We are looking for a Desktop Support Analyst to deliver hands-on technical assistance for employees across a distributed organization in Oklahoma City, Oklahoma. This Contract position focuses on resolving day-to-day technology issues, supporting workplace devices and applications, and providing a dependable service experience for users at all levels, including leadership. The ideal candidate will combine strong troubleshooting ability with clear communication and a customer-focused approach to keep business operations running smoothly.<br><br>Responsibilities:<br>• Deliver front-line technical support for staff by diagnosing and resolving issues involving desktops, laptops, software, peripherals, and connectivity.<br>• Manage assigned service requests from intake through closure, ensuring updates are documented and issues are addressed within expected response timelines.<br>• Support Microsoft 365 tools and related services, helping users navigate application problems and restore productivity quickly.<br>• Administer routine user access tasks such as account updates, password assistance, and permissions support within Active Directory.<br>• Record incidents, troubleshooting activity, and final outcomes accurately in the service management system to maintain clear support history.<br>• Prepare and deploy desktop and laptop equipment, including imaging devices, installing required applications, and configuring systems for end users.<br>• Troubleshoot and coordinate resolution for more complex technical problems by engaging the appropriate internal support teams when needed.<br>• Contribute to mobile device support, asset tracking, and equipment lifecycle activities, including inventory control and procurement coordination.<br>• Recognize repeated technical issues and share patterns or improvement opportunities with IT leadership and project teams.
<p><strong>Service Desk Analyst – Level 1</strong></p><p>Full-time position, 6 month Contract-To-Permanent</p><p>Onsite in Bonita Springs, FL</p><p>$22-25/hour during onboarding period; $55-60K salary at conversion</p><p><br></p><p><strong>Day In the Life</strong></p><p>Handle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)</p><p>Support ~30–35 calls per day (team handles ~250/day total)</p><p>Troubleshoot and resolve issues across:</p><ul><li>Workstations</li><li>Mobile devices</li><li>Proprietary software</li><li>Printers</li></ul><p>Assist with tasks such as:</p><ul><li>Password resets and account unlocks (Active Directory – light use)</li><li>Email signature updates</li><li>Access requests</li><li>Break/fix troubleshooting</li></ul><p>Escalate complex issues to L2 team as needed</p><p>Follow structured troubleshooting processes to identify and resolve issues efficiently</p><p><br></p>
<p>We are looking for a Customer Support Admin to provide responsive front-line assistance for users and help resolve everyday technical issues in a detail-oriented and efficient manner. This Long-term Contract position is based fully remote and is ideal for someone who communicates clearly, stays organized, and approaches problems with sound judgment. The role combines hands-on customer support, accurate recordkeeping, and thorough documentation to ensure a reliable support experience.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle protected health information (PHI) and sensitive practice data </li><li>Enter and update customer records </li><li>Draft concise, empathetic, jargon-free email updates to customers </li><li>Track progress and maintain accurate case notes</li><li>Flag missing information or process gaps for manager review </li><li>De-escalate frustrated customers with professionalism and empathy </li></ul>
<p><strong>IT Support Specialist</strong></p><p>We are seeking a dedicated <strong>IT Support Specialist</strong> to provide Tier 1–2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests.</p><p><strong>Responsibilities</strong></p><ul><li>Respond to IT support tickets submitted via phone, email, or ticketing system</li><li>Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications</li><li>Assist with user account management including password resets and permissions</li><li>Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk</li><li>Resolve issues with hardware components including laptops, desktops, printers, and peripherals</li><li>Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity</li><li>Support new-hire onboarding including device setup and application configuration</li><li>Document all troubleshooting steps, solutions, and system changes</li><li>Maintain and track IT equipment inventory</li><li>Escalate complex issues to senior system or network teams</li></ul><p><br></p>
We are looking for an IT Support Specialist to provide hands-on technical assistance and dependable end-user support in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, maintaining workplace systems, and delivering a strong service experience across a dynamic business environment. The role will focus on desktop support, user access management, device setup, and troubleshooting across hardware, software, and connectivity needs.<br><br>Responsibilities:<br>• Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment.<br>• Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner.<br>• Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware.<br>• Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration.<br>• Track system behavior and assist in identifying and addressing technical problems before they escalate.<br>• Administer user account setup, access rights, and permission updates within established security guidelines.<br>• Assist with basic network support by addressing connectivity problems and helping configure devices for proper access.<br>• Record incidents, solutions, and technical updates clearly within the ticketing system and related documentation.<br>• Create simple support materials and guide users on basic technology processes and tools.<br>• Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed.
<p>We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul><p><br></p>
We are looking for an IT Support Specialist to provide dependable technical assistance for end users and client environments in New Jersey. This position is ideal for someone who can work independently, contribute effectively within a team, and step into daily support work with minimal ramp-up time. The role centers on desktop and Microsoft 365 support while also assisting with security issues, basic server needs, and on-site client service when required.<br><br>Responsibilities:<br>• Deliver technical support for users both remotely and at client locations within a reasonable local travel radius.<br>• Resolve issues involving Windows desktops, user workstations, and common operating system problems to keep employees productive.<br>• Support Microsoft 365 environments, including account access, application troubleshooting, and day-to-day end-user assistance.<br>• Investigate and remediate malware, virus, and other endpoint security incidents using sound troubleshooting practices.<br>• Assist with Windows Server problem resolution and perform basic repair or support tasks when server-related issues arise.<br>• Perform entry-level network setup and diagnostic work to identify connectivity problems and support stable infrastructure.<br>• Use service desk tools and support platforms to document requests, manage tickets, and provide timely follow-up.<br>• Communicate clearly with users, prioritize issues appropriately, and escalate concerns when additional expertise is needed.
We are looking for an IT Support Specialist to provide dependable technical assistance for end users in California. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and account access issues while delivering a strong support experience. The role focuses on maintaining smooth desktop operations, responding to service requests efficiently, and helping employees stay productive in a Microsoft-based environment.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues submitted by end users.<br>• Investigate and resolve service desk requests involving system access, software functionality, and general workstation performance.<br>• Manage user account support tasks within Active Directory, including access updates and basic account administration.<br>• Troubleshoot Microsoft Windows 10 problems by identifying root causes and applying practical fixes or escalation when needed.<br>• Document incidents, resolutions, and follow-up actions clearly within the ticketing system to maintain accurate support records.<br>• Assist with setup, configuration, and ongoing support of end-user devices to ensure reliable daily operation.<br>• Communicate with employees in a detail-oriented manner to gather issue details, provide status updates, and confirm successful resolution.
<p>Robert Half is seeking an experienced <strong>IT Support Specialist</strong> to join a growing Managed Services Provider (MSP) team. This role will provide hands-on technical support for end users while assisting with the maintenance, troubleshooting, and improvement of client systems and network infrastructure. The ideal candidate will have a strong foundation in desktop support with exposure to <strong>servers, firewalls, networking, Microsoft 365, virtualization, and security best practices</strong>. This position is a great fit for a technician who enjoys troubleshooting across multiple technologies and supporting both users and infrastructure.</p><p><br></p><ul><li>3+ years of IT support, systems administration, or MSP experience</li><li>Strong desktop and end-user support experience</li><li>Experience supporting Microsoft 365, Windows operating systems, and SaaS applications</li><li>Knowledge of servers, networking, and infrastructure troubleshooting</li><li>Experience troubleshooting LAN/WAN connectivity, TCP/IP, VLANs, VPNs, and wireless networks</li><li>Exposure to firewall technologies and security best practices</li><li>Experience supporting virtualization technologies and cloud environments (AWS/Azure)</li><li>Strong troubleshooting skills with the ability to manage multiple priorities</li><li>Excellent communication and customer service skills</li></ul>
<p>Our client is seeking a reliable and hands-on <strong>Part-Time IT Support Specialist</strong> to provide day-to-day technical support for employees and office technology needs. This role is ideal for someone with strong helpdesk experience, excellent customer service skills, and the ability to manage a variety of IT support tasks in a fast-paced environment. The position will begin at approximately <strong>15 hours per week</strong>, with the opportunity to extend hours based on client demand.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide general IT support for end users, including troubleshooting hardware, software, and basic network issues</li><li>Deliver helpdesk-level support and respond to employee technical requests in a timely manner</li><li>Provision and configure laptops for new hires, including setup, imaging, and deployment</li><li>Set up and manage employee accounts within Microsoft, including <strong>Entra ID</strong></li><li>Support conference room technology and audiovisual equipment as needed for meetings and events</li><li>Maintain and track IT inventory, including laptops, peripherals, and related equipment</li><li>Assist with onboarding and offboarding technical processes</li><li>Document support issues, resolutions, and inventory updates as needed</li></ul><p><br></p>
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity.<br><br>Responsibilities:<br>• Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues.<br>• Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support.<br>• Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance.<br>• Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site.<br>• Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality.<br>• Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness.<br>• Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
We are looking for a Tech Support Manager to oversee inventory and asset operations for a fast-paced organization in Little Rock, Arkansas. This role is responsible for ensuring equipment, technology, and operational materials are accurately tracked, properly maintained, and available when needed. The ideal candidate brings a strong command of asset control practices, cross-functional coordination, and data-driven decision-making to improve visibility, compliance, and cost efficiency.<br><br>Responsibilities:<br>• Oversee the complete asset and inventory lifecycle, from acquisition and intake through assignment, upkeep, auditing, and final disposition.<br>• Maintain dependable inventory records and provide clear, up-to-date tracking of assets across multiple sites or operational areas.<br>• Perform scheduled counts, reconciliations, and compliance reviews to verify accuracy and address inconsistencies promptly.<br>• Evaluate stock levels and usage patterns to identify shortages, excess supply, and aging or outdated inventory before they impact operations.<br>• Partner with procurement, operations, IT, warehouse teams, and external suppliers to support the timely delivery and deployment of equipment and materials.<br>• Manage company-owned assets such as hardware, tools, technology devices, warehouse equipment, and other operational resources.<br>• Establish and refine inventory control methods, documentation standards, and governance practices to strengthen accountability.<br>• Produce reports and analysis on asset utilization, loss prevention, depreciation, and cost-saving opportunities to support planning and budgeting.<br>• Investigate missing, damaged, or mismatched inventory records and implement corrective actions to reduce future discrepancies.<br>• Administer asset identification processes, including tagging, barcode tracking, serial number management, and supporting documentation.
<p>We are looking for an IT Support Engineer to provide advanced technical support for end users and client environments in Savannah, Georgia. This contract-to-permanent position is ideal for someone who enjoys solving complex desktop, system, and network issues while delivering a high standard of service. The person in this role will handle escalated support needs, maintain core IT systems, and contribute to a stable and secure technology environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 3 technical support across multiple client environments</li><li>Troubleshoot and resolve complex issues related to networking, systems, and infrastructure</li><li>Lead and execute IT installations and deployment projects (network, hardware, cloud, and security)</li><li>Configure and maintain network infrastructure (switches, LAN/WAN, DNS)</li><li>Manage and support VoIP systems and connectivity issues</li><li>Administer and troubleshoot Active Directory environments</li><li>Support Microsoft 365 (Exchange, Teams, SharePoint, user management)</li><li>Maintain and support VMware / virtualized environments</li><li>Implement and maintain IT security best practices</li><li>Collaborate with internal teams and clients to ensure smooth project delivery and support</li></ul><p><br></p>
<p>Robert Half is seeking an IT Support Engineer for a client located in Culver City, CA. IT Support Engineer will be responsible for delivering white-glove, VP-level executive support in an enterprise environment. This role is not entry-level and requires a seasoned professional who can operate independently, manage complex technical issues, and provide exceptional customer service to senior leadership. The ideal candidate brings deep expertise across Mac and Windows platforms, strong JAMF/MDM experience, and the confidence to support high-visibility users in a fast-paced organization.</p><p><br></p><p><strong>Responsibilities/Day to Day:</strong></p><p>· Provide Executive (VP-level) support experience in enterprise environments </p><p>· Strong proficiency with Jamf / MDM administration and device management </p><p>· IT Asset Management (ITAM) maintenance and lifecycle support </p><p>· Windows 11 migration experience </p><p>· MFA setup, authentication, and identity support </p><p>· Device imaging and deployment (Mac environments strongly preferred) </p><p>· iOS and Android device support and troubleshooting </p>
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
<p>Robert Half is seeking a highly experienced IT Support Technician to provide Tier 2 technical support in a fast-paced creative environment, providing hands-on technical support for both Mac and PC environments, assist with user onboarding and offboarding, manage access and permissions, and support creative teams using Microsoft 365 and Adobe Creative Suite applications.</p><p><br></p><p><strong>Responsibilities</strong></p><p>· Provide Tier 2 technical support for internal users across Mac and PC environments</p><p>· Troubleshoot hardware, software, operating system, and application issues</p><p>· Support Microsoft 365 applications, user accounts, and access management</p><p>· Perform user onboarding and offboarding, including account setup, permissions, and equipment provisioning</p><p>· Manage access requests and project-based permissions for producers, creative teams, and freelancers</p><p>· Provide support for <strong><em>Adobe Creative Suite applications, including Adobe Premiere</em></strong></p>
<p>We are looking for a <strong>part-time Desktop Support Analyst (25–30 hours/week)</strong> to provide hands-on technical assistance for employees in Fort Lauderdale, Florida within a manufacturing environment. This <strong>long-term contract opportunity</strong> is focused on delivering reliable desktop support, resolving day-to-day technology issues, and helping maintain a stable and productive workplace.</p><p>The ideal candidate enjoys working directly with users, has strong troubleshooting skills across end-user devices and software, and can provide dependable onsite support while assisting with hardware deployments, system maintenance, and ongoing IT initiatives. This role is well suited for a technology professional seeking a flexible part-time schedule while making a meaningful impact within an internal IT team.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite support for employees by addressing service requests, diagnosing technical issues, and ensuring timely resolution of hardware and software problems.</p><p>• Prepare, configure, and deploy desktops and laptops, including operating system installation, imaging, endpoint protection, encryption, and standard application setup.</p><p>• Troubleshoot and resolve issues involving Windows and macOS systems, printers, mobile devices, peripherals, and other workplace technology.</p><p>• Work closely with external IT service partners and internal stakeholders to coordinate support activities, document progress, and prevent overlapping ticket efforts.</p><p>• Investigate recurring technical problems, determine underlying causes, and apply practical fixes that improve system reliability and user experience.</p><p>• Maintain accurate records for IT assets by tracking equipment assignments, lifecycle details, software inventory, purchasing data, and returned devices.</p><p>• Observe the health of servers and network-connected resources, escalating concerns and assisting with remediation when needed.</p><p>• Support employee onboarding and offboarding by setting up or recovering devices, accounts, and related technology access.</p><p>• Contribute to IT initiatives and facility-related technology projects, including conference room tools, telephony, security systems, and other infrastructure enhancements.</p>
<p>We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.</p><p>• Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.</p><p>• Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.</p><p>• Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.</p><p>• Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.</p><p>• Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.</p><p>• Work closely with team members in the office to help maintain smooth day-to-day customer support operations.</p><p>• Handle order entry and related service requests with attention to detail and a focus on accuracy.</p>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p><p><br></p>
<p>We are seeking an experienced and dedicated Sr Service Desk specialist to join our client's team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. This role is fully onsite in <strong>Los Angeles, CA. </strong></p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.</p><p>• Maintain clear and attentive communication while assisting executives and other users with technical challenges.</p><p>• Document all support activities thoroughly to ensure accurate tracking and resolution.</p><p>• Collaborate with team members to identify and implement solutions for recurring technical issues.</p><p>• Provide guidance and training to users on system functionalities and best practices.</p><p>• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.</p><p>• Stay updated on current technologies to better support end users and improve service delivery.</p><p>• Adhere to organizational policies and procedures while maintaining a high level of integrity.</p><p>• Utilize remote access tools effectively to troubleshoot and resolve issues.</p><p>• Support system changes or upgrades as needed, ensuring minimal disruption to operations.</p>
<p><strong>IT Field Technician - TRAVEL REQUIRED</strong></p><p>Onsite | Buda, TX | Contract</p><p><br></p><p>Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed.</p><p><br></p><p><strong>POSITION: FIELD SERVICE TECHNICIAN</strong></p><p><strong>LOCATION: BUDA, TX </strong></p><p><strong>DURATION: 4 MONTHS</strong></p><p><strong>RATE: $30</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Set up printers, take direction to go reconfigure printers, </li><li>Mount hardware</li><li>Take a rack and set it up</li><li>Assist with cabling</li><li>Provides onsite support during SD-WAN and enterprise network cutovers, </li><li>Assist with deployment, connectivity validation, troubleshooting, and end-user support</li><li>100% onsite: needs to be someone will to travel and be onsite to fit our network cutover plan across 60+ sites around the country (majority of sites are located in TX with around 12 sites located outside of TX)</li></ul>
<p><strong>Position Summary</strong></p><p>A growing healthcare technology organization is seeking two Help Desk Support professionals to assist with a large-scale employee onboarding and systems integration initiative. These roles will provide hands-on technical support for new users, ensuring a smooth transition into company applications, devices, and access management platforms during a high-volume onboarding project.</p><p><br></p><p><strong>POSITION TITLE:</strong> Help Desk Support Analyst (2 Openings)</p><p><strong>LOCATION:</strong> Dallas, TX (Onsite 5 Days per Week)</p><p><strong>SALARY:</strong> $26 - $29/hour</p><p><strong>DURATION:</strong> 6-Month Contract possible extensions</p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide day-one technical support for newly onboarded employees, including account access, email setup, and application configuration.</li><li>Create, modify, and troubleshoot user accounts within Active Directory, Azure AD, Microsoft 365, and identity management platforms.</li><li>Assist employees with password resets, account lockouts, multi-factor authentication enrollment, and single sign-on setup.</li><li>Support Windows and Mac devices, including workstation deployments, software installations, VPN connectivity, Wi-Fi access, and printer troubleshooting.</li><li>Monitor and update help desk tickets, document resolutions, and escalate complex incidents to higher-level support teams when necessary.</li></ul><p><br></p>
We are looking for a detail-oriented IT Support specialist to provide dependable technical assistance and hands-on infrastructure support for a growing organization in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who combines strong help desk experience with practical networking knowledge across switching, routing, firewalls, and Microsoft-based environments. The role will support daily operations while also contributing to network administration activities tied to organizational acquisition efforts, with a schedule that generally aligns with daytime business hours and may start earlier to support East Coast teams.<br><br>Responsibilities:<br>• Deliver timely technical support for end users by diagnosing and resolving hardware, software, and access-related issues across the IT environment.<br>• Maintain and troubleshoot network infrastructure, including switching and routing equipment, to promote stable and secure connectivity.<br>• Administer and support firewall technologies, including Palo Alto solutions, by assisting with configuration, monitoring, and issue resolution.<br>• Manage user accounts, permissions, and directory services within Microsoft and Active Directory environments.<br>• Assist with backup processes and recovery readiness to help protect business-critical systems and information.<br>• Support computer hardware setup, upgrades, and replacement activities for desktops, laptops, and related equipment.<br>• Contribute to configuration management and documentation efforts to improve consistency and visibility across supported systems.<br>• Provide network administration support related to organizational acquisition activity, helping integrate and maintain infrastructure as needed.