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132 results for Help Desk Support jobs

Desktop Support Analyst

Nashville, TN
onsite
Temporary
24 - 28 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-04-08T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary
26.6 - 30.8 USD / Hourly
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams. Key Responsibilities • Provide end-to-end client support via a ticketing system for local and remote users• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access• Support Office 365 administration, including user setup and ongoing maintenance• Administer Exchange Online, including mailbox management and licensing• Manage Intune and mobile device administration for laptops, tablets, and phones• Support current and legacy Windows operating systems• Administer Active Directory and Group Policy in a multi-domain organization• Perform computer imaging, deployment, and lifecycle support• Add, configure, and maintain workstations, laptops, and mobile devices• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN• Respond to system alerts and provide coverage for senior systems administration functions as needed• Support conference room audio and video technology• Assist with building security systems and local network connectivity in coordination with IT• Support network printers and office automation systems• Provide mobile device and endpoint support for both office-based and remote users
2026-04-14T00:00:00Z

Desktop Support Analyst

Green Bay, WI
onsite
Temporary
24.7 - 28.6 USD / Hourly
We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams. This role is ONSITE IN GREEN BAY, WISCONSIN! This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment. Key ResponsibilitiesProvide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)Diagnose and resolve hardware and software issues, implementing effective corrective solutionsParticipate in IT documentation and knowledge base updates to support team efficiencyAssist with system imaging, equipment deployment, and lifecycle managementSupport system changes, upgrades, and rollouts affecting end usersCollaborate with third-party IT vendors providing equipment and support servicesRespond promptly to system outages and service disruptions to minimize downtimePartner with team members to deliver consistent, high-quality IT support QualificationsBachelor’s degree in Computer Science, Computer Engineering, or 2+ years of direct IT support experienceExperience with Microsoft operating systems, Active Directory, and domain environmentsHands-on experience with Windows OS and Microsoft 365 suiteStrong troubleshooting and problem-solving skills PreferredExperience supporting Apple devicesExposure to manufacturing or operational environments What We’re Looking ForStrong customer service mindset and communication skillsAbility to work onsite and collaborate directly with end usersOrganized and detail-oriented approach to documentation and processesWillingness to learn and grow within IT operations
2026-04-16T00:00:00Z

Desktop Support Analyst

Detroit, MI
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction. Responsibilities: • Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices. • Perform regular maintenance and updates on hardware and software systems to ensure optimal performance. • Document detailed steps and solutions for resolving user issues in the call tracking system. • Install and configure hardware and software for end-users as needed. • Manage inventory control and assist in transporting hardware between locations. • Stay informed about current trends and advancements in technology to enhance support services. • Deliver individual or group training sessions on computer hardware and software usage. • Participate in projects aimed at implementing new technologies and improving service delivery. • Escalate unresolved technical issues to higher support levels when necessary. • Handle additional responsibilities and tasks as assigned.
2026-04-15T00:00:00Z

Desktop Support Analyst

Wartburg, TN
onsite
Temporary
30 - 34.5 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Wartburg, Tennessee. In this long-term contract role, you will be responsible for providing comprehensive technical support, troubleshooting issues, and ensuring seamless connectivity for users. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to maintaining efficient IT operations. Responsibilities: • Provide hands-on desktop support, including device management, software installations, and hardware troubleshooting. • Diagnose and resolve issues related to network connectivity, including LAN and WAN technologies. • Perform break-fix support for docking stations, PCs, and other hardware components. • Troubleshoot and resolve problems associated with Office 365 applications and services. • Manage and document tickets in the support system, ensuring timely resolution of user issues. • Utilize network monitoring tools to identify and address network performance or equipment issues. • Configure and maintain network hardware, including switches and infrastructure components. • Assist with desktop imaging and operating system installations to ensure systems are up-to-date. • Support Active Directory environments by managing user accounts and permissions. • Collaborate with team members to enhance IT processes and deliver superior user support.
2026-03-25T00:00:00Z

Desktop Support Analyst

Houston, TX
onsite
Temporary
23 - 30 USD / Hourly
Job SummaryWe are seeking a reliable and customer‑focused Desktop Support Technician to provide technical assistance and support for end users. The ideal candidate will have at least 1 year of hands‑on desktop support experience, strong troubleshooting skills, and a passion for helping users resolve IT issues efficiently.Responsibilities<ul><li>Provide Level 1 and Level 2 desktop support for end users (onsite and/or remote)</li><li>Troubleshoot and resolve hardware, software, and peripheral issues</li><li>Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)</li><li>Perform PC setup, imaging, and deployment for new hires and equipment refreshes</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher‑level support teams when necessary</li><li>Provide excellent customer service and follow IT support best practices</li></ul>
2026-04-07T00:00:00Z

Desktop Support Analyst

Olive Branch, MS
onsite
Temporary
30 - 32 USD / Hourly
Robert Half Talent Solutions is seeking an experienced IT Support Specialist to support our client in the manufacturing industry. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations.The position follows an overnight schedule of 10:30 PM to 7:00 AM, Friday through Tuesday, with Wednesday and Thursday off, and requires dependability and responsiveness in a production-driven setting.Key Responsibilities<ul><li>Provide hands-on support and configuration for RF scanners used in warehouse and logistics operations</li><li>Troubleshoot and maintain Zebra label printers and related peripherals</li><li>Perform system imaging, device deployments, and updates using SCCM and/or Intune</li><li>Diagnose and resolve network-related issues including DNS, DHCP, Telnet, and SSH</li><li>Administer Active Directory accounts, permissions, and group policies</li><li>Deliver Tier 1–2 technical support in a Microsoft 365 environment</li><li>Document processes, incidents, and resolutions to support operational continuity</li><li>Ensure minimal downtime for users supporting manufacturing and distribution workflows</li></ul>
2026-04-13T00:00:00Z

Desktop Support Analyst

Hazlehurst, GA
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Hazlehurst, Georgia. In this long-term contract position, you will play a vital role in ensuring seamless operations by providing technical support and troubleshooting for hardware, software, and networking systems. This role offers an excellent opportunity to work in a dynamic environment while contributing to the success of our organization. Responsibilities: • Diagnose and resolve technical issues related to desktop hardware, software, and networking systems. • Manage and maintain Active Directory user accounts, group policies, and security permissions. • Provide support for Microsoft Office 365 applications, including Exchange Online, SharePoint, and Teams. • Perform hardware repairs and upgrades to ensure optimal functionality. • Collaborate with team members to develop solutions for complex technical problems. • Deliver clear and effective communication to end-users, assisting them with technical challenges. • Conduct system updates and maintain documentation for troubleshooting procedures. • Ensure compliance with IT security protocols and organizational standards. • Monitor and address performance issues across desktop systems. • Support the deployment of new technologies and systems within the organization.
2026-03-30T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary
25.65 - 29.7 USD / Hourly
We are seeking a skilled Desktop Support Analyst to join our team in New York, NY. In this long-term contract role, you will play a vital part in maintaining and supporting desktop systems, ensuring smooth operations throughout the organization. The ideal candidate will possess a strong background in desktop hardware, software, and imaging, as well as the ability to troubleshoot and resolve technical issues efficiently. Responsibilities: • Provide technical support for desktop systems, including hardware, software, and peripherals. • Configure, install, and maintain workstations with Windows 10 and other necessary software. • Troubleshoot and resolve issues related to Active Directory, ensuring proper access and permissions. • Perform desktop imaging and deployment to optimize workstation setup processes. • Diagnose and repair hardware issues, minimizing downtime for end-users. • Collaborate with team members to implement system updates and enhancements. • Respond promptly to service requests and document solutions for future reference. • Maintain accurate inventory of desktop hardware and software assets. • Educate end-users on best practices for utilizing workstation tools effectively. • Ensure compliance with organizational IT policies and procedures.
2026-03-23T00:00:00Z

Desktop Support Analyst

Anderson, SC
onsite
Contract / Temporary to Hire
24 - 27 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position is an excellent opportunity for individuals with a passion for IT services and a commitment to providing exceptional technical support. In this role, you will handle a variety of responsibilities, including hardware and software configuration, troubleshooting, and incident management. Responsibilities: • Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance. • Deploy and configure hardware for new users while upgrading existing equipment when necessary. • Perform laptop imaging and setup for both new and current employees. • Provide encryption keys and other secure access tools to users as required. • Troubleshoot and resolve issues related to company hardware, software, and desktop applications. • Manage incident tickets in ServiceNow, ensuring timely updates and resolution. • Recommend suitable equipment purchases based on user needs and organizational requirements. • Conduct periodic inventory checks of computer supplies and perform asset management tasks. • Apply necessary Windows updates to maintain system security and functionality. • Assist with other related tasks as assigned to support the IT infrastructure.
2026-03-24T00:00:00Z

Help Desk Analyst 3

Los Angeles, CA
onsite
Temporary
35 - 45 USD / Hourly
We are looking for a skilled Help Desk Analyst 3 to join our team on a contract with the potential for a permanent position in Los Angeles, California. In this role, you will provide comprehensive IT support for both Windows and Mac environments, ensuring smooth operations across systems and applications. This position is ideal for a proactive individual with a strong work ethic and the ability to deliver exceptional white glove service in a fast-paced environment. Responsibilities:• Provide technical support for Windows and Mac systems, including desktops, laptops, and mobile devices.• Manage the replacement and maintenance of IT systems as needed to ensure optimal performance.• Support and troubleshoot Adobe Creative Suite applications for end users.• Administer and manage Intune for device and application security.• Offer IT assistance for warehouse operations, including Windows PCs, FedEx Ship Manager, Zebra printers, and WorldShip.• Deliver executive-level support, including assistance with Sonos systems and other high-priority tasks.• Utilize Active Directory and Azure Active Directory for user account management and access control.• Respond to service desk tickets efficiently, ensuring timely resolution of technical issues.• Troubleshoot and resolve hardware and software issues in mixed Windows and Mac environments.• Collaborate with team members to continuously improve IT support processes and practices.
2026-04-09T00:00:00Z

L2 Help Desk Support Engineer

Eagleville, PA
onsite
Contract / Temporary to Hire
30 - 34 USD / Hourly
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: • Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently. • Manage and prioritize incoming service tickets, adapting to changing priorities as needed. • Diagnose and resolve technical problems related to hardware, software, and network systems. • Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools. • Collaborate with internal and external resources to address complex incidents and provide timely solutions. • Communicate updates and resolutions to users regarding open service requests. • Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base. • Perform network troubleshooting to identify and resolve connectivity issues. • Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations. • Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
2026-04-03T00:00:00Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Contract / Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-02T00:00:00Z

IT Support Specialist

Fort Myers, FL
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to join our team in Cape Coral, Florida. This is a contract to permanent position, fully onsite Monday to Friday. In this dynamic role, you will provide critical technical assistance to end-users and support the IT department in maintaining a secure and efficient technological environment. This opportunity offers the potential for long-term growth within our organization. Responsibilities:• Deliver prompt technical support for hardware, software, and network-related issues to end-users.• Install, configure, and maintain IT systems, including hardware and software applications.• Monitor and ensure optimal performance of network infrastructure, including routers, switches, and firewalls.• Perform regular system updates, upgrades, and maintenance to enhance security and efficiency.• Maintain detailed documentation of IT processes, system configurations, and troubleshooting steps.• Collaborate with the IT Administrator to identify and implement improvements to IT systems.• Provide training and guidance to users on the effective use of IT tools and best practices.• Address service desk tickets and resolve technical issues in a timely manner.• Diagnose and troubleshoot hardware and software problems to minimize downtime.
2026-03-30T00:00:00Z

IT Support Specialist

Margate, FL
onsite
Temporary
25 - 30 USD / Hourly
We are seeking a detail-oriented and customer-focused IT Support Specialist to join our client in Coconut Creek. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.Key Responsibilities:<ul><li>Provide second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li><li>VOIP support & administration </li><li>Server - VMware</li><li>Network support </li></ul>
2026-04-13T00:00:00Z

IT Support Specialist

Tallahassee, FL
onsite
Temporary
30 - 40 USD / Hourly
We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul>
2026-04-09T00:00:00Z

IT Support Specialist

Las Vegas, NV
onsite
Temporary
26 - 29 USD / Hourly
ESSENTIAL JOB DUTIES Helpdesk and Desktop Support • Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup. • Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers). • Provide end-user support and training for Windows 10/11, Office 365, and other common applications. • Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs). • Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support. • Document processes, tickets, and system configurations for consistency and future reference. • Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands. Systems and Network Administration • Assist with the installation, configuration, and management of Windows Server, including Active Directory, user accounts, and permissions. • Support network troubleshooting and configuration using Meraki networking equipment (e.g., switches, routers, and Wi-Fi). • Monitor system performance, conduct regular backups, and ensure disaster recovery plans are up to date. • Help implement and maintain security measures, including Okta identity management, KnowBe4 security awareness training, and Verkada security systems. • Assist with software as a service (SaaS) application management, including user administration and license tracking. • Support the setup and troubleshooting of Webex Calling and Webex Contact Center. • Act as a backup for the IT Director, managing critical systems and escalations. • Collaborate with the IT Director on IT projects, system upgrades, and technology implementations.Technical Expertise • Salesforce: Experience with administration, customization, and integration. • Office 365: Proficient in administration, including user management and troubleshooting. • Windows Server: Hands-on experience with installation, configuration, and management. • Meraki: Familiarity with managing Meraki networking equipment (e.g., switches, access points). • Okta: Experience with identity and access management. • Webex Calling: Knowledge of setup, configuration, and support. • Webex Contact Center: Experience managing and troubleshooting. • Xerox Printers: Ability to manage and troubleshoot Xerox printer issues. • SaaS Management: Experience managing SaaS applications, including user accounts and licenses. • KnowBe4: Familiarity with security awareness training platforms. • Verkada: Knowledge of managing Verkada security systems.
2026-03-31T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

IT Support Specialist

Charlotte, NC
onsite
Temporary
22 - 28 USD / Hourly
We are proactively building a network of Help Desk / IT Support professionals for upcoming consulting and contract-to-hire opportunities with enterprise and growing organizations. These roles focus on delivering high-quality technical support while ensuring a strong end-user experience across business environments.The Help Desk / IT Support Specialist will be responsible for providing front-line technical support, resolving user issues, and maintaining system functionality across desktops, applications, and basic network environments. This role works closely with internal teams to ensure timely issue resolution and continuous operational efficiency. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for hardware, software, and system-related issues.</li><li> Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications.</li><li> Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk.</li><li> Support user onboarding and offboarding, including account setup and access management.</li><li> Escalate complex technical issues to appropriate internal teams when necessary.</li><li> Maintain documentation of incidents, processes, and resolutions.</li></ul>
2026-03-30T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary
0 - 0 USD / Yearly
We are hiring an IT Support/Desktop Engineer to provide end‑user support in a fast‑paced corporate environment.Key Responsibilities:<ul><li>Provide Tier 1–2 technical support</li><li>Support Windows 10/11 and Microsoft 365</li><li>Troubleshoot hardware, software, and peripherals</li><li>Deploy laptops using imaging tools (Intune, SCCM)</li><li>Manage tickets and user requests</li></ul>
2026-04-07T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-04-07T00:00:00Z

Desktop/Network Support Technician

Greenville, NC
onsite
Temporary
0 - 0 USD / Yearly
Robert Half is partnering with a client to find a hands‑on Desktop / Network Support Technician to support day‑to‑day IT operations. This is a boots‑on‑the‑ground role ideal for someone who enjoys working directly with hardware, networking equipment, and end users in a fast‑paced environment.This role supports a Cisco‑based network environment and works closely with the Network Administrator on infrastructure and endpoint support. Day‑to‑Day Responsibilities<ul><li>Provide hands‑on, on‑site IT support across desktop and network environments</li><li>Assist the Network Administrator with daily network operations and projects</li><li>Build, configure, and deploy PCs and desktops</li><li>Replace and refresh wireless access points (no cabling required)</li><li>Support Cisco switches and Palo Alto firewalls in a Cisco network environment</li><li>Perform wireless refreshes and access point replacements</li><li>Provide Tier II hardware break‑fix support for PCs, laptops, printers, servers, switches, UPS equipment, and related devices</li><li>Support end users as needed; role requires regular interaction with non‑technical staff</li><li>Perform hardware, software, and network troubleshooting</li><li>Assist with backups, patch installs, incident resolution, and account maintenance</li><li>Perform preventive maintenance activities across IT systems</li></ul>
2026-03-23T00:00:00Z

Customer Support Engineer

Kennesaw, GA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-10T00:00:00Z

Senior Desktop Support Analyst

Mesa, AZ
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for a skilled Senior Desktop Support Analyst to join our team in Mesa, Arizona. In this long-term contract position, you will play a critical role in ensuring seamless IT support and troubleshooting for end-users. Your expertise and problem-solving skills will contribute to maintaining the efficiency and reliability of technical systems. Responsibilities:• Provide first-level support for technical issues, including diagnosing and resolving problems related to Windows and Active Directory.• Manage and respond to service desk tickets promptly, ensuring timely resolutions.• Perform basic troubleshooting for hardware, software, and network-related issues.• Assist users with Windows 10 configurations and updates to enhance system performance.• Maintain accurate documentation of support activities and solutions for future reference.• Conduct regular system checks to identify and address potential issues proactively.• Collaborate with other IT team members to escalate complex problems when necessary.• Deliver exceptional customer service by communicating effectively with users and addressing their concerns.• Ensure adherence to company policies and procedures while handling IT support tasks.• Stay updated on emerging technologies and best practices to enhance support capabilities.
2026-03-27T00:00:00Z

Information Technology, Support

Minneapolis, MN
onsite
Temporary
22 - 26 USD / Hourly
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions. Responsibilities: • Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms. • Research, assess, and resolve incidents and service requests efficiently. • Deliver exceptional customer service while maintaining a customer-first mindset. • Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction. • Manage escalations from external service providers to ensure timely resolution. • Update standard operating procedures and service documentation to reflect current practices. • Monitor and report on key performance metrics to maintain high-quality service standards. • Collaborate cross-functionally to address technical challenges and improve processes.
2026-03-31T00:00:00Z

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