updates.
<p>We are looking for an experienced and resourceful Sr. Desktop Support Analyst to join our team. This role demands deep expertise in Microsoft technologies, strong troubleshooting capabilities, and the ability to work independently while thriving in a collaborative environment. The ideal candidate will be a hands-on problem solver with a passion for delivering high-quality technical support across a diverse range of systems and devices.</p><p><br></p><p><br></p><ul><li>Deliver Tier III technical support for desktops, laptops, mobile devices, monitors, and enterprise applications.</li><li>Diagnose and resolve complex hardware and software issues, ensuring minimal disruption to end users.</li><li>Manage and support Microsoft 365 applications, Teams, and Active Directory environments.</li><li>Perform imaging, deployment, and refresh of computers using tools like Microsoft SCCM.</li><li>Configure, maintain, and support Dell hardware, including warranty-related services.</li><li>Administer mobile device management using platforms such as AirWatch, ensuring seamless integration and performance.</li><li>Provide expert-level support for Windows 11 systems, optimizing performance and compatibility.</li><li>Maintain accurate and up-to-date documentation within the organization’s knowledge base.</li><li>Collaborate with cross-functional teams to identify root causes and implement long-term solutions for recurring technical challenges.</li></ul><p>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com)</p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
Robert Half is looking to grow the Desktop Support team for our client about 30 minutes from Oshkosh, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily! The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well. <br> If you are interested, please apply online! <br> Must haves: 2+ more years • Desktop/Printers/overall Device Support • Excellent customer service - most out in the plant working with end users, all internal staff at the plant • Hardware/Imaging • Microsoft environment - O365 <br> We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you!
<p> Robert Half is seeking a <strong>Bilingual Spanish Call Center Specialist</strong> to support a help-line for our client. This role is vital for providing consistent, empathetic, and efficient service to callers, ensuring their needs are met promptly and professionally.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide outstanding customer service to callers in both Spanish and English, maintaining professionalism and empathy at all times.</li><li>Assist inbound callers with inquiries, troubleshooting requests, and resolving issues according to defined protocols.</li><li>Accurately document interactions and maintain records in a help desk or call management system.</li><li>Deliver accurate information about services, policies, or procedures, tailoring responses to fit the needs of diverse callers.</li><li>Escalate complex issues or emergencies to appropriate personnel for further resolution.</li><li>Collaborate with team members across shifts to ensure seamless handoff and continuity of care for active cases.</li><li>Stay informed of updates or changes in company procedures to provide accurate, up-to-date information to callers.</li><li>Adhere to performance metrics, including response time, call quality, and issue resolution rates.</li></ul><p><br></p>
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
We are looking for a dedicated Desktop Support Analyst to join our team in New York, NY. In this Contract-to-Permanent role, you will be responsible for providing technical expertise and exceptional support to staff, ensuring smooth operation of hardware, software, and network systems. This position requires a proactive problem-solver with strong communication skills and a commitment to delivering outstanding service.<br><br>Responsibilities:<br>• Provide timely technical support for desktop and laptop systems, including installation, configuration, and troubleshooting of standard software applications.<br>• Manage and support mobile devices approved by the organization, ensuring efficient functionality.<br>• Assist staff with audio and video conferencing setups, maintaining a thorough understanding of video equipment and related systems.<br>• Install, configure, and maintain application software, ensuring optimal usability and performance.<br>• Troubleshoot and resolve issues related to workstation and server operating systems, maintaining expertise in Windows environments.<br>• Maintain knowledge of networking concepts, including local and wide area networks, wiring schemes, and data communication protocols.<br>• Support PC hardware components and organization-approved software, including messaging clients, web browsers, antivirus tools, and office productivity applications.<br>• Utilize best practices for resolving service requests and incidents, preferably within ServiceNow or similar platforms.<br>• Provide leadership in technical problem-solving and offer guidance to team members.<br>• Collaborate with teams to ensure reliable backup solutions and system configurations.
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a dedicated Senior IT Support Specialist to join our team in Cherry Hill, New Jersey. This is a second shift position 11:30AM - 8PM and there will be a 4 week probationary contractual period prior to converting to a perm employee. You will provide essential technical support and guidance to end-users, ensuring smooth operations and timely issue resolution. This role offers an opportunity to utilize your expertise in troubleshooting and system management while contributing to a collaborative team environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk tickets and resolve technical issues efficiently.</p><p>• Troubleshoot and diagnose problems related to Windows and MS Azure environments.</p><p>• Manage and maintain Active Directory accounts, ensuring accurate user permissions and access.</p><p>• Provide clear and effective communication to end-users while addressing technical concerns.</p><p>• Document and track issues and resolutions within the ticketing system for future reference.</p><p>• Perform basic hardware and software troubleshooting to ensure seamless functionality.</p><p>• Collaborate with team members to identify and implement process improvements.</p><p>• Offer guidance and training to users on system functionalities and best practices.</p><p>• Escalate complex issues to higher-level support when necessary.</p>
We are looking for an experienced Desktop Support Analyst to join our team on a long-term contract basis. This position is based onsite in Shoreview, Minnesota, and involves providing advanced desktop support for corporate users, including executives, and remote employees. You will play a critical role in ensuring seamless deployment, maintenance, and troubleshooting of hardware and software systems.<br><br>Responsibilities:<br>• Deploy and configure Windows and iOS laptops at the corporate campus to ensure smooth operations.<br>• Deliver prompt technical support to executive staff and administrators, addressing urgent IT needs.<br>• Provide maintenance and troubleshooting for audio/visual equipment across conference rooms and individual workspaces.<br>• Collaborate with both onshore and offshore teams to support deployment processes and operations.<br>• Manage hardware disposal activities in compliance with organizational standards.<br>• Respond to incidents and resolve technical issues efficiently to minimize downtime.<br>• Utilize Microsoft SCCM for desktop imaging and deployment tasks.<br>• Maintain and update Active Directory accounts as part of user support and system management.
<p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><br></p><p>The Desktop Support Specialist I is responsible for resolving support requests, as well as, meeting customer satisfaction and continuous service delivery demands. Applicant should be capable of working in a dynamic, fast-paced environment.</p><p><br></p><p><strong>REQUIREMENT: A+ (CAN BE EXPIRED, MUST BE ABLE TO PROVIDE CERT #)</strong></p><p><strong>POSITION: DESKTOP SUPPORT</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS, onsite 5 days</strong></p><p><strong>DURATION: 12 MONTHS</strong></p><p><strong>PAY RATE: $25 - $30 BASED ON EXPERIENCE</strong></p><p><br></p><p><strong>SHIFT: 3PM - 12AM, WEDNESDAY - SUNDAY</strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Hardware troubleshooting: desktops, laptops, printers</li><li>Imaging - deep understanding of the process</li><li>Network troubleshooting, ability to articulate how you would troubleshoot issues</li><li>AV setup and support</li><li>Adding and creating accounts in Active Directory</li><li>Good customer service and communication</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Milwaukee, Wisconsin. This role involves supporting a migration to Windows 11, ensuring compatibility and smooth transitions for client systems. The ideal candidate will have strong troubleshooting skills and the ability to collaborate effectively with IT teams and end-users.<br><br>Responsibilities:<br>• Manage the migration of client systems from legacy operating systems to Windows 11, ensuring seamless transitions.<br>• Evaluate hardware and software compatibility to meet Windows 11 requirements.<br>• Resolve technical issues and troubleshoot challenges that arise during the migration process.<br>• Configure network settings and set up endpoint devices as needed for the system upgrade.<br>• Partner with client IT staff and project managers to adhere to project timelines and deliverables.<br>• Offer guidance and support to end-users facing difficulties with the new operating system.<br>• Create detailed documentation of processes, technical configurations, and troubleshooting steps throughout the migration.<br>• Conduct testing to confirm system functionality after migration.<br>• Ensure all devices meet security and performance standards post-upgrade.
We are looking for a skilled Technical Engineer to join our team in New Orleans, Louisiana. In this role, you will provide advanced technical support across various platforms and systems, ensuring seamless operations and resolving technical challenges. This position is ideal for someone with a strong attention to detail and a solid background in IT systems and enterprise environments.<br><br>Responsibilities:<br>• Provide Tier 2 technical support for IT help desk operations, addressing complex issues efficiently.<br>• Manage and troubleshoot Active Directory, ensuring user access and security protocols are properly maintained.<br>• Configure and maintain integration components to optimize system performance.<br>• Support and maintain electronic components and enterprise hardware within the organization.<br>• Administer Microsoft Exchange, handling email systems and server configurations.<br>• Monitor and manage Palo Alto Firewalls, ensuring network security and functionality.<br>• Collaborate on Salesforce environment support, resolving system issues and implementing updates.<br>• Utilize Azure DevOps for project management and workflow optimization.<br>• Handle ticketing system operations to track and manage technical issues effectively.<br>• Ensure compliance with enterprise IT policies and standards while delivering solutions.
<p>We are seeking a <strong>Senior Server/System Administrator</strong> with both strategic solutioning capabilities and deep hands-on technical expertise. This role is ideal for someone who can operate at a high level—thinking about infrastructure holistically—while also executing day-to-day tasks across a broad technology stack. You’ll be supporting a wide range of infrastructure responsibilities, similar to an Infrastructure Manager, and will be a key contributor to long-term projects.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Architect, implement, and maintain enterprise infrastructure solutions.</li><li>Lead and support server administration, virtualization, storage, and cloud deployments.</li><li>Collaborate with cross-functional teams to ensure infrastructure scalability and reliability.</li><li>Troubleshoot and resolve complex system issues across multiple platforms.</li><li>Manage and optimize Active Directory, DNS, DHCP, DFS, and site replication.</li><li>Oversee Microsoft 365 migrations (Email, OneDrive, SharePoint).</li><li>Administer and maintain VMware environments and server hardware.</li><li>Support backup and disaster recovery strategies.</li><li>Provide documentation and process improvement recommendations.</li></ul>
<p>Our client is a small MSP in Hartford. We're looking for someone 20-30 hours per week to help out with project work, will revolve heavily around Windows 11 migration but may include other small projects. Very flexible on scheduling, can work with the candidate to best fit their schedule but they must have availability during business hours so can’t be side work for someone already working. May occasionally need to travel to customer sites but 90% of the work can be done remotely, this person will be doing project work and not responding to client tickets.</p>
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
We are looking for a proactive and friendly PC Technician to support the setup of a new corporate and warehouse facility in Grand Prairie, Texas. In this contract role, you will handle basic hardware installations, resolve minor technical issues, and collaborate with third-party IT providers to ensure smooth operations. This role requires someone who enjoys engaging with others, providing hands-on support, and maintaining a service-oriented approach in a dynamic, air-conditioned environment.<br><br>Responsibilities:<br>• Set up workstations, including printers, monitors, and other hardware components, for new and existing users.<br>• Provide first-line support for resolving basic technical issues and user concerns.<br>• Interact with employees across the facility to assess and address immediate IT needs.<br>• Respond promptly to ad hoc technical assistance requests from staff.<br>• Act as the primary on-site liaison for third-party IT support providers, facilitating the resolution of complex issues.<br>• Follow instructions from external IT partners to perform troubleshooting tasks at user workstations.<br>• Maintain a clean and organized work environment while ensuring all hardware is installed correctly.<br>• Support the onboarding process by assisting with additional configurations for new equipment and users.<br>• Regularly walk through the warehouse and office spaces to identify and address technical needs in real time.
<p>Our client is looking for a dedicated Customer Experience Specialist to ensure that our clients and customers receive exceptional service and support throughout their journey with our organization. In this role, you will act as the voice of the customer, addressing their needs, resolving inquiries, and helping to improve overall satisfaction. You’ll work collaboratively across departments to enhance the customer experience while providing timely and efficient solutions. The ideal candidate has strong communication skills, a problem-solving mindset, and a passion for delivering excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a primary point of contact for customer inquiries, resolving issues in a timely and professional manner </li><li>Handle customer communication across various channels, including email, phone, and live chat, ensuring a consistent and positive experience.</li><li>Collaborate with cross-functional teams to address customer concerns, troubleshoot issues, and implement solutions.</li><li>Collect and analyze customer feedback to identify trends and opportunities for process improvement.</li><li>Assist in developing and implementing customer service policies and best practices to drive satisfaction.</li><li>Provide support and education to customers regarding product features, services, and best practices.</li><li>Foster relationships with customers by delivering personalized service and conveying empathy during interactions.</li></ul><p><br></p>
<p>JOB DESCRIPTION</p><p><br></p><p>Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.</p><p><br></p><p>ESSENTIAL DUTIES</p><p>• Provide advanced technical and informational assistance to users of the client’s computer systems in a timely, accurate, and courteous manner.</p><p>• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.</p><p>• Assist with the setup and execution of video conferences & events.</p><p>• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.</p><p>• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.</p><p>• Provides timely resolution of all incident tickets.</p><p>• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.</p><p>• Complete office setups and relocations as necessary.</p><p>• Assist with documentation and inventory of hardware & software as necessary.</p><p>• Adhere to the clients technology standards, data protection and security awareness policies and procedures.</p><p>• Assist with equipment procurement for events through third parties.</p><p>• Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.</p><p>• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.</p><p>• Performs other duties as assigned.</p><p><br></p><p>SKILLS NEEDED TO BE SUCCESSFUL</p><p>• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.</p><p>• Excellent customer services skills and the ability to work in a challenging environment.</p><p>• Knowledge of video conferencing systems and web conferencing equipment and systems.</p><p>• Ability to work well in a team and independently.</p><p>• Ability to understand and translate technical material for non-technical users.</p><p>• Excellent organizational skills for prioritizing projects.</p><p>• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.</p><p>• General knowledge of PC LANs and networks including Windows.</p><p>• Ability to quickly learn new applications and upgrades to existing applications.</p><p>EDUCATION AND EXPERIENCE</p><p>• Previous experience in the legal field is desired.</p><p>• Minimum 3 years of experience in a Windows and network environment.</p><p>• Associate or bachelor’s degree is not required but preferred.</p><p>• Certifications not required but preferred.</p><p>• Ability to understand procedures and instructions specific to the area of IT.</p>
<p>We are looking for an IT Employee Experience Leader to take charge of designing and implementing innovative IT service management strategies that enhance employee productivity and satisfaction. In this position, you will oversee IT operations, develop user-focused solutions, and collaborate with global teams to ensure seamless delivery of services. Based in Bloomington, Minnesota, this role is an opportunity to lead efforts that directly impact the efficiency and satisfaction of employees through cutting-edge technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement IT Service Management policies, tools, and processes to improve operational efficiency and user satisfaction.</p><p>• Lead initiatives to enhance end-user experiences, including help desk operations, global IT support coordination, and printing solutions.</p><p>• Act as a liaison between internal IT teams and external service partners, ensuring seamless communication and service consistency.</p><p>• Manage and mentor onsite IT technicians, fostering a collaborative and productive team environment.</p><p>• Design and deploy scalable solutions for major incident management, intake workflows, and lifecycle processes.</p><p>• Engage with business users to gather feedback and refine IT services to better meet their needs.</p><p>• Collaborate with IT leadership to measure and optimize system performance, support services, and technology solutions.</p><p>• Build frameworks to align global IT operations with organizational goals and employee-centric policies.</p><p>• Ensure adherence to best practices and established IT policies across all levels of the organization.</p><p>• Drive strategic planning efforts to address evolving business and operational needs.</p>
