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131 results for Help Desk Support jobs

IT Support Specialist

Charlotte, NC
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are proactively building a network of Help Desk / IT Support professionals for upcoming consulting and contract-to-hire opportunities with enterprise and growing organizations. These roles focus on delivering high-quality technical support while ensuring a strong end-user experience across business environments.The Help Desk / IT Support Specialist will be responsible for providing front-line technical support, resolving user issues, and maintaining system functionality across desktops, applications, and basic network environments. This role works closely with internal teams to ensure timely issue resolution and continuous operational efficiency. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for hardware, software, and system-related issues.</li><li> Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications.</li><li> Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk.</li><li> Support user onboarding and offboarding, including account setup and access management.</li><li> Escalate complex technical issues to appropriate internal teams when necessary.</li><li> Maintain documentation of incidents, processes, and resolutions.</li></ul>
2026-03-30T00:00:00Z

IT Support Specialist

Las Vegas, NV
onsite
Temporary / Contract
26 - 29 USD / Hourly
ESSENTIAL JOB DUTIES Helpdesk and Desktop Support • Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup. • Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers). • Provide end-user support and training for Windows 10/11, Office 365, and other common applications. • Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs). • Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support. • Document processes, tickets, and system configurations for consistency and future reference. • Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands. Systems and Network Administration • Assist with the installation, configuration, and management of Windows Server, including Active Directory, user accounts, and permissions. • Support network troubleshooting and configuration using Meraki networking equipment (e.g., switches, routers, and Wi-Fi). • Monitor system performance, conduct regular backups, and ensure disaster recovery plans are up to date. • Help implement and maintain security measures, including Okta identity management, KnowBe4 security awareness training, and Verkada security systems. • Assist with software as a service (SaaS) application management, including user administration and license tracking. • Support the setup and troubleshooting of Webex Calling and Webex Contact Center. • Act as a backup for the IT Director, managing critical systems and escalations. • Collaborate with the IT Director on IT projects, system upgrades, and technology implementations.Technical Expertise • Salesforce: Experience with administration, customization, and integration. • Office 365: Proficient in administration, including user management and troubleshooting. • Windows Server: Hands-on experience with installation, configuration, and management. • Meraki: Familiarity with managing Meraki networking equipment (e.g., switches, access points). • Okta: Experience with identity and access management. • Webex Calling: Knowledge of setup, configuration, and support. • Webex Contact Center: Experience managing and troubleshooting. • Xerox Printers: Ability to manage and troubleshoot Xerox printer issues. • SaaS Management: Experience managing SaaS applications, including user accounts and licenses. • KnowBe4: Familiarity with security awareness training platforms. • Verkada: Knowledge of managing Verkada security systems.
2026-03-31T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

Tech Support Manager

Appleton, WI
onsite
Temporary to Hire
40 - 50 USD / Hourly
We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience. Responsibilities:• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.• Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.• Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.• Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.• Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.• Address and resolve complex technical challenges, acting as a key point of escalation for team members.• Travel occasionally to support operations at other facilities or manufacturing plants.• Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.
2026-04-27T00:00:00Z

IT Support Engineer

Saint Augustine, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a hands-on IT Systems Support Specialist to support day-to-day infrastructure operations, troubleshooting, and system maintenance in a fast-paced environment. This role is ideal for someone with a strong technical foundation who is looking to continue growing their skills across systems, networking, and virtualization.
2026-04-23T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-04-07T00:00:00Z

Senior Desktop Support Analyst

Mesa, AZ
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a skilled Senior Desktop Support Analyst to join our team in Mesa, Arizona. In this long-term contract position, you will play a critical role in ensuring seamless IT support and troubleshooting for end-users. Your expertise and problem-solving skills will contribute to maintaining the efficiency and reliability of technical systems. Responsibilities:• Provide first-level support for technical issues, including diagnosing and resolving problems related to Windows and Active Directory.• Manage and respond to service desk tickets promptly, ensuring timely resolutions.• Perform basic troubleshooting for hardware, software, and network-related issues.• Assist users with Windows 10 configurations and updates to enhance system performance.• Maintain accurate documentation of support activities and solutions for future reference.• Conduct regular system checks to identify and address potential issues proactively.• Collaborate with other IT team members to escalate complex problems when necessary.• Deliver exceptional customer service by communicating effectively with users and addressing their concerns.• Ensure adherence to company policies and procedures while handling IT support tasks.• Stay updated on emerging technologies and best practices to enhance support capabilities.
2026-03-27T00:00:00Z

Information Technology, Support

Minneapolis, MN
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions. Responsibilities: • Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms. • Research, assess, and resolve incidents and service requests efficiently. • Deliver exceptional customer service while maintaining a customer-first mindset. • Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction. • Manage escalations from external service providers to ensure timely resolution. • Update standard operating procedures and service documentation to reflect current practices. • Monitor and report on key performance metrics to maintain high-quality service standards. • Collaborate cross-functionally to address technical challenges and improve processes.
2026-04-28T00:00:00Z

Information Technology, Support

Minneapolis, MN
onsite
Temporary / Contract
17 - 20 USD / Hourly
We are looking for a detail-oriented Hardware Management Support Analyst to support the delivery, upkeep, and recovery of employee technology across the organization in Golden Valley, Minnesota. This Long-term Contract position focuses on providing a dependable, service-driven experience by ensuring laptops and related equipment are prepared, assigned, maintained, and returned in alignment with company standards. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage hardware requests efficiently while maintaining security and asset accuracy. Responsibilities: • Oversee the day-to-day movement of laptops, monitors, docks, and other end-user equipment from initial assignment through refresh and final retirement. • Coordinate hardware requests from submission to completion, ensuring approvals, setup, delivery, and communication are handled within established service timelines. • Prepare devices for use by imaging, configuring, and testing hardware according to enterprise requirements for software, security controls, and connectivity. • Provide front-line assistance for basic device-related issues and work closely with service desk or walk-up support teams to resolve or escalate concerns appropriately. • Maintain accurate records in asset tracking systems so inventory status, ownership, and lifecycle details remain current and reliable. • Apply company policies related to security, data protection, and equipment return procedures for employee departures, leave events, and role changes. • Monitor recurring support challenges and recommend practical improvements that strengthen operational efficiency and the end-user experience.
2026-04-24T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Johnston, IA
onsite
Temporary / Contract
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-04-13T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite. <ul><li>Provide in-person, walk-up technical support for employees at an IT service kiosk </li><li>Troubleshoot and resolve hardware, software, and access issues in real time </li><li>Support Windows devices, applications, and user accounts (Active Directory) </li><li>Assist with password resets, account unlocks, and system access requests </li><li>Image, configure, and deploy laptops and desktops</li></ul>
2026-04-24T00:00:00Z

Direct Support Specialist

Los Angeles, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Direct Support Specialist to provide individualized, community-based support that helps clients build independence and reach personal goals in Los Angeles, California. This contract opportunity is ideal for someone who combines compassion with strong organizational skills and enjoys working closely with individuals and families in a field-based setting. In this role, you will deliver practical day-to-day assistance, maintain accurate service records, and partner with a broader support network to promote client success and well-being. Responsibilities:• Deliver one-on-one support based on each client’s service objectives, adapting assistance to reflect individual strengths, priorities, and developmental needs.• Guide clients in building everyday living skills such as job readiness, household management, money handling, communication, and community participation.• Help establish and maintain consistent routines that encourage greater self-sufficiency, stability, and confidence.• Transport clients safely to appointments, programs, and other community destinations using a personal vehicle while following all safety expectations.• Protect and promote each client’s rights, dignity, health, and overall welfare during all interactions and activities.• Record service activities and client progress thoroughly, ensuring documentation is timely, accurate, and aligned with required standards.• Coordinate effectively with family members, employers, and multidisciplinary support teams to encourage continuity of care and progress toward goals.• Participate in scheduled trainings, team meetings, and supervision sessions, and complete additional assigned duties as needed.
2026-04-22T00:00:00Z

Help Desk/Desktop Support Analyst - DIRECT PERM FTE

West Des Moines, IA
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
TITLE: AZURE CLOUD IT SUPPORT SPECIALIST - TIER 1 - **DIRECT HIRE -IMMEDIATE HIRE! WITH IMMEDIATE BENEFITS! IMMEDIATE INTERVIEW!LOCATION: 100% ONSITE IN DES MOINES. 5 DAYS ONSITE DAILY DES MOINES, IowaTHIS COMPANY IS IN A COMPANY CONGLOMERATE OF A "WARREN BUFFET" ESQUE TYPE OF LEADER AND A HGIHLY SUCCESSFUL PORTFOLIO OF COMPANIES. THIS US DES MOINES LOCATION WILL GROW IN THE NEXT FEW YEARS! ********IMMEDIATE HIRE******************MUST BE A US CITIZEN / GREENCARD HOLDER – NO H1B visa, No F1 No OPT status. Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!At Least 1 year of PROFESSIONAL experience. Why Join? PERKS: Company is migrating 100% AZURE CLOUD! Do you love helping others & solving tech challenges? 🖥️ Are you an AZURE CLOUD IT Support Analyst who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, Intune, M365/ O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!****For immediate consideration, contact me directly: Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. * My DIRECT EMAIL address is on my LinkedIN profile.****🛠️ What You Will Do:Your day-to-day will include:✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support✔️ Cloud, Intune, AutoPilot, M365 / O365 / Active Directory✔️ Windows Support ✔️ Laptop Imaging & Automation ! Volume laptop rollouts✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.✔️ Freshdesk Ticketing Management System experience✔️ Resolving High Volume of tickets 📋✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.✔️ 3rd Party Vendor Software experience Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 Solid hardware & software troubleshooting skills.💡 Experience with Citrix. Soft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Cloud Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!For immediate & confidential consideration for this CLOUD AZURE IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted without your permission
2026-04-24T00:00:00Z

Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security. Key Responsibilities:<ul><li>Provide technical support for MAC users, addressing hardware, software, and network issues efficiently.</li><li>Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting.</li><li>Utilize Tanium for endpoint management, security, and compliance monitoring.</li><li>Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation.</li><li>Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices.</li><li>Collaborate with the IT team to develop and implement policies and procedures for MAC management.</li><li>Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices.</li><li>Document support activities, configurations, and procedures accurately.</li><li>Stay updated with the latest industry trends and best practices in MAC support and management.</li></ul>
2026-04-24T00:00:00Z

IT Support Technician Tier 2

Tallahassee, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Tier 2 IT Support Technician to provide advanced technical support for end users across hardware, software, and enterprise systems. This role serves as an escalation point for Tier 1 support and is responsible for diagnosing and resolving moderately complex technical issues related to Windows operating systems, Microsoft 365, and endpoint devices. Key Responsibilities<ul><li>Provide Tier 2 technical support for desktops, laptops, peripherals, and enterprise applications</li><li>Troubleshoot and resolve issues related to Windows OS (Windows 10/11), including performance, configuration, and security</li><li>Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online</li><li>Diagnose and resolve hardware issues such as desktops, laptops, printers, monitors, docks, and mobile devices</li><li>Install, configure, and maintain software applications and system updates</li><li>Escalate unresolved or complex issues to Tier 3 or infrastructure teams as appropriate</li><li>Document incidents, requests, and resolutions accurately in the ticketing system</li><li>Assist with onboarding/offboarding by setting up workstations, software, and user access</li><li>Follow ITIL best practices, SLAs, and internal support procedures</li><li>Provide excellent customer service and clear communication to both technical and non‑technical users</li></ul>
2026-04-24T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-04-20T00:00:00Z

IT Support Analyst

Irvine, CA
onsite
Temporary / Contract
30 - 32 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking a skilled and customer-focused IT Support Analyst to provide Tier 21/2 technical support in a dynamic, environment. This role is responsible for resolving escalated service desk issues, supporting end users across multiple platforms, and maintaining secure and efficient IT operations.. This role is 100% onsite. Top Skills:<ul><li>2-3 Years of experience</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Environment)</li><li>Troubleshooting printers issues, wi-fi, basic network connectivity</li><li>L1/L2 Ticketing issues</li></ul>
2026-04-24T00:00:00Z

IT Support Analyst

Jacksonville, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems. Responsibilities:• Install, configure, and upgrade operating systems and business software• Set up and support computer hardware, monitors, network equipment, and peripherals• Troubleshoot and resolve hardware, software, email, network, and peripheral issues• Support users via centralized help desk and provide clear technical guidance• Document equipment repairs, installations, and removals• Train users on common business applications• Contribute to system planning, hardware/software recommendations, and procedures• Stay up to date on technology trends and make proactive suggestions• Maintain user confidentiality and adhere to company protocols
2026-04-03T00:00:00Z

IT Manufacturing Support

Pittsburg, KS
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a detail-oriented IT Manufacturing Support specialist to join our team in Pittsburg, Kansas. This long-term contract position is ideal for candidates with a solid foundation in Tier 1 technical support and a proactive approach to problem-solving. Prior experience in a manufacturing environment is highly desirable. Responsibilities: • Provide Tier 1 technical support, addressing basic hardware, software, and system issues. • Assist with password resets, account setups, and other Active Directory-related tasks. • Monitor and resolve service desk tickets promptly and efficiently. • Perform basic troubleshooting for Microsoft Windows 10 and other standard operating systems. • Install and configure hardware and software as needed to support end-users. • Maintain detailed records of support activities using a ticketing system. • Collaborate with team members to ensure timely resolution of technical issues. • Deliver support tailored to a manufacturing environment, ensuring minimal disruption to operations.
2026-04-15T00:00:00Z

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